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Auckland Transport

Customer service centres Customer service centres


Customer service centres for public transport and AT HOP enquiries

Britomart

Location:

Ground floor Britomart Transport Centre, 8 -10 Queen St, Auckland CBD.

Hours
Monday - Friday 6:30am to 9pm
Saturday 8am to 8pm
Sunday and public holidays 8am to 6pm

Downtown Ferry Terminal

Location:

Pier 1, 99 Quay Street, Auckland CBD

Hours
Monday - Friday 6:30am to 7pm
Saturday 7am to 6pm
Sunday and public holidays 7am to 5pm

Albany

Location:

Northern Busway, corner of Elliot Rose Ave and Cornerstone Drive, Albany.

Hours
Monday - Friday 6:30am to 7pm

Open alternate Saturdays in 2018:

May: 12th and 26th

June: 9th and 23rd

July: 7th and 21st

August: 4th and 18th

September: 1st, 15th and 29th

October: 13th and 27th

November: 10th and 24th

December: 8th, 22nd and 29th

8am to 4:30pm

All other Saturdays:

Closed

Sunday

Closed
Public holidays (Except Christmas day and New Years day)
8am to 4:30pm

AUT City Campus

Location:

WA building, Hikuwai Plaza, Wellesley St East.

Hours
Monday - Friday 8:30am to 5pm
Saturday, Sunday and public holidays Closed
AUT semester breaks Closed

Botany

Location:

Town Centre Drive, corner of Te Irirangi Drive and Ti Rakau Drive (opposite bus stops).

Hours
Monday - Friday 7am to 6pm
Saturday 8am to 4:30pm
Sunday and public holidays Closed

Constellation Park and Ride

Location:

Northern Busway, 62 Parkway Drive, Mairangi Bay.

Hours
Monday - Friday 6:30am to 7pm
Saturday, Sunday and public holidays Closed

Manukau Bus Station

Location:

16 Putney Way, corner of Davies Ave and Putney Way, Manukau.

Hours
Monday - Friday 6:30am to 7pm
Saturday 8am to 7pm
Sunday and public holidays 9am to 6pm

Manukau Train Station

Location:

57R Manukau Station Road, Manukau.

Hours
Monday - Friday 6:30am to 2:30pm
Saturday Closed
Sunday and public holidays Closed

New Lynn Interchange

Location:

2 Clark St, New Lynn.

Hours
Monday - Friday 6am to 8pm
Saturday 7am to 8pm
Sunday and public holidays* 8am to 7pm

*Only the AT customer service centre located next to the elevators is open Sunday and public holidays.

Newmarket Train Station

Location:

48 Remuera Rd (opposite Nuffield St).

Hours
Monday - Friday 7am to 7pm
Saturday 8am to 8pm
Sunday and public holidays 8am to 6pm

Panmure Train Station

Location:

Panmure Station, Ellerslie-Panmure Highway.

Hours
Monday - Friday 6:30am to 6:30pm
Saturday 8am to 4pm
Sunday and public holidays
Closed

Papakura Train Station

Location:

Platform 3, Railway Street West, Papakura.

Hours
Monday - Friday 6am to 6:30pm
Saturday 8am to 4pm
Sunday and public holidays Closed

Smales Farm

Location:

Northern Busway, Smales Farm, 150 Shakespeare Road, Takapuna.

Hours
Monday - Friday 7am to 6pm

Open alternate Saturdays in 2018:

May: 19th

June: 2nd, 16th and 30th

July: 14th and 28th

August: 11th and 25th

September: 8th and 22nd

October: 6th and 20th

November: 3rd and 17th

December: 1st and 15th

8am to 4:30pm

All other Saturdays:

Closed
Sunday and public holidays Closed

Service centres for parking, road and general enquiries

Parking coupon collection

Location:

 AT kiosk, Level 1B of the Downtown car park, 31 Customs Street West (corner of Lower Hobson Street and Customs Street West), Auckland

Hours
Monday - Friday 8:30am to 4:30pm
Saturday, Sunday and public holidays Closed

Auckland CBD

Location:

Bledisloe House, 24 Wellesley Street, Auckland CBD.

Hours
Monday - Friday 8am to 5pm
Saturday, Sunday and public holidays Closed

West Auckland

Location:

6 Henderson Valley Road, Henderson.

Hours
Monday - Friday 8am to 5pm
Saturday, Sunday and public holidays Closed

South Auckland

Location:

Ground floor, Kotuku House, 4 Osterley Way, Manukau.

Hours
Monday, Tuesday, Thursday and Friday 8:30am to 5pm
Wednesday 8:30am to 4pm
Saturday, Sunday and public holidays Closed

North Shore

Location:

1 The Strand, Takapuna.

Hours
Monday - Friday 8am to 5pm
Saturday, Sunday and public holidays Closed