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Auckland Transport

On the bus On the bus

Do you have some doubt about bus etiquette? Find out about how to catch and get on the bus as well as expected behaviour once you're on board our bus services.

Catching the bus

Stand on the footpath at the designated bus stop. Many stops are serviced by more than one bus route, so make sure you watch carefully for your bus. The destination sign above the bus front window shows the route number and destination. Some buses have destination information on a board placed in the window.

If the bus approaching your stop is the one you want, remain on the curb and indicate to the bus driver, by a clear wave of your arm, that you intend to board.

Getting on the bus

Enter the bus from the front door, keeping to the left hand side of the doorway. Beware of passengers alighting from the bus on the right hand side. Some buses will have steps, please enter the bus with care.

Getting seated

If you are first on a bus with a queue of people behind you, please take a seat to the rear of the bus. If you are the last in the queue, or the only person boarding the bus, please take the first available seat. Doing so enables the bus to carry on with the journey as soon as possible after you board the bus. Generally, the bus will not move until you are seated.

If no seats are available, please stand carefully, supporting yourself by the easily located handles on the seats, pillars, roof rails or straps. Please move to the rear of the bus to allow more people to board the bus.

Please stand and give your seat to seniors and pregnant women or anyone with special needs.

For your safety, do not stand in doorways.

Consideration for others

For your own safety and comfort, as well as those around you, please follow the simple tips below to ensure everyone enjoys a pleasant trip.

  • No eating, drinking or smoking is allowed on buses at any time.
  • Please stand and give your seat to seniors and pregnant women or anyone with special needs.
  • We ask that you refrain from resting your feet on the seats.
  • When listening to personal audio devices, use headphones set at a volume that ensures other passengers are not disturbed.
  • Take all your belongings, including rubbish, with you.

Prams, luggage, bikes and animals

See Luggage, bikes & animals.

Signalling the bus to stop

There are red buttons on the poles throughout most buses. Simply push one of these buttons so the bell rings and the driver knows to let you off at the next stop. Some buses have cords running along the top of the windows instead - on these buses you just pull the cord.

Please ensure that you allow enough time, when pulling the cord or pushing the button, for the driver to stop smoothly and safely at your requested stop.

Getting off the bus

Once the bus has stopped, move towards the exit doors, which the driver will open. Where possible use the rear doors - except students, who must get off the bus from the front door on all school services.

General FAQs about catching buses

How can I find out which bus to catch?

The easiest way is to use the Journey Planner. Alternatively, you can contact Auckland Transport on 09 366 6400 for help with finding the appropriate bus.

How do I know which bus stop to use?

Buses usually stop approximately every 400 metres at posted signs. At major stops, bus route and timetable information signs show the numbers, names and descriptions of buses that stop at the stop. Longer bus stops will have different departure points for each service. These signs indicate the place to wait.

How do I make sure I catch the right bus?

The destination sign above the bus windshield shows the route number and destination. If the bus approaching your stop is the one you want, remain on the curb and indicate to the bus driver with a clear wave of your arm that you intend to board.

Where do I get timetable information from?

All busway stations will have an electronic display system to advise when the next bus will arrive and at which platform. Some local bus shelters will also have the same technology. There will be bus timetables for passengers to take away at the busway stations. You can also check out Timetables.

How do zones work when paying for the bus?

You can find out full details at How simpler fares work.

What should I do if I have lost or found something on a bus?

If you have left something on a bus, you need to call the operator of the service that you were on directly to report your lost property. If you find something on a bus please hand it to the driver as soon as possible.

What buses connect to the trains?

Frequent buses operate between Britomart and Queen Street and Karangahape Road.

Use the Journey Planner to plan your trip. All you need to do is select your departure and destination locations and when you wish to travel. The Journey Planner will advise which buses you can catch from Britomart and provide times, fares and maps for your trip.

Around the central city you can also catch the InnerLink or CityLink buses. The InnerLink travels a loop connecting Downtown to Ponsonby, Parnell, Newmarket, Auckland University and Karangahape Road. The CityLink bus travels via Wynyard Quarter, along Queen St, up to K-Rd and then back down Queen Street.

