In the past couple of weeks we have become aware of isolated issues where some customer’s online card top-ups have not worked.

Some customers have received an error message when trying to top-up but then the transaction appears to have gone through.  Please note that the money from these transactions has not been received by Auckland Transport and will not be charged to your credit card.  It may be that the amount is “on hold” with your bank which the bank will then release back to you.  This can take between 7 – 10 days depending on who you bank with.

If you have an issue or a query you can contact us, on ph 09 366 4467, Mon-Fri 6am - 9pm, Sat 7am - 8pm, Sun and public holidays 8am - 6.30pm and we will assist in resolving this. Please be aware our call waiting times might be a bit longer than usual.

We are working hard with our technology suppliers to fix the problem and are aiming to have it rectified as quickly as possible. We apologise for any inconvenience this may have caused you.

Auckland Transport

Safe school travel plans

Safe School Travel Plans aim to promote active transport for school travel and improve road safety around schools.

Travelwise Kids

A Safe School Travel Plan is an action plan for road safety and active transport that is delivered in partnership with the school community, Auckland Transport, Auckland Council, NZ Police, NZTA and other organisations.

Typical components of a Safe School Travel Plan

  • Road safety education.
  • Promotional activities that encourage carpooling, walking, cycling and public transport.
  • Cyclist education.
  • Traffic calming.
  • Safer routes for pedestrians.
  • Walking School Buses (WSB).
  • Parking restrictions.

For further information please contact the Travelwise team


How Safe School Travel Plans make a difference

School travel causes major traffic jams in Auckland. Every morning close to 260,000 children travel to Auckland schools; over half these trips are made by car.

There have been 48% fewer crashes involving pedestrians around Travelwise schools, and more than $132m has been spent on safety infrastructure such as pedestrian and cycling improvements.


Find out more

Contact Auckland Transport