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Auckland Transport

How to get a Total Mobility AT HOP card How to get a Total Mobility AT HOP card


Steps to get a Total Mobility AT HOP Card

Step 1 - Take a passport style photo

  • You will need take a current passport style photo i.e. a head and shoulders colour photograph.
  • You can use your mobile phone.
  • The NZ government passport photo guidelines provide some good tips on what is suitable.
  • You will need to upload this photo as part of your application.

Step 2 - Details about your transport related financial assistance (if applicable)

You will need to advise in your application if you receive transport related financial assistance, for example from ACC or WINZ.

Step 3 - Consider what kind of trips you would take

Consider what one way trips you would take using the Total Mobility AT HOP card such as, the reason for your trip, how frequent it would be, and how many times.

For example, a reason for a trip could be a medical appointment, how frequently you travel to your medical appointment could be fortnightly, and how many trips could be two (1 trip from home to your appointment and 1 trip back home).

Step 4 - Fill out and submit your Total Mobility AT HOP card application form

The applicant, or their caregiver, needs to fill in the online Total Mobility AT HOP card application form and submit it to Auckland Transport.

If you need any assistance with filling out the form, email our Total Mobility team with your name and phone number and they will contact you back and help you complete the form.

Apply for a Total Mobility AT HOP card online

Step 5 - Approval

AT will process your application. If you are successful you should receive your Total Mobility AT HOP card within 30 days, together with a letter telling you about the conditions of use. Find out more about using your Total Mobility AT HOP card to travel on taxis and public transport.


Unsuccessful applicants

If your application has been unsuccessful you can appeal to Auckland Transport and a three person arbitration panel will review your application.


Total Mobility card renewal

There is no longer a two year renewal process for the Total Mobility Scheme in the Auckland region. Once you have been assessed you are eligible to use the Total Mobility Scheme for as long as you need to.

You are no longer required to contact an assessor agency to be reassessed every two years. Your Total Mobility card is yours and will remain active unless your mobility circumstance changes.

If your Total Mobility card has an expiry date, it does not need replacing. New Total Mobility AT HOP cards are no longer issued with an expiry date.


Replacement Total Mobility AT HOP card

Find out what to do if your Total Mobility AT HOP card is lost or stolen.


Transferring between regions

If you have moved to Auckland and have been part of the Total Mobility scheme in another region, you can have your details transferred to be part of the Auckland Transport Total Mobility scheme.

If you move out of the Auckland Council area to another region, you can request to transfer your details to the regional council you are moving to. Please note, you will no longer be eligible for the Auckland Transport Total Mobility scheme.

To transfer your details, please contact the Auckland Transport call centre (09 366 6400) or you can email our Total Mobility team.

If you are just visiting Auckland or a different region you can find out more information on our Guidelines for Total Mobility travel.


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Your privacy is important to us, the information provided to AT through the application process will be collected, stored and used in accordance with our Customer Privacy Policy.