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Auckland Transport

Customer service centres


Customer service centres for public transport and AT HOP enquiries

Britomart customer service centre

Ground floor Britomart Transport Centre, 8-10 Queen St, Auckland CBD.

Hours:

  • Monday to Saturday: 7:30am - 8pm.
  • Sunday and public holidays: 8:30am - 5pm.

Albany customer service centre

Northern Busway, corner of Elliot Rose Ave and Cornerstone Drive, Albany.

Hours:

  • Monday to Friday: 6:30am - 7pm.
  • Alternate Saturdays: 8am - 4.30pm (from 14 January 2017).
  • Sunday: Closed.
  • Public holidays: 8am- 4.30pm.

AUT City Campus customer service centre

WA building, Hikuwai Plaza, Wellesley St East.

Hours:

  • Monday to Friday: 8:30am - 5pm.
  • Saturday, Sunday and public holidays: Closed.

Botany customer service centre

Town Centre Drive, corner of Te Irirangi Drive and Ti Rakau Drive (opposite bus stops).

Hours:

  • Monday to Friday: 7am - 6pm.
  • Monday 10 April 2017: Closed between 9am - 3.30pm
  • Saturday: 8am - 4:30pm.
  • Sunday: Closed.
  • Public holidays: 8am to 4.30pm.
  • Easter Monday 17 April 2017: 8am - 12pm

Constellation Park and Ride customer service centre

Northern Busway, 62 Parkway Drive, Mairangi Bay.

Hours:

  • Monday to Friday: 6:30am - 7pm.
  • Saturday, Sunday and Public holidays: Closed.

Manukau customer service centre

Ground Floor, MIT Building, Manukau Train Station, 57 Manukau Station Rd, Manukau.

Hours:

  • Monday to Friday: 7am - 6pm.
  • Saturday, Sunday and public holidays: Closed.

New Lynn interchange customer service centre

2 Clark St, New Lynn.

Hours:

  • Monday to Friday: 7am - 6pm.
  • Saturday: 8am - 4:30pm.
  • Sunday: Closed.
  • Public holidays: 8am - 4.30pm.

Newmarket train station customer service centre

48 Remuera Rd (opposite Nuffield St).

Hours:

  • Monday to Friday: 7am - 6pm.
  • Saturday: 8am - 4:30pm.
  • Sunday: Closed.
  • Public holidays: 8am - 4.30pm.

Papakura train station customer service centre

Platform 3, Railway Street West, Papakura.

Hours:

  • Monday to Friday: 7:30am - 6pm (Closed 2pm to 2.30pm daily).
  • Saturday, Sunday and Public holidays: Closed.

Smales Farm customer service centre

Northern Busway, Smales Farm, 150 Shakespeare Road, Takapuna.

Hours:

  • Monday to Friday: 7am - 6pm.
  • Alternate Saturdays: 8am - 4.30pm (from 21 January 2017).
  • Sunday and public holidays: Closed.

Service centres for parking, road and general enquiries

Parking permit collection

Britomart Transport Centre from 9am - 5pm Monday to Friday only from the AT customer service kiosk, located next to the florist.

Auckland CBD service centre

Bledisloe House, 24 Wellesley Street, Auckland CBD.

Hours:

  • Monday to Friday: 8am - 5pm.

West (AT Head Office) service centre

6 Henderson Valley Road, Henderson.

Hours:

  • Monday to Friday: 8am - 5pm.

South Auckland service centre

Ground floor, Kotuku House, 4 Osterley Way, Manukau.

Hours:

  • Monday, Tuesday, Thursday, Friday: 8.30am - 5pm.
  • Wednesday: 8.30 - 4pm.

North Shore service centre

1 The Strand, Takapuna.

Hours:

  • Monday to Friday: 8am - 5pm.