AT Local is our on-demand rideshare service.
The AT Local service runs within defined operating areas. You book your ride on AT Local through the mobile app or dedicated call centre. You request your pick-up and drop-off points when making your booking, but a short walk (an average of 120 metres) is required to complete most trips. The service is run using electric cars and vans. Passengers with a wheelchair or a disability will always be matched with a fully accessible vehicle.
AT Local is a rideshare service. This means you will probably share your ride with other customers who are going to the same place as you.
AT Local is designed to be used in combination with AT’s bus, train and ferry services. You can use AT Local to complete a local trip within the defined operating area, or to get to a bus stop, train station or ferry terminal for onward travel.
If you use AT Local within 30 minutes of using an AT bus, train or ferry, you will pay one fare for your entire journey based on the total distance travelled. Find out more about our public transport fares.
On-demand Mobility Roadmap
In keeping with our On-demand Shared Mobility Roadmap, future AT Local services will either complement, supplement or replace traditional (fixed route and timetabled) public transport services that aren’t meeting the needs of the local community they are intended to serve.
Due to the financial constraints AT currently faces following the Covid-19 pandemic, the next trials will focus on replacing poor performing bus services.
Papakura, Takaanini and Pukekohe trials
We’re currently working to set up two new AT Local trials – one in Papakura and Takaanini, and one in Pukekohe.
In both trials, AT Local would replace bus services that are underperforming and not currently used by many people:
- The 371 which currently connects Papakura and Takaanini train stations; and
- Loop bus services 391, 392 and 393 around Pukekohe train station.
AT Local would make it easier to get to the local train stations, shops, and other facilities within the operating areas.
We currently plan for these trials to start in mid-2021. This webpage will be kept up to date as more details are available.
The first AT Local trial was in Devonport and took place from November 2018 until February 2021. The AT Local service met its patronage targets and customer feedback was positive.
The Devonport AT Local trial ended after public consultation identified issues with the local public transport network that could be better addressed by improved bus services, rather than continuing to run the AT Local service in this area. Find out more about the Devonport public transport consultation.
The Devonport AT Local trial provided valuable insight into how on-demand rideshare services could work in Auckland, and helped us to identify necessary improvements for subsequent trials, such as integration with AT HOP and AT’s online Journey Planner.