I am a tourist in Auckland for a short time only. What would you recommend for me to see as much of the city as possible?

Take the InnerLink for a circular tour of the inner city area. A complete circuit takes about one hour, if you get off the bus and reboard you'll have to pay again. Normal fares apply.

Where can I get information on long distance buses and coaches?

For bus services to other cities and towns outside the Auckland region, please phone InterCity Coachlines:

InterCity Coachlines: call 09 623 1503 or visit the InterCity Coachlines website.

FAQs about the Northern Busway and stations

What is the Northern Busway?

The Northern Busway project is the first dedicated busway infrastructure in New Zealand. The Northern Busway system consists of a public transport network of five busway stations, linked by a 6.2km two-way road for buses running alongside the Northern Motorway from Constellation Drive to Esmonde Road, then continuing in a 2.5km single bus lane to the Auckland Harbour Bridge and into Auckland City. Buses travelling on the busway are able to bypass general traffic, especially during the morning and afternoon peak travel times.

What are the names and locations of the bus stations?

There are five stations on the Northern Busway: Albany, Constellation, Sunnynook, Smales Farm and Akoranga. In addition, there is the Hibiscus Coast station which is located further North past Albany. Bus services travel via the Northern Motorway (SH 1) from Albany to Hibiscus Coast (and return) as it is not part of the dedicated Northern Busway infrastructure.

Locations of the Hibiscus Coast and Northern Busway stations are as follows:

  • Hibiscus Coast busway station is on the eastern side of the motorway, opposite the Silverdale United Rugby Football club on the Hibiscus Coast Highway.
  • Albany busway station is west of the motorway at the Oteha Valley Rd interchange.
  • Constellation busway station is east of the motorway at Constellation Drive.
  • Sunnynook busway station is just north of Sunnynook Rd, on the eastern side of the motorway.
  • Smales Farm busway station is on the eastern side of the motorway, by Smales Farm Technology Office Park.
  • Akoranga busway station is on the eastern side of the motorway, just north of the Esmonde Rd interchange.

Park and Ride facilities are available at Hibiscus Coast, Albany and Constellation stations.

What facilities are at the bus stations?

The Hibiscus Coast, Albany and Constellation stations feature major Park and Ride facilities. There are also well-planned drop off and pick up zones. Cyclists can leave their bikes in a secure locker or bike racks at the stations, except Sunnynook Station which only has bike racks. A $2 coin (refundable) is required to operate the bike lockers. All stations have toilets. Monitored CCTV covers the stations and safety points have been installed. Patrols visit and check vehicles in the park and ride facilities, which are also monitored by CCTV 24 hours, 7 days.

Do all the stations have park and rides?

No, Park and Ride facilities are only available at Hibiscus Coast, Albany and Constellation Stations. However all other Northern Busway stations have pick-up and drop-off zones.

Find out more about the Park and Ride facilities at Hibiscus Coast, Albany and Constellation stations.

Secure bike racks and lockers are available at each of the stations for a refundable $2 charge per day, except Sunnynook Station which only has bike racks.

Will it be safe for me to use the stations after dark or during off-peak times?

Each station is well lit and is monitored by a video recording system operating 24 hours a day, seven days per week. The CCTV footage is fed back to the busway operations centre. Busway stations are also patrolled by security staff and there is a safety point at each station where passengers can get immediate assistance by pressing a button that links them to the busway operations centre.

What about comfort and convenience?

All stations are weather protected, with seating and shelters designed for good visibility. There are modern toilets at each station. Facilities for disabled users are also available, including lifts, ramps, carparking and toilets.

Why was a busway built and not a rail network?

Buses are a much more flexible transport option than trains, as they can move around anywhere where there are roads. The bus system can also evolve as the suburbs grow to meet the changing needs of the community. The busway has been designed so that it can be converted to light rail if this proves viable in the future

Can car pools use the Northern Busway?

Not at this time. However, the Northern Busway has been designed to accommodate car pools (vehicles with three or more people).

