Customer service centres Customer service centres
- Customer service centres for public transport and AT HOP enquiries
- Service centres for parking, road and general enquiries
Customer service centres for public transport and AT HOP enquiries
Britomart
Location:
Ground floor Britomart Transport Centre, 8 -10 Queen St, Auckland CBD.
| Hours |
|
|---|---|
| Monday - Friday | 6:30am to 8pm |
| Saturday | 8am to 7pm |
| Sunday and public holidays | 8am to 6pm |
| Christmas/New Year Hours |
|
|---|---|
| Thursday 24 December 2020 |
8am to 6pm |
| Friday 25 and Saturday 26 December 2020 |
8:30am to 5pm |
| Sunday 27 to Thursday 31 December 2020 |
8am to 6pm |
| Friday 1 and Saturday 2 January 2021 |
8:30am to 5pm |
| Sunday 3 to Sunday 10 January 2021 |
8am to 6pm |
Downtown Ferry Terminal
Location:
Pier 1, 99 Quay Street, Auckland CBD
| Hours |
|
|---|---|
| Monday - Friday | 6:30am to 7pm |
| Saturday | 8am to 6pm |
| Sunday and public holidays | 9am to 5:30pm |
| Christmas/New Year Hours |
|
|---|---|
| Thursday 24 December 2020 |
8:30am to 5pm |
| Friday 25 December 2020 |
Closed |
| Saturday 26 December 2020 to Sunday 10 January 2021 | 8:30am to 5pm |
Albany
Location:
Northern Busway, corner of Elliot Rose Ave and Cornerstone Drive, Albany.
| Hours |
|
|---|---|
| Monday - Friday | 6:30am to 7pm |
| Saturday | 8am to 4:30pm |
| Sunday and public holidays | Closed |
| Christmas/New Year Hours |
|
|---|---|
| Thursday 24 December 2020 |
8:30am to 5pm |
| Friday 25 to Monday 28 December 2020 |
Closed |
| Tuesday 29 to Thursday 31 December 2020 |
8:30am to 5pm |
| Friday 1 to Monday 4 January 2021 |
Closed |
| Tuesday 5 to Friday 8 January 2021 |
8:30am to 5pm |
| Saturday 9 and Sunday 10 January 2021 |
Closed |
AUT City Campus - closed until further notice
Location:
WA building, Hikuwai Plaza, Wellesley Street East.
Closed from 20 March 2020 until further notice.
Botany - closed until further notice
Location:
Town Centre Drive, corner of Te Irirangi Drive and Ti Rakau Drive (opposite bus stops).
Closed from 20 March 2020 until further notice.
Constellation Park and Ride
Location:
Northern Busway, 62 Parkway Drive, Mairangi Bay.
| Hours |
|
|---|---|
| Monday - Friday | 6:30am to 7pm |
| Saturday, Sunday and public holidays (see below for closures during Christmas/New Year) |
Closed |
Christmas/New Year hours
Please note: The Constellation customer service centre will be closed from Thursday 24 December 2020 to Sunday 10 January 2021.
Manukau Bus Station
Location:
16 Putney Way, corner of Davies Ave and Putney Way, Manukau.
| Hours |
|
|---|---|
| Monday - Friday | 6:30am to 7pm |
| Saturday | 8am to 6pm |
| Sunday and Public holidays | Closed |
| Christmas/New Year Hours |
|
|---|---|
| Thursday 24 to Saturday 26 December 2020 |
8:30am to 5pm |
| Sunday 27 December 2020 |
Closed |
| Monday 28 December 2020 to Saturday 2 January 2021 |
8:30am to 5pm |
| Sunday 3 January 2021 |
Closed |
| Monday 4 to Saturday 9 January 2021 |
8:30am to 5pm |
| Sunday 10 January 2021 |
Closed |
Manukau Train Station - closed until further notice
Location:
57R Manukau Station Road, Manukau.
Closed from 26 March 2020 until further notice.
