Customer service centres Customer service centres

On this page


Customer service centres for public transport and AT HOP enquiries

Albany Park and Ride

Location:

Northern Busway, corner of Elliot Rose Avenue and Cornerstone Drive, Albany

Christmas hours
Monday 19 December 2022 to Thursday 22 December 2022 6:30am to 7pm
Friday 23 December 2022 to Sunday 8 January 2023 Closed
Monday 9 January 2023 to Friday 13 January 2023 8:30am to 5pm
Saturday 14 January 2023 to Sunday 15 January 2023 Closed
Monday 16 January 2023 to Friday 20 January 2023 6:30am to 7pm
Saturday 21 January 2023 to Sunday 22 January 2023 Closed
Hours
Monday to Friday 6:30am to 7:00pm
Saturday Closed
Sunday and public holidays Closed
COVID Alert Level 3 & 4 Closed

Botany Library

Location:

Botany Town Centre

Services:

Concession loading (SuperGold, Secondary, and Tertiary), AT HOP enquiries, journey planning 

Hours
Wednesday 12:30pm to 2pm
(Due to unforeseen circumstances, the pop-up service has been postponed until further notice. We apologise for any inconvenience this may have caused.)

Britomart

Location:

Ground floor Britomart Transport Centre, 8 to 10 Queen Street, Auckland CBD

Christmas hours
Monday 19 December 2022 to Thursday 22 December 2022 6:30am to 8pm
Friday 23 December 2022 to Saturday 24 December 2022 8am to 6pm
Sunday 25 December 2022 to Monday 26 December 2022 8:30am to 5pm
Tuesday 27 December 2022 to Saturday 31 December 2022 8am to 6pm
Sunday 1 January 2023 to Monday 2 January 2023 8:30am to 5pm
Tuesday 3 January 2023 to Sunday 15 January 2023 8am to 6pm
Monday 16 January 2023 to Friday 20 January 2023 6:30am to 8pm
Saturday 21 January 8am to 7pm
Sunday 22 January 8am to 6pm
Hours
Monday to Friday 6:30am to 8pm
Saturday 8am to 7pm
Sunday and public holidays 8am to 6pm

Constellation Park and Ride

Location:

Northern Busway, 62 Parkway Drive, Mairangi Bay

Christmas hours
Monday 19 December 2022 to Thursday 22 December 2022 6:30am to 7pm
Friday 23 December 2022 to Saturday 24 December 2022 8:30am to 5pm
Sunday 25 December 2022 to Tuesday 27 December 2022 Closed
Wednesday 28 December 2022 to Saturday 31 December 2022 8:30am to 5pm
Sunday 1 January 2023 to Tuesday 3 January 2023 Closed
Wednesday 4 January 2023 to Saturday 7 January 2023 8:30am to 5pm
Sunday 8 January 2023 Closed
Monday 9 January 2023 to Saturday 14 January 2023 8:30am to 5pm
Sunday 15 January 2023 Closed
Monday 16 January 2023 to Friday 20 January 2023 6:30am to 7pm
Saturday 21 January 2023 8am to 4:30pm
Sunday 22 January 2023 Closed
Hours
Monday to Friday 6:30am to 7pm
Saturday 8am to 4:30pm
Sunday and public holiday Closed

Downtown Ferry Terminal

Location:

Pier 1, 99 Quay Street, Auckland CBD

Christmas hours
Monday 19 December 2022 to Thursday 22 December 2022 6:30am to 7pm
Friday 23 December 2022 to Sunday 15 January 2023 8:30am to 5pm
Monday 16 January 2023 to Friday 20 January 2023 6:30am to 7pm
Saturday 21 January 2023 to Sunday 22 January 2023 9am to 5:30pm
Hours
Monday to Friday 6:30am to 7pm
Saturday, Sunday and public holidays 9:00am to 5:30pm

Manukau Bus Station

Location:

16 Putney Way, corner of Davies Avenue and Putney Way, Manukau

Christmas hours
Monday 19 December 2022 to Thursday 22 December 2022 6:30am to 7pm
Friday 23 December 2022 to Saturday 24 December 2022 8:30am to 5pm
Sunday 25 December 2022 Closed
Monday 26 December 2022 to Saturday 31 December 2022 8:30am to 5pm
Sunday 1 January 2023 Closed
Monday 2 January 2023 to Saturday 7 January 2023 8:30am to 5pm
Sunday 8 January 2023 Closed
Monday 9 January 2023 to Saturday 14 January 2023 8:30am to 5pm
Sunday 15 January 2023 Closed
Monday 16 January 2023 to Friday 20 January 2023 6:30am to 7pm
Saturday 21 January 2023 9am to 5:30pm
Sunday 22 January 2023 Closed
Hours
Monday to Friday 6:30am to 7pm
Saturday 9am to 5:30pm
Sunday and public holidays Closed

New Lynn Interchange

Location:

