How to register an AT HOP card Rēhitatia tō kāri AT HOP
When you register a HOP card for yourself or someone else, you can manage the card online and keep your balance safe.
On this page
Why you should register your card
You can register multiple cards in your MyAT account, including cards for other people, such as family and friends. Registered card holders must be at least 5 years old.
You can register AT HOP cards to AT HOP profiles online in MyAT.
With a registered card, you can:
- top up online
- apply for a concession
- get your credit refunded if your card is lost or stolen.
Just report it to us within one hour of losing it and your balance can be transferred to a new card. We cannot refund or transfer your balance if the card is not registered.
Once you’ve registered a card to an AT HOP profile, you cannot unregister it or transfer it to a different profile.
How to register an AT HOP card (4 steps)
Update or confirm your details
In your MyAT account:
- update your contact details and date of birth to complete your AT HOP account setup
- verify your email address before moving on to the next step.
Register the card
- Log into your MyAT account.
- From the menu, select ‘Register AT HOP card’.
- Enter the AT HOP card number.
- Add the card to an AT HOP profile.
- Select ‘Register card’.
Tag on to activate the card
The card will activate when you tag your card on an AT HOP reader or electronic gate. You need to do this within 60 days.
Registering an AT HOP card for someone else
There are 2 ways to register a card for someone else. You can add the person’s card to your MyAT account or help them make their own MyAT account.
If you will manage the card
You can choose to manage a card for someone else.
For example:
- managing a child’s HOP card
- a business managing HOP cards for employees.
To manage a card for someone else in your own MyAT account, you need to make an AT HOP profile for them.
If they will manage the card themselves
You can help someone set up their MyAT account so they can manage the account and card themselves.
For example:
- helping a relative register a card to their own MyAT account so they can apply for a concession.
- managing a card for a teen who will eventually take over the account and manage it themselves.
You will need the person’s name, email address and contact details to register their card.
AT HOP profiles
To register an AT HOP card, you need to add it to a profile. You can find profiles in your MyAT account.
You can add more profiles if you want to manage AT HOP cards for other people, such as children. You need to add a new profile for each person whose cards you manage.
With an AT HOP profile, you can:
- register cards (up to 9 per profile)
- top up cards online
- apply concessions (one per profile).
How to make an AT HOP profile
- Create or log in to your MyAT account.
- Go to ‘AT HOP profiles’.
- Select ‘Add new profile’.
- Enter the details of the person using the card.
If the person you’re registering the card for wants to manage their own card later on, they will need to:
- create their own MyAT account
- buy a new HOP card
- register the card to a profile.