MyAT and AT HOP online accounts will be unavailable from 10pm on Saturday 27 August until 7am on Sunday 28 August. 

During the outage you will still be able to top up your AT HOP card, purchase the new bus and train monthly pass or the ferry passes from retailers, top up machines and customer service centres. However, during that time the following online services will be unavailable:

  • Account Login.
  • View AT HOP transactions.
  • Top up AT HOP cards.
  • Update account details.
  • Apply for a concession.
  • Register for AT HOP.

If you need urgent assistance, please call (09) 366 4467.

Most accounts will work after 7am on Sunday 27 August, and we expect all services to resume fully by Sunday evening.

We apologise for any inconvenience during this outage.

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Auckland Transport

Lost property

Auckland Transport does not hold lost property but the providers of public transport services do where possible.

If you have lost something on a bus, ferry or train please contact the operator and supply them with as many details as possible of the service you were using when you lost the item.

If you find lost property on a service, please hand it to a staff member on board as soon as possible.

Lost property on bus

If you have left something on a bus, you need to call the operator of the service that you were on directly. We strongly recommend having your bus ticket available when you call to help identify the bus you caught.

If you find lost property on a bus, please hand it to the driver as soon as possible.

Find bus transport operators' contact details.

Lost property on train

If you have left something on a train, you will need to call Transdev, who operate the trains in the Auckland region.

Please ensure you provide the following information:

  • Your name, address and phone number,
  • what day you lost the item,
  • a full description of the item (ie make, model, colour and any other individual characteristics to help identify the property),
  • the time of the service you were on and
  • the stations you boarded and disembarked at.

Find out more about Transdev's process to recover lost property on the Transdev website.

Find train transport operator contact details.

Lost property on ferry

If you find lost property on a ferry, please hand it to a crew member as soon as possible.

If you have left something on a ferry, please contact the ferry operator directly.

Find ferry transport operators' contact details.

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