Glen Innes station access bridge

We heard it makes sense to remove the level crossing and replace it with a pedestrian bridge. We also heard that the new bridge should be fully accessible, safe and connected.

We did receive some feedback about retaining the level crossings or only having the pedestrian underpass as access. Removing the level crossings at Glen Innes Station and replacing them with a pedestrian bridge will provide the community with a safer way to access the station and help improve journey times by train.

Maintaining only the pedestrian underpass would not cater to the number of people traveling at peak times.

There are no current plans to provide additional car parks as part of this project. Instead, this project ties in closely with the new shared path and cycleway, as well as the Apirana Avenue bus exchange to encourage a variety of travel options.

During the consultation, we:

• delivered 19,075 flyers
• had face to face conversations with the occupants of 25 surrounding properties
• held 4 customer engagement sessions at Glen Innes Station
• held 2 engagement events and spoke with about 50 people in person
• held stakeholder presentations
• engaged with Maungakiekie Tāmaki Local Board and Ward Councillor
• engaged with mana whenua
• engaged with the Capital Projects Accessibility Group (CPAG)
• engaged with 4 schools
• received and analysed 640 insights (138 responses to our Have Your Say website).

Most feedback we received was consistent with the project delivery goals.

Lifts will be installed with a regular maintenance schedule and operational procedure in place for any breakdowns. An alternative accessible exit will be available during emergency situations.

Lifts will have capacity for 26 people. Prams, e-bikes, courier bikes, wheelchairs and mobility scooters can comfortably use these.

The bridge will be constructed from concrete and provide stair and lift access, non-slip surfaces and design standard tactiles for low vision customers.

Width of the stairs and bridge is confirmed to be 2.5m, allowing space for people to pass and travel in both directions.

Well-designed bike access ramps on stairs will be 180mm in width (wide enough for all bike tires) and designed with space away from handrails.

Lighting and security (including CCTV), emergency alarm help points, and lighting on and around the pedestrian bridge are all included in the design and will be confirmed before construction.

Existing bike racks will be moved from the current location to the base of the bridge, where there will be weather protection, CCTV and lighting.

We will include wayfinding to help people with the transition between the bus interchange, shared path and cycleway and train station.

Changes we’re making because of the feedback

We listened to your feedback and we will:

• add anti-climb/throw/ jump screens as a core safety feature in the final design
• include weather protection/canopies in the final design
• work with mana whenua to include cultural design elements.

How we are addressing other important customer, community and stakeholder feedback

The following investigations and designs are underway through the First and Final Leg (FFL) and Public Transport Safety and Amenity (PTSA) programmes:

• vegetation removal (close to the car park near Merton Street) is underway
• upgrading the pedestrian underpass prior to the closure of the level crossings
• reviewing drop-off / pick up areas
• reviewing more secure bike storage at the station (and more broadly across Auckland) 
• reviewing whether more AT HOP card readers are needed.
• delivering the final stage of the Links to GI project along Merton Road. This is due to start from September 2025.

In May 2025 we shared our preferred design with customers, the community and stakeholders. We asked for feedback to ensure this new infrastructure will tie in with the existing community and village.

Specifically, we asked for feedback on:

• access and connection
• safety
• bike facilities
• any other local insights.

To see the page we used to engage with the community, go to Safer access to Glen Innes Station is coming (opens in a new tab).