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Auckland Transport

Senior & SuperGold concession

Senior citizens can travel for free on trains and selected bus and ferry services in Auckland, after 9am weekdays and all day weekends and public holidays with an AT HOP card loaded with a SuperGold public transport concession. You can apply for a SuperGold concession with either your SuperGold card, or your AT Senior Citizen ID card. Exclusions apply.


What you need to know about the SuperGold public transport concession

  • The SuperGold public transport concession applies to travel after 9am weekdays, and all day weekends and public holidays. If you travel before 9am on weekdays adult fares will apply.
  • Travel with your SuperGold card or AT Senior Citizen ID card. You'll need to present your ID card on request to prove your eligibility for the SuperGold public transport concession.
  • SuperGold cardholders will need to purchase a gold AT HOP card and load a SuperGold public transport concession onto your gold AT HOP card in order to receive the concession.
  • SuperGold cardholders that have already loaded a SuperGold public transport concession on a blue AT HOP card can continue to use your cards as you do today and are not required to do anything now. We will be in contact with you regarding an opportunity to swap out your blue AT HOP card for a gold AT HOP card free of charge.
  • Senior Citizen ID cardholders will need to purchase a blue AT HOP card and load a SuperGold public transport concession onto your blue AT HOP card in order to receive the concession.

SuperGold public transport concession applies to

  • All scheduled trains in the Auckland network. Not valid on inter-regional rail services.
  • Scheduled public transport bus services in the Auckland network EXCEPT SkyBus, and inter-regional coach, tour or charter services.
  • Scheduled public transport ferry services between Downtown and Pine Harbour, West Harbour, Gulf Harbour, Half Moon Bay, Devonport, Stanley Bay, Birkenhead/Northcote Point, Hobsonville, Beach Haven (including Beach Haven to Hobsonville), Bayswater, Matiatia Wharf Waiheke and services between Kennedy Point Waiheke and Half Moon Bay, Wynyard Quarter.

For information about the SuperGold public transport concession and changes and requirements recently implemented by the Government, see our list of frequently asked questions.


Supergold Card Apply for a SuperGold concession using your SuperGold card

If you are from outside of Auckland you can follow the same process as Aucklanders, in order to receive a SuperGold public transport concession.

What you need to know

  • Your AT HOP card needs to be registered before a SuperGold public transport concession can be applied.
  • You can only apply for a SuperGold public transport concession on a gold AT HOP card if you have a SuperGold card.
  • You will be required to present your SuperGold card and further identification to purchase your gold AT HOP card and apply your SuperGold concession.
  • If your SuperGold concession is not loaded at a Customer Service Centre, it may take about 10 working days for the concession to be loaded.
  • You can only hold one AT HOP card with a SuperGold public transport concession on it.
  • You will be required to travel with your gold AT HOP card loaded with a SuperGold concession and your SuperGold card as evidence of your eligibility for the SuperGold public transport concession.
  • You will need to tag on and tag off with your AT HOP card.
  • The SuperGold public transport concession applies to travel commencing after 9am weekdays and all day on weekends and on public holidays.
  • Travel commencing before 9am on weekdays will be charged at adult fares to your HOP money balance on your AT HOP card. The AT HOP card provides at least 20% discount off single trip cash fares and exclude SkyBus and Waiheke ferry services.
  • If you tag-on before 9am on weekdays with your AT HOP card loaded with your SuperGold public transport concession (for example 8.49am) then this is your travel start time and you will be charged adult fares.
  • Your AT HOP SuperGold public transport concession will expire when your SuperGold card expires, or after three years, whichever is first.

Step one: Buy a gold AT HOP card

AT HOP cards cost $10 and must be loaded with at least $5 HOP Money at the time of purchase. The $10 card purchase price is non-refundable.

Step two: Register your gold AT HOP card

To register your gold AT HOP card online you will need to have an email address. If you don't have an email address then find out about applying by post, where you can post your application form and copies of your ID and we will register your card for you and load your concession.

Step-by-step instructions to registering your AT HOP card

  1. First buy a card. You need the card number to be able to register the card.
  2. Create a MyAT online account to register your AT HOP card
    • Create MyAT AT HOP online account.
    • Fill in your details and submit.
    • Open the email that has been sent to you and click on the activation link.
    • Create your password.
    • Log in and click to confirm your details.
    • Check details and scroll to the bottom to submit.
    • Click the "Register AT HOP card" button to take you to the form to register your AT HOP card.
  3. Log in to register your AT HOP card. You have the option to register a card for yourself or for someone else if you want to manage the card on your account. Find out about managing cards for others.

If you are unable to register your card online, please call the AT HOP call centre on (09) 366 4467 and a customer service representative will help you.

