Customer service centres Customer service centres
On this page
- Customer service centres (CSCs) for public transport and AT HOP enquiries
- Service centres for parking, road and general enquiries
Customer service centres for public transport and AT HOP enquiries
Albany Park and Ride
Location:
Northern Busway, corner of Elliot Rose Avenue and Cornerstone Drive, Albany
| Christmas hours | |
|---|---|
| Monday 19 December 2022 to Thursday 22 December 2022 | 6:30am to 7pm |
| Friday 23 December 2022 to Sunday 8 January 2023 | Closed |
| Monday 9 January 2023 to Friday 13 January 2023 | 8:30am to 5pm |
| Saturday 14 January 2023 to Sunday 15 January 2023 | Closed |
| Monday 16 January 2023 to Friday 20 January 2023 | 6:30am to 7pm |
| Saturday 21 January 2023 to Sunday 22 January 2023 | Closed |
| Hours | |
|---|---|
| Monday to Friday | 6:30am to 7:00pm |
| Saturday | Closed |
| Sunday and public holidays | Closed |
| COVID Alert Level 3 & 4 | Closed |
Botany Library
Location:
Botany Town Centre
Services:
Concession loading (SuperGold, Secondary, and Tertiary), AT HOP enquiries, journey planning
| Hours |
|
|---|---|
| Wednesday | 12:30pm to 2pm (Due to unforeseen circumstances, the pop-up service has been postponed until further notice. We apologise for any inconvenience this may have caused.) |
Britomart
Location:
Ground floor Britomart Transport Centre, 8 to 10 Queen Street, Auckland CBD
| Christmas hours | |
|---|---|
| Monday 19 December 2022 to Thursday 22 December 2022 | 6:30am to 8pm |
| Friday 23 December 2022 to Saturday 24 December 2022 | 8am to 6pm |
| Sunday 25 December 2022 to Monday 26 December 2022 | 8:30am to 5pm |
| Tuesday 27 December 2022 to Saturday 31 December 2022 | 8am to 6pm |
| Sunday 1 January 2023 to Monday 2 January 2023 | 8:30am to 5pm |
| Tuesday 3 January 2023 to Sunday 15 January 2023 | 8am to 6pm |
| Monday 16 January 2023 to Friday 20 January 2023 | 6:30am to 8pm |
| Saturday 21 January | 8am to 7pm |
| Sunday 22 January | 8am to 6pm |
| Hours |
|
|---|---|
| Monday to Friday | 6:30am to 8pm |
| Saturday | 8am to 7pm |
| Sunday and public holidays | 8am to 6pm |
Constellation Park and Ride
Location:
Northern Busway, 62 Parkway Drive, Mairangi Bay
| Christmas hours | |
|---|---|
| Monday 19 December 2022 to Thursday 22 December 2022 | 6:30am to 7pm |
| Friday 23 December 2022 to Saturday 24 December 2022 | 8:30am to 5pm |
| Sunday 25 December 2022 to Tuesday 27 December 2022 | Closed |
| Wednesday 28 December 2022 to Saturday 31 December 2022 | 8:30am to 5pm |
| Sunday 1 January 2023 to Tuesday 3 January 2023 | Closed |
| Wednesday 4 January 2023 to Saturday 7 January 2023 | 8:30am to 5pm |
| Sunday 8 January 2023 | Closed |
| Monday 9 January 2023 to Saturday 14 January 2023 | 8:30am to 5pm |
| Sunday 15 January 2023 | Closed |
| Monday 16 January 2023 to Friday 20 January 2023 | 6:30am to 7pm |
| Saturday 21 January 2023 | 8am to 4:30pm |
| Sunday 22 January 2023 | Closed |
| Hours |
|
|---|---|
| Monday to Friday | 6:30am to 7pm |
| Saturday | 8am to 4:30pm |
