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Auckland Transport

Routes 1 & 2: Surrey Crescent to Garnet Road & Richmond Road Routes 1 & 2: Surrey Crescent to Garnet Road & Richmond Road

Auckland Transport (AT) is in the process of reviewing feedback and making recommendations for design and consideration for further work to AT's senior management team.

Project status: On hold - pending outcome of the 2020 Emergency budget.
Project zone: Central

Project overview

We had proposed improvements in Grey Lynn and Westmere which involve creating protected cycleways, new pedestrian crossings, bus stops, raised speed tables at intersections to promote safety and changes to road markings.

These works are the continuation and improvement of the works that were halted in February 2018 on Surrey Crescent and Richmond Road.


The cycleways and associated improvements are being proposed across two routes:

Map of routes 1 and 2 of Waitemata Safe Routes in Grey Lynn and Westmere


  • Safer streets for everyone.
  • Encourage more people to walk and cycle.
  • Improved retail centres with better urban design.
  • Fix the stormwater issues.
  • Improve the locations of bus stops and pedestrian crossings.
  • Add more trees and green space.


As Auckland's population soars and traffic congestion gets worse, we need to find ways to make it easier and safer for people to walk and cycle. At the same time, we're also working to create a more 'forgiving' road network that recognises people sometimes make mistakes, but the consequences don’t have to be devastating.

This involves reducing vehicle speeds in residential areas and making streets safer for everyone - particularly vulnerable road users like children and people on bikes.

Learn more about the project history of Route 1: Surrey Crescent to Garnet Road and Route 2: Richmond Road.

Route 1: Surrey Crescent to Garnet Road

We are proposing for Route 1 - Surrey Crescent to Garnet Road:

  • Raised tables at side streets and at pedestrian crossings to calm vehicle speeds.
  • New pedestrian crossings.
  • A mix of on-road cycleways and raised to level of footpath cycleway.
  • A mix of bus stop layouts.
  • A raised separator between parked cars and on-road cycleway.
  • Significant planting to reflect history of place.

Typical cross section from Surrey Crescent to Garnet Road

Typical cross section from Surrey Crescent to Garnet Road

Typical cross section in Old Mill village

Typical cross section in Old Mill Village

Surrey Crescent and Richmond Road intersection

There are a large number of school children in the area and, at present, this intersection is very difficult to cross.

We propose installing some form of pedestrian crossing and other measures which will make it safer for people to cross here. We are currently investigating the best way to do that and would welcome your feedback on what you would like to see or the issues you currently face at this intersection.

Improved intersections

On each side street on both routes, we propose raised tables. A raised table is a raised section of the road, with ramps on each side, that aims to slow vehicles to a safe speed. These will also be used for pedestrian crossings to make it safer for people to cross.

Artist impression of what the Cumberland Avenue and Garnet Road intersection will look like.

Artist's impression of the Cumberland Avenue and Garnet Road intersection

Old Mill village

Proposed changes for Old Mill village:

  • Quality materials and increased landscaping to promote a village feel.
  • Keeping the existing Pohutakawa tree and adding other landscaping elements in the Old Mill traffic island to make it a better place to stay and enjoy.
  • Providing a protected space for people on bikes and making it easier for pedestrians to cross the road.

Artist impression of Old Mill Village

Artist's impression of Old Mill village

Westmere School and Grey Lynn School

An overview of the proposed improvements outside Westmere School, similar changes are planned for outside Grey Lynn School:

  • Creating an area where buses can park/children can get on and off buses safely.
  • Cycleway outside the school is raised to the level of the footpath.
  • Restricted parking zones at peak drop-off and pick-up times.

Artist impression outside Westmere School

Artist's impression outside of Westmere School

Detailed plans for Route 1

Download the detailed design plans for route 1 to learn more about the proposed changes at specific locations (i.e. address or intersecting road).

Garnet Road

Old Mill Road

Surrey Crescent

Concept plans for Route 1

Download the detailed concept plans for Route 1 (PDF 1.34MB).