New Lynn Interchange
Location:
2 Clark St, New Lynn.
| Hours | |
|---|---|
| Monday - Friday | 6:30am to 7pm |
| Saturday | 8am to 6pm |
| Sunday and Public holidays | 9am to 5:30pm |
| Christmas/New Year Hours |
|
|---|---|
| Thursday 24 to Saturday 26 December 2020 |
8:30am to 5pm |
| Sunday 27 December 2020 |
Closed |
| Monday 28 December 2020 to Saturday 2 January 2021 |
8:30am to 5pm |
| Sunday 3 January 2021 |
Closed |
| Monday 4 to Saturday 9 January 2021 |
8:30am to 5pm |
| Sunday 10 January 2021 |
Closed |
Newmarket Train Station
Location:
48 Remuera Rd (opposite Nuffield St).
| Hours |
|
|---|---|
| Monday - Friday | 6:30am to 7pm |
| Saturdays and Sundays | 8am to 6pm |
| Public holidays | 9am to 5:30pm |
| Christmas/New Year Hours |
|
|---|---|
| Thursday 24 December 2020 to Sunday 10 January 2021 |
8:30am to 5pm |
Panmure Train Station
Location:
Panmure Station, Ellerslie-Panmure Highway.
| Hours |
|
|---|---|
| Monday - Friday | 6:30am to 7pm |
| Saturday, Sunday and public holidays | Closed |
| Christmas/New Year Hours |
|
|---|---|
| Thursday 24 December 2020 |
8:30am to 5pm |
| Friday 25 to Monday 28 December 2020 |
Closed |
| Tuesday 29 to Thursday 31 December 2020 |
8:30am to 5pm |
| Friday 1 to Monday 4 January 2021 |
Closed |
| Tuesday 5 to Friday 8 January 2021 |
8:30am to 5pm |
| Saturday 9 and Sunday 10 January 2021 |
Closed |
Papakura Train Station
Location:
Platform 3, Railway Street West, Papakura.
| Hours |
|
|---|---|
| Monday - Friday | 6:30am to 7pm |
| Saturday, Sunday and public holidays | Closed |
| Christmas/New Year Hours |
|
|---|---|
| Thursday 24 December 2020 |
8:30am to 5pm |
| Friday 25 to Monday 28 December 2020 |
Closed |
| Tuesday 29 to Thursday 31 December 2020 |
8:30am to 5pm |
| Friday 1 to Monday 4 January 2021 |
Closed |
| Tuesday 5 to Friday 8 January 2021 |
8:30am to 5pm |
| Saturday 9 and Sunday 10 January 2021 |
Closed |
Smales Farm
Location:
Northern Busway, Smales Farm, 150 Shakespeare Road, Takapuna.
| Hours | |
|---|---|
| Monday - Friday | 6:30am to 7pm |
| Saturday, Sunday and public holidays | Closed |
| Christmas/New Year Hours |
|
|---|---|
| Monday 21 to Wednesday 23 December 2020 |
8am to 4:30pm |
| Thursday 24 December 2020 to Sunday 10 January 2021 |
Closed |
Service centres for parking, road and general enquiries
Auckland CBD
Location:
Bledisloe House, 24 Wellesley Street, Auckland CBD.
| Hours | |
|---|---|
| Monday - Friday | 8:30am to 4:30pm |
| Saturday, Sunday and public holidays | Closed |
West Auckland
Location:
6 Henderson Valley Road, Henderson.
| Hours | |
|---|---|
| Monday - Friday | 8:30am to 4:30pm |
| Saturday, Sunday and public holidays | Closed |
South Auckland
Location:
Ground floor, Kotuku House, 4 Osterley Way, Manukau.
| Hours | |
|---|---|
| Monday to Friday | 8:30am to 4:30pm |
| Saturday, Sunday and public holidays | Closed |
North Shore
Location:
9 The Strand, Takapuna.
| Hours | |
|---|---|
| Monday - Friday | 9am to 5:30pm |
| Saturday, Sunday and public holidays | Closed |