Skip to Main Content
Auckland Transport

Auto top up Auto top up

Never run out of funds on your AT HOP card with auto top up. With one easy set up, you can set up an automatic top up when your balance drops below your selected amount.


Set up an Auto top up

Before you start

  • You must have a registered AT HOP card. Find out how to register your AT HOP card.
  • Auto top up can be made by credit/debit card, or by bank account (available only for customers of ANZ, ASB, BNZ, KiwiBank, TSB and Westpac), have these details handy.

Step 1: Choose the card you want to set an auto top up

Log into your My AT HOP cards

In your MyAT account, under "My AT HOP cards", choose the card you want set an auto top up for and select "Set up auto top up".

Step 2: Choose your auto top up settings

Choose the minimum balance when you want your top up to trigger and the amount you want to top up by.

Set an end date, confirm your payment details or change if needed, and select "Confirm".

Allow time for processing

Once you've confirmed your auto top up settings, it will appear as pending while it is being processed (24 to 72 hours).

Step 3: Tag on to activate

You will need to tag on to an AT HOP reader or electronic gate for your auto top up to be activated on your AT HOP card.

If you do not tag on

Your auto top up will remain showing as pending in your online account until you tag on. Tag on within 60 days for your auto top up to be activated on your card, otherwise it will expire.

What happens next


Auto top up showing as pending

When you have set up your auto top up for the first time or have edited or cancelled your auto top up, it will show as a pending action.

You will need to allow 24 to 72 hours for it to be processed, then when you tag on at an AT HOP reader or electronic gate, the auto top up action will activate on your AT HOP card and will be removed from pending.

You must tag on within 60 days, otherwise the update to set up, edit or cancel your auto top up will expire.

Auto top up showing as pending in your MyAT account


Edit or cancel your auto top up

  1. Log into your My AT HOP cards.
  2. In your MyAT account, under "My AT HOP cards" choose the card you want to change.
  3. Select "Edit auto top up" or "Cancel auto top up".
    • Choose the minimum balance when you want your top up to trigger, and the amount you want to top up by.
    • Set an end date, confirm your payment details or change if needed.

      or
    • Confirm you want to cancel by selecting "Yes, cancel".

Whenever you edit or cancel your auto top up, the action will show under pending to be processed.

Where to edit your auto top up in your MyAT account


Update your debit/credit card details or auto top up expiry

  1. Log into your My AT HOP Cards.
  2. In your MyAT account, under "My AT HOP cards" choose the card you want to change.
  3. Select "Edit auto top up".
  4. Under "Edit auto top up" you can change the end date (expiry) of your auto top. We recommend setting this to match your debit/credit card expiry date.
  5. To update your debit/credit card details such as the card expiry date or the CVC number, select "Use a new debit/credit card" and click "Confirm".
  6. You will then be directed to our secure payment portal to enter your card number, the name on the card, expiry date and CVC number.
  7. Click "Submit".

Screenshot in MyAT where to change your debit/credit card and expiry for auto top up

Screenshot of the credit card payment portal


When your auto top up is triggered

When your card balance drops below the level you set for your auto top up, your card will automatically top up again by the amount you've specified when you next tag onto an AT HOP card reader, or go through an electronic gate.

Each time your auto top up is triggered it is available to use immediately. We also send you an email to let you know it has been triggered. Please ensure you have sufficient funds to allow us to debit the auto top up amount.


If your payment fails on an auto top up

If we are unable to collect a payment, we will make up to two additional attempts to collect the payment and send you an email each time. However, after the third failed attempt to collect your payment the top up amount will be removed from your AT HOP card and the auto top up will be cancelled.

If this places your card into a negative balance, you cannot use your card until the negative balance is cleared by topping up your card.

Check your bank account, credit card or debit card details

  • If you have a bank account registered, please check that there are sufficient funds to cover the auto top up.
  • If you have a credit or debit card registered, see update your debit/credit card details.

Terms of use of the AT HOP cards are available here.