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Auckland Transport

Pay or query a fine Pay or query a fine

Pay or query parking, bus lane and transit lane infringements online. Estimated completion time: 5 minutes.

Payments for tickets issued within the last 24 hours

Infringement details are normally transferred to our online systems within 24 hours of issue. If your infringement notice has been issued within the last 24 hours, you may need to wait before you can pay online.

28 days to pay the infringement

If you get an infringement notice, you have 28 days to pay or request a court hearing (PDF 500KB). If you don't, you'll receive a reminder. If no payment or hearing request is received after the last date for payment printed on your reminder notice, the infringement will be lodged with a debt-collection agency for recovery.

Fines that remain unpaid after recovery efforts will be lodged with the Ministry of Justice, and immediately become a court fine. Find out more about the infringement notice process.

Ways to pay

Online: Account2Account (bank transfer)

Account2Account is a way to make a secure one-off payment from your bank account* directly to ours.

Enter infringement details and select pay, then follow the instructions to pay by using the Account2Account facility.

* Account2Account is currently only available for customers of these banks: ANZ, ASB, BNZ, KiwiBank, TSB, Westpac.

Online: Credit card

Enter infringement details and select pay, then follow the instructions to pay using credit card. We accept Visa or Mastercard.

In person

AT customer service centres: Central (Civic Building), Henderson, Manukau, and Takapuna.

Postshop/Kiwibank branches, anywhere in New Zealand.

BNZ Auckland Branches.

Please note: Some of these locations may not accept payment if an overdue fine has been lodged with a debt-collection agency. Please check the agency correspondence for available payment methods.

By post

Post a cheque made payable to Auckland Transport to the address below. Clearly write the ticket number and vehicle registration number on the back of the cheque.

Auckland Transport Parking Infringements
Private Bag 92265
Victoria St West
Auckland 1142.

Please do not post cash.

Your privacy, and the confidentiality of your information, is important to us and we maintain industry standards in security. Our credit card transactions are handled by an accredited PCI DSS provider.

Please don't disclose your passwords or PINS to other people. We will never request password or PIN numbers via email, so any requests for this are likely to be fraudulent and we encourage you to report them to us. Read our online payment terms and conditions.

Query this fine

If you'd like your infringement notice reviewed, it can be done in these ways:

  • Check your infringement details and images online and then Query your fine online, if you'd like the notice reviewed.
  • Download, print, and complete the infringement query form (PDF 88KB) and send it to us.
  • Write a letter and send it to us. Your letter should include all these details: ticket number, vehicle registration number, your full name, date of birth, address, a contact telephone number, and a copy (not the original) of any supporting documentation you have, eg proof that your car has a current evidence of vehicle inspection.
    • Send letters and printed forms to: Auckland Transport Parking Review, Private Bag 92260, Auckland 1142.

Transfer liability

To have your infringement notice transferred to another person (eg because they bought your vehicle before it was ticketed), you'll need to provide a statutory declaration, supporting evidence and details of the fine.

Find out how to transfer liability for a fine.

Reminder notices

If you have received a formal reminder notice from Auckland Transport to pay a ticket and the expiry date of the reminder notice has passed, contact us to see if the fine has been lodged at Court. If it has, then AT cannot accept payment. You will need to contact the District Court to make payment.

Infringement notice process

The infringement notice process is set out in various statutes (Land Transport Act 1998 and the Summary Proceedings Act 1957). These detail the way in which infringement notices may be served, and the administrative process.

Visit the Ministry of Justice website for more information on the fines process.

Review process

Please allow 10 working days to receive notification outlining the outcome of our review. If the final due date for payment falls prior to this 10-day period, please contact the AT Call Centre on 09 355 3553 to advise of the situation and the urgency required in dealing with your request. Please don't hesitate to contact us if you require any further information or have other urgent questions.

Find out about the review guidelines used by our infringement adjudicators.

Other types of infringement issued by AT