Auckland Transport

Customer service centres


Customer service centres for public transport and AT HOP enquiries

Britomart

Location:

Ground floor Britomart Transport Centre, 8-10 Queen St, Auckland CBD.

Hours
Monday - Friday 6.30am - 9pm
Saturday 8am - 8pm
Sunday and public holidays 8am - 6pm

Holiday Hours 
Monday 25 December 8am - 6pm
Tuesday 26 December 8am - 6pm
Wednesday 27 December 8am - 8pm
Thursday 28 December 8am - 8pm
Friday 29 December 8am - 8pm
Saturday 30 December 8am - 8pm
Sunday 31 December 8pm - 6pm
Monday 1 January 8am - 6pm
Tuesday 2 January 8am - 6pm
Wednesday 3 January  8am - 8pm
Thursday 4 January  8am - 8pm 
Friday 5 January  8am - 8pm
Saturday 6 January 8am - 8pm
Sunday 7 January  8am - 6pm 

Downtown Ferry Terminal

Location:

Pier 1, 99 Quay Street, Auckland CBD

Hours
Monday - Friday 6.30am - 7pm
Saturday 7am - 6pm
Sunday and public holidays 7am - 5pm

Holiday Hours
Monday 25 December 7am - 5pm 
Tuesday 26 December 7am - 5pm 
Wednesday 27 December 7am - 6pm
Thursday 28 December 7am - 6pm
Friday 29 December 7am - 6pm 
Saturday 30 December 7am - 6pm 
Sunday 31 December 7am - 5pm 
Monday 1 January 7am - 5pm
Tuesday 2 January 7am - 5pm 
Wednesday 3 January  7am - 6pm 
Thursday 4 January  7am - 6pm 
Friday 5 January  7am - 6pm 
Saturday 6 January 7am - 6pm 
Sunday 7 January  7am - 5pm 

Albany

Location:

Northern Busway, corner of Elliot Rose Ave and Cornerstone Drive, Albany.

Hours
Monday - Friday 6.30am - 7pm

Saturday

October: 7th and 21st

November: 4th and 18th

December: 2nd, 16th and 30th

8am - 4.30pm

Saturday

All others

Closed
Sunday and public holidays
Closed

Holiday Hours 
Monday 25 December Closed
Tuesday 26 December 8am - 4.30pm
Wednesday 27 December 8am - 4.30pm 
Thursday 28 December 8am - 4.30pm 
Friday 29 December 8am - 4.30pm 
Saturday 30 December 8am - 4.30pm 
Sunday 31 December Closed 
Monday 1 January Closed 
Tuesday 2 January 8am - 4.30pm 
Wednesday 3 January  8am - 4.30pm 
Thursday 4 January  8am - 4.30pm 
Friday 5 January  8am - 4.30pm 
Saturday 6 January 8am - 4.30pm 
Sunday 7 January  Closed 

AUT City Campus

Location:

WA building, Hikuwai Plaza, Wellesley St East.

Hours
Monday - Friday 8.30am - 5pm
Saturday, Sunday and public holidays Closed

Holiday Hours
Monday 25 December

Closed 







Tuesday 26 December
Wednesday 27 December
Thursday 28 December
Friday 29 December
Saturday 30 December
Sunday 31 December
Monday 1 January
Tuesday 2 January
Wednesday 3 January
Thursday 4 January
Friday 5 January 
Saturday 6 January
Sunday 7 January 

Botany

Location:

Town Centre Drive, corner of Te Irirangi Drive and Ti Rakau Drive (opposite bus stops).

Hours
Monday - Friday 7am - 6pm
Saturday 8.30am - 4.30pm
Sunday and public holidays Closed

Holiday Hours
Monday 25 December Closed 
Tuesday 26 December Closed 
Wednesday 27 December 8.30am - 4.30pm 
Thursday 28 December 8.30am - 4.30pm 
Friday 29 December 8.30am - 4.30pm 
Saturday 30 December 8.30am - 4.30pm 
Sunday 31 December Closed 
Monday 1 January Closed 
Tuesday 2 January Closed 
Wednesday 3 January  8.30am - 4.30pm 
Thursday 4 January  8.30am - 4.30pm 
Friday 5 January  8.30am - 4.30pm 
Saturday 6 January 8.30am - 4.30pm 
Sunday 7 January  Closed 

Constellation Park and Ride

Location:

Northern Busway, 62 Parkway Drive, Mairangi Bay.

Hours
Monday - Friday 6:30am - 7pm
Saturday, Sunday and public holidays Closed

Holiday Hours
Monday 25 December Closed 
Tuesday 26 December Closed
Wednesday 27 December 8am - 4.30pm 
Thursday 28 December 8am - 4.30pm 
Friday 29 December 8am - 4.30pm 
Saturday 30 December Closed 
Sunday 31 December Closed 
Monday 1 January Closed 
Tuesday 2 January Closed 
Wednesday 3 January  8am - 4.30pm 
Thursday 4 January  8am - 4.30pm 
Friday 5 January  8am - 4.30pm 
Saturday 6 January Closed 
Sunday 7 January  Closed 

Manukau

Location:

Ground Floor, MIT Building, Manukau Train Station, 57 Manukau Station Rd, Manukau.

