In the past couple of weeks we have become aware of isolated issues where some customer’s online card top-ups have not worked.

Some customers have received an error message when trying to top-up but then the transaction appears to have gone through.  Please note that the money from these transactions has not been received by Auckland Transport and will not be charged to your credit card.  It may be that the amount is “on hold” with your bank which the bank will then release back to you.  This can take between 7 – 10 days depending on who you bank with.

If you have an issue or a query you can contact us, on ph 09 366 4467, Mon-Fri 6am - 9pm, Sat 7am - 8pm, Sun and public holidays 8am - 6.30pm and we will assist in resolving this. Please be aware our call waiting times might be a bit longer than usual.

We are working hard with our technology suppliers to fix the problem and are aiming to have it rectified as quickly as possible. We apologise for any inconvenience this may have caused you.

Auckland Transport

Commuting for wellbeing

Getting to work by public transport, carpooling, cycling or walking can lead to a more active and healthy lifestyle.

Using sustainable transport modes also helps reduce congestion and contributes towards a more liveable city.

Explore your transport options

Public transport

  • Use public transport to connect with others.
  • Be active by walking or cycling to a bus stop or train station.
  • Using public transport provides staff with time to relax, read and socialise.
  • AT offers a two-week public transport trial so staff can try it out for their commute.

Walking and cycling

  • Walking or cycling to work can help boost mental and physical wellbeing by incorporating the Five Ways to Wellbeing into everyday routine.
  • Regular walking and cycling can provide many of the benefits of attending a gym.
  • AT offers a range of cycling courses that can help staff be active by riding a bike.


  • Sharing car rides with others helps people build the Five Ways to Wellbeing into their everyday lives.
  • Carpooling can create a sense of community and wellbeing as staff get to know their neighbours and work colleagues better.
  • Carpooling has positive benefits for commuters, as they may only need to drive a few times a week instead of every day, reducing traffic and parking stress.
  • Having a friendly conversation with other people in the car is a great way to start and finish the day.
  • Staff can sign up to Let’s Carpool to find other people in their area who are interested in carpooling to work.

5 Ways to wellbeing

The 5 Ways to Wellbeing are a set of simple actions that we can do everyday to help boost wellbeing.

Incorporating the 5 ways into our commute to work is a good way of experiencing the benefits of each action.

The 5 ways to wellbeing are:

  1. Connect - building connections with people around you will support and enrich your life at work and home.
  2. Give - seeing yourself and your happiness linked to the wider community can be incredibly rewarding and creates connections with the people around you.
  3. Take notice - be aware of the world around you and what you are feeling.
  4. Keep learning - learning new things will make you more confident and can be fun.
  5. Be active - exercising makes you feel good.

More information on the 5 ways to wellbeing



There are a number of Apps that can be used to help improve health and wellbeing by tracking physical activities and helping individuals achieve goals: