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Auckland Transport

Senior road users Senior road users

Road safety information for seniors 65 years or over, or if you are caring for seniors.

Safety information for seniors driving, walking and cycling. Tips for using public transport including the AT HOP card to pay for travel, the SuperGold concession and the Total Mobility scheme.

five senior citizens walking across the road

You can also download our Transport safety information for senior citizens booklet (PDF 1.2MB).

Road safety in Tāmaki Makaurau/Auckland

Tāmaki Makaurau/Auckland is now a Vision Zero region, which means Auckland Transport is committed to a goal of no deaths or serious injuries on Tāmaki Makaurau roads by 2050.

This means as people, we all make mistakes, but a mistake should not cost a life or cause serious injury on our roads. Mobility is an important aspect to support social connections and independence for those 65 years and older. Over the past 5 years (2015-2019) the number of fatal & serious crashes involving people aged 65+ is trending upwards.

Senior Road Users are more likely to be injured or die following a crash than younger people. In Auckland between 2015 to 2019, Senior Road User crashes resulted in 58 deaths and 398 serious injury crashes.

Road safety when walking

Driveways and footpaths

Pedestrians are vulnerable road users, drivers should take extra care when driving near pedestrians. Both motorists and pedestrians have a shared responsibility for keeping pedestrians safe. Pedestrians have the right of way over vehicles entering or exiting a driveway across a footpath, but you should stop and check hidden driveways, where drivers backing out may not be able to see you.

Traffic light signal crossings

A signalised crossing is where there is a pedestrian light (red/green man) at a set of traffic lights. Walk when the green man is lit. Double check for left and right turning traffic. Do not step onto the road when the red man is lit.

Pedestrian zebra crossings

Pedestrians have the right of way at a pedestrian zebra crossing but drivers also need time to stop. It is important to make sure the vehicles have stopped before stepping out. Make eye contact with drivers to be sure they have seen you.

Staggered zebra pedestrian crossings

Drivers must stop and give way to pedestrians on their half of the road. Drivers might not be able to see you if you are on their side of the road.
Check for traffic from your right, until you reach the island in the middle of the road and then check for traffic from your left before you proceed to cross the rest of the road.

Pedestrian refuge islands

A pedestrian refuge island is a raised island with a cut-through. These are designed to allow pedestrians to cross busy roads in two stages and gives pedestrians a safer place to wait before making the second stage of the crossing.
Pedestrians do not have the right of way at a pedestrian refuge island. These are not zebra crossings and pedestrians should be cautious.

Courtesy crossings

Courtesy crossings are usually made of bricks or paving and are often raised above the level of the road. Although not official pedestrian crossings, they do provide a place for pedestrians to cross. Drivers should be courteous to pedestrians using a courtesy crossing and pedestrians should look for vehicles.

Raised platforms

A raised platform is where the road surface changes, for example, to paved areas. It is an indication for drivers to reduce their speed and to be aware of pedestrians.
Pedestrians do not have the right of way on a raised platform. They are not zebra crossings and pedestrians should only cross when it is safe to do so.

Crossings at roundabouts

Crossing at a roundabout is not advisable. If a crossing facility is provided - use it with care as motorists are watching for vehicles. Never assume a driver has seen you. Keep on looking for traffic when crossing the road.


Practical hints for cycling on the road:

  • Use cycle lanes and cycle paths if they are available.
  • Keep to the left side of the road when practicable.
  • Communicate with drivers if possible. Make eye contact and signal your intentions clearly.
  • Look for people inside parked cars - a door may be opened, or the car may drive off.
  • Look for indicator lights on vehicles and check if the car’s speed reduces or it changes direction.
  • At intersections, look at the angle of other vehicles’ front wheels - this may give you an indication what direction they might go in.
  • Check ahead that the road is clear, before checking behind you.
  • When passing a queue of cars, your visibility will be reduced and turning cars may not notice you. Slow down and be alert - drivers might take gaps without seeing you.
  • Try to be as visible as possible. Use lights when it’s dark and consider wearing bright or reflective clothing.
  • Be alert and ride safely.

Riding on shared paths and cycleways

Cycling is great fun, excellent for fitness and a fantastic way to get around Auckland. You may be able to reach your destination using quiet streets, shared paths and cycleways.
All users of shared paths are required by law to use them fairly and safely.

If you are riding on a shared path you should:

  • Keep left on shared paths.
  • Let pedestrians know you are there by politely calling out or ringing a bell when you are approaching from behind them.
  • Pass on the right when possible – unless the pedestrians are on the right in which case pass them in the safest way.
  • Ride defensively and cycle at a speed that does not put others at risk. E-bikes should be set to their lowest power setting.
  • Look out for traffic going in and out of driveways – vehicles from driveways do need to give way to those on the shared path, but often drivers may not expect fast traffic on a shared path. Look twice.
  • Be careful at intersections and give way to motor vehicles if you need to.

