Dispute your infringement
Learn what type of disputes are usually successful, and the evidence you'll need to provide.
On this page
Who can submit a dispute
You can only submit a dispute if you are:
- the person named on the ticket
- the person registered for the vehicle.
You cannot submit a dispute for someone else, such as your partner or child.
If the ticket was not issued to you but you are responsible for the offence, you can request a transfer of liability to yourself.
Find out more about ‘transfer of liability’ and whether this is an option for you.
It can take up to two weeks to review and process a transfer of liability. Make sure you start this process as soon as possible.
Types of disputes that are usually successful
Successful disputes have a valid legal basis and strong evidence to support them.
Auckland Transport uses photo and video evidence to help prove that an infringement happened. If you received a ticket, it means we have proof that your vehicle committed an offence.
The vast majority of disputes that are sent to Auckland Transport (AT) are not successful because they do not have a valid legal basis. This includes most special vehicle lane infringements and parking infringements.
See our examples of disputes that can be successful, and what will not be successful.
Can be successful
Stolen vehicle
Evidence is required for this to be successful.
Medical incidents
Evidence is required for this to be successful.
Breakdown
Evidence is required for this to be successful.
Will not succeed
Leniency for first-time offence
Legislation does not allow for leniency.
Financial hardship
Use Zip or Afterpay payment plans, or request a court hearing.
Unfamiliarity with the rules or area
It is your responsibility to know the rules of the area.
To learn more about the rules, visit Vehicle infringements, Harbourmaster infringements or Public Transport infringements. You'll find information about the different infringement types and how to avoid a fine.
Fine amounts are set by the government, not by AT. We are not able to reduce the amount of a fine.
Evidence you'll need to submit
If your vehicle was stolen before the offence occurred, include:
- a police report
- date when the vehicle was reported stolen
- whether the vehicle has been recovered, and if so, when.
If the offence occurred due to a breakdown, include:
- proof of breakdown such as a mechanic's report or tow receipt
- date when the vehicle broke down
- whether the vehicle has been repaired.
If your offence was the result of a medical incident, include:
- proof of hospital visit
- date of the medical incident
- how the incident led to the offence.
The infringement may be waived if:
- a valid permit is provided and it was your first offence
- the Mobility card had expired but you provide proof you have applied for and paid for a new card within 10 days of the offence.
You can request a ticket be cancelled if the person who is liable for it has since died. Family members, Power of Attorney or Executors of a Will can submit this request.
Please send us:
- copy of the death certificate
- copy of order of service, for example, from the funeral service
- copy of a death notice, for example, from a newspaper.
We appreciate that this can be a difficult task for family and friends. We aim to process these requests as quickly as possible.
To avoid further tickets being issued to someone who has passed, be sure to notify NZTA so they can change the registered details for the vehicle.
Sending us the requested information does not guarantee that the ticket will be waived.
How to dispute your infringement online (3 steps)
Before you start
Before you send us anything, check that:
- you have seen the images relating to your offence, if available
- your name is the one printed on the notice, or the notice was attached to your vehicle
- you have gathered all the supporting evidence you need to provide.
If your infringement details are not showing online, it may be because the infringement was issued within the last 24 hours.
Images, where available, can be accessed online 5 to 10 days after the date of the offence.
Submit your dispute
You can submit your dispute online or by post. You cannot dispute your ticket over the phone.
Submit a dispute online (opens in a new tab).
You'll need to enter your infringement notice number and license plate number.
The form will take around 10 minutes to complete. Have your evidence ready to attach at the end.
Wait for a response
Response letters are sent via email where an email address has been provided, otherwise the letter will be sent by post.
We aim to respond to all disputes within 15 working days of receiving your request.
We are currently experiencing a high volume of requests for review, so response times may be longer than normal.
Submit your dispute by post
If you have problems using our online form or you prefer to write to us, you can submit your dispute by post.
You can either fill in one of our query forms or write us a letter.
Vehicle infringement dispute form (PDF 335KB)
Harbourmaster infringement dispute form (PDF 240KB)
Public transport infringement dispute form (PDF 284KB)
If you write to us, your letter must include:
- infringement number
- vehicle registration plate (for vehicle infringements)
- your full name
- date of birth
- address
- a contact telephone number.
Along with your letter, send us a copy (not originals) of all your supporting evidence.
If you'd like us to reply by email, you can also include an email address.
Post everything to Auckland Transport Infringement review, Private Bag 92260, Auckland 1142.
Get help submitting a dispute
If you need further support, visit your local Auckland library. The librarians can help you navigate the process and submit your dispute.
You cannot submit a dispute over the phone
The only way to submit a dispute is online or by post.
Disputes must be submitted in writing. This allows evidence to be attached and provides a written record of your dispute and AT's response. If matters proceed to court, this written record may be relied on by you and AT.
Our call centre staff are unable to review your ticket over the phone.
What happens if you do not pay
Payment is due 28 days from the date your infringement notice is served. If you don't pay or request a court hearing, you'll be sent a reminder. This gives you another 28 days to pay.
If you don't pay or request a court hearing before the final date for payment, AT may refer the matter to Baycorp. Baycorp will contact you to arrange payment, which can include paying it off in instalments.
Once the infringement has been referred to Baycorp, all payment arrangements should be done through them.
Learn more about the infringement process.
Disputing a ticket that's already been paid
Paying your fine ends the infringement process and you will no longer be able to dispute your ticket, request a court hearing, or take any other action.
If you intend to dispute your ticket or request a court hearing, you should do this before making payment.
AT will only waive a paid ticket in exceptional circumstances.