Accessible version and resources

Key contacts

• For personal customer service, call the AT Customer Service Centre 09 366 6400
• For the NZ Relay Service call 0800 4715 715

What is the Rail Network Rebuild?

KiwiRail is undertaking a vital rebuild of the aging foundations that Auckland’s trains run on. This work will make the network ready for the City Rail Link, so we can run more trains more often and increase the reliability of our services. The upgrade work will be done in stages, one section of track at a time, over the next 3 years. Trains will not be able to run while sections of track are being worked on. While this is happening the rest of the train network will keep running.

Stage 2 of the Rail Network Rebuild

Stage 2 of the upgrade will run from 20 March 2023 until January 2024.

Ōrākei, Meadowbank, Glen Innes, Panmure and Sylvia Park stations will be closed during this time. All other stations will be open.

The Eastern Line will be re-routed through Newmarket to avoid the section of track that is closed, so customers travelling from Manukau can continue to use the train to get to Britomart.

Auckland Transport is providing the following alternative transport choices while KiwiRail completes this work:

• Rail replacement buses that follow the train route, station-by-station.
• Express rail replacement buses that run directly between Panmure and Britomart and between Glen Innes and Britomart.
• Regular scheduled buses – you may find one of our existing bus services better suits your journey.

How to stay updated and plan your journeys

You can plan your travel using Journey Planner and the AT Mobile App.

On AT Mobile, go to Service Alerts in Settings and opt-in to get recommendations based on your AT HOP card travel. AT will then be able to recommend alternative travel options and give you specific reminders when a change might affect you.

Rail replacement buses

• RBE

Will travel between Otāhuhu, Sylvia Park, Panmure, Glen Innes, Meadowbank, Ōrākei and Britomart stations.

Buses will run 7 days a week, every 20 minutes throughout the day, and every 30 minutes in the evenings.

• RBPX Panmure Express

Buses will run Monday to Friday between Panmure and Britomart. They will not stop to pick up or drop off at any bus stops in between the two stations.

Buses will run from Panmure to Britomart every 10 minutes from 6:30am until 9:30am, and every 20 minutes from 3:30pm until 6:10pm. And they will run from Britomart to Panmure every 20 minutes from 6am until 8:40am, and every 10 minutes from 3:30pm until 6:30pm.

• RBGX Glen Innes Express

Buses will run Monday to Friday between Glen Innes and Britomart. They will not stop to pick up or drop off at any bus stops in between the two stations.

Buses will run from Glen Innes every 10 minutes from 6am until 9:30am. And from Britomart every 10 minutes from 3:30pm until 6:35pm.

Please note, sometimes rail replacement buses can be delayed due to traffic. If your rail replacement bus doesn’t arrive, call 09 366 6400 and our staff will advise if there has been a change to the service.

Other bus services that may be useful for you include:

• TāmakiLink connects Glen Innes, St Heliers, Mission Bay and Britomart every 15 minutes.
• 75 connects Glen Innes, Remuera Rd, Newmarket, City and Wynyard Quarter. Buses run at least every 15 minutes from 7am until 7pm, 7 days a week, and run more often at peak times. Buses run less often in the early morning and evening.
• 76 connects Glen Innes, West Tamaki Rd, Eastridge, Ōrākei and Britomart. Buses run at least every 15 minutes from 7am until 7pm, 7 days a week. Buses run more often at peak times and less often in the early morning and evening.
• 74 connects Onehunga, Sylvia Park, Panmure, Tripoli Rd and Glen Innes. Buses run at least every 15 minutes from 7am until 7pm, 7 days a week. Buses run less often in the early morning and evening.

Services are subject to occasional cancellations due to current driver shortages.

Rail replacement bus accessibility

Customers with wheelchairs or mobility scooters that are too large to take on rail replacement buses will be able to book a free mobility taxi by phoning our Contact Centre on 09 366 6400.

Visit bus accessibility to find out more about travelling by bus if you have access challenges or limited mobility.

Fares

Your fares are based on the number of fare zones you travel through, so you will not pay more if you need to take a bus (or two buses, or a train and a bus) to complete your journey.

Regular Total Mobility concessions apply, including the Plus One Companion scheme. Under the Plus One Companion scheme, a companion can travel free of charge with a Total Mobility cardholder when travelling together. An AT Total Mobility Card is required to access this concession. The bus driver will issue a ticket for the plus one companion for free.

What you need to know

• Buses will be busier than usual, especially at peak times.
• Journey times may be longer, so allow extra time.
• Customers with wheelchairs will be able to book a free mobility taxi through our Contact Centre on 09 366 6400.

In addition to these train station closures, there will still be planned closures on other train lines across the network to facilitate routine maintenance and project work.