2 Clark Street, New Lynn

Christmas hours
Monday 19 December 2022 to Thursday 22 December 2022 6:30am to 7pm
Friday 23 December 2022 to Sunday 15 January 2023 8:30am to 5pm
Monday 16 January 2023 to Friday 20 January 2023 6:30am to 7pm
Saturday 21 January 2023 to Sunday 22 January 2023 9am to 5:30pm
Hours
Monday to Friday 6:30am to 7pm
Saturday, Sunday and public holidays
9am to 5:30pm

Newmarket Train Station

Location:

48 Remuera Road (opposite Nuffield Street)

Christmas hours
Monday 19 December 2022 to Thursday 22 December 2022 6:30am to 7pm
Friday 23 December 2022 to Sunday 15 January 2023 8:30am to 5pm
Monday 16 January 2023 to Friday 20 January 2023 6:30am to 7pm
Saturday 21 January 2023 to Sunday 22 January 2023 9am to 5:30pm
Hours
Monday to Friday 6:30am to 7pm
Saturday, Sunday and public holidays
9am to 5:30pm

Panmure Train Station

Location:

Panmure Station, Ellerslie-Panmure Highway

Christmas hours
Monday 19 December 2022 to Thursday 22 December 2022 6:30am to 7pm
Friday 23 December 2022 8:30am to 5pm
Saturday 24 December 2022 to Tuesday 27 December 2022 Closed
Wednesday 28 December 2022 to Friday 30 December 2022 8:30am to 5pm
Saturday 31 December 2022 to Tuesday 3 January 2023 Closed
Wednesday 4 January 2023 to Friday 6 January 2023 8:30am to 5pm
Saturday 7 January 2023 to Sunday 8 January 2023 Closed
Monday 9 January 2023 to Friday 13 January 2023 8:30am to 5pm
Saturday 14 January 2023 to Sunday 15 January 2023 Closed
Monday 16 January 2023 to Friday 20 January 2023 6:30am to 7pm
Saturday 21 January 2023 8am to 4:30pm
Sunday 22 January 2023 Closed
Hours
Monday to Friday 6:30am to 7pm
Saturday 8am to 4:30pm
Sunday and public holidays Closed

Papakura Train Station

Location:

Platform 3, Railway Street West, Papakura

Christmas hours
Monday 19 December 2022 to Thursday 22 December 2022 6:30am to 7pm
Friday 23 December 2022 8:30am to 5pm
Saturday 24 December 2022 to Tuesday 27 December 2022 Closed
Wednesday 28 December 2022 to Friday 30 December 2022 8:30am to 5pm
Saturday 31 December 2022 to Tuesday 3 January 2023 Closed
Wednesday 4 January 2023 to Friday 6 January 2023 8:30am to 5pm
Saturday 7 Jaunary 2023 to Sunday 8 January 2023 Closed
Monday 9 January 2023 to Friday 13 January 2023 8:30am to 5pm
Saturday 14 January 2023 to Sunday 15 January 2023 Closed
Monday 16 January 2023 to Friday 20 January 2023 6:30am to 7pm
Saturday 21 January 2023 8am to 4:30pm
Sunday 22 January 2023 Closed
Hours
Monday to Friday 6:30am to 7pm
Saturday
8am to 4:30pm
Sunday and public holidays Closed

Puhinui Train Station

Christmas hours
Monday 19 December 2022 to Thursday 22 December 2022 6:30am to 7pm
Friday 23 December 2022 to Sunday 15 January 2023 8:30am to 5pm
Monday 16 January 2023 to Friday 20 January 2023 6:30am to 7pm
Saturday 21 January 2023 to Sunday 22 January 2023 9am to 5:30pm
Hours
Monday to Friday 6:30am to 7pm
Saturday, Sunday and public holidays 9am to 5:30pm

Smales Farm Busway Station

Location:

Northern Busway, Smales Farm, 150 Shakespeare Road, Takapuna

Reduced operating hours
Monday 23 January to Sunday 19 February 8am to 4:30pm
Saturday, Sunday and public holidays Closed
Hours
Monday to Friday 6:30am to 7pm
Saturday, Sunday and public holidays Closed


Warkworth Customer Service Centre

Location:

Hours
Monday to Friday 8:30am to 4:30pm
Saturday, Sunday and public holidays Closed

Note: Limited AT Hop services available.

Service centres for parking, road and general enquiries

Auckland CBD

Location:

Bledisloe House, 24 Wellesley Street, Auckland CBD

Hours
Monday - Friday 8:30am to 4:30pm
Saturday, Sunday and public holidays Closed

West Auckland

Location:

6 Henderson Valley Road, Henderson.

Hours
Monday - Friday 8:30am to 4:30pm
Saturday, Sunday and public holidays Closed

South Auckland

Location:

Ground floor, Kotuku House, 4 Osterley Way, Manukau.

Hours
Monday to Friday 8:30am to 4:30pm
Saturday, Sunday and public holidays Closed

North Shore

Location:

9 The Strand, Takapuna.

Hours
Monday - Friday 9am to 5:30pm
Saturday, Sunday and public holidays Closed