Mobility Scooters

Mobility scooters and power chairs provide independence but offer little protection to their riders. You need to take steps to ensure your safety when using them.
You don’t need a driver licence to operate a mobility device and they’re not required to have a warrant of fitness or registration.
Mobility vehicles are light and offer you no protection. This makes you vulnerable if you go onto the road. Where possible we recommend you stay off the road and use the footpaths.

Safety rules for riders of mobility devices and wheeled recreational vehicles:

  • When riding on any path, be careful and considerate of others.
  • When using footpaths, you have the same obligations as pedestrians.
  • Adapt your speed (slow down) for pedestrians using the path.
  • A mobility device or wheeled recreational vehicle should be used on the footpath where it is possible to do so. If you have to ride on the road you should keep left as far as practicable.

Bus, train and ferry services

Public transport in Auckland consists of three modes: bus, train and ferry. Services are coordinated by Auckland Transport (AT).

Accessible travel

Auckland Transport is continually striving to improve services for people with access challenges and those with limited mobility.
Through guidance from the Public Transport Accessibility Group (PTAG) we hope to make using public transport in Auckland a positive experience. Learn more about accessible travel.

AT HOP card

A reusable pre-pay smart card for travel on trains, ferries and buses around Auckland.
It saves money on fares - at least 25% discount off single trip cash bus, train and ferry fares (excludes SkyBus bus services and Waiheke ferry services).
Gold AT HOP cards cost $10 and must be loaded with at least $1 HOP Money at the time of purchase. The $10 card purchase price is non-refundable.

Buy a gold AT HOP gold card now.

Register your AT HOP card to enjoy benefits like being able to check your balance and top up online on our website.

Apply for a SuperGold concession on your AT HOP card.

Total Mobility Scheme

The Total Mobility scheme supports people who cannot use public transport to travel, all or some of the time.
In Auckland, those who are eligible get a subsidised rate (a 50% discount, up to a maximum subsidy of $40 per trip) on contracted taxis for door to door transport, and an accessible concession loaded on a Total Mobility AT HOP card used to pay for discounted travel on public transport.

Learn more about the Total Mobility scheme.

Who is eligible for the Total Mobility scheme

If you’re an Auckland resident/ratepayer with an impairment that prevents you from undertaking one or more of these aspects of a journey:

  • Getting to a public transport stop.
  • Getting onto the bus, train or ferry.
  • Riding safely and securely.
  • Getting off the bus, train or ferry.
  • Getting to your final destination.


Renewing your licence from age 75 years

Drivers must renew their driver licence at age 75, 80 and every two years after that.
Ask a friend or a relative to help you with the process if needed. To get or renew your driver licence (or a licence endorsement) you need to apply in person at an NZ Transport Agency driver licensing agent:

You can renew your licence before it expires so long as it’s less than six months before the expiry date.

Medical Certificate

When renewing your licence from 75, your health and vision must be regularly checked, both for your own safety and the safety of other road users.
You will need to visit your health practitioner to get a Medical Certificate for driver licence.
During your appointment your health practitioner will discuss your present state of health with you and test your eyesight. You may have to sit a 30-minute On-road Safety Test if recommended by your doctor.

On-road Safety Test

You must drive safely and legally throughout the assessment. The test will take approximately 30 minutes and the testing officer will score you using a simple ‘yes’ and ‘no’ method.
You need to get a total score of 80 percent or more to pass the safety test. These can be booked with either the AA or VTNZ.
If you have questions about driver licensing rules or restrictions, please contact the NZTA Driver Licensing helpline: 0800 822 422.

Mobility Parking Permit

A Mobility Parking Permit allows you to park near your destination in accessible reserved parking spaces, or park longer than the stated time in certain car parks and metered spaces.
Having a medical condition or disability does not automatically entitle you to a mobility parking permit. You are eligible if you meet the following criteria:

  • You are unable to walk and always require the use of a wheelchair.
  • Your ability to walk distances is severely restricted by a medical condition or disability. If for example, you require the use of mobility aids, experience severe pain, or breathlessness.
  • You have a medical condition or disability that requires you to have physical contact or close supervision to safely get around and cannot be left unattended. For example, if you experience disorientation, confusion, or severe anxiety.
  • Your doctor needs to confirm your eligibility, unless you are renewing a long-term permit.