| Sunday and public holiday | Closed |
Downtown Ferry Terminal
Location:
Pier 1, 99 Quay Street, Auckland CBD
| Christmas hours | |
|---|---|
| Monday 19 December 2022 to Thursday 22 December 2022 | 6:30am to 7pm |
| Friday 23 December 2022 to Sunday 15 January 2023 | 8:30am to 5pm |
| Monday 16 January 2023 to Friday 20 January 2023 | 6:30am to 7pm |
| Saturday 21 January 2023 to Sunday 22 January 2023 | 9am to 5:30pm |
| Hours |
|
|---|---|
| Monday to Friday | 6:30am to 7pm |
| Saturday, Sunday and public holidays | 9:00am to 5:30pm |
Manukau Bus Station
Location:
16 Putney Way, corner of Davies Avenue and Putney Way, Manukau
| Christmas hours | |
|---|---|
| Monday 19 December 2022 to Thursday 22 December 2022 | 6:30am to 7pm |
| Friday 23 December 2022 to Saturday 24 December 2022 | 8:30am to 5pm |
| Sunday 25 December 2022 | Closed |
| Monday 26 December 2022 to Saturday 31 December 2022 | 8:30am to 5pm |
| Sunday 1 January 2023 | Closed |
| Monday 2 January 2023 to Saturday 7 January 2023 | 8:30am to 5pm |
| Sunday 8 January 2023 | Closed |
| Monday 9 January 2023 to Saturday 14 January 2023 | 8:30am to 5pm |
| Sunday 15 January 2023 | Closed |
| Monday 16 January 2023 to Friday 20 January 2023 | 6:30am to 7pm |
| Saturday 21 January 2023 | 9am to 5:30pm |
| Sunday 22 January 2023 | Closed |
| Hours |
|
|---|---|
| Monday to Friday | 6:30am to 7pm |
| Saturday | 9am to 5:30pm |
| Sunday and public holidays | Closed |
New Lynn Interchange
Location:
2 Clark Street, New Lynn
| Christmas hours | |
|---|---|
| Monday 19 December 2022 to Thursday 22 December 2022 | 6:30am to 7pm |
| Friday 23 December 2022 to Sunday 15 January 2023 | 8:30am to 5pm |
| Monday 16 January 2023 to Friday 20 January 2023 | 6:30am to 7pm |
| Saturday 21 January 2023 to Sunday 22 January 2023 | 9am to 5:30pm |
| Hours | |
|---|---|
| Monday to Friday | 6:30am to 7pm |
| Saturday, Sunday and public holidays |
9am to 5:30pm |
Newmarket Train Station
Location:
48 Remuera Road (opposite Nuffield Street)
| Christmas hours | |
|---|---|
| Monday 19 December 2022 to Thursday 22 December 2022 | 6:30am to 7pm |
| Friday 23 December 2022 to Sunday 15 January 2023 | 8:30am to 5pm |
| Monday 16 January 2023 to Friday 20 January 2023 | 6:30am to 7pm |
| Saturday 21 January 2023 to Sunday 22 January 2023 | 9am to 5:30pm |
| Hours |
|
|---|---|
| Monday to Friday | 6:30am to 7pm |
| Saturday, Sunday and public holidays |
9am to 5:30pm |
Panmure Train Station
Location:
Panmure Station, Ellerslie-Panmure Highway
| Christmas hours | |
|---|---|
| Monday 19 December 2022 to Thursday 22 December 2022 | 6:30am to 7pm |
| Friday 23 December 2022 | 8:30am to 5pm |
| Saturday 24 December 2022 to Tuesday 27 December 2022 | Closed |
| Wednesday 28 December 2022 to Friday 30 December 2022 | 8:30am to 5pm |
| Saturday 31 December 2022 to Tuesday 3 January 2023 | Closed |
| Wednesday 4 January 2023 to Friday 6 January 2023 | 8:30am to 5pm |
| Saturday 7 January 2023 to Sunday 8 January 2023 | Closed |
| Monday 9 January 2023 to Friday 13 January 2023 | 8:30am to 5pm |
