Skip to Main Content
Auckland Transport

Customer service centres Customer service centres


Customer service centres for public transport and AT HOP enquiries

Britomart

Location:

Ground floor Britomart Transport Centre, 8 -10 Queen St, Auckland CBD.

Hours
Monday - Friday 6:30am to 9pm
Saturday 8am to 8pm
Sunday and public holidays 8am to 6pm

Downtown Ferry Terminal

Location:

Pier 1, 99 Quay Street, Auckland CBD

Hours
Monday - Friday 6:30am to 7pm
Saturday 7am to 6pm
Sunday and public holidays 7am to 5pm

Albany

Location:

Northern Busway, corner of Elliot Rose Ave and Cornerstone Drive, Albany.

Hours
Monday - Friday 6:30am to 7pm

Open alternate Saturdays in 2019:

  • 14 September and 28 September
  • 5, 12 and 26 October
  • 9 November and 23 November
  • 7 December, 21 December and 28 December
8am to 4:30pm

All other Saturdays:

Closed

Sunday

Closed
Public holidays (Except Christmas day and New Years day)
Closed

AUT City Campus

Location:

WA building, Hikuwai Plaza, Wellesley St East.

Hours
Monday - Friday 8:30am to 5pm
Saturday, Sunday and public holidays Closed
AUT semester breaks Closed

Botany

Location:

Town Centre Drive, corner of Te Irirangi Drive and Ti Rakau Drive (opposite bus stops).

Hours
Monday - Friday 7am to 6pm
Saturday 8am to 4:30pm
Sunday and public holidays Closed

Constellation Park and Ride

Location:

Northern Busway, 62 Parkway Drive, Mairangi Bay.

Hours
Monday - Friday 6:30am to 7pm
Saturday, Sunday and public holidays Closed

Manukau Bus Station

Location:

16 Putney Way, corner of Davies Ave and Putney Way, Manukau.

Hours
Monday - Friday 6:30am to 7pm
Saturday 8am to 7pm
Sunday and public holidays 9am to 6pm

Manukau Train Station

Location:

57R Manukau Station Road, Manukau.

Hours
Monday - Friday 6:30am to 2:30pm
Saturday Closed
Sunday and public holidays Closed

New Lynn Interchange

Location:

2 Clark St, New Lynn.

Hours
Monday - Friday 6am to 8pm
Saturday 7am to 8pm
Sunday and public holidays* 8am to 7pm

*Only the AT customer service centre located next to the elevators is open Sunday and public holidays.

Newmarket Train Station

Location:

48 Remuera Rd (opposite Nuffield St).

Hours
Monday - Friday 7am to 7pm
Saturday 8am to 8pm
Sunday and public holidays 8am to 6pm

Panmure Train Station

Location:

Panmure Station, Ellerslie-Panmure Highway.

Hours
Monday - Friday 6:30am to 6:30pm
Saturday 8am to 4pm
Sunday and public holidays
Closed

Papakura Train Station

Location:

Platform 3, Railway Street West, Papakura.

Hours
Monday - Friday 6am to 6:30pm
Saturday 8am to 4pm
Sunday and public holidays Closed

Smales Farm

Location:

Northern Busway, Smales Farm, 150 Shakespeare Road, Takapuna.

Hours
Monday - Friday 7am to 6pm

Open alternate Saturdays in 2019:

  • 7 September and 21 September
  • 19 October
  • 2 November, 16 November and 30 November
  • 14 December
8am to 4:30pm

All other Saturdays:

Closed
Sunday and public holidays Closed

Service centres for parking, road and general enquiries

Auckland CBD

Location:

Bledisloe House, 24 Wellesley Street, Auckland CBD.

Hours
Monday - Friday 8am to 5pm
Saturday, Sunday and public holidays Closed

West Auckland

Location:

6 Henderson Valley Road, Henderson.

Hours
Monday - Friday 8am to 5pm
Saturday, Sunday and public holidays Closed

South Auckland

Location:

Ground floor, Kotuku House, 4 Osterley Way, Manukau.

Hours
Monday, Tuesday, Thursday and Friday 8:30am to 5pm
Wednesday 8:30am to 4pm
Saturday, Sunday and public holidays Closed

North Shore

Location:

1 The Strand, Takapuna.

Hours
Monday - Friday 8am to 5pm
Saturday, Sunday and public holidays Closed