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Auckland Transport

New public transport network New public transport network

Between 2016 and 2019 Auckland Transport (AT) delivered a simpler, more frequent and better connected public transport network for the Auckland region.

Working to shape our city

With the help of thousands of people who participated in the New Network consultations over the past 3 years, we have re-designed the public transport network across Auckland.

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New Network for the North Shore

The new bus network for the North Shore was launched on 30 September 2018.

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New Network for Waiheke

Find out more about the changes to the bus network for Waiheke.

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New Network for Warkworth

The new bus network for Warkworth and Kowhai Coast was launched on 30 September 2018.

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New Network for the central suburbs

The new bus network for Auckland’s Central Suburbs was launched on 8 July 2018.  

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New Network for East Auckland

The new bus network for East Auckland was launched on 10 December 2017.

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New Network for West Auckland

The new bus network for West Auckland was launched on 11 June 2017.

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Beachlands Maraetai service changes

Find out about the new bus service in Beachlands and Maraetai.

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New Network for South Auckland

New bus services for South Auckland were introduced on 30 October 2016.

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New Network for Pukekohe and Waiuku

New bus services for Pukekohe and Waiuku were introduced on 30 October 2016.

Green Bay and Titirangi bus services

Changes are being made to the bus services in Green Bay, Titirangi and surrounding areas.

Waitakere Ranges public transport survey

View the results of the public transport survey in the Waitakere Ranges area.


Project status: Complete


What the New Network is

The New Network is the biggest change to happen to the whole of Auckland’s public transport in its history. It fundamentally changes the way bus services operate, providing greater access around Auckland for more people, at more times of the day, more often.

See a schematic map of the proposed frequent network (PDF 121KB)

The New Network is based on 3 principles: frequency, connectivity, and simplicity.

Frequency is freedom

The higher the frequency of each route, the more useful it is for passengers.

The New Network aims to increase the frequency on key routes (within available funding) so you can connect between high frequency routes and make journeys to a wide range of destinations without having to plan your connections in advance. This will make it a lot easier to get around at all times of the day.

The key routes in the network are called ‘Frequent’ routes. These routes meet our ‘frequent promise’ - each route runs at least every 15 minutes, 7am to 7pm, 7 days a week. These routes also run earlier and later than this, and many will run at a frequency higher than 15 minutes.

A connected network

The New Network is designed to work as a connected network. You can easily transfer between bus and train services without paying an additional fare.

By having fewer routes at higher frequencies, you can still travel to a wide range of destinations, but you will have more options of when to travel. This also makes more efficient use of resources as there is less duplication between services travelling the same routes as train services.

Simplicity and legibility

The current network is complicated and difficult to understand as it tries to connect lots of places with lots of other places. We have bus routes going just about everywhere, but the buses don’t always come often

The New Network is simpler, so you can easily figure out which routes you need to make your journey, rather than sort through a web of possibilities.

Many North American and European cities already use this network model.

All-day network

Routes that do the same thing, all day, every day, make it easier for people to figure out the bus they need to catch for any journey at any time of the day or week. The New Network aims to have as many routes as possible operate all day, every day, while removing as many occasional and infrequent variations to routes as possible.

We call this the all-day network, with services operating between 7am and 7pm, 7 days a week. People can rely on bus services to be there when they need them, without having to look up a timetable, or being caught out by finding the service only runs twice a day, or doesn’t run on weekends.

Over the top of this all-day network we have added some peak and targeted services that complement the main network, though the first preference is to add or increase frequency/span on an all-day route if possible.

Three reasons for the New Network

  • Improve the attractiveness of public transport - so more people use it more often.
  • Better use of resources - making buses and trains works together as a single network reduces duplication and provides services where they are needed.
  • Provide more service for the same money - by designing the network to operate through connections we can provide more bus trips for the same amount of money.

Contributing to the Auckland Plan

The New Network is one of the key elements in achieving Auckland Council’s Auckland Plan targets for public transport. These targets are:

  • Double patronage from 70 million in 2012 to 140 million in 2022.
  • Increase the proportion of trips made by public transport to the city centre during morning peak from 47% of vehicular trips in 2011 to 70% in 2020.
  • Increase proportion of people living within walking distance of frequent public transport stops from 14% (2011) to 32% by 2040.

