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Auckland Transport

Pay or query a public transport fine Pay or query a public transport fine

Auckland Transport is now authorised to issue infringement notices for fare dodging (not paying your fare for travelling) on public transport services. To avoid incurring a $150 infringement fee always ensure you are travelling with a valid ticket, or have tagged-on with your AT HOP card.

Children under five years old and people travelling on special event services (with a valid game or concert ticket) are not required to have a ticket to travel, or tag on with an AT HOP card.

Under the Land Transport Act 1998, our Officers have powers to direct you to provide proof that you have paid your correct fare.

It’s a good idea to arrive with plenty of time to purchase a ticket or top up your AT HOP card. Even easier, set up an auto top up on your AT HOP card. Auto top up helps ensure you always have enough funds on your AT HOP card to pay your fare. When your AT HOP card balance drops below your selected amount your card is topped up automatically.

Remember, you must always tag on with your AT HOP card before you board the train or ferry, or as you board the bus, and then tag off when you exit.

Find out more about AT HOP.

Ways to pay

Online: Account2Account (bank transfer)

Account2Account is a way to make a secure one-off payment from your bank account* directly to ours.

Go to pay or query your fine online and follow the instructions. When you proceed to pay you will be given the option to pay using Account2Account.

* Account2Account is currently only available for customers of these banks: ANZ, ASB, BNZ, KiwiBank, TSB, Westpac.

Online: Credit card

Go to pay or query your fine online and follow the instructions. When you proceed to pay you will be given the option to pay using credit card. We accept Visa or Mastercard.

In person

  • Postshop/Kiwibank branches, anywhere in New Zealand.

Please note: Some locations may not accept payment if an overdue fine has been lodged with a debt-collection agency. Please check the agency correspondence for available payment methods.

By post

Post a cheque made payable to Auckland Transport to the address below. Clearly write the Notice number and your date of birth on the back of the cheque.

Auckland Transport – Public Transport Infringements
Private bag 92265 
Auckland 1142.

Please do not post cash.

28 days to pay

If you receive an infringement notice, you have 28 days to pay or request a court hearing (PDF 366KB). If you don't, you'll receive a reminder notice.

If no payment or hearing request is received after the last date for payment printed on your reminder notice, the Infringement will be lodged with the Ministry of Justice and immediately become a court fine. Find out more about the infringement notice process.

Query your public transport fine

If you'd like your public transport infringement notice reviewed, it can be done in the following ways:

  • Fill in our online form.
  • Download, print and complete the hardcopy infringement query form (PDF 110KB) and send it to us at the address below.
  • Write a letter and send it to us. Your letter should include a copy (not the original) of any supporting documentation you want us to consider. Please also include all the following details: notice number, date of offence, your full name, date of birth, address, and a contact telephone number.

Send letters and forms to

Auckland Transport – Public Transport Compliance, Private Bag 92260, Auckland 1142.

Reminder notices

If you have not paid your infringement or requested a court hearing within 28 days you will receive a reminder notice. The reminder will notifying you of the last date you can pay or request a court hearing (PDF 366KB). If the expiry date of the reminder notice has passed, contact us on 09 366 6400 during operating hours to see if the fine has been lodged at Court. If it has, then AT cannot accept payment, you will need to contact the District Court to make payment.

Infringement notice process

The infringement notice process is set out in various statutes (Land Transport Act 1998 and the Summary Proceedings Act 1957). These detail the way in which infringement notices may be served, and the administrative process.

Visit the Ministry of Justice website for more information on the fines process.

Review process

Please allow 10 working days to receive notification of the outcome of our review.

If the final date for payment falls prior to this 10-day period, please contact the AT Call Centre on 09 366 6400 during operating hours to advise of the urgency required in dealing with your request.

Please don't hesitate to contact us if you require any further information or have other urgent questions.

Other types of infringement issued by AT