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Auckland Transport

How to get a Total Mobility AT HOP card How to get a Total Mobility AT HOP card


Steps to get a Total Mobility AT HOP Card

Step 1 - Contact us

Ring the Auckland Transport (AT) call centre on 09 366 6400 and ask for the contact details of an appropriate disability agency that support the scheme.

Step 2 - Contact the disability agency

Ring the Disability Agency to find out more about eligibility and how to get a Total Mobility AT HOP card. If you are likely to qualify, you will need a face to face assessment.

Step 3 - Arrange and complete an assessment

Book an assessment with an Assessor. At the assessment, fill in the application for the Total Mobility AT HOP card with the assessor and pay the card fee of $10. The Assessor will also take your photograph and once you have completed the assessment, they (or the Disability Agency) will lodge your application with AT.

Step 4 - Approval

AT will process your application. If you are successful you should receive your Total Mobility AT HOP card within 30 days, together with a letter telling you about the conditions of use. Find out more about using your Total Mobility AT HOP card to travel on taxis and public transport.


Unsuccessful applicants

If your application has been unsuccessful you can appeal to Auckland Transport and a three person arbitration panel will review your application.

Disability agency costs

Some disability agencies also charge fees for membership and assessment. You will need to ask the Disability Agency you contact about this.

Replacement Total Mobility AT HOP card

Find out what to do if your Total Mobility AT HOP card is lost or stolen.

Privacy statement

Your privacy is important to us, the information provided to AT through the application process will be collected, stored and used in accordance with our Customer Privacy Policy.