Project background


With Auckland growing so fast, getting our public transport network ready means there’s lots of changes going on right now. With over 130,000 people using buses each day, this is a massive change. Improved service frequencies, more direct routes, a new fare system, and new bus stations will help make it easier for you to use public transport.

Timeline

Due to scale of the changes, the New Network is being consultation on and implemented in phases:

  • South Auckland - consultation closed August 2013; network launched October 2016.
  • Hibiscus Coast - consultation closed August 2014; network launched October 2015.
  • Warkworth - consultation closed August 2014; Network launched 30 September 2018.
  • Pukekohe and Waiuku - consultation closed October 2014; network launched October 2016.
  • West Auckland - consultation closed December 2014; network launched June 2017.
  • East Auckland - consultation closed December 2015; network launched December 2017.
  • North Shore - consultation closed July 2015; final decisions released April 2016; Network launched 30 September 2018.
  • Central Auckland suburbs - consultation closed December 2015; final decisions released June 2016; Network launched 8 July 2018.
  • Beachlands and Maraetai - consultation closed November 2015; results released November 2016; new bus route (739) implemented December 2017.
  • Waiheke - consultation closed April 2018; final decisions released September 2018; Network launched 13 October 2019.

Trade-offs

To improve public transport, we needed to make some bold changes. We understand not everyone was in favour of what was proposed, or were aware that consultation took place.

Some of the trade-offs included:

  • Replacing some bus services that take you direct from your home to your destination with generally more frequent services, which may require a transfer. While transfers may not be desirable, they are essential to both frequency and simplicity and they also enable access to a much wider set of destinations.
  • Some bus stops will no longer be used. As a result some people may need to walk further to access public transport. Some of the factors we consider when removing bus services from a street include low all-day patronage, road layout constraints, access to frequent services, and shortening the routes to make them quicker and more direct.

School bus services

We will be reviewing existing school bus services. Schools will be notified of any changes to allow time for students to plan their new journeys.

Costs

The cost of operating the New Network is intended to be the same as the cost of operating the current network, as the AT resources required to operate the network will remain the same or similar, for example, the number of buses needed.

However, we cannot be certain of this until the network is fully implemented.

New infrastructure and upgraded existing facilities will also be needed to allow the New Network to operate efficiently and to improve the customer experience. There is a cost to deliver these improvements beyond current operational resources.

Spacing between bus stops

We are reviewing the spacing between bus stops. A route with many bus stops close together can mean a longer journey and unreliable arrival times. However, a route with fewer bus stops reduces the number of times a bus has to stop and start, allowing buses to reach their destination quicker.

A faster journey also allows for operational improvements to the bus network, such as increased frequency of buses and more consistent journey times

Reorganising bus stops is a balance between spacing bus stops to improve bus running times, while achieving our intention to get as many Aucklanders as possible within 400m of their nearest bus stop.

Park and ride

AT has a policy to clarify the role of park and ride facilities within the public transport network, and to set clear priorities for future investment. The development of park and ride will be done as an integral part of the public transport network, where it can maximise patronage growth and provide customers with alternative ways to access public transport services.

Find out more about AT's Parking Strategy.

Key projects laid the foundation

The New Network is the culmination of many projects over recent years.

Electric trains

Investment in double-tracking and new electric trains (completed 2015) has enabled an increase in the frequency of train services and a huge improvement in the comfort, accessibility, and attractiveness of train services.

Trains now run every 10 minutes at peak on most lines, every 20 or 30 minutes outside these times on weekdays, and half-hourly on weekends.

AT HOP card

Introduction of the AT HOP card, completed in 2014, enabled fast and convenient payment of fares on buses, trains, and ferries. For the first time passengers could use a single card on all AT services, simplifying payment.

Simpler Fares

Building on the introduction of the HOP card, Simpler Fares introduced an integrated fare system across the whole of Auckland. This allows passengers to more easily make journeys that involve multiple trips and connections between different vehicles. And as the name says, it also makes it easier to know what your fare will be, for any trip, anywhere in the city. 

