Customer service centres Customer service centres
On this page
- Public transport, AT HOP and contactless payment enquiries
- Parking, road and general enquiries
- Services available at each location
Public transport, AT HOP and contactless payment enquiries
Albany Park and Ride
Location:
Northern Busway, corner of Elliot Rose Avenue and Cornerstone Drive, Albany
| Hours | |
|---|---|
| Monday to Friday | 6:30am to 7pm |
| Saturday and public holidays | 8:30am to 5pm |
| Sunday | Closed |
Auckland Council Libraries (Waiheke and Warkworth only)
These libraries provide limited AT HOP card services. They do not refund, replace or deal with other HOP card- related enquiries.
Location:
Waiheke Library, 131-133 Ocean View Road, Waiheke Island.
| Hours |
|
|---|---|
| Monday to Friday | 9am to 6pm |
| Saturday and Sunday | 10:30am to 4pm |
| Public holidays | Closed |
| Buy AT HOP card, card top-ups and concessions only |
*Unable to process refund or offer replacement card |
Location:
Warkworth Library, 2 Baxter Street, Warkworth.
| Hours |
|
|---|---|
| Monday to Friday | 8:30am to 5pm |
| Saturday | 9am to 4pm |
| Sunday | 10am to 3pm |
| Public holidays | Closed |
| Buy AT HOP card, card top-ups and concessions only |
*Unable to process refund or offer replacement card |
Waitematā Station (Britomart)
Location:
Ground floor, Waitematā Station Transport Centre, 8 to 10 Queen Street, Auckland CBD
| Hours |
|
|---|---|
| Monday to Friday | 6:30am to 8pm |
| Saturday | 8am to 7pm |
| Sunday and public holidays | 8am to 6pm |
Constellation Park and Ride
Location:
Northern Busway, 62 Parkway Drive, Mairangi Bay
| Regular hours |
|
|---|---|
| Monday to Friday | 6:30am to 7pm |
| Weekends and public holidays | Closed |
Hours effective from Monday 26 May 2025.
Downtown Ferry Terminal
Location:
Pier 1, 99 Quay Street, Auckland CBD
| Hours | |
|---|---|
| Monday to Friday | 6:30am to 7pm |
| Weekends and public holidays | 9am to 5:30pm |
Manukau Bus Station
Location:
16 Putney Way, corner of Davies Avenue and Putney Way, Manukau
| Hours |
|
|---|---|
| Monday to Friday | 6:30am to 7pm |
| Saturday | 8:30am to 5pm |
| Sunday and public holidays | Closed |
New Lynn Interchange
Location:
2 Clark Street, New Lynn
| Hours | |
|---|---|
| Monday to Friday | 6:30am to 7pm |
| Weekends and public holidays |
8:30am to 5pm |
Newmarket Station
Newmarket station will be closed during Matariki from Friday 20 to Monday 23 June 2025
There will be no access to any part of the station or service centre during this time.
You can use Waitematā Station (Britomart) instead.
The station will reopen and operate normally from Tuesday 24 June 2025.
Location:
48A Remuera Road, Newmarket (opposite Nuffield Street)
| Hours |
|
|---|---|
| Monday to Friday | 6:30am to 7pm |
| Weekends and public holidays |
8:30am to 5pm |
Panmure Train Station
Location:
Panmure Station, Ellerslie-Panmure Highway
| Hours |
|
|---|---|
| Monday to Friday | 6:30am to 7pm |
| Saturday | 8:30am to 5pm |
| Sunday and public holidays | Closed |
Papakura Train Station
Location:
Platform 3, Railway Street West, Papakura
| Hours |
|
|---|---|
| Monday to Friday | 6:30am to 7pm |
| Saturday |
8:30am to 5pm |
| Sunday and public holidays | Closed |
Puhinui Train Station
| Hours |
|
|---|---|
| Monday to Friday | 6:30am to 7pm |
| Weekends and public holidays | 8:30am to 5pm |
Smales Farm Bus Station
Location:
Northern Busway, 150 Shakespeare Road, Takapuna
| Hours | |
|---|---|
| Monday to Friday | 6:30am to 7pm |
| Weekends and public holidays | Closed |
Hours effective from Monday 26 May 2025.
Parking, road and general enquiries
Auckland CBD
Location:
Central City Library, 44 - 46 Lorne Street, Auckland CBD
| Hours | |
|---|---|
| Monday - Friday | 9am to 8pm |
| Saturday - Sunday | 10am to 5pm |
| Public holidays | Closed |
West Auckland
Location:
Waitakere Central Library 3 Ratanui Steet, Henderson.
| Hours | |
|---|---|
| Monday - Friday | 9am to 5:30pm |
| Saturday - Sunday | 10am to 4pm |
| Public holidays | Closed |
South Auckland
Location:
Manukau Library, 3 Osterley Way, Manukau.
| Hours | |
|---|---|
| Monday to Friday | 9am to 5pm |
| Saturday - Sunday | 10am to 4pm |
| Public holidays | Closed |
North Shore
Location:
Takapuna Library, 9 The Strand, Takapuna.
| Hours | |
|---|---|
| Monday - Friday | 9am to 5:30pm |
| Saturday - Sunday | 9:30am to 4:30pm |
| Public holidays | Closed |
Services available at each location
| AT customer service centres | Auckland Council Libraries (Waiheke and Warkworth only) | AT retailers | Prepaid retailers | Vending machines | |
| Buy a card | Yes | Yes | Yes | Yes | Yes |
| Top up | Yes | Yes | Yes | No | No |
| Concession loading and related enquiries | Yes | Yes (SuperGold concession only) | No | No | No |
| Damaged or faulty cards | Yes | No | No | No | No |
| AT HOP account related | Yes | No | No | No | No |
| AT HOP card transaction disputes | Yes | No | No | No | No |
| AT HOP card expiry enquiries | Yes | No | No | No | No |
| Contactless payment enquiries | Yes | No | No | No | No |
Concession enquiries
If you order a Total Mobility or a Community Connect card, you must buy a pre-loaded concession.
Prepaid retailers pricing
The price of a card from prepaid retailers may vary between businesses.