Steps to get a Total Mobility AT HOP Card
Step 1 - Contact us
Ring the Auckland Transport (AT) call centre on 09 366 6400 and ask for the contact details of an appropriate disability agency that support the scheme.
Step 2 - Contact the disability agency
Ring the Disability Agency to find out more about eligibility and how to get a Total Mobility AT HOP card. If you are likely to qualify, you will need a face to face assessment.
Step 3 - Arrange and complete an assessment
Book an assessment with an Assessor. At the assessment, fill in the application for the Total Mobility AT HOP card with the assessor and pay the card fee of $10. The Assessor will also take your photograph and once you have completed the assessment, they (or the Disability Agency) will lodge your application with AT.
Step 4 - Approval
AT will process your application. If you are successful you should receive your Total Mobility AT HOP card within 30 days, together with a letter telling you about the conditions of use. Find out more about using your Total Mobility AT HOP card to travel on taxis and public transport.
If your application has been unsuccessful you can appeal to Auckland Transport and a three person arbitration panel will review your application.
Total Mobility card renewal
There is no longer a two year renewal process for the Total Mobility Scheme in the Auckland region. Once you have been assessed you are eligible to use the Total Mobility Scheme for as long as you need to.
You are no longer required to contact an assessor agency to be reassessed every two years. Your Total Mobility card is yours and will remain active unless your mobility circumstance changes.
If your Total Mobility card has an expiry date, it does not need replacing. New Total Mobility AT HOP cards are no longer issued with an expiry date.
Replacement Total Mobility AT HOP card
Transferring between regions
If you have moved to Auckland and have been part of the Total Mobility scheme in another region, you can have your details transferred to be part of the Auckland Transport Total Mobility scheme.
If you move out of the Auckland Council area to another region, you can request to transfer your details to the regional council you are moving to. Please note, you will no longer be eligible for the Auckland Transport Total Mobility scheme.
To transfer your details, please contact the Auckland Transport call centre (09 366 6400) or you can email our Total Mobility team.
If you are just visiting Auckland or a different region you can find out more information on our Guidelines for Total Mobility travel.