Skip to Main Content
Auckland Transport

Route 1: Surrey Crescent to Garnet Road Route 1: Surrey Crescent to Garnet Road

This 2km route runs from the intersection of Surrey Crescent and Prime Road, along Surrey Crescent, Old Mill Road and Garnet Road, up to the Meola Road roundabout.

This project is on hold pending the outcome of the Council Emergency budget review

The route will improve access to a number of local shops, schools and community centres. It is also part of a route to the city centre and Auckland Hospital via Great North Road and Karangahape Road.

On this route, the focus of the project is to separate people on bikes from pedestrians and vehicles to create a safer and more enjoyable journey for all.

Delivering safe cycling infrastructure

Auckland Transport is committed to delivering safe infrastructure for people to ride bikes. We want to give people a range of travel choices.

We are delivering on the aspirations of Auckland Council and central government to provide more for people walking and cycling. This is a key theme in the Government Policy Statement on Transport, and in Auckland Council’s 10 Year Budget.

We are also committed to reducing death and serious injuries on our roads by 60 per cent by 2028. Improving road safety for all road users, including people walking and cycling, is our top priority. Providing separated cycling infrastructure, slower streets and safer intersections is key to reducing death and serious injuries. People on bikes and people walking are over-represented in Death & Serious Injuries statistics.

Work has paused

Construction on routes 1 (Surrey Crescent / Old Mill and Garnet Road) and 2 ( Richmond Road) is being paused while we review some elements of the design and re-engage with the local community. There are partially complete and open works on some sections which AT will need to complete or make safe while the review takes place. Stakeholders and the local community were advised of this decision via letter on 1 December and 7 December 2017 respectively. Find out more about how the paused works will affect you

Surrey Crescent to Garnet Road CLG presentation

Download the Surrey Crescent to Garnet Road CLG presentation (PDF 6.4MB)

Community Liaison Groups (CLG)

The Community Liaison Group is the mechanism for AT and its technical experts to provide feedback and updates to the community through the representation of the members.

To reflect the community, members are local residents, local businesses (hospitality, retail, trade) and members of the Waitemata Local Board.

One group represents Richmond Road and the West Lynn Village.

The other group represents the residents, businesses and schools on the Surrey Crescent/Old Mill/Garnet Road route.

Five to six CLG meetings are planned at about monthly intervals. 

Our design team Boffa Miskell, Beca and MR Cagney also attend. The Community Liaison Groups are chaired by an independent facilitator with an external minute taker.

The meetings are by invite only, and not open to the public.

Download the CLG terms of reference (PDF 135KB)

CLGs Meeting minutes 2018

Bus stop provision

The type of bus vehicle serving a bus stop has a direct impact on many aspects of its design

A bus must be able to:

  • Pull into a bus stop in a safe and efficient manner.
  • Stop as close to the kerb as possible to pick up or set down passengers. Close proximity to the kerb ensures that all passengers, regardless of their level of mobility are able to board or alight the bus in a comfortable and expedient manner.
  • Pull out of a bus stop in a safe and efficient manners.

Bus Stop Layout

Every bus stop layout should be long enough to allow a standard bus to pull in at the correct angle so that it can stop closely parallel to the kerb and manoeuvre out of the stop safely. Buses should also be able to approach and leave stops without delay or obstruction. For most stops, room is required for only one standard bus at a time.

The ideal bus stop layout will achieve the following objectives:

  • Minimise time spent at the bus stop by the bus.
  • Prevent/dissuade other vehicles from parking in the stop area.
  • Allow the bus to line up within 50mm (ideal) of the kerb and parallel to it (or within 20mm as a maximum).
  • Minimise the use of kerb space where there are competing demands for frontage access.
  • Maintain road safety.

In practice, buses are often prevented from achieving the above for two main reasons; the bus layout geometry is poor or vehicles are parked close to or at the bus stop, preventing buses from reaching the kerbside and forcing buses to stop in the carriageway. This causes difficulties for passengers trying to board or alight, especially for elderly or people will less mobility, and people with children or shopping who have to walk on the road and negotiate a higher step onto the bus.

The provision of the appropriate type of bus stop layout – in conjunction with many other measures such as kerb heights, road markings etc, aim to enable the bus to stop close to the kerb.

The main types of bus stop layouts are:

  • Kerbside bus stop (in line stop).
  • Indented bus bay.
  • Bus boarder.

Kerbside bus stop (in line stop)

A kerbside bus stop is generally the preferred bus layout for most urban and suburban streets. The majority of stops across Auckland are kerbside stops.

Bus boarders

Bus boarders are areas of footpath built out into the carriageway enabling the bus to avoid pulling off the main carriageway. Some of the advantages of bus boarders are: they allow more kerbside space for on-street parking provision either side of the boarder, they act as traffic calming devices by narrowing the road width and slowing traffic speeds and bus infrastructure can be provided off the main footpath, contributing towards a barrier-free path.

Indented bus bays

The main purpose of indented bus bays is to remove bus vehicles from the general flow of traffic while they are stationary when picking up or setting down passengers.