Hours
Monday - Friday 6.30am - 7pm
Saturday 8am - 7pm
Sunday and public holidays 9am - 6pm

Holiday Hours
Monday 25 December 9am - 6pm 
Tuesday 26 December 9am - 6pm
Wednesday 27 December 8am - 7pm 
Thursday 28 December 8am - 7pm 
Friday 29 December 8am - 7pm 
Saturday 30 December 8am - 7pm 
Sunday 31 December 9am - 6pm 
Monday 1 January 9am - 6pm 
Tuesday 2 January 9am - 6pm 
Wednesday 3 January  8am - 7pm 
Thursday 4 January  8am - 7pm 
Friday 5 January  8am - 7pm 
Saturday 6 January 8am - 7pm 
Sunday 7 January  9am - 6pm 

New Lynn Interchange

Location:

2 Clark St, New Lynn.

Please Note. The New Lynn Customer service centre will be closed from Monday 25 December to Sunday 7 January. 

Hours
Monday - Friday 6am - 8pm
Saturday 7am - 8pm
Sunday and public holidays 8am - 7pm

Newmarket Train Station

Location:

48 Remuera Rd (opposite Nuffield St).

Hours
Monday - Friday 7am - 7pm
Saturday 8am - 8pm
Sunday and public holidays 8am - 6pm

Holiday Hours
Monday 25 December 8am - 6pm 
Tuesday 26 December 8am - 6pm
Wednesday 27 December 7am - 7pm 
Thursday 28 December 7am - 7pm
Friday 29 December 7am - 7pm 
Saturday 30 December 8am - 8pm
Sunday 31 December 8am - 6pm
Monday 1 January 8am - 6pm
Tuesday 2 January 8am - 6pm 
Wednesday 3 January  7am - 7pm 
Thursday 4 January  7am - 7pm 
Friday 5 January  7am - 7pm 
Saturday 6 January 8am - 8pm 
Sunday 7 January  8am - 6pm 

Panmure Train Station

Location:

Panmure Station, Ellerslie-Panmure Highway.

Hours
Monday - Friday 6.30am - 6.30pm
Saturday 8am - 4pm
Sunday and public holidays
Closed

Holiday Hours
Monday 25 December Closed 
Tuesday 26 December Closed 
Wednesday 27 December 8am - 4pm 
Thursday 28 December 8am - 4pm 
Friday 29 December 8am - 4pm 
Saturday 30 December Closed 
Sunday 31 December Closed
Monday 1 January Closed
Tuesday 2 January Closed
Wednesday 3 January  8am - 4pm 
Thursday 4 January  8am - 4pm 
Friday 5 January  8am - 4pm 
Saturday 6 January Closed 
Sunday 7 January  Closed 

Papakura Train Station

Location:

Platform 3, Railway Street West, Papakura.

Hours
Monday - Friday 6am - 6.30pm
Saturday 8am - 4pm
Sunday and public holidays Closed

Holiday Hours
Monday 25 December Closed
Tuesday 26 December 8am - 4pm 
Wednesday 27 December 8am - 4pm 
Thursday 28 December 8am - 4pm 
Friday 29 December 8am - 4pm 
Saturday 30 December 8am - 4pm 
Sunday 31 December Closed 
Monday 1 January Closed 
Tuesday 2 January Closed 
Wednesday 3 January  8am - 4pm 
Thursday 4 January  8am - 4pm 
Friday 5 January  8am - 4pm 
Saturday 6 January 8am - 4pm 
Sunday 7 January  Closed 

Smales Farm

Location:

Northern Busway, Smales Farm, 150 Shakespeare Road, Takapuna.

Please note. The Smales Farm customer service centre will be closed from Monday 25 December to Sunday 7 January.

Hours
Monday - Friday 7am - 6pm

Saturday

September: 2nd, 16th and 30th

October: 14th and 28th

November: 11th and 25th

December: 9th and 23rd

8am - 4.30pm

Saturday

All others

Closed
Sunday and public holidays Closed

Service centres for parking, road and general enquiries

Parking coupon collection

Location:

 AT kiosk, Level 1B of the Downtown car park, 31 Customs Street West (corner of Lower Hobson Street and Customs Street West), Auckland

Hours
Monday - Friday 8.30am - 4.30pm
Saturday, Sunday and public holidays Closed

Auckland CBD

Location:

Bledisloe House, 24 Wellesley Street, Auckland CBD.

Hours
Monday - Friday 8am - 5pm
Saturday, Sunday and public holidays Closed

West Auckland

Location:

6 Henderson Valley Road, Henderson.

Hours
Monday - Friday 8am - 5pm
Saturday, Sunday and public holidays Closed

South Auckland

Location:

Ground floor, Kotuku House, 4 Osterley Way, Manukau.

Hours
Monday, Tuesday, Thursday and Friday 8:30am - 5pm
Wednesday 8:30am - 4pm
Saturday, Sunday and public holidays Closed

North Shore

Location:

1 The Strand, Takapuna.

Hours
Monday - Friday 8am - 5pm
Saturday, Sunday and public holidays Closed