Step three: Apply and load your SuperGold public transport concession on your gold AT HOP card

Three ways to apply and load your concession:

  1. Apply online.
  2. Apply by post.
  3. Load your concession in person.

You will be charged adult fares until your concession has been loaded.

Apply online

  1. Once your card is registered, log into your MyAT account to apply for a concession
  2. Select your gold AT HOP card.
  3. Select the SuperGold concession type.
  4. Attach a photo of your SuperGold card showing your client number, and attach a copy of your photo ID (maximum file size of 2MB). If you are unable to, then you can load your concession in person, or apply by post.
  5. Submit the form.

We will contact you via email to advise that your concession has been successfully loaded. You will need to tag-on to public transport within 60 days to finalise your concession on your AT HOP card. If you do not tag on within 60 days the concession will expire and you will need to call us so that we can reactivate it. You will be charged adult fares until the concession is reloaded.

Apply by post

Download and print the concession form (PDF 104KB).

Ensure you have filled in your name, address, SuperGold card client number, your new gold AT HOP card number, email address if you have one, and included photocopies of your SuperGold card showing your client number and photo ID. Please do not include originals as we only need photocopies. We cannot load your concession if we do not have these photocopies for proof of eligibility.

You will need to tag-on to public transport within 60 days to finalise your concession on your AT HOP card.

Load your concession in person

Once you have registered your gold AT HOP card, you can visit an AT Customer Service Centre with your AT HOP card, SuperGold card and photo ID in person, and we will load the concession while you are there. Note: AT HOP retailers are not able to load concessions.


Get help with this process

If you need personal help or advice on how to get your SuperGold concession, you have a few options:

  • Contact AT on 09 366 4HOP (09 366 4467).
  • Visit your nearest AT Customer Service Centre.
  • Visit your nearest Auckland Council library where the library staff can help you register your AT HOP card and apply online, or help you to fill out the application to post.

We have a list of frequently asked questions on the SuperGold concession.


At Senior Citizen Id CardApply for a SuperGold concession with your AT Senior Citizen ID card

If you do not have a SuperGold card, then you can get a SuperGold public transport concession on a blue AT HOP card using an AT Senior Citizen ID card. Note: AT is undertaking a review of the current concession fare scheme, which may result in a change to the Senior Citizen ID card scheme. Any change to the scheme will be communicated to Senior Citizen ID cardholders in due course. During this review period AT is not accepting new applications for an AT Senior Citizen ID card.

What you need to know

  • If you wish to travel using an AT HOP card, and you don't have a SuperGold card, you can use your AT Senior Citizen ID card as proof of eligibility for a SuperGold public transport concession to be loaded onto a blue AT HOP card.
  • You can only apply for a SuperGold public transport concession on a blue AT HOP card with an AT Senior Citizen ID card.
  • You can only hold one AT HOP card with a SuperGold public transport concession on it.
  • You will be required to travel with your AT HOP card loaded with a SuperGold concession and your AT Senior Citizen ID card as evidence of your eligibility for the SuperGold public transport concession.
  • You will need to tag on and tag off with your AT HOP card.
  • The concession applies to travel commencing after 9am weekdays and all day on weekends and on public holidays.
  • Travel commencing before 9am on weekdays will be charged at adult fares to your HOP money balance on your AT HOP card. The AT HOP card provides at least 20% discount off single trip cash fares and exclude SkyBus and Waiheke ferry services.
  • If SuperGold public transport concession holders tag-on before 9am on weekdays (for example 8.49am) then this is your travel start time and you will be charged adult fares.
  • Your AT HOP card needs to be registered before a SuperGold public transport concession can be applied.
  • If your SuperGold concession is not loaded at a Customer Service Centre, it may take about 10 working days for the concession to be applied.
  • Your AT HOP SuperGold public transport concession will expire when your AT Senior Citizen ID card expires, or after three years, whichever is first.

Step one: Buy a blue AT HOP card

Buy a card online or find out where to get an AT HOP card. The AT HOP cards cost $10 and must be loaded with at least $5 HOP Money at the time of purchase. The $10 card purchase price is non-refundable.

Step two: Register your AT HOP card

Register your AT HOP card online.

Step-by-step instructions to register your AT HOP card

  1. First buy a card. You need the card number to be able to register the card.
  2. Create MyAT online account to register your AT HOP card
    • Create MyAT AT HOP online account.
    • Fill in your details and submit.
    • Open the email that has been sent to you and click on the activation link.
    • Create your password.
    • Log in and click to confirm your details.
    • Check details and scroll to the bottom to submit.
    • Click the "Register AT HOP card" button to take you to the form to register your AT HOP card.
  3. Log in to register your AT HOP card. You have the option to register a card for yourself or for someone else if you want to manage the card on your account. Find out about managing cards for others.

If you are unable to register your card online, please call the AT HOP call centre on (09) 366 4467 and a customer service representative will help you.

