Customer service centres
- Customer service centres for public transport and AT HOP enquiries
- Service centres for parking, road and general enquiries
Customer service centres for public transport and AT HOP enquiries
From Monday 31 July 2017, all train ticket offices will become AT Metro Customer service centres. You will receive all the service, assistance and advice you need about the AT Metro public transport network from any customer service centre. All ticket offices currently accepting cash will continue to do so.
The opening hours of Britomart, Albany, Botany, New Lynn, Newmarket and Papakura will also be changing on Monday 31 July 2017. Please check the new opening hours below.
Britomart
Location:
Ground floor Britomart Transport Centre, 8-10 Queen St, Auckland CBD.
| Hours | |
|---|---|
| Monday - Saturday | 7.30am - 8pm |
| Sunday and public holidays | 8.30am - 5pm |
New opening hours as of Monday 31 July 2017:
| New hours as of Monday 31 July 2017 |
|
|---|---|
| Monday - Friday | 6.30am - 9pm |
| Saturday | 8am - 8pm |
| Sunday and public holidays | 8am - 6pm |
Albany
Location:
Northern Busway, corner of Elliot Rose Ave and Cornerstone Drive, Albany.
| Hours | |
|---|---|
| Monday - Friday | 6.30am - 7pm |
|
Saturday July: 15th and 29th August: 12th and 26th September: 9th and 23rd October: 7th and 21st November: 4th and 18th December: 2nd, 16th and 30th |
8am - 4.30pm |
|
Saturday All others |
Closed |
| Sunday | Closed |
| Public holidays | 8am- 4.30pm |
New opening hours as of Monday 31 July 2017:
| New hours as of Monday 31 July 2017 |
|
|---|---|
| Monday - Friday | 6.30am - 7pm |
|
Saturday July: 15th and 29th August: 12th and 26th September: 9th and 23rd October: 7th and 21st November: 4th and 18th December: 2nd, 16th and 30th |
8am - 4.30pm |
|
Saturday All others |
Closed |
| Sunday and public holidays |
Closed |
AUT City Campus
Location:
WA building, Hikuwai Plaza, Wellesley St East.
| Hours | |
|---|---|
| Monday - Friday | 8.30am - 5pm |
| Saturday, Sunday and public holidays | Closed |
Botany
Location:
Town Centre Drive, corner of Te Irirangi Drive and Ti Rakau Drive (opposite bus stops).
| Hours | |
|---|---|
| Monday - Friday | 7am - 6pm |
| Saturday | 8am - 4.30pm |
| Sunday | Closed |
| Public holidays | |
New opening hours as of Monday 31 July 2017:
| New hours as of Monday 31 July 2017 |
|
|---|---|
| Monday - Friday | 7am - 6pm |
| Saturday | 8.30am - 4.30pm |
| Sunday and public holidays | Closed |
Constellation Park and Ride
Location:
Northern Busway, 62 Parkway Drive, Mairangi Bay.
| Hours | |
|---|---|
| Monday - Friday | 6:30am - 7pm |
| Saturday, Sunday and public holidays | Closed |
Manukau
Location:
Ground Floor, MIT Building, Manukau Train Station, 57 Manukau Station Rd, Manukau.
| Hours |
|
|---|---|
| Monday - Friday | 6.30am - 7pm |
| Saturday | 8am - 7pm |
| Sunday and public holidays | 9am - 6pm |
New Lynn Interchange
Location:
2 Clark St, New Lynn.
| Hours | |
|---|---|
| Monday - Friday | 7am - 6pm |
| Saturday | 8am - 4:30pm |
| Sunday | Closed |
| Public holidays | |
New opening hours as of Monday 31 July 2017:
| New hours as of Monday 31 July 2017 |
|
|---|---|
| Monday - Friday | 6am - 8pm |
| Saturday | 7am - 8pm |
| Sunday and public holidays | 8am - 7pm |
Newmarket Train Station
Location:
48 Remuera Rd (opposite Nuffield St).
| Hours | |
|---|---|
| Monday - Friday | 7am - 6pm |
| Saturday | 8am - 4.30pm |
| Sunday | Closed |
| Public holidays | |
New opening hours as of Monday 31 July 2017:
Please note: The Newmarket Customer service centre will be opening at 8am on Monday 31 July, while we complete important upgrade work. We apologise for any inconvenience.
| New hours as of Monday 31 July 2017 |
|
|---|---|
| Monday 31 July | 8am - 7pm |
| Monday - Friday | 7am - 7pm |
| Saturday | 8am - 8pm |
| Sunday and public holidays | 8am - 6pm |
Panmure - Ticket office converting to an AT Customer service centre from 31 July 2017
Location:
Panmure Station, Ellerslie-Panmure Highway.
| Hours from Monday 31 July 2017 |
|
|---|---|
| Monday - Friday | 6.30am - 6.30pm |
| Saturday | 8am - 4pm |
| Sunday and public holidays |
Closed |
Papakura Train Station
Location:
Platform 3, Railway Street West, Papakura.
| Hours | |
|---|---|
| Monday - Friday | 7:30am - 2pm and 3pm - 6pm (closed 2pm - 3pm) |
| Saturday, Sunday and public holidays | Closed |
New opening hours as of Monday 31 July 2017:
| New hours as of Monday 31 July 2017 |
|
|---|---|
| Monday - Friday | 6am - 6.30pm |
| Saturday | 8am - 4pm |
| Sunday and public holidays | Closed |
Smales Farm
Location:
Northern Busway, Smales Farm, 150 Shakespeare Road, Takapuna.
| Hours | |
|---|---|
| Monday - Friday | 7am - 6pm |
|
Saturday July: 22nd August: 5th and 19th September: 2nd, 16th and 30th October: 14th and 28th November: 11th and 25th December: 9th and 23rd |
8am - 4.30pm |
|
Saturday All others |
Closed |
| Sunday and public holidays | Closed |
Service centres for parking, road and general enquiries
Parking Permit Collection
Location:
Britomart Transport Centre, 8-10 Queen St, Auckland CBD
(from the AT customer service kiosk, located next to the florist).
| Hours | |
|---|---|
| Monday - Friday | 9am - 5pm |
| Saturday, Sunday and public holidays | Closed |
Auckland CBD
Location:
Bledisloe House, 24 Wellesley Street, Auckland CBD.
| Hours | |
|---|---|
| Monday - Friday | 8am - 5pm |
| Saturday, Sunday and public holidays | Closed |
West Auckland (AT Head Office)
Location:
6 Henderson Valley Road, Henderson.
| Hours | |
|---|---|
| Monday - Friday | 8am - 5pm |
| Saturday, Sunday and public holidays | Closed |
South Auckland
Location:
Ground floor, Kotuku House, 4 Osterley Way, Manukau.
| Hours | |
|---|---|
| Monday, Tuesday, Thursday and Friday | 8:30am - 5pm |
| Wednesday | 8:30am - 4pm |
| Saturday, Sunday and public holidays | Closed |
North Shore
Location:
1 The Strand, Takapuna.
| Hours | |
|---|---|
| Monday - Friday | 8am - 5pm |
| Saturday, Sunday and public holidays | Closed |