In the past couple of weeks we have become aware of isolated issues where some customer’s online card top-ups have not worked.

Some customers have received an error message when trying to top-up but then the transaction appears to have gone through.  Please note that the money from these transactions has not been received by Auckland Transport and will not be charged to your credit card.  It may be that the amount is “on hold” with your bank which the bank will then release back to you.  This can take between 7 – 10 days depending on who you bank with.

If you have an issue or a query you can contact us, on ph 09 366 4467, Mon-Fri 6am - 9pm, Sat 7am - 8pm, Sun and public holidays 8am - 6.30pm and we will assist in resolving this. Please be aware our call waiting times might be a bit longer than usual.

We are working hard with our technology suppliers to fix the problem and are aiming to have it rectified as quickly as possible. We apologise for any inconvenience this may have caused you.

Auckland Transport

Find another way

Personalised journey planning

Find an easier, cheaper or healthier way to get to work or study.

If you live or work in one of our current areas and are thinking of changing the way you travel, we’re offering a personalised journey planning service to people who drive to work or study at peak travel times.

Current areas are:

Unsworth Heights and Totara Vale

All details collected during registration are confidential and will only be used for the purpose of providing journey planning information. They will not be provided to any third parties.

Read our Privacy policy.

Register for an Unsworth Heights & Totara Vale personal journey plan

If this is you, we can offer you:

  • A personal travel plan with transport options to suit you.
  • Walking, cycling, public transport and carpool options.
  • Cycle workshops.
  • A secure carpool-matching website, Let's Carpool.

Register above for a personalised journey plan and one of our Auckland Transport reps will get in touch with travel options that could help you and your household save time, money, or improve your health and fitness.

Register online and go into the draw for one of three $25 movie passes.

Read the Unsworth Heights / Totara Vale personal journey plan promotion terms and conditions


Personal Journey Planner