Step three: Apply and load your SuperGold public transport concession on your AT HOP card

  1. Once your card is registered, log in to your MyAT account to apply for a concession
  2. Select the AT HOP card you want the concession applied to.
  3. Select the SuperGold concession type.
  4. Attach a photo of your AT Senior Citizen ID card (maximum file size of 2MB). If you are unable to, visit an AT Customer Service Centre, and we will load the concession while you are there. Remember to bring your AT HOP card and AT Senior Citizen ID card.
  5. Submit the form.

Lost or stolen AT senior citizen ID card

  • If you lose your card, or it is stolen, please write to: c/- Total Mobility Team, Auckland Transport, Private Bag 92-250, Auckland 1142, and inform us of the loss, giving your name, address, phone number, date of birth and payment of $7.00 for a new card (cheques made payable to 'Auckland Transport').
  • If your previous card was issued before December 2000, you will also need to send in a new photo.

Proof of ID required to buy a gold AT HOP card

In order to ensure the SuperGold public transport concession is only provided to customers that are entitled to the concession, you will need to provide further identification if your SuperGold card does not have a photo.

List of photo IDs accepted

  • Current Passport or Driver Licence
  • Hospitality NZ 18+ Card Evidence of Age Document
  • AT Senior Citizen ID card
  • AT Total Mobility ID card
  • Fullers Ferry Monthly Pass ID card with photo
  • Firearms Licence

If you do not have an up-to-date photo ID

As an exception, we will accept photo IDs that have expired after 1 January 2013.

If you do not have a photo ID, visit an AT Customer Service Centre with any two of the following original documents (no photocopies).

  • Birth Certificate
  • Marriage Certificate
  • Deed Poll Certificate
  • Citizenship Certificate (for overseas born residents)
  • National identity card (issued by some overseas countries)

If you want to use one or two of the following other ID documents, these will only be accepted if on the relevant organisation’s letterhead and includes your name and address.

  • WINZ document
  • IRD document
  • Court-issued document
  • Council rates bill
  • Water rates bill
  • Bank statement
  • Insurance company letter / Certificate of Insurance
  • Power company bill
  • Telephone company bill ( landline / broadband only, mobile phone bills are not acceptable)

ID documents not accepted

  • Emails
  • Letters not on company letterhead
  • Mobile phone bills

How to add a photo to your SuperGold card at AA

If you are a SuperGold cardholder without a current form of photo identification, such as Driver Licence or passport, you have the option to add a photo to your SuperGold card. This is a free service for all SuperGold cardholders provided by AA. The AA Customer Service Centres will take your photo and a new SuperGold card with this included will be posted to you. This process may take 5-7 working days to complete. Get more information on the AA website.


Getting a SuperGold concession on a cash fare

From 1 July 2016, you cannot get a SuperGold concession on a cash fare. You have to pay the full adult fare. This includes travel before 9am weekdays and on excluded services.


Your questions answered

What do I do when I receive an error message when I try to register a MyAT account online?

It's possible that your email is already recorded in AT's system. For example, this happens if you've previously provided feedback to AT. Simply call us on 09 366 4467 and we will help you complete this step.

How can I pay for my AT HOP card?

AT Customer Service Centres accept debit, EFTPOS, and credit cards but do not accept cash. Contact your closest AT HOP retailer to confirm what types of payments they accept.

Can I apply for the SuperGold concession online if MyAT account is registered as a linked account and is not the primary account?

No, customers with a card registered as a linked account, that is not the primary account, will not be able to submit a concession application online. Instead, these customers need to visit a Customer Service Centre or apply for the concession via post to load their concession.

Why do I need to travel using an AT HOP card?

Last year, the Government announced a change to the SuperGold Card with respect to the public transport concession. Auckland Transport is required to comply with this change, which was implemented on 1 July 2016. You are now no longer able to use your SuperGold card to travel on public transport in Auckland. Instead, you need to use an AT HOP card loaded with your SuperGold public transport concession.

For more information on how to buy and use an AT HOP card go to AT HOP. You can still travel on public transport after 1 July 2016 without an AT HOP card but are required to pay the full adult fare for your trip.

Where can I buy a gold AT HOP card?

Gold AT HOP cards are sold at a wide range of retailers as well as our own AT Customer Service Centres. Visit retailers for a complete list. Cards cost $10, and must be loaded with $5 at the time of purchase before your SuperGold public transport concession can be loaded onto the card. The purchase price is non-refundable.

Why do I need to load the card with $5?

This allows you to use your card to travel on public transport outside of concession hours and on excluded services. For example, if you need to travel to an early morning appointment. You can also use this money to purchase a paper public transport ticket for another person, such as a friend or family member who doesn’t have an AT HOP card.

What if I have a Senior Citizen ID card?

