In the past couple of weeks we have become aware of isolated issues where some customer’s online card top-ups have not worked.

Some customers have received an error message when trying to top-up but then the transaction appears to have gone through.  Please note that the money from these transactions has not been received by Auckland Transport and will not be charged to your credit card.  It may be that the amount is “on hold” with your bank which the bank will then release back to you.  This can take between 7 – 10 days depending on who you bank with.

If you have an issue or a query you can contact us, on ph 09 366 4467, Mon-Fri 6am - 9pm, Sat 7am - 8pm, Sun and public holidays 8am - 6.30pm and we will assist in resolving this. Please be aware our call waiting times might be a bit longer than usual.

We are working hard with our technology suppliers to fix the problem and are aiming to have it rectified as quickly as possible. We apologise for any inconvenience this may have caused you.

Auckland Transport

Pre-paid parking

Use our pre-paid vouchers to take care of parking payments ahead of time.

Contact us to buy pre-paid parking vouchers

Parking vouchers

Pre-paid parking vouchers allow you to pay for allocated parking time in advance. The vouchers can bought for a full day's parking or variety of durations, from 1-5 hours.

Pre-paid vouchers are valid for 2 years from the date of issue and aren't replaced or refunded if expired or due to expire shortly.

Pre-paid vouchers can only be used in these car parks:

There is a minimum order of 25 vouchers for all public customers.


Civic, Downtown and Victoria St car parks

  • 1 hour voucher: $4
  • 2 hour voucher: $8
  • 3 hour voucher: $12
  • 4 hour voucher: $16
  • 5 hour voucher: $20
  • Full-day voucher: $24

Ronwood Ave car park

  • 1 hour voucher: $2
  • 2 hour voucher: $4
  • 3+ hour voucher: $6

Using parking vouchers

Pre-paid vouchers must be redeemed in conjunction with the entry ticket issued on entering the car park. Redemption can only be done at the Automatic Payment Machines, not an exit barrier.

To redeem a voucher:

  1. Insert the parking ticket into the Automatic Payment Machine. The price for the time parked will be displayed on the screen.
  2. Insert the pre-paid voucher into the same slot.
  3. If the value of the pre-paid voucher is less than the value of the price for the time parked, additional payment will be required. Please make the payment required.
  4. Take the ticket and use at the exit barrier.

Please note: If the value of the voucher is more than the price of the parking, no refund will be given.

For more information

Contact Auckland Transport