| Saturday 14 January 2023 to Sunday 15 January 2023 | Closed |
| Monday 16 January 2023 to Friday 20 January 2023 | 6:30am to 7pm |
| Saturday 21 January 2023 | 8am to 4:30pm |
| Sunday 22 January 2023 | Closed |
| Hours |
|
|---|---|
| Monday to Friday | 6:30am to 7pm |
| Saturday | 8am to 4:30pm |
| Sunday and public holidays | Closed |
Papakura Train Station
Location:
Platform 3, Railway Street West, Papakura
| Christmas hours | |
|---|---|
| Monday 19 December 2022 to Thursday 22 December 2022 | 6:30am to 7pm |
| Friday 23 December 2022 | 8:30am to 5pm |
| Saturday 24 December 2022 to Tuesday 27 December 2022 | Closed |
| Wednesday 28 December 2022 to Friday 30 December 2022 | 8:30am to 5pm |
| Saturday 31 December 2022 to Tuesday 3 January 2023 | Closed |
| Wednesday 4 January 2023 to Friday 6 January 2023 | 8:30am to 5pm |
| Saturday 7 Jaunary 2023 to Sunday 8 January 2023 | Closed |
| Monday 9 January 2023 to Friday 13 January 2023 | 8:30am to 5pm |
| Saturday 14 January 2023 to Sunday 15 January 2023 | Closed |
| Monday 16 January 2023 to Friday 20 January 2023 | 6:30am to 7pm |
| Saturday 21 January 2023 | 8am to 4:30pm |
| Sunday 22 January 2023 | Closed |
| Hours |
|
|---|---|
| Monday to Friday | 6:30am to 7pm |
| Saturday |
8am to 4:30pm |
| Sunday and public holidays | Closed |
Puhinui Train Station
| Christmas hours | |
|---|---|
| Monday 19 December 2022 to Thursday 22 December 2022 | 6:30am to 7pm |
| Friday 23 December 2022 to Sunday 15 January 2023 | 8:30am to 5pm |
| Monday 16 January 2023 to Friday 20 January 2023 | 6:30am to 7pm |
| Saturday 21 January 2023 to Sunday 22 January 2023 | 9am to 5:30pm |
| Hours |
|
|---|---|
| Monday to Friday | 6:30am to 7pm |
| Saturday, Sunday and public holidays | 9am to 5:30pm |
Smales Farm Busway Station
Location:
Northern Busway, Smales Farm, 150 Shakespeare Road, Takapuna
| Reduced operating hours | |
|---|---|
| Monday 23 January to Sunday 19 February | 8am to 4:30pm |
| Saturday, Sunday and public holidays | Closed |
| Hours |
|
|---|---|
| Monday to Friday | 6:30am to 7pm |
| Saturday, Sunday and public holidays | Closed |
Warkworth Customer Service Centre
Location:
| Hours |
|
|---|---|
| Monday to Friday | 8:30am to 4:30pm |
| Saturday, Sunday and public holidays | Closed |
Note: Limited AT Hop services available.
Service centres for parking, road and general enquiries
Auckland CBD
Location:
Bledisloe House, 24 Wellesley Street, Auckland CBD
| Hours | |
|---|---|
| Monday - Friday | 8:30am to 4:30pm |
| Saturday, Sunday and public holidays | Closed |
West Auckland
Location:
6 Henderson Valley Road, Henderson.
| Hours | |
|---|---|
| Monday - Friday | 8:30am to 4:30pm |
| Saturday, Sunday and public holidays | Closed |
South Auckland
Location:
Ground floor, Kotuku House, 4 Osterley Way, Manukau.
| Hours | |
|---|---|
| Monday to Friday | 8:30am to 4:30pm |
| Saturday, Sunday and public holidays | Closed |
North Shore
Location:
9 The Strand, Takapuna.
| Hours | |
|---|---|
| Monday - Friday | 9am to 5:30pm |
| Saturday, Sunday and public holidays | Closed |