Auckland Transport

Accessible concession

Familiarise yourself with all aspects of getting an accessible concession which is available on AT HOP or as a cash fare on public transport in Auckland. Accessible concessions are not available on City Link, Inner LINK, NiteRider and Skybus services.

Who can get an accessible concession

If you hold a current Total Mobility ID card or Blind Foundation ID you are eligible for an accessible concession. 

When using public transport accessible card holders must have their current Total Mobility ID card or Total Mobility AT HOP card or Blind Foundation ID with them and present it on request to prove their eligibility for travel when travelling using an AT HOP card or Total Mobility AT HOP card.

Getting an accessible concession on a cash fare

When using public transport accessible card holders must have their current Total Mobility ID card or Blind Foundation ID with them and present it on request to prove their eligibility for travel to buy a paper ticket.

To receive an accessible concession on AT HOP please select the option that fits you when you apply for the Total Mobility scheme.


New Total Mobility AT HOP card

From 4 September 2017, the Total Mobility ID card will be replaced with a new Total Mobility AT HOP card which costs $10 and new Total Mobility clients will be issued the new Total Mobility AT HOP card for $10.

The Total Mobility AT HOP card will be loaded with your accessible concession when you receive it. If you are an existing Total Mobility customer and wish to replace your TM ID with the new Total Mobility AT HOP card, you can find out how to do so in our Total Mobility newsletter.

For information on Total Mobility scheme eligibility and how to apply, go to Total Mobility scheme.


If you have a current Total Mobility ID card or Blind Foundation ID and an AT HOP card but need to renew or load your accessible concession

  • If you hold a current Total Mobility ID card or you are eligible for an accessible concession. Please note that as of 4 September 2017 the Total Mobility ID card has been replaced with the Total Mobility AT HOP card. The Total Mobility AT HOP card will be loaded with your accessible concession when you receive it. This means you can use it as both a Total Mobility card for approved passenger services and for Auckland public transport services.
  • If you hold a current Blind Foundation ID you are eligible for an accessible concession.

What you need to know

  • If you do not have a TM AT HOP card, then your AT HOP card needs to be registered before an accessible concession can be applied.
  • You may only hold one AT HOP card with an accessible concession on it.
  • Your AT HOP accessible concession will expire on the same date as your Total Mobility ID card or Blind Foundation ID.

How to renew your accessible concession in person only

  1. Visit an AT customer services centre where you will need to show your current Total Mobility ID card or Blind Foundation ID and your AT HOP card to load your concession.

Renew online and then in person

  1. Log in and fill in the form to apply for a concession
  2. Select the registered AT HOP card you want the accessible concession applied to, as you may only hold one AT HOP card with an accessible concession.
  3. Enter your Total Mobility ID card or Blind Foundation ID number.
  4. Your accessible concession will expire on the same date as your Total Mobility ID card or Blind Foundation ID. Blind Foundation ID expiry - this is usually only a month and year eg April 2020. Use the last day of the month for the day eg 30 April 2020 when entering into the form.
  5. Submit the form.
  6. Visit an AT customer services centre where you will need to show your current Total Mobility ID card or Blind Foundation ID and your AT HOP card to load your concession.