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Auckland Transport

Using your Total Mobility AT HOP card to travel Using your Total Mobility AT HOP card to travel


Using your Total Mobility AT HOP card for taxi travel

Booking a Total Mobility taxi (preferred method)

  1. Find an approved Total Mobility taxi operator using the list of Auckland’s approved transport operators and fares (PDF 124KB).
  2. Contact the taxi operator directly.
  3. Tell them you will be using a Total Mobility AT HOP card.
  4. Let them know if you will be using a wheelchair and need a hoist van or other assistance.

Hailing a taxi

When hailing a taxi you must tell the driver you will be using a Total Mobility AT HOP card.

Taxi availability

At peak times and outside normal business hours there may not be a taxi available, so we encourage you to book ahead.

When the taxi arrives

  1. If getting into the taxi is difficult, ask the driver for help.
  2. Before the trip starts, ask the driver to swipe your Total Mobility AT HOP card and give it back to you.
  3. At the end of the trip, ask the driver to swipe your Total Mobility AT HOP card again and give it back to you.
  4. Pay the driver your portion of the taxi fare. Please note, you cannot use HOP money on your Total Mobility AT HOP card to pay for the taxi fare.
  5. Do not leave your Total Mobility AT HOP card in the vehicle.

Using your Total Mobility AT HOP card for public transport

  • When you receive your Total Mobility AT HOP card it will be loaded with an accessible concession that entitles you to discounted fares on public transport.
  • You will need to put money on the card (just like other AT HOP cards) or pay the accessible concession cash fare. Learn more about using and managing your (Total Mobility) AT HOP card.
  • Tag on before you board your train or ferry and as you board your bus, then tag off when you finish your trip. Find out more about tagging on and off.
  • We encourage you to use public transport where possible for your some of your journeys, for example, a person with low vision may be able to use public transport during the day but find it impossible at night.
  • Your travel on public transport will be far cheaper than using the Total Mobility scheme.