There are two types of permit

Long-term permit
You can apply for a long-term permit if you have a permanent medical condition that affects your mobility. A long-term permit is valid for five years.
Short-term permit
You can apply for a short-term permit if you have a temporary medical condition that affects your mobility. These are issued for a minimum of three months and a maximum of 12 months.
A three-month, six-month or nine-month permit may be extended to a maximum of 12 months from the date of issue. This requires confirmation from your doctor that your mobility is still affected.
To learn more or to apply for a mobility parking permit, visit the CCS disability action website.

Staying safe workshops

Age Concern delivers classroom based Staying Safe refresher workshops for senior road users that aim to maintain and improve safe driving practices.
During the workshop you will re-familiarise yourself with traffic rules as well as increase knowledge about other transport options available to keep you mobile for as long as possible.
Please contact your local Auckland Age Concern office to register for a workshop:

For more information

Contact Auckland Transport

Visit your nearest Auckland Library where the library staff can help you register your AT HOP card and apply online, or help you to fill out the application to post.

If you are experiencing family violence, don't worry, the information within this pop-up won't appear in your browser's history.

Privacy policy

We’ve made asking for help safer than ever.

Join us in standing up against domestic violence and making more places of refuge across the internet.

If you, your business or your agency want to have The Shielded Site tab on your site we’ve made adding it very easy.

Click here to find out more. (WARNING: this will take you away from our shielded portal.)


If you are living in fear in your relationship or in your family, there are so many ways we can help you right now. You won’t be turned away even if you don’t have children, a NZ visa, or money. If you still have more questions have a read below and contact us when you’re ready.

I’m ready to talk now.

You can call our 24-hour support and crisis line on 0800 REFUGE (733843). Or, if you prefer, you can click here and contact us discretely through our contact form and we will email you back as soon as possible.

What will I do for money?

There are a number of benefits and allowances you may be eligible for if you are a victim of domestic violence in New Zealand. We can help you better understand your options once you make contact.

I haven’t been beaten up, can Women’s Refuge still help me?

We support women who have experienced any form of domestic violence: verbal, psychological/emotional, sexual, and financial as well as physical. In fact, psychological/emotional abuse is the most common form of domestic violence.

How much does it cost to stay?

Women's Refuge support and advocacy services are free. In the safe house, rent is usually charged once your financial situation is sorted out. Safety is our main concern. You won't be turned away if you don't have any money.

How long can I stay in a safe house?

Some women only stay a night or two, while others stay for weeks. You can talk with the advocates at your local refuge about how long you think you need to stay to ensure your safety.

I don’t live with my partner, but he is abusing me. Can you still help me?

Yes, you don’t have to be living with your partner to experience domestic violence and you can still call us.

What happens if I haven't got any clothes or food?

Women's Refuge has clothing that you can have. We’ve also got toys and books, formula and nappies. You are welcome to use our emergency food until you get your financial situation sorted out.

Will other people be there?

Safe houses usually have other women, including women with their children, staying there. Refuge advocates are around during the day.

How will I get my kids to school?

The advocates at your local refuge will help you work out transport for your children, or help with changing schools.

Can Women's Refuge help me if I stay in my own house?

Yes, we can provide all the same support and advocacy for you no matter where you choose to live. You may be eligible to access support through the Whanau Protect service.

I'm living in a rural area. Can you still help me?

Yes. Find your local refuge and they will be able to arrange support, advocacy and transport for you.

Can Women's Refuge help around issues with children?

Yes. We can provide support and advocacy around matters to do with custody, access and care.


The safest way to browse the internet if you suspect your browsing history is being monitored, is to use your browser’s private or incognito mode.

If you suspect your device has been compromised by spyware, then you should use consider using another device as some spyware may still be able to monitor icognito sessions.

To activate a private browsing session, follow the instructions below.


Open Safari > go to the File menu > select New Private Window

When finished, don’t forget to close your browser window to ensure your safety and privacy.


Open Chrome > go to the triple-dot menu (top right of your browser's window) > select New Incognito Window

Internet Explorer

Open IE > click the Tools button > select Safety > and then click InPrivate Browsing

Mozilla Firefox

Open Firefox > click the menu button ☰ > and then click New Private Window

You should see a message in the new window saying that you are now browsing privately.

When finished, don’t forget to close your browser window to ensure your safety and privacy.

Getting out

The most important thing is for you and your children to get out safely. It is important to know that leaving a violent relationship can be one of the most dangerous times for women and children so it is important to make a safety plan around leaving and keep your plans confidential. Below are some tips to help you make a plan.

  • If you can, pack a bag with bare necessities and important documents that you can leave with someone you trust. Include important documents such as passport, birth certificate, bank account details, driver’s licence, and bank cards and other things like medicines.

  • Know abuser's schedule and safe times to leave.

  • Contact us for guidance or a safe place to stay for you and your children.

