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Auckland Transport

Customer service centres


Customer service centres for public transport and AT HOP enquiries

From Monday 31 July 2017, all train ticket offices will become AT Metro Customer service centres. You will receive all the service, assistance and advice you need about the AT Metro public transport network from any customer service centre. All ticket offices currently accepting cash will continue to do so.

The opening hours of Britomart, Albany, Botany, New Lynn, Newmarket and Papakura will also be changing on Monday 31 July 2017. Please check the new opening hours below.

Britomart

Location:

Ground floor Britomart Transport Centre, 8-10 Queen St, Auckland CBD.

Hours
Monday - Saturday 7.30am - 8pm
Sunday and public holidays 8.30am - 5pm

New opening hours as of Monday 31 July 2017:

New hours as of Monday 31 July 2017
Monday - Friday 6.30am - 9pm
Saturday 8am - 8pm
Sunday and public holidays 8am - 6pm

Albany

Location:

Northern Busway, corner of Elliot Rose Ave and Cornerstone Drive, Albany.

Hours
Monday - Friday 6.30am - 7pm

Saturday

July: 15th and 29th

August: 12th and 26th

September: 9th and 23rd

October: 7th and 21st

November: 4th and 18th

December: 2nd, 16th and 30th

8am - 4.30pm

Saturday

All others

Closed
Sunday Closed
Public holidays 8am- 4.30pm

New opening hours as of Monday 31 July 2017:

New hours as of Monday 31 July 2017
Monday - Friday 6.30am - 7pm

Saturday

July: 15th and 29th

August: 12th and 26th

September: 9th and 23rd

October: 7th and 21st

November: 4th and 18th

December: 2nd, 16th and 30th

8am - 4.30pm

Saturday

All others

Closed
Sunday and public holidays
Closed

AUT City Campus

Location:

WA building, Hikuwai Plaza, Wellesley St East.

Hours
Monday - Friday 8.30am - 5pm
Saturday, Sunday and public holidays Closed

Botany

Location:

Town Centre Drive, corner of Te Irirangi Drive and Ti Rakau Drive (opposite bus stops).

Hours
Monday - Friday 7am - 6pm
Saturday 8am - 4.30pm
Sunday Closed
Public holidays 8am to 4.30pm

New opening hours as of Monday 31 July 2017:

New hours as of Monday 31 July 2017
Monday - Friday 7am - 6pm
Saturday 8.30am - 4.30pm
Sunday and public holidays Closed

Constellation Park and Ride

Location:

Northern Busway, 62 Parkway Drive, Mairangi Bay.

Hours
Monday - Friday 6:30am - 7pm
Saturday, Sunday and public holidays Closed

Manukau

Location:

Ground Floor, MIT Building, Manukau Train Station, 57 Manukau Station Rd, Manukau.

Hours
Monday - Friday 6.30am - 7pm
Saturday 8am - 7pm
Sunday and public holidays 9am - 6pm

New Lynn Interchange

Location:

2 Clark St, New Lynn.

Hours
Monday - Friday 7am - 6pm
Saturday 8am - 4:30pm
Sunday Closed
Public holidays 8am - 4.30pm

New opening hours as of Monday 31 July 2017:

New hours as of Monday 31 July 2017
Monday - Friday 6am - 8pm
Saturday 7am - 8pm
Sunday and public holidays 8am - 7pm

Newmarket Train Station

Location:

48 Remuera Rd (opposite Nuffield St).

Hours
Monday - Friday 7am - 6pm
Saturday 8am - 4.30pm
Sunday Closed
Public holidays 8am to 4.30pm

New opening hours as of Monday 31 July 2017:

Please note: The Newmarket Customer service centre will be opening at 8am on Monday 31 July, while we complete important upgrade work. We apologise for any inconvenience.

New hours as of Monday 31 July 2017
Monday 31 July 8am - 7pm
Monday - Friday 7am - 7pm
Saturday 8am - 8pm
Sunday and public holidays 8am - 6pm

Panmure - Ticket office converting to an AT Customer service centre from 31 July 2017

Location:

Panmure Station, Ellerslie-Panmure Highway.

Hours from Monday 31 July 2017
Monday - Friday 6.30am - 6.30pm
Saturday 8am - 4pm
Sunday and public holidays
Closed

Papakura Train Station

Location:

Platform 3, Railway Street West, Papakura.

Hours
Monday - Friday 7:30am - 2pm and 3pm - 6pm
(closed 2pm - 3pm)
Saturday, Sunday and public holidays Closed

New opening hours as of Monday 31 July 2017:

New hours as of Monday 31 July 2017
Monday - Friday 6am - 6.30pm
Saturday 8am - 4pm
Sunday and public holidays Closed

Smales Farm

Location:

Northern Busway, Smales Farm, 150 Shakespeare Road, Takapuna.

Hours
Monday - Friday 7am - 6pm

Saturday

July: 22nd

August: 5th and 19th

September: 2nd, 16th and 30th

October: 14th and 28th

November: 11th and 25th

December: 9th and 23rd

8am - 4.30pm

Saturday

All others

Closed
Sunday and public holidays Closed

Service centres for parking, road and general enquiries

Parking Permit Collection

Location:

Britomart Transport Centre, 8-10 Queen St, Auckland CBD
(from the AT customer service kiosk, located next to the florist).

Hours
Monday - Friday 9am - 5pm
Saturday, Sunday and public holidays Closed

Auckland CBD

Location:

Bledisloe House, 24 Wellesley Street, Auckland CBD.

Hours
Monday - Friday 8am - 5pm
Saturday, Sunday and public holidays Closed

West Auckland (AT Head Office)

Location:

6 Henderson Valley Road, Henderson.

Hours
Monday - Friday 8am - 5pm
Saturday, Sunday and public holidays Closed

South Auckland

Location:

Ground floor, Kotuku House, 4 Osterley Way, Manukau.

Hours
Monday, Tuesday, Thursday and Friday 8:30am - 5pm
Wednesday 8:30am - 4pm
Saturday, Sunday and public holidays Closed

North Shore

Location:

1 The Strand, Takapuna.

Hours
Monday - Friday 8am - 5pm
Saturday, Sunday and public holidays Closed