Click ‘Manage account’ to go to the AT Park portal
From the menu select 'Mobile phones'
Enter mobile number
Select parking reminders
To delete old phone number, click ‘Edit’ (next to old phone number)
Click ‘Delete’ to remove the old phone number from the account
Now you can reinstall the AT Park app. If you have installed the app before updating your phone number, uninstall the app and reinstall again.
When the app is opened for the first time, enter new phone number on the phone verification screen
You will be sent a 6 digit SMS code
Enter the code to verify app is installed on your phone
Reminders to stop your parking session
Set reminders to stop your parking session. These reminder services are free.
Maximum stay time
When you start a parking session, think about how long you need to park for and then set the maximum stay time for your parking session.
Use the slider to select your maximum stay time.
The parking session will stop when it reaches your maximum stay time.
If you want to keep parking after your maximum stay time, you can start a new session.
If you have activated the parking reminder, you will receive a reminder 10 minutes before your session ends, based on the maximum stay time selected.
For example, if you set the maximum stay time to 1 hour then you will receive a reminder 10 minutes before the expiry of this 1 hour. This reminder gives you time to choose what to do - stop the session, move your car, or start a new parking session.
Activate parking reminder in AT Park app
Tap menu icon
Tap ‘Log in with AT Park ID’
Enter email address and password for your MyAT account
Transactions, invoices, negative balance and failed payments
When using AT Park, payment is made with the credit or debit card entered in your AT Park account. If payment has failed, please check your card has sufficient funds. If your card has expired, the card details will need to be updated in your AT Park account.
Payment can only be made with the credit or debit card you enter in to your AT Park account.
Credit or debit cards we accept are MasterCard, Visa, American Express, and Diners Club.
Auckland Transport does not hold money in your AT Park account.
Your registered card will only be charged for the amount required for a parking session, at the time you complete a parking session.
There are no additional fees for using your credit or debit card.
Transaction history and invoices
In the AT Park app
Tap the menu icon
Tap 'Parking History' (Android) 'History' (iPhone)
A list of recent parking transactions will display
Tap 'Show more' to see more transaction history
To create a PDF invoice for a single transaction from the app, tap on a transaction and an invoice will be created for that transaction
Via the AT website
Log in to your MyAT account to generate a tax invoice and export your transaction history. You can view transactions for each month, and filter by vehicle.
Click ‘Manage account’ to go to the AT Park portal
Using the dropdown menus, select the month, year and vehicle you want to see details for, then click ‘Search’ – you will see a list of parking transactions for the selected month
Below the list, click on the links to ‘Download invoice’ or ‘Export to excel’
Failed payment and negative balance
If a payment fails the system will try to make the payment at the end of the day, and again after 3 and 7 days. If a failed transaction is still unpaid after 90 days, we will pass the debt to a third-party debt collector and you will be liable for any applicable fees and commission.
A failed payment will occur when your credit or debit card has insufficient funds available or has expired, and will result in your account having a negative balance.
Account has negative balance
If your AT Park account has a negative balance you will not be able to start a parking session.
To clear negative balance:
Check or update credit card details - check your card has enough money to cover the negative balance, or update your card details in your AT Park account.
Then attempt to start a parking session.
When you attempt to start a parking session, your AT Park account will then try to connect with your card provider to pay for the negative balance.
Once connected and paid, your balance should show $0.00, and you can use AT Park.
If the attempt to start a parking session fails:
Look at your account balance, it should show $0.00 if the clearance of the negative balance was successful.
If the balance is still negative, wait for few seconds and then tap on the refresh symbol (above the balance), it should now show the balance $0.00.
Parking charges are shown in the AT Park app, the AT website and on pay by plate machines on the street.
If you are unable to use AT Park to pay for parking, please use one of the pay by plate machines to pay for parking.
Cost of parking
There is a minimum time for a parking session of 15 minutes.
The cost of parking is shown when you enter the area ID to start a session in the AT Park app or via the website.
Once you start a parking session, it will be live until you stop it, or it automatically times out in some areas.
The system will charge your credit or debit card for the time you use, based on when you start and stop a parking session. For example, if you start a parking session and then return to your vehicle and stop your parking after 40 minutes, you will be charged for 40 minutes of parking.
If there is a time limit, the system will automatically stop your session after the time shown on the parking sign, for example, if you park in a 2-hour zone, once you start a session, you will have up to 2 hours of parking.
Graduated tariff zones
In some paid parking areas, AT uses a graduated tariff to encourage short-term parking. In these graduated tariff zones, the hourly rate doubles after 2 hours, for example, $2 per hour for the first 2 hours, then $4 per hour for any hours after that.
AT Park has been set up so you cannot stop and start parking sessions to keep parking on the cheaper rate.
In a graduated tariff zone, if you stop a parking session and start another one (with the same Area ID) within 60 minutes, AT Park will carry on from when your last session ended. If you start another session after more than 60 minutes, then you will be charged at the cheaper rate.
Refund requests are assessed on a case-by-case basis. Auckland Transport will review each refund request and respond to the customer within 10 working days. Please note that we will contact you within this time frame, this does not mean that the matter will be finalised within this time.
If a refund is granted, refunds are credited to the credit or debit card in your AT Park account.
When you use park in pay by plate areas there is no need to display a ticket on your dashboard. Parking officers use licence plate recognition to check vehicle registration plates and see parking has been paid.