Infrastructure

Construction of major interchanges and infrastructure, for example, Otahuhu Station (completed in October 2016). Interchanges with quality facilities at key points make connections easier for passengers.

Comprehensive community consultation

Starting in 2013, AT has been conducting comprehensive consultations on the details of the New Network in each area. Public feedback has resulted in changes to make the New Network work better for the community.


For more information

Contact Auckland Transport

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NEED MORE ANSWERS

If you are living in fear in your relationship or in your family, there are so many ways we can help you right now. You won’t be turned away even if you don’t have children, a NZ visa, or money. If you still have more questions have a read below and contact us when you’re ready.

I’m ready to talk now.

You can call our 24-hour support and crisis line on 0800 REFUGE (733843). Or, if you prefer, you can click here and contact us discretely through our contact form and we will email you back as soon as possible.

What will I do for money?

There are a number of benefits and allowances you may be eligible for if you are a victim of domestic violence in New Zealand. We can help you better understand your options once you make contact.

I haven’t been beaten up, can Women’s Refuge still help me?

We support women who have experienced any form of domestic violence: verbal, psychological/emotional, sexual, and financial as well as physical. In fact, psychological/emotional abuse is the most common form of domestic violence.

How much does it cost to stay?

Women's Refuge support and advocacy services are free. In the safe house, rent is usually charged once your financial situation is sorted out. Safety is our main concern. You won't be turned away if you don't have any money.

How long can I stay in a safe house?

Some women only stay a night or two, while others stay for weeks. You can talk with the advocates at your local refuge about how long you think you need to stay to ensure your safety.

I don’t live with my partner, but he is abusing me. Can you still help me?

Yes, you don’t have to be living with your partner to experience domestic violence and you can still call us.

What happens if I haven't got any clothes or food?

Women's Refuge has clothing that you can have. We’ve also got toys and books, formula and nappies. You are welcome to use our emergency food until you get your financial situation sorted out.

Will other people be there?

Safe houses usually have other women, including women with their children, staying there. Refuge advocates are around during the day.

How will I get my kids to school?

The advocates at your local refuge will help you work out transport for your children, or help with changing schools.

Can Women's Refuge help me if I stay in my own house?

Yes, we can provide all the same support and advocacy for you no matter where you choose to live. You may be eligible to access support through the Whanau Protect service.

I'm living in a rural area. Can you still help me?

Yes. Find your local refuge and they will be able to arrange support, advocacy and transport for you.

Can Women's Refuge help around issues with children?

Yes. We can provide support and advocacy around matters to do with custody, access and care.

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When finished, don’t forget to close your browser window to ensure your safety and privacy.

Getting out

The most important thing is for you and your children to get out safely. It is important to know that leaving a violent relationship can be one of the most dangerous times for women and children so it is important to make a safety plan around leaving and keep your plans confidential. Below are some tips to help you make a plan.

  • If you can, pack a bag with bare necessities and important documents that you can leave with someone you trust. Include important documents such as passport, birth certificate, bank account details, driver’s licence, and bank cards and other things like medicines.

  • Know abuser's schedule and safe times to leave.

  • Contact us for guidance or a safe place to stay for you and your children.

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Please let us know how we can help you.

If you’d prefer to talk, call us on 0800 REFUGE.

If it isn’t safe for you to use your own phone, then you can contact us from a friend’s phone or by purchasing a prepaid mobile that you are able to keep in a safe place.

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We warmly welcome all women and their children to access our support, advocacy and crisis accommodation. If you need help or have questions, use our live chat, or contact form to get in touch.

making a plan

The safety of you and your children (if you have them) will be your primary concern. If you’re not ready or cannot safely leave, here are some things you can do to stay safe now.

  • Make a safety plan with the guidance of a refuge advocate.

  • Get yourself a pre-paid phone; keep it charged and safe.

  • Keep photocopies of important documents (passport, birth certificate, bank account details, medical notes, driver's licence, etc) and store these at the home of a supportive friend or family member.

  • Keep a journal of all violent incidents, noting dates and events.

  • If you can, open your own bank account and try to save some money.