Bus bays, however present inherent operational problems for passengers and buses. Some of the disadvantages of this type of layout are: bus drivers often find it difficult to merge back into the mainstream of traffic causing delays. There is no ‘give way to bus’ rule in NZ (as there are in many other countries). Bus bays also require a significant area to ensure buses are able to pull in flush with the kerb. The impact on the surrounding land-use means there is less area available for wider footpaths, streetscape, berms, landscaping or on-street parking.

Indented bays are also prone to attract inconsiderate parking or unloading, especially at high activity areas like town centres, shop frontages. This again prevents the bus from reaching the kerbside, forcing passengers to get on or off from the road, causing difficulties for some passengers.

2016 consultation

In March 2016, we asked for feedback on a proposed network of cycling routes in the area between Point Chevalier and the city fringe, bounded by the northwestern motorway and the sea. Community feedback strongly supported the proposed cycling network.

To begin development of the network in this area, four cycle routes in the wider Grey Lynn area was proposed:

  • Route 1: Surrey Crescent to Garnet Road.
  • Route 2: Richmond Road.
  • Route 3: Greenways Route (Richmond Road to Great North Road).
  • Route 4: Great North Road.

Public consultation on the four proposed routes ran between September and October 2016. 255 individual people submitted feedback on this route, as well as four key stakeholder groups. This feedback helped us recognise and improve any issues that the community might have with the proposal.

Download the feedback and decisions report for route 1 (PDF 761KB, 32 pages).

If you are experiencing family violence, don't worry, the information within this pop-up won't appear in your browser's history.

Privacy policy

We’ve made asking for help safer than ever.

Join us in standing up against domestic violence and making more places of refuge across the internet.

If you, your business or your agency want to have The Shielded Site tab on your site we’ve made adding it very easy.

Click here to find out more. (WARNING: this will take you away from our shielded portal.)


If you are living in fear in your relationship or in your family, there are so many ways we can help you right now. You won’t be turned away even if you don’t have children, a NZ visa, or money. If you still have more questions have a read below and contact us when you’re ready.

I’m ready to talk now.

You can call our 24-hour support and crisis line on 0800 REFUGE (733843). Or, if you prefer, you can click here and contact us discretely through our contact form and we will email you back as soon as possible.

What will I do for money?

There are a number of benefits and allowances you may be eligible for if you are a victim of domestic violence in New Zealand. We can help you better understand your options once you make contact.

I haven’t been beaten up, can Women’s Refuge still help me?

We support women who have experienced any form of domestic violence: verbal, psychological/emotional, sexual, and financial as well as physical. In fact, psychological/emotional abuse is the most common form of domestic violence.

How much does it cost to stay?

Women's Refuge support and advocacy services are free. In the safe house, rent is usually charged once your financial situation is sorted out. Safety is our main concern. You won't be turned away if you don't have any money.

How long can I stay in a safe house?

Some women only stay a night or two, while others stay for weeks. You can talk with the advocates at your local refuge about how long you think you need to stay to ensure your safety.

I don’t live with my partner, but he is abusing me. Can you still help me?

Yes, you don’t have to be living with your partner to experience domestic violence and you can still call us.

What happens if I haven't got any clothes or food?

Women's Refuge has clothing that you can have. We’ve also got toys and books, formula and nappies. You are welcome to use our emergency food until you get your financial situation sorted out.

Will other people be there?

Safe houses usually have other women, including women with their children, staying there. Refuge advocates are around during the day.

How will I get my kids to school?

The advocates at your local refuge will help you work out transport for your children, or help with changing schools.

Can Women's Refuge help me if I stay in my own house?

Yes, we can provide all the same support and advocacy for you no matter where you choose to live. You may be eligible to access support through the Whanau Protect service.

I'm living in a rural area. Can you still help me?

Yes. Find your local refuge and they will be able to arrange support, advocacy and transport for you.

Can Women's Refuge help around issues with children?

Yes. We can provide support and advocacy around matters to do with custody, access and care.


The safest way to browse the internet if you suspect your browsing history is being monitored, is to use your browser’s private or incognito mode.

If you suspect your device has been compromised by spyware, then you should use consider using another device as some spyware may still be able to monitor icognito sessions.

To activate a private browsing session, follow the instructions below.


Open Safari > go to the File menu > select New Private Window

When finished, don’t forget to close your browser window to ensure your safety and privacy.


Open Chrome > go to the triple-dot menu (top right of your browser's window) > select New Incognito Window

Internet Explorer

Open IE > click the Tools button > select Safety > and then click InPrivate Browsing

Mozilla Firefox

Open Firefox > click the menu button ☰ > and then click New Private Window

You should see a message in the new window saying that you are now browsing privately.

When finished, don’t forget to close your browser window to ensure your safety and privacy.

Getting out

The most important thing is for you and your children to get out safely. It is important to know that leaving a violent relationship can be one of the most dangerous times for women and children so it is important to make a safety plan around leaving and keep your plans confidential. Below are some tips to help you make a plan.

