Auckland Transport

Electronic ticketing gates

AT is installing electronic gates at a number of train stations across Auckland.


Project status: Implementation
Project zone: City-wide


Project overview

In an effort to improve the rail travel experience, we will install electronic tickets gates at these stations: Ōtāhuhu, Henderson, Manurewa, Papatoetoe, Middlemore, Parnell, Papakura, and Glen Innes.

Gates are already in operation at Britomart, Newmarket, and Manukau stations.

Benefits

  • Enhances personal safety for customers.
  • Improves overall travel experience.
  • Reduces the incidence of fare evasion.
  • Helps reduce vandalism at stations.

Timeline

  • 8 August - gates live at Henderson Station.
  • 15 August - gates live at Ōtāhuhu Station.

How the gates work

The electronic gates are activated automatically with the use of your AT HOP card. If you have a paper ticket, station staff can activate the gates for you. There is also a gate line if you have not yet paid the fare for your journey.

The gate lines will be manned while the stations are open.

Image: New ticketing gates at Ōtāhuhu station.

Electronic ticket gates

Making it easier to travel

Use of AT HOP cards make it simpler for bus and train journeys, with a single fare being charged for each journey, even if customers take several buses or trains to get to their destination.

This means customers pay for one entire journey from A to B, instead of paying for each bus or train separately. Tag on and off each bus and train and at the end of a journey and customers will be charged a single fare. During a journey, customers can use up to 5 buses or trains within 4 hours, with up to 30 minutes transfer time between each trip.

The electronic gates are already in use at Britomart, Newmarket, New Lynn, Manukau, Henderson and Otahuhu stations.


For more information on this project

Contact Auckland Transport