  • If you have pets you are worried about, consider them in your safety plan.

Privacy Policy – The Shielded Site Application.

General

In this privacy policy, the terms ‘NCIWR’, ‘we’, ‘us’, and ‘our’ refer to National Collective of Independent Women’s Refuges Inc. NCIWR operates this web application at https://d3f5l8ze0o4j2m.cloudfront.net (‘this web application’).

This privacy policy explains how we may collect, store, use, and disclose personal information that we collect and that you provide to us. By using this web application you acknowledge that we may collect, store, use, and disclose your personal information in the manner set out in this privacy policy.

Collection of personal information

We may collect personal information from you when you use this web application, for example when you make a request for contact on this web application.

You may decide not to provide your personal information to us. However, if you do not provide it, we may not be able to provide you with access to certain information or services. For example, we may be unable to make contact with you if you do not provide us with your contact information.

Automated collection of non-personal information

When you visit this web application, we will not add traceable elements (such as cookies, sessions, and usage monitoring software) to your browser or device.

Use and disclosure

We will not use or disclose your personal information except in accordance with this privacy policy or the Privacy Act 1993. We may use your personal information to:

  • assist in providing information and services requested by you;

  • communicate with you

Your personal information will only be made available internally for the above purposes. We will not disclose your personal information to third parties. We will only use or disclose personal information that you have provided to us, or which we have obtained about you:

  • for the above-mentioned purposes;

  • if you have otherwise authorised us to do so;

  • if we have given you notification of the intended use or disclosure and you have not objected to that use or disclosure;

  • if we believe that the use or disclosure is reasonably necessary to assist a law enforcement agency or an agency responsible for national security in the performance of their functions;

  • if we believe that the use or disclosure is reasonably necessary to enforce any legal rights we may have, or is reasonably necessary to protect the rights, property and safety of us, our customers and users, or others;

  • if we are required or permitted by law to disclose the information; or

  • to another entity that carries on the business of operating this web application.

Storage and security

All personal information collected on this web application is collected and held by NCIWR. We will endeavour to protect your personal information that is held by us from unauthorised access, use, disclosure, alteration, or destruction.

Third party service providers

This website may be hosted by one or more third party service providers (‘service providers’) who enable us to provide this web application. You acknowledge and agree that any personal information that may be collected on this web application may also be held and used by our service providers on our behalf. Any information collected will be securely sent and securely stored on a server.

Third party websites

This web application may be hosted by websites operated by third parties. We are not responsible for the content of such websites, or the manner in which those websites collect, store, use, or distribute any personal information you provide. When you visit third party websites from hyperlinks displayed on this web application, we encourage you to review the privacy statements of those websites so that you can understand how the personal information you provide may be collected, stored, used, and distributed.

Right to access and correct

You may request access to, or correction of, any personal information we hold about you by contacting us as follows:

Email:info@refuge.org.nz
Post:Privacy Officer
NCIWR
PO Box 27-078
Marion Square
Wellington 6141

To ensure that the contact information we hold about you is accurate and current, please notify us of any changes to such information as soon as possible.

Contacting NCIWR

Any emergency relating to domestic violence should be directed to 111 for New Zealand Police assistance.

If you request assistance through this website, we will endeavour to respond as soon as we can. If you require advocacy services phone 0800 REFUGE or 0800 733 843 to talk to a refuge in your area within New Zealand. All member refuges of NCIWR are listed on our main website (www.womensrefuge.org.nz). If you do visit the Women’s Refuge Website, please note that it is a traceable site so we recommend you use the online safety tips found on this web application to visit www.womensrefuge.org.nz safely.

Advocacy services are available at member refuges. Your call and information will be treated in confidence and privacy.

Changes to our privacy policy

We reserve the right, at our discretion, to alter this privacy policy at any time. Changes to this privacy policy will take effect immediately once they are published on this web application. Please check this privacy policy regularly for modifications and updates. If you continue to use this web application or if you provide any personal information after we post changes to this privacy policy, this will indicate your acceptance of any such changes.

This privacy policy was last updated on 6 October 2015.

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If you fear for your safety:

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