FAQs regarding Northern Express and North Star bus services

What is the Northern Express?

The Northern Express is the name for the high frequency service operating between Hibiscus Coast and Britomart via all Busway stations.

What is North Star?

North Star is the name of NZ Bus community bus service which operates on the North Shore and Hibiscus Coast.

If you are experiencing family violence, don't worry, the information within this pop-up won't appear in your browser's history.

Privacy policy

We’ve made asking for help safer than ever.

Join us in standing up against domestic violence and making more places of refuge across the internet.

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Click here to find out more. (WARNING: this will take you away from our shielded portal.)


If you are living in fear in your relationship or in your family, there are so many ways we can help you right now. You won’t be turned away even if you don’t have children, a NZ visa, or money. If you still have more questions have a read below and contact us when you’re ready.

I’m ready to talk now.

You can call our 24-hour support and crisis line on 0800 REFUGE (733843). Or, if you prefer, you can click here and contact us discretely through our contact form and we will email you back as soon as possible.

What will I do for money?

There are a number of benefits and allowances you may be eligible for if you are a victim of domestic violence in New Zealand. We can help you better understand your options once you make contact.

I haven’t been beaten up, can Women’s Refuge still help me?

We support women who have experienced any form of domestic violence: verbal, psychological/emotional, sexual, and financial as well as physical. In fact, psychological/emotional abuse is the most common form of domestic violence.

How much does it cost to stay?

Women's Refuge support and advocacy services are free. In the safe house, rent is usually charged once your financial situation is sorted out. Safety is our main concern. You won't be turned away if you don't have any money.

How long can I stay in a safe house?

Some women only stay a night or two, while others stay for weeks. You can talk with the advocates at your local refuge about how long you think you need to stay to ensure your safety.

I don’t live with my partner, but he is abusing me. Can you still help me?

Yes, you don’t have to be living with your partner to experience domestic violence and you can still call us.

What happens if I haven't got any clothes or food?

Women's Refuge has clothing that you can have. We’ve also got toys and books, formula and nappies. You are welcome to use our emergency food until you get your financial situation sorted out.

Will other people be there?

Safe houses usually have other women, including women with their children, staying there. Refuge advocates are around during the day.

How will I get my kids to school?

The advocates at your local refuge will help you work out transport for your children, or help with changing schools.

Can Women's Refuge help me if I stay in my own house?

Yes, we can provide all the same support and advocacy for you no matter where you choose to live. You may be eligible to access support through the Whanau Protect service.

I'm living in a rural area. Can you still help me?

Yes. Find your local refuge and they will be able to arrange support, advocacy and transport for you.

Can Women's Refuge help around issues with children?

Yes. We can provide support and advocacy around matters to do with custody, access and care.


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If you suspect your device has been compromised by spyware, then you should use consider using another device as some spyware may still be able to monitor icognito sessions.

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Getting out

The most important thing is for you and your children to get out safely. It is important to know that leaving a violent relationship can be one of the most dangerous times for women and children so it is important to make a safety plan around leaving and keep your plans confidential. Below are some tips to help you make a plan.

  • If you can, pack a bag with bare necessities and important documents that you can leave with someone you trust. Include important documents such as passport, birth certificate, bank account details, driver’s licence, and bank cards and other things like medicines.

  • Know abuser's schedule and safe times to leave.

  • Contact us for guidance or a safe place to stay for you and your children.

Getting help

We warmly welcome all women and their children to access our support, advocacy and crisis accommodation. If you need help or have questions, use our live chat to get in touch.

making a plan

The safety of you and your children (if you have them) will be your primary concern. If you’re not ready or cannot safely leave, here are some things you can do to stay safe now.

  • Make a safety plan with the guidance of a refuge advocate.

  • Get yourself a pre-paid phone; keep it charged and safe.

  • Keep photocopies of important documents (passport, birth certificate, bank account details, medical notes, driver's licence, etc) and store these at the home of a supportive friend or family member.

  • Keep a journal of all violent incidents, noting dates and events.

  • If you can, open your own bank account and try to save some money.