Getting help

We warmly welcome all women and their children to access our support, advocacy and crisis accommodation. If you need help or have questions, use our live chat to get in touch.

making a plan

The safety of you and your children (if you have them) will be your primary concern. If you’re not ready or cannot safely leave, here are some things you can do to stay safe now.

  • Make a safety plan with the guidance of a refuge advocate.

  • Get yourself a pre-paid phone; keep it charged and safe.

  • Keep photocopies of important documents (passport, birth certificate, bank account details, medical notes, driver's licence, etc) and store these at the home of a supportive friend or family member.

  • Keep a journal of all violent incidents, noting dates and events.

  • If you can, open your own bank account and try to save some money.

  • If you have pets you are worried about, consider them in your safety plan.

Privacy Policy – The Shielded Site Application.


In this privacy policy, the terms ‘NCIWR’, ‘we’, ‘us’, and ‘our’ refer to National Collective of Independent Women’s Refuges Inc. NCIWR operates this web application at (‘this web application’).

This privacy policy explains how we may collect, store, use, and disclose personal information that we collect and that you provide to us. By using this web application you acknowledge that we may collect, store, use, and disclose your personal information in the manner set out in this privacy policy.

Collection of personal information

We may collect personal information from you when you use this web application, for example when you make a request for contact on this web application.

You may decide not to provide your personal information to us. However, if you do not provide it, we may not be able to provide you with access to certain information or services. For example, we may be unable to make contact with you if you do not provide us with your contact information.

Automated collection of non-personal information

When you visit this web application, we will not add traceable elements (such as cookies, sessions, and usage monitoring software) to your browser or device.

Use and disclosure

We will not use or disclose your personal information except in accordance with this privacy policy or the Privacy Act 1993. We may use your personal information to:

  • assist in providing information and services requested by you;

  • communicate with you

Your personal information will only be made available internally for the above purposes. We will not disclose your personal information to third parties. We will only use or disclose personal information that you have provided to us, or which we have obtained about you:

  • for the above-mentioned purposes;

  • if you have otherwise authorised us to do so;

  • if we have given you notification of the intended use or disclosure and you have not objected to that use or disclosure;

  • if we believe that the use or disclosure is reasonably necessary to assist a law enforcement agency or an agency responsible for national security in the performance of their functions;

  • if we believe that the use or disclosure is reasonably necessary to enforce any legal rights we may have, or is reasonably necessary to protect the rights, property and safety of us, our customers and users, or others;

  • if we are required or permitted by law to disclose the information; or

  • to another entity that carries on the business of operating this web application.

Storage and security

All personal information collected on this web application is collected and held by NCIWR. We will endeavour to protect your personal information that is held by us from unauthorised access, use, disclosure, alteration, or destruction.

Third party service providers

This website may be hosted by one or more third party service providers (‘service providers’) who enable us to provide this web application. You acknowledge and agree that any personal information that may be collected on this web application may also be held and used by our service providers on our behalf. Any information collected will be securely sent and securely stored on a server.

Third party websites

This web application may be hosted by websites operated by third parties. We are not responsible for the content of such websites, or the manner in which those websites collect, store, use, or distribute any personal information you provide. When you visit third party websites from hyperlinks displayed on this web application, we encourage you to review the privacy statements of those websites so that you can understand how the personal information you provide may be collected, stored, used, and distributed.

Right to access and correct

You may request access to, or correction of, any personal information we hold about you by contacting us as follows:
Post:Privacy Officer
PO Box 27-078
Marion Square
Wellington 6141

To ensure that the contact information we hold about you is accurate and current, please notify us of any changes to such information as soon as possible.

Contacting NCIWR

Any emergency relating to domestic violence should be directed to 111 for New Zealand Police assistance.

If you request assistance through this website, we will endeavour to respond as soon as we can. If you require advocacy services phone 0800 REFUGE or 0800 733 843 to talk to a refuge in your area within New Zealand. All member refuges of NCIWR are listed on our main website ( If you do visit the Women’s Refuge Website, please note that it is a traceable site so we recommend you use the online safety tips found on this web application to visit safely.

Advocacy services are available at member refuges. Your call and information will be treated in confidence and privacy.

Changes to our privacy policy

We reserve the right, at our discretion, to alter this privacy policy at any time. Changes to this privacy policy will take effect immediately once they are published on this web application. Please check this privacy policy regularly for modifications and updates. If you continue to use this web application or if you provide any personal information after we post changes to this privacy policy, this will indicate your acceptance of any such changes.

This privacy policy was last updated on 6 October 2015.

If You’re In
Immediate danger

If you fear for your safety:

  1. Run outside and head for where there are other people.
  2. Ask someone to call 111
  3. If you have children take them with you if you can
  4. Don't stop to get anything else