Route 2: Richmond Road

Careful consideration has been given to the proposed changes to Richmond Road and West Lynn village to ensure the character, history and charm of the village and streetscape is kept.

Proposed features include:

  • Fixing the stormwater and ponding issues.
  • Re-positioned and in-line bus stops.
  • New and re-positioned pedestrian crossings - with better grades.
  • Measures to slow vehicle speeds – like raised tables on all side streets.
  • Safe, separated and connected cycleways.
  • Enhance the sense of a green, vegetated streetscape.

Surrey Crescent to the village

We are proposing a cycleway on both sides of the road with raised tables at intersections.

Artist impression of cycleway and raised table on Richmond Road

Artist's impression of cycleway and raised table on Richmond Road.

Peel Street roundabout

We will finish what we started and make a better intersection for vehicles, pedestrians and people on bikes.

For more details, see concept plans for Route 2 (includes Peel Street roundabout).

Peel Street roundabout concept plan

West Lynn village

Concept plan for West Lynn village

Concept plan for West Lynn village

For more details, see concept plans for Route 2 (includes West Lynn village).

Proposed bus stop locations in the village

Artist impression of West Lynn Village proposed bus stop locations

Artist's impression of bus stop locations in West Lynn village

Westmere-bound bus stop

We have heard that people are not in favour of the existing Westmere-bound bus stop in front of the liquor store. After considering bus user survey data, AT HOP card data and our urban design experts, we propose moving the Westmere-bound bus stop to 458 Richmond Road – opposite Gypsy Tea Room.

Reasons for this proposed location:

  • The bus stop is centred within the village - statistics show a higher number of people use stops in the town centres.
  • Good proximity to proposed city-bound stop (outside Baby on the Move).
  • No conflict with existing retail frontages.

We've also heard people want it back to the original location outside of Child Youth and Family (CYFs).

City-bound bus stop

We propose moving the city-bound bus stop to go outside Baby on the Move at 449 Richmond Road. This will bring the stop closer to the one in the opposite direction and help to reduce blockages from cars parked illegally outside convenience retail reliant on short-term parking.

Investigated bus stop locations in the village

Four Westmere-bound bus stop locations were investigated in West Lynn village and some community members prefer a fifth location which is outside of Child Youth and Family (CYFs).

West Lynn village bus stop location map

Download the map of bus stop locations in West Lynn village (JPG 1MB)

Option 1 - Opposite Francis Street entrance
Advantages Disadvantages
  • Existing location prior to re-design - familiarity.
  • Shelter may not be required, could utilise existing canopy for shelter.
  • Close proximity to existing crossing.
  • Highest patronage end of village.
  • To retain the existing crossing, the tree outside Moa would have to be removed.
  • Reduce car parking numbers at this end of the village.
  • Bus stop close to intersection.
  • May block views to retail.
Option 2 - Outside Malt
Advantages Disadvantages
  • Shelter may not be required, could utilise existing canopy for shelter.
  • Mid-village location balances users from each direction.
  • Bus stop directly adjacent to street trading space currently utilised by Malt.
  • Bus stop limits carparking numbers outside businesses.
  • Bus stop close to intersection.
  • May block views to retail.
Option 3 - AT's preferred option
Advantages Disadvantages
  • Bus stop centred within village, statistics show higher number of people use stops in the town centres.
  • Good proximity to proposed northern bound stop (outside Baby on the Move).
  • No conflict with existing retail frontages.
  • Design allows for planting around the shelter.
  • Safe proximity to crossing point and intersections.
  • Bus stop reduces car parking numbers within this zone of the village (non-retail frontages).
Option 4 - Exisiting location - stop moved to inline
Advantages Disadvantages
  • In-line bus stop provides a safer option, compared with existing bus stop, preventing vehicles from moving past a bus before the crossing point.
  • Design allows for planting around the shelter.
  • Shelter moved out from footpath and shop frontage provide optimal pedestrian space.
  • Bus stop shelter reduces visibility to shop frontages.
  • Bus stop limits car parking numbers outside retail stores which rely on short term parking for drop-in customers.
Option 5 - Outside of Child Youth and Family (CYFs)

This is where the bus stop used to be prior to the changes that were made. It is outside of AT Metro's recommended zone for bus stop locations in town centres which is based on user statistics and the distance to northern and southern stops. However, we've heard that people want the bus stop to be located here again. We would like your views on the proposed bus stop location in the village.