  • If you have pets you are worried about, consider them in your safety plan.

Privacy Policy – The Shielded Site Application.


In this privacy policy, the terms ‘NCIWR’, ‘we’, ‘us’, and ‘our’ refer to National Collective of Independent Women’s Refuges Inc. NCIWR operates this web application at (‘this web application’).

This privacy policy explains how we may collect, store, use, and disclose personal information that we collect and that you provide to us. By using this web application you acknowledge that we may collect, store, use, and disclose your personal information in the manner set out in this privacy policy.

Collection of personal information

We may collect personal information from you when you use this web application, for example when you make a request for contact on this web application.

You may decide not to provide your personal information to us. However, if you do not provide it, we may not be able to provide you with access to certain information or services. For example, we may be unable to make contact with you if you do not provide us with your contact information.

Automated collection of non-personal information

When you visit this web application, we will not add traceable elements (such as cookies, sessions, and usage monitoring software) to your browser or device.

Use and disclosure

We will not use or disclose your personal information except in accordance with this privacy policy or the Privacy Act 1993. We may use your personal information to:

  • assist in providing information and services requested by you;

  • communicate with you

Your personal information will only be made available internally for the above purposes. We will not disclose your personal information to third parties. We will only use or disclose personal information that you have provided to us, or which we have obtained about you:

  • for the above-mentioned purposes;

  • if you have otherwise authorised us to do so;

  • if we have given you notification of the intended use or disclosure and you have not objected to that use or disclosure;

  • if we believe that the use or disclosure is reasonably necessary to assist a law enforcement agency or an agency responsible for national security in the performance of their functions;

  • if we believe that the use or disclosure is reasonably necessary to enforce any legal rights we may have, or is reasonably necessary to protect the rights, property and safety of us, our customers and users, or others;

  • if we are required or permitted by law to disclose the information; or

  • to another entity that carries on the business of operating this web application.

Storage and security

All personal information collected on this web application is collected and held by NCIWR. We will endeavour to protect your personal information that is held by us from unauthorised access, use, disclosure, alteration, or destruction.

Third party service providers

This website may be hosted by one or more third party service providers (‘service providers’) who enable us to provide this web application. You acknowledge and agree that any personal information that may be collected on this web application may also be held and used by our service providers on our behalf. Any information collected will be securely sent and securely stored on a server.

Third party websites

This web application may be hosted by websites operated by third parties. We are not responsible for the content of such websites, or the manner in which those websites collect, store, use, or distribute any personal information you provide. When you visit third party websites from hyperlinks displayed on this web application, we encourage you to review the privacy statements of those websites so that you can understand how the personal information you provide may be collected, stored, used, and distributed.

Right to access and correct

You may request access to, or correction of, any personal information we hold about you by contacting us as follows:
Post:Privacy Officer
PO Box 27-078
Marion Square
Wellington 6141

To ensure that the contact information we hold about you is accurate and current, please notify us of any changes to such information as soon as possible.

Contacting NCIWR

Any emergency relating to domestic violence should be directed to 111 for New Zealand Police assistance.

If you request assistance through this website, we will endeavour to respond as soon as we can. If you require advocacy services phone 0800 REFUGE or 0800 733 843 to talk to a refuge in your area within New Zealand. All member refuges of NCIWR are listed on our main website ( If you do visit the Women’s Refuge Website, please note that it is a traceable site so we recommend you use the online safety tips found on this web application to visit safely.

Advocacy services are available at member refuges. Your call and information will be treated in confidence and privacy.

Changes to our privacy policy

We reserve the right, at our discretion, to alter this privacy policy at any time. Changes to this privacy policy will take effect immediately once they are published on this web application. Please check this privacy policy regularly for modifications and updates. If you continue to use this web application or if you provide any personal information after we post changes to this privacy policy, this will indicate your acceptance of any such changes.

This privacy policy was last updated on 6 October 2015.

If You’re In
Immediate danger

If you fear for your safety:

  1. Run outside and head for where there are other people.
  2. Ask someone to call 111
  3. If you have children take them with you if you can
  4. Don't stop to get anything else