Never run out of funds on your AT HOP card with auto top-up. With one easy set up, you can set up an automatic top-up when your balance drops below your selected amount.
Step 1: Create or log in to MyAT account
To set up your auto top-up, your AT HOP card will need to be registered to a MyAT account.
Log in or register your AT HOP card
Step 2: Choose your auto top-up settings
Set up your auto top-up by choosing the amount you want to top up by, and the minimum balance when your top up will trigger.
You can choose a bank account or credit/debit card for payment.
Step 3: Tag on to activate
After you’ve set up your auto top-up, it will be active after it has been processed, usually within 24 hours.
You will need to tag on to an AT HOP reader or electronic gate at a train station for auto top-up to be activated on your AT HOP card.
Important to know
Cancel or change your auto top-up
If you ever want to cancel or change your auto top-up, simply log in and disable or change it. Your auto top-up will show as disabled online until you tag on and it is reactivated. You will see the setup request under Pending Transactions until then.
How long before your auto top up is active on your card or shows in your online account
After you’ve set up your auto top-up, it will be active after it has been processed (usually within 24 hours, but can take up to 72 hours). You will need to tag on to an AT HOP reader or electronic gate at a train station for auto top-up to be activated on your AT HOP card. Tag on within 60 days, otherwise the auto top-up expires will expire and any pending top-ups will be refunded.
When your auto top-up is triggered
When your card balance drops below the level you set for your auto top-up, your card will automatically top up again by the amount you've specified when you next tag onto an AT HOP card reader, or go through an electronic gate at a train station. Each time your auto top-up is triggered, we will send you an email. Please ensure you have sufficient funds to allow us to debit the auto top up amount.
If your payment fails on an auto top-up
If we are unable to collect a payment, we will make up to two additional attempts to collect the payment and send you an email each time. However, after the third failed attempt to collect your payment the top-up amount will be removed from your AT HOP card and the auto top-up will be cancelled. If this places your card into a negative balance the card must be topped up to a positive balance before you can use it for travel. A negative balance can be cleared by topping up your card.