Pedestrian crossing relocation in the village

To improve the alignment, visibility and safety of the cycleway, we propose moving the pedestrian crossing further up – between Francis Street and Hakanoa Street.

Reasons for this proposed location:

  • Better visibility of the crossing for drivers coming from Ponsonby.
  • Allows for a break in traffic for vehicles turning right into or from Francis and Hakanoa Streets.
  • Crossing location works well with existing levels.

Detailed plans for Route 2

Download the detailed design plans for route 2 to learn more about the proposed changes at specific locations (i.e. address or intersecting road).

Richmond Road near Surrey Crescent

West Lynn village

Richmond Road near Hope Street

Countdown supermarket area

Concept plans for Route 2

Download the detailed concept plans for Route 2 (PDF 1.28MB)

Construction timeline

We will be able to provide more precise information around construction timelines and impacts after we have processed your feedback and made the necessary changes. To build what is proposed will take over a year, however, please note, most residents will only see construction directly outside of their property for a few weeks.

Construction in the village centres will take longer, even if we are just addressing some of the existing concerns. We are very aware of the concerns of the businesses and residents about disruption during any construction. We are committed to keep listening and working with them to minimise any impacts going forward.

Construction work in the West Lynn village

We've been speaking with the business owners and we understand that minimising disruption is critical to them. We've been re-looking at our plans to see where we can reduce construction requirements. There are some issues that everyone agrees should be fixed, and getting that right will take a few months of construction.

Changes to parking spaces

In order to make these streets safer, more attractive and more accessible for everyone, some parking spaces will need to be removed. We will be able to provide information on the specific numbers at a later date. The project team is working on ways to maintain as much on-street parking as possible.

Public re-engagement

We sought feedback on the routes 1 and 2 proposals between 16 November and 14 December 2018 to help us improve and refine the proposal. Local knowledge gave us a better understanding of the area, the community's needs and any improvements that can be made to the design.

Download the Routes 1 and 2 brochure for Grey Lynn and Westmere (PDF 1.21MB)

AT values the feedback from those that participated. A total of 1084 individual submissions were received. These have been analysed by an independent company who have prepared a draft feedback summary report for AT.


We have made it a priority to give all of the feedback due consideration because it is important to us that the consultation and design review processes are robust. We want to get this right and that’s meant taking the time to thoroughly review the design in conjunction with the feedback received.

We acknowledge that this process has taken longer than anticipated and we apologise for the delay.

Read the Public Feedback Report - Waitemata Safe Routes 17 July 2019 (PDF 4.6MB, 88 pages).

Next steps

AT will work closely with stakeholders on the design solutions. Once a final design is reached, we will notify submitters of the outcome and the construction timeline. We will be in touch later in the year.

As you may already be aware, there are some issues in West Lynn Village that need to be addressed regardless of the design outcome. One of the first areas to be addressed will be the footpath leading to the zebra crossing outside 428 Richmond Road to make it fully accessible for all users. We will also improve the footpath to the south-east of the crossing leading to Hakanoa Street to address the slope alongside the parking bays. In addition, these works will also address the issues with the drainage for the stormwater runoff from the footpath. This work will progress when the design and construction timeframes are agreed. AT is also mindful to avoid the busy November-December trading period.

We will notify those directly affected by these works in due course.

For more information on this project

Contact Auckland Transport

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Getting out

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  • If you can, pack a bag with bare necessities and important documents that you can leave with someone you trust. Include important documents such as passport, birth certificate, bank account details, driver’s licence, and bank cards and other things like medicines.

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making a plan

The safety of you and your children (if you have them) will be your primary concern. If you’re not ready or cannot safely leave, here are some things you can do to stay safe now.

  • Make a safety plan with the guidance of a refuge advocate.

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