With your Senior Citizen ID card, you currently enjoy the same public transport concessions as a SuperGold cardholder in Auckland. However, if you also hold a SuperGold card, we recommend you use that as proof of eligibility to apply for your SuperGold public transport concession on your gold AT HOP card. Note: Auckland Transport is undertaking a review of the current concession fare scheme, which may result in a change to the Senior Citizen ID card scheme. Any change to the scheme will be communicated with Senior Citizen ID cardholders in due course. During this review period AT is not accepting new applications for an AT Senior Citizen ID card.

When can I use the AT HOP card to get the SuperGold public transport concession?

You can travel free on trains and selected buses and ferries in Auckland at the same times as you previously have been able to travel with the SuperGold card in Auckland; anytime after 9am weekdays and all day weekends and public holidays. See a complete list of services that provide free SuperGold travel.

What about the rest of New Zealand?

As a SuperGold cardholder, your public transport concession for the majority of the rest of New Zealand is from 9am – 3pm and after 6.30 pm on weekdays, all day weekends and public holidays. However you cannot use your AT HOP card outside of Auckland. You will need to retain your existing SuperGold card to ensure you can access all other SuperGold benefits, including free off-peak public transport travel in other regions. Please note, in Auckland the period from 3pm to 6.30pm is covered by a separate scheme funded by Auckland Council and this scheme is currently under review

Can I still pay cash for my fare after 1 July 2016?

Yes, but you will pay the full adult fare, irrespective of when you travel. The free SuperGold paper tickets are no longer available.

If I misplace or forget to carry my gold AT HOP card after 1 July 2016, can I still pay cash for my fare?

Yes, but you will pay full adult fares. The free SuperGold paper tickets are no longer available.

What if I lose my gold AT HOP card?

If your registered AT HOP card is lost or stolen, phone the AT HOP Customer Contact Centre immediately on (09) 366 4467. We’ll cancel your card so that it cannot be used and your account balance will be protected within 24 hours of it being reported to us. You will need to buy a replacement card.

Why do I need photo ID to purchase my gold AT HOP card?

We want to be sure that only those customers who are entitled to a SuperGold card are provided with both the gold AT HOP card and the SuperGold concession. By providing photo ID, this will ensure that your card won’t be used by someone else to enjoy your SuperGold public transport concession. It’s important to us – and you – that there is complete security for the user of a SuperGold card or a gold AT HOP card.

Why do I need to send a copy of my photo ID along with this form, when I have already shown it to purchase my gold AT HOP card?

We want to be sure that only those customers who are entitled to a SuperGold card are provided with both the gold AT HOP card and the SuperGold concession. This information is required to complete the card registration and concession application processes. It also helps us to ensure that it is you and not someone else who is trying to have the concession loaded on to your card. We would not want to load your concession onto a card that ends up being used by someone pretending to be you.

Why can’t I register and have the concession loaded on my gold AT HOP card at a retailer?

For customer privacy reasons we do not allow retailers access to our computer systems and records.

I have an AT HOP card already. Can I transfer the balance to my new gold AT HOP card?

Yes. This will be handled as part of the process to swap out your current AT HOP card for a new gold AT HOP card.

What if I don’t have an up-to-date photo ID?

If you already have a SuperGold card and would like to add a photo to it, go to your nearest AA Driver and Vehicle Training Licensing Agent to have one added free of charge; refer to the following link for further instructions on how to obtain a SuperGold card with a photo.

Can someone buy a gold AT HOP card on my behalf?

Unfortunately not. We want to be sure that only those customers who are entitled to a SuperGold card are provided with both the gold AT HOP card and the SuperGold concession. Gold AT HOP cards must be purchased by the individual who is eligible for the concession. This is to ensure that the card is issued only to a person who is eligible, and to protect your identity.
If you wish to bring someone with you to help you make your purchase – e.g. a spouse or relative – they will be most welcome.

Will I still need to carry my SuperGold card once I have an AT HOP card loaded with a SuperGold concession?

Yes. You may be asked to present a SuperGold card, this is to ensure the concession is being used by individuals entitled for the benefit. Furthermore, the SuperGold card provides additional benefits that are not activated on the AT HOP card. You will need to retain your existing SuperGold card to ensure you can access all other SuperGold benefits, including free off-peak public transport travel in other regions.

Why can’t I buy a gold AT HOP card online?

Gold AT HOP cards are only available to buy in face to face locations. This is so we can sight your ID to ensure that the gold AT HOP cards are only available to customers that are entitled to the SuperGold public transport concession.

Should I choose an Accessible concession or a SuperGold public transport concession?

If you are eligible for both an Accessible concession under the Total Mobility Scheme and a SuperGold concession, you’ll need to choose which one you want to load onto your AT HOP card. Find out more about the different concession types.

 

Find out where you can get help with this process or with your AT HOP card.

 



 

 


09 366 4HOP (09 366 4467)