Auto top up Auto top up

Never run out of funds on your AT HOP card with auto top up. With one easy set up, you can set up an automatic top up when your balance drops below your selected amount.

Set up an auto top up

Before you start

You must have a registered AT HOP card. Find out how to register your AT HOP card.
Auto top up can be made by credit/debit card, or by bank account (available only for customers of ANZ, ASB, BNZ, KiwiBank, TSB and Westpac), have these details handy.

Step 1: Choose the card you want to set an auto top up

Log into your My AT HOP cards

In your MyAT account, under "MyAT HOP cards", choose the card you want set an auto top up for and select "Set up auto top up".

Step 2: Choose your auto top up settings

Choose the minimum balance when you want your top up to trigger and the amount you want to top up by.

Set an end date, confirm your payment details or change if needed, and select "Confirm".

Allow time for processing before moving on to Step 3.

Step 3: Tag on to activate

You will need to tag on to an AT HOP reader or electronic gate for your auto top up to be activated on your AT HOP card.

If you do not tag on

Your auto top up will remain showing as pending in your online account until you tag on. Tag on within 60 days for your auto top up to be activated on your card, otherwise it will expire.

What happens next

Once you've set up your auto top up, each time your auto top up is triggered funds are available to use immediately.

Processing time

When you have set up your auto top up for the first time or have edited or cancelled your auto top up, it will show as a pending action against your card.
If you travel by bus your auto top up should be ready by the next day, but it may take 24 to 72 hours.
If you travel by train or ferry your top up will be ready in an hour.
You must tag on within 60 days, otherwise the update to set up, edit or cancel your auto top up will expire.

Edit your auto top up amount

Log into your My AT account.
Select the card you want to change.
Select the “My products” tab.
Select "Edit" against your order top up.
Choose the minimum balance when you want your top up to trigger, and the amount you want to top up by.
Set an end date, confirm your payment details or change if needed.

Cancel your auto top up

Log into your My AT account.
Select the card you want to change.
Select the "My products" tab
Select "Cancel" against your order top up.
Confirm you want to cancel by selecting "Yes, cancel".

Edit your auto top up end date

Log into your My AT account.
Select the card you want to change.
Select the "My products" tab.
Select "Edit" against your order top up.
You can choose not to have an end date for your auto top up. To disable this, toggle the "Set an end date" off. To add or edit the end date, toggle this on and choose a date.
Select "Confirm".

Edit your payment details

Log into your My AT account.
Select "View all cards" and select the card you want to change.
Select the "My products" tab.
Select "Edit" against your order top up.
Choose "Use a different card" or "Use a bank account".
Select "Confirm".
You will then be directed to our secure payment portal to enter your new payment details.

When your auto top up is triggered

When your card balance drops below the level you set for your auto top up, your card will automatically top up again by the amount you've specified when you next tag onto an AT HOP card reader, or go through an electronic gate.

Each time your auto top up is triggered it is available to use immediately. We also send you an email to let you know it has been triggered. Please ensure you have sufficient funds to allow us to debit the auto top up amount.

If your payment fails on an auto top up

If we are unable to collect a payment, we will make up to two additional attempts to collect the payment and send you an email each time. However, after the third failed attempt to collect your payment the top up amount will be removed from your AT HOP card and the auto top up will be cancelled.

If you have a bank account registered, please check that there are sufficient funds to cover the auto top up. If you have a credit or debit card registered, follow steps to edit your payment details.

If this places your card into a negative balance, you cannot use your card until the negative balance is cleared by topping up your card.

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