Customer service centres Customer service centres

 

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Public transport and AT HOP enquiries

Albany Park and Ride

Location:

Northern Busway, corner of Elliot Rose Avenue and Cornerstone Drive, Albany

Hours
Monday to Friday 6:30am to 7pm
Weekends and public holidays Closed

Waitematā Station (Britomart)

Location:

Ground floor, Waitematā Station Transport Centre, 8 to 10 Queen Street, Auckland CBD

Hours
Monday to Friday 6:30am to 8pm
Saturday 8am to 7pm
Sunday and public holidays 8am to 6pm
 

Constellation Park and Ride

Location:

Northern Busway, 62 Parkway Drive, Mairangi Bay 

Regular hours
Monday to Friday 6:30am to 7pm
Saturday and public holidays 8:30am to 5pm
Sunday  Closed

Downtown Ferry Terminal

Location:

Pier 1, 99 Quay Street, Auckland CBD

Hours
Monday to Friday  6:30am to 7pm 
Weekends and public holidays 9am to 5:30pm

Manukau Bus Station

Location:

16 Putney Way, corner of Davies Avenue and Putney Way, Manukau 

Hours
Monday to Friday 6:30am to 7pm
Saturday 8:30am to 5pm
Sunday and public holidays Closed

New Lynn Interchange

Location:

2 Clark Street, New Lynn 

Hours
Monday to Friday 6:30am to 7pm
Weekends and public holidays
8:30am to 5pm

Newmarket Station

Location:

48A Remuera Road, Newmarket (opposite Nuffield Street) 

Hours
Monday to Friday 6:30am to 7pm
Weekends and public holidays
8:30am to 5pm
 

Panmure Train Station

Location:

Panmure Station, Ellerslie-Panmure Highway 

Hours
Monday to Friday 6:30am to 7pm
Saturday 8:30am to 5pm
Sunday and public holidays Closed

Papakura Train Station

Location:

Platform 3, Railway Street West, Papakura

Hours
Monday to Friday 6:30am to 7pm
Saturday
8:30am to 5pm
Sunday and public holidays Closed

Puhinui Train Station 

Hours
Monday to Friday 6:30am to 7pm
Weekends and public holidays 8:30am to 5pm

Smales Farm Bus Station

Location:

Northern Busway, 150 Shakespeare Road, Takapuna

Hours
Monday to Friday 6:30am to 7pm
Weekends and public holidays Closed

Waiheke Library

Location:

Hours
Monday to Friday 9am to 6pm
Saturday and Sunday 10.30am to 4pm
Public holidays Closed
Buy AT HOP card, card top-ups and concessions only
*Unable to process refund or offer replacement card

Warkworth Library

Location:

Hours
Monday to Friday 8:30am to 5pm
Saturday 9am to 3pm
Sunday 10am to 3pm
Public holidays Closed
Buy AT HOP card, card top-ups and concessions only
*Unable to process refund or offer replacement card

 

 

Parking, road and general enquiries

Auckland CBD

Location:

Central City Library, 44 - 46 Lorne Street, Auckland CBD

Hours
Monday - Friday 9am to 8pm
Saturday - Sunday 10am to 5pm
Public holidays Closed

West Auckland

Location:

Waitakere Central Library 3 Ratanui Steet, Henderson.

Hours
Monday - Friday 9am to 5:30pm
Saturday - Sunday 10am to 4pm
Public holidays Closed

South Auckland

Location:

Manukau Library, 3 Osterley Way, Manukau.

Hours
Monday to Friday 9am to 5pm
Saturday - Sunday 10am to 4pm
Public holidays Closed

North Shore

Location:

Takapuna Library, 9 The Strand, Takapuna.

Hours
Monday - Friday 9am to 5:30pm
Saturday - Sunday  9.30am to 4.30pm
Public holidays Closed