Ticket & top-up machines Ticket & top-up machines
Some bus, train and ferry fares are increasing 2 April 2023. For more details visit Public Transport fare changes 2023.
You can still enjoy 50% off AT travel fares and concessions until 30 June 2023. Excludes Waiheke and Rakino ferry tickets. For more details, visit Half Price Discount on Public Transport Fares.
Ticket and top-up machines are located at all train stations and on the Northern busway. They are used to top-up your AT HOP card or buy a single-trip paper ticket for train travel.
About ticket and top-up machines
- Most machines accept cash, credit card (Visa or Mastercard) or Eftpos.
- Machines will not issue change that is more than $20.
- Machines at train stations are only to top-up your AT HOP card or purchasing single-trip paper tickets for trains.
- If you are travelling from a station on one line to a station on a different line, your single-trip paper ticket will show the total fare based on two separate trips. The machines are able to calculate the correct fare without having to issue separate tickets.
How to top-up your AT HOP card using a machine
- First place your AT HOP card into the reader.
- Select HOP money top up and the amount, then confirm.
- Select method of payment:
- If using card for payment, follow the instructions on the card reader screen.
- If using cash, insert notes or coins.
- Remove your AT HOP card from the reader.
- Select print receipt and collect receipt.
How to buy a single-trip paper ticket from a machine
You need to know
- Conditions travelling using a single-trip paper ticket.
- Your single-trip paper ticket must be used within 2 hours of purchasing.
- Select 'Purchase ticket(s)' to start.
- Select your destination:
- Type the first letters of your destination or use the arrows to browse through the destinations.
- Adult, secondary, child or accessible
- There is no tertiary or SuperGold discount for single trip paper tickets, customers will need to purchase an adult ticket if travelling without an AT HOP card
View an example of a single-trip paper ticket.
Claims receipt - issued when the machine isn't working
A ticket and top-up machine will issue a claims receipt if it is unable to dispense your ticket or provide your change (machines can only issue a maximum of $20 change).
If you are issued a claims receipt
You will need to have this stamped at an AT customer service centre. A claims receipts cannot be refunded at an AT customer service centre without a stamp.
If you are unable to go to visit an AT customer service centre, you will need to contact us to arrange posting your claims receipt.
You may also be interested in:
- AT HOP and ticket retailers map locations
- Fare zones & calculating how much you pay
- Buy an AT HOP card
- Get set up on Public Transport