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Auckland Transport

Customer service centres Customer service centres


Customer service centres for public transport and AT HOP enquiries

Britomart

Location:

Ground floor Britomart Transport Centre, 8 -10 Queen St, Auckland CBD.

Hours
Monday - Friday 6:30am to 8pm
Saturday 8am to 7pm
Sunday and public holidays 8am to 6pm

Christmas/New Year Hours
Thursday 24 December 2020
8am to 6pm
Friday 25 and Saturday 26 December 2020
8:30am to 5pm
Sunday 27 to Thursday 31 December 2020
8am to 6pm
Friday 1 and Saturday 2 January 2021
8:30am to 5pm
Sunday 3 to Sunday 10 January 2021
8am to 6pm

Downtown Ferry Terminal

Location:

Pier 1, 99 Quay Street, Auckland CBD

Hours
Monday - Friday 6:30am to 7pm
Saturday 8am to 6pm
Sunday and public holidays 9am to 5:30pm

Christmas/New Year Hours
Thursday 24 December 2020
8:30am to 5pm
Friday 25 December 2020
Closed
Saturday 26 December 2020 to Sunday 10 January 2021 8:30am to 5pm

Albany

Location:

Northern Busway, corner of Elliot Rose Ave and Cornerstone Drive, Albany.

Hours
Monday - Friday 6:30am to 7pm
Saturday 8am to 4:30pm
Sunday and public holidays Closed

Christmas/New Year Hours
Thursday 24 December 2020
8:30am to 5pm
Friday 25 to Monday 28 December 2020
Closed
Tuesday 29 to Thursday 31 December 2020
8:30am to 5pm
Friday 1 to Monday 4 January 2021
Closed
Tuesday 5 to Friday 8 January 2021
8:30am to 5pm
Saturday 9 and Sunday 10 January 2021
Closed

AUT City Campus - closed until further notice

Location:

WA building, Hikuwai Plaza, Wellesley Street East.

Closed from 20 March 2020 until further notice.

Botany - closed until further notice

Location:

Town Centre Drive, corner of Te Irirangi Drive and Ti Rakau Drive (opposite bus stops).

Closed from 20 March 2020 until further notice.

Constellation Park and Ride

Location:

Northern Busway, 62 Parkway Drive, Mairangi Bay.

Hours
Monday - Friday 6:30am to 7pm
Saturday, Sunday and public holidays (see below for closures during Christmas/New Year)
Closed

Christmas/New Year hours

Please note: The Constellation customer service centre will be closed from Thursday 24 December 2020 to Sunday 10 January 2021.

Manukau Bus Station

Location:

16 Putney Way, corner of Davies Ave and Putney Way, Manukau.

Hours
Monday - Friday 6:30am to 7pm
Saturday 8am to 6pm
Sunday and Public holidays Closed

Christmas/New Year Hours
Thursday 24 to Saturday 26 December 2020
8:30am to 5pm
Sunday 27 December 2020
Closed
Monday 28 December 2020 to Saturday 2 January 2021
8:30am to 5pm
Sunday 3 January 2021
Closed
Monday 4 to Saturday 9 January 2021
8:30am to 5pm
Sunday 10 January 2021
Closed

Manukau Train Station - closed until further notice

Location:

57R Manukau Station Road, Manukau.

Closed from 26 March 2020 until further notice.

New Lynn Interchange

Location:

2 Clark St, New Lynn.

Hours
Monday - Friday 6:30am to 7pm
Saturday 8am to 6pm
Sunday and Public holidays 9am to 5:30pm

Christmas/New Year Hours
Thursday 24 to Saturday 26 December 2020
8:30am to 5pm
Sunday 27 December 2020
Closed
Monday 28 December 2020 to Saturday 2 January 2021
8:30am to 5pm
Sunday 3 January 2021
Closed
Monday 4 to Saturday 9 January 2021
8:30am to 5pm
Sunday 10 January 2021
Closed

Newmarket Train Station

Location:

48 Remuera Rd (opposite Nuffield St).

Hours
Monday - Friday 6:30am to 7pm
Saturdays and Sundays 8am to 6pm
Public holidays 9am to 5:30pm

Christmas/New Year Hours
Thursday 24 December 2020 to Sunday 10 January 2021
8:30am to 5pm

Panmure Train Station

Location:

Panmure Station, Ellerslie-Panmure Highway.

Hours
Monday - Friday 6:30am to 7pm
Saturday, Sunday and public holidays Closed

Christmas/New Year Hours
Thursday 24 December 2020
8:30am to 5pm
Friday 25 to Monday 28 December 2020
Closed
Tuesday 29 to Thursday 31 December 2020
8:30am to 5pm
Friday 1 to Monday 4 January 2021
Closed
Tuesday 5 to Friday 8 January 2021
8:30am to 5pm
Saturday 9 and Sunday 10 January 2021
Closed

Papakura Train Station

Location:

Platform 3, Railway Street West, Papakura.

Hours
Monday - Friday 6:30am to 7pm
Saturday, Sunday and public holidays Closed

Christmas/New Year Hours
Thursday 24 December 2020
8:30am to 5pm
Friday 25 to Monday 28 December 2020
Closed
Tuesday 29 to Thursday 31 December 2020
8:30am to 5pm
Friday 1 to Monday 4 January 2021
Closed
Tuesday 5 to Friday 8 January 2021
8:30am to 5pm
Saturday 9 and Sunday 10 January 2021
Closed

Smales Farm

Location:

Northern Busway, Smales Farm, 150 Shakespeare Road, Takapuna.

Hours
Monday - Friday 6:30am to 7pm
Saturday, Sunday and public holidays Closed

Christmas/New Year Hours
Monday 21 to Wednesday 23 December 2020
8am to 4:30pm
Thursday 24 December 2020 to Sunday 10 January 2021
Closed

Service centres for parking, road and general enquiries

Auckland CBD

Location:

Bledisloe House, 24 Wellesley Street, Auckland CBD.

Hours
Monday - Friday 8:30am to 4:30pm
Saturday, Sunday and public holidays Closed

West Auckland

Location:

6 Henderson Valley Road, Henderson.

Hours
Monday - Friday 8:30am to 4:30pm
Saturday, Sunday and public holidays Closed

South Auckland

Location:

Ground floor, Kotuku House, 4 Osterley Way, Manukau.

Hours
Monday to Friday 8:30am to 4:30pm
Saturday, Sunday and public holidays Closed

North Shore

Location:

9 The Strand, Takapuna.

Hours
Monday - Friday 9am to 5:30pm
Saturday, Sunday and public holidays Closed