  • If you can, pack a bag with bare necessities and important documents that you can leave with someone you trust. Include important documents such as passport, birth certificate, bank account details, driver’s licence, and bank cards and other things like medicines.

  • Know abuser's schedule and safe times to leave.

  • Contact us for guidance or a safe place to stay for you and your children.

Getting help

We warmly welcome all women and their children to access our support, advocacy and crisis accommodation. If you need help or have questions, use our live chat to get in touch.

making a plan

The safety of you and your children (if you have them) will be your primary concern. If you’re not ready or cannot safely leave, here are some things you can do to stay safe now.

  • Make a safety plan with the guidance of a refuge advocate.

  • Get yourself a pre-paid phone; keep it charged and safe.

  • Keep photocopies of important documents (passport, birth certificate, bank account details, medical notes, driver's licence, etc) and store these at the home of a supportive friend or family member.

  • Keep a journal of all violent incidents, noting dates and events.

  • If you can, open your own bank account and try to save some money.

  • If you have pets you are worried about, consider them in your safety plan.

Privacy Policy – The Shielded Site Application.


In this privacy policy, the terms ‘NCIWR’, ‘we’, ‘us’, and ‘our’ refer to National Collective of Independent Women’s Refuges Inc. NCIWR operates this web application at (‘this web application’).

This privacy policy explains how we may collect, store, use, and disclose personal information that we collect and that you provide to us. By using this web application you acknowledge that we may collect, store, use, and disclose your personal information in the manner set out in this privacy policy.

Collection of personal information

We may collect personal information from you when you use this web application, for example when you make a request for contact on this web application.

You may decide not to provide your personal information to us. However, if you do not provide it, we may not be able to provide you with access to certain information or services. For example, we may be unable to make contact with you if you do not provide us with your contact information.

Automated collection of non-personal information

When you visit this web application, we will not add traceable elements (such as cookies, sessions, and usage monitoring software) to your browser or device.

Use and disclosure

We will not use or disclose your personal information except in accordance with this privacy policy or the Privacy Act 1993. We may use your personal information to:

  • assist in providing information and services requested by you;

  • communicate with you

Your personal information will only be made available internally for the above purposes. We will not disclose your personal information to third parties. We will only use or disclose personal information that you have provided to us, or which we have obtained about you:

  • for the above-mentioned purposes;

  • if you have otherwise authorised us to do so;

  • if we have given you notification of the intended use or disclosure and you have not objected to that use or disclosure;

  • if we believe that the use or disclosure is reasonably necessary to assist a law enforcement agency or an agency responsible for national security in the performance of their functions;

  • if we believe that the use or disclosure is reasonably necessary to enforce any legal rights we may have, or is reasonably necessary to protect the rights, property and safety of us, our customers and users, or others;

  • if we are required or permitted by law to disclose the information; or

  • to another entity that carries on the business of operating this web application.

Storage and security

All personal information collected on this web application is collected and held by NCIWR. We will endeavour to protect your personal information that is held by us from unauthorised access, use, disclosure, alteration, or destruction.

Third party service providers

This website may be hosted by one or more third party service providers (‘service providers’) who enable us to provide this web application. You acknowledge and agree that any personal information that may be collected on this web application may also be held and used by our service providers on our behalf. Any information collected will be securely sent and securely stored on a server.

Third party websites

This web application may be hosted by websites operated by third parties. We are not responsible for the content of such websites, or the manner in which those websites collect, store, use, or distribute any personal information you provide. When you visit third party websites from hyperlinks displayed on this web application, we encourage you to review the privacy statements of those websites so that you can understand how the personal information you provide may be collected, stored, used, and distributed.

Right to access and correct

You may request access to, or correction of, any personal information we hold about you by contacting us as follows:
Post:Privacy Officer
PO Box 27-078
Marion Square
Wellington 6141

To ensure that the contact information we hold about you is accurate and current, please notify us of any changes to such information as soon as possible.

Contacting NCIWR

Any emergency relating to domestic violence should be directed to 111 for New Zealand Police assistance.

If you request assistance through this website, we will endeavour to respond as soon as we can. If you require advocacy services phone 0800 REFUGE or 0800 733 843 to talk to a refuge in your area within New Zealand. All member refuges of NCIWR are listed on our main website ( If you do visit the Women’s Refuge Website, please note that it is a traceable site so we recommend you use the online safety tips found on this web application to visit safely.

Advocacy services are available at member refuges. Your call and information will be treated in confidence and privacy.

Changes to our privacy policy

We reserve the right, at our discretion, to alter this privacy policy at any time. Changes to this privacy policy will take effect immediately once they are published on this web application. Please check this privacy policy regularly for modifications and updates. If you continue to use this web application or if you provide any personal information after we post changes to this privacy policy, this will indicate your acceptance of any such changes.

This privacy policy was last updated on 6 October 2015.

If You’re In
Immediate danger

If you fear for your safety:

  1. Run outside and head for where there are other people.
  2. Ask someone to call 111
  3. If you have children take them with you if you can
  4. Don't stop to get anything else