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Auckland Transport

AT local AT local

Auckland Transport (AT) is introducing a 12-month trial of a high quality, low cost, on-demand rideshare service in the lower Devonport peninsula area.

This new service helps you easily get to and from the Devonport, Bayswater and Stanley Bay ferry terminals. You can also travel to other locations in the lower Devonport peninsula area.

Once you download the AT Local app, you can book trips immediately (for up to six passengers), up to 30 days in advance. The app tells you when you ride will arrive and advises the driver of your destination.

Paying for your AT Local service is done via the app and is completely cashless. Trips to and from the three local ferry terminals cost just $2.50 ($3.00 from 1 February 2019) and trips to and from other locations on the Lower Devonport peninsula cost $5.00.

Benefits

  • A flexible on-demand service.
  • Intuitive easy booking and payment.
  • Accurate estimated arrival time.
  • Encourages fast “turn-up-and-go” travel demand.
  • All passengers comfortably seated, with luggage space available.
  • Reasonable pricing compared to taxis.
  • Reduced carbon footprint via use of electric vehicles.
  • Reduced congestion with ridesharing.
  • Safe - AT Local rideshare passengers must be aged 18 years or over, or alternatively, they must be accompanied by a person who is aged 18 years or over.

Service availability zone

The service is available on the lower Devonport peninsula with the northern boundary comprising, Corella Street, Seacliffe Avenue, Westwell Street and Lake Road.

Included in the zone are the Baywater ferry terminal, Stanley Bay ferry terminal and the Devonport ferry terminal.

Map View  of Rideshare Zone Boundaries - Devonport
Indicative boundaries of the Devonport On-demand rideshare service

Service

  • Customers can book a rideshare trip from anywhere to anywhere within the service boundary.
  • Customers choose their pick up and drop off locations. Some trips may require a short walk to a designated pick up or drop off location.
  • Priority is given to trips to/from the ferry terminals.
  • There are a total of 6 vehicles:
    • 3 x LDV EV80 minibus - 7 passengers (includes 1 accessible vehicle).
    • 3 x Hyundai Ioniq - 4 passengers.

Cost

The service will cost:

  • to/from ferry terminals: $3.00 (discounted to $2.50 until 31 January 2019).
  • any other trips: $5.00.

Customers pay for individual trips directly through the app using a credit or debit card (AT does not store this information).

Operating hours (proposed)

  • Monday to Friday: 5:40am to 9:20pm.
  • Saturdays: 8:25am to 6:50pm.
  • Sunday/Public holiday: 8:25am to 6:20pm.

Customers can book for themselves or small groups, and they are able to setup regular trips (ie, Monday to Friday)

Christmas/New Year operating hours

Dates Hours Note
December 2018
Monday 24 December 5:40am to 9:20pm Normal hours
Tuesday 25 December 8:25am to 6:20pm  Sunday hours (Christmas day)
Wednesday 26 December 8:25am to 6:20pm Sunday hours (Boxing day)
Thursday 27 December 6:30am to 7pm Holiday period hours
Friday 28 December 6:30am to 7pm Holiday period hours
Saturday 29 December 8:25am to 6:20pm Sunday hours
Sunday 30 December 8:25am to 6:20pm Sunday hours
Monday 31 December 6:30am to 7pm Holiday period hours
January 2019
Tuesday 1 January 8:25am to 6:20pm Sunday hours (New years day)
Wednesday 2 January 8:25am to 6:20pm Sunday hours
Thursday 3 January 6:30am to 7pm Holiday period hours
Friday 4 January 6:30am to 7pm Holiday period hours
Saturday 5 January 8:25am to 6:20pm Sunday hours
Sunday 6 January 8:25am to 6:20pm Sunday hours
From Monday 7 January 5:40am to 9:20pm Normal hours resume

Read our AT Local terms of use

Setting up AT Local (Devonport area only)

Download the AT Local app

AT Local App is available in both Android and iOS versions. The App is optimised for:

  • iOS 11 and above for iPhones.
  • Android 5 and above for Android based phones.

However, AT Local should work on older versions of the phone operating systems, although some of the graphics might not display properly.

Download the AT Local app for iOS on the App Store.

Download on the App Store

Download the AT Local app for Android on the Google Play Store.

Get it on Google Play

Logging into your AT Local account

  1. Login 1 - Splash Page
    Open the AT Local app and click on the login button.
  2. Login 2 - Select Login
    Select the way you wan to login (either using your existing MyAT account, or the new login created within the app.
  3. Login 3 - User Name and Password
    Enter your user name and password, and click the Log in button.
  4. Login 4 - Power Saving
    First time you login, you'll be given the option to turn on efficiency mode to help preserve battery.
  5. Login 5 - Landing Page
    That's it, you are logged in, you can now start booking and managing your rides.

Book a ride using AT Local

  1. Book Ride 1 - Pick Up
    Open the app and ensure you are logged in. Selec the location you want to be picked up at using the built in GPS, drop a pin, or select address by typing it in to the address field.
  2. Book Ride 2 - Date and Time
    Select the date and time you want to be picked up.
  3. Book Ride 3 - Drop Off
    Select where you want to be dropped off.
  4. Book Ride 4 - Find Ride
    The app will now connect to the service to find available rides.
  5. Book Ride 5 - Confirm Ride
    Confirm all the details are correct. Hit the Pre-book this journey button.
  6. Book Ride 6 - Review Ride
    You can check back in anytime to check the status of your booking, and make changes if you need to.

Cancel ride using AT Local

  1. Cancel Ride 1 - Landing Page
    Select the AT Local menu settings by tapping the 3 blue horizontal bars at the top left of the screen.
  2. Cancel Ride 2 - Next Journeys
    Select Next journeys.
  3. Cancel Ride 3 - Select and Cancel
    Select the journey you want to cancel using the calendar. Click on the Cancel Journey link underneath the journey details.
  4. Cancel Ride 4 - Confirm
    Confirm your selection by clicking Yes.
  5. Cancel Ride 5 - Review
    Journey should no longer appear under the Next journeys menu.

Update payment method using AT Local

  1. Account 2 - Menu
    Select the AT Local menu settings by tapping the 3 blue horizontal bars at the top left of the screen. Click the Payment selection. 
  2. Account 3 - Payment Details
    You can either edit details of current payment method by selecting the one you want to edit, or you can add a new payment method by selecting Add a new payment method.
  3. Account 3a - Change Payment
    Enter the payment details exactly as the appear on your card. Click Save.
  4. Account 4 - Details
    You can now select your preferred payment method from the Account details page, if you only have one method setup, that will be the default method