Auckland Transport (AT) is installing electronic gates at a number of train stations across Auckland.
Project status: Implementation
Project zone: City-wide
In an effort to improve the rail travel experience, we will install electronic tickets gates at these stations: Papatoetoe, Middlemore, Parnell, Papakura, and Glen Innes.
Gates are now in operation at Britomart, Henderson, Newmarket, Manukau, Manurewa, and Ōtāhuhu stations.
- Enhances personal safety for customers.
- Improves overall travel experience.
- Reduces the incidence of fare evasion.
- Helps reduce vandalism at stations.
- 8 August 2017 - gates live at Henderson Station.
- 15 August 2017 - gates live at Ōtāhuhu Station.
- 16 January 2018 - gates live at Manurewa Station.
How the gates work
The electronic gates are activated automatically with the use of your AT HOP card. If you have a paper ticket, station staff can activate the gates for you. There is also a gate line if you have not yet paid the fare for your journey.
The gate lines will be manned while the stations are open.
Image: New ticketing gates at Ōtāhuhu station.
Images: New ticketing gates at Manurewa station
Making it easier to travel
Use of AT HOP cards make it simpler for bus and train journeys, with a single fare being charged for each journey, even if customers take several buses or trains to get to their destination.
This means customers pay for one entire journey from A to B, instead of paying for each bus or train separately. Tag on and off each bus and train and at the end of a journey and customers will be charged a single fare. During a journey, customers can use up to 5 buses or trains within 4 hours, with up to 30 minutes transfer time between each trip.
The electronic gates are already in use at Britomart, Henderson, Newmarket, Manukau, Manurewa, and Ōtāhuhu stations.