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Community Connect concession Community Connect concession

Save 50% when you travel on most buses, trains and ferries in Auckland if you have a Community Services card. Apply online on your existing AT Hop card or order a free AT HOP card loaded with your discount.

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Who is eligible

You can apply for the discount if you have a current Community Services Card issued by the Ministry of Social Development (MSD). We can only send out one free Community Connect AT HOP card for each MSD client number.

Don't have a Community Services Card? Find out how to apply on the Work and Income website.

Concessions are only available with an AT Hop card. Concessions do not apply to contactless payment methods.

Carry your Community Services Card while travelling

You must carry your Community Services Card while travelling. You must present it on request to prove that you are eligible for a Community Connect fare.

The concession is strictly for personal use and cannot be shared with friends or family.

Discounted travel services

Eligible customers can get a 50% discount on all Auckland Transport (AT) scheduled bus, train and ferry services.

You will still pay full price for:

  • Waiheke and Rakino ferry services
  • Interregional bus services including services operated by Intercity
  • Northern Explorer train services.

Free child weekends do not apply to the Community Connect AT HOP card. 

Interregional bus services operated by Waikato regional bus services and the Te Huia train services, use the Bee Card system. To find out how the concession will be applied to it, visit the Bee Card website (opens in a new tab).

How long the travel discount lasts

Your Community Connect concession will apply for as long as you hold an active Community Services Card.

We will regularly check your eligibility with the Ministry of Social Development (MSD). If you are no longer eligible, we will contact you to tell you that your concession is ending. You can still keep your AT HOP card and use it with regular adult fares. If you become eligible again you can reapply for the Community Connect concession.

Register your AT HOP card in MyAT to ensure we have up-to-date contact information for you.

If you already have an AT HOP concession

You can either get the Community Connect concession on your existing card or apply for a new AT HOP card.

Please note that you cannot have more than one concession on your AT HOP card.

Option 1

Get the Community Connect concession on your existing card AT HOP card. This will replace your current concession.

When you apply, your previous concession will be removed and replaced with the Community Connect concession.

When your Community Services card expires, you will need to reapply for your previous concession.

Option 2

Apply for a new AT HOP card with the Community Connect concession and manage 2 cards.

Once your new card arrives:

  • you can keep using your old card, including any concessions
  • link each AT HOP card to the same primary or linked account in MyAT.

SuperGold concession

If you have a SuperGold concession and you travel before 9am weekdays we recommend choosing Option 2 and managing 2 cards.

If you travel after 9am weekdays we recommend you continue to use your SuperGold card and enjoy free travel:

  • after 9am on weekdays
  • all-day on weekends
  • public holidays.

Compare HOP card fares

For more information, see:

How to apply for Community Connect on an existing card

Step 1
Apply online

You will need your: 

  • MyAT account login 
  • Ministry of Social Development (MSD) client number

Log in to MyAT 

Step 2
Receive confirmation

We will email you to confirm the discount application within 5 working days.

Step 3
Tag on 

To activate your discount, tag on and start using the Community Connect concession.

How to apply for Community Connect on a new card

Step 1
Apply online

You will need your: 

  • Ministry of Social Development (MSD) client number
  • date of birth 
  • postal address

Apply for Community Connect 

Step 2
Receive your card

You will get your discount-loaded AT HOP card in the mail.

It should arrive within 10 working days.

Step 3
Top up

You need to top up your new AT HOP card before you can use it for travel.

How to top up your AT HOP card. 

Get help with your application

A friend or family member can fill in the Community Connect application form on your behalf. You can also visit your nearest Work and Income Service Centre for help.

Public transport payments terms of use