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Auckland Transport

New public transport network

Over the next few years, Auckland Transport (AT) is moving to a simpler and more integrated public transport network for Auckland. This will deliver a new network of buses and trains that will change the way people travel.

Consultation and implementation

We have completed consultation in the major areas of Auckland. Consultation on the New Network started in south Auckland in 2013.

Manurewa Bus 294

New Network for south Auckland

New bus services for south Auckland were introduced on 30 October 2016.

new network pukekohe waiuku

New Network for Pukekohe and Waiuku

New bus services for Pukekohe and Waiuku were introduced on 30 October 2016.

Passengers Getting Off Bus At Britomart 294

New Network for the central suburbs

Find out about the new bus network for Auckland's central suburbs.

East Auckland Bus 294Px

New Network for east Auckland

Find out about the new bus network for east Auckland.

New Network North Shore 294

New Network for North Shore

Find out about the new bus network for the North Shore.

Go West bus 294 (1)

New Network for west Auckland

Find out about the future of public transport in west Auckland.

North Star on the Hibiscus Coast 294

New Network for Hibiscus Coast

The New Network on the Hibiscus Coast was launched 18 October 2015.

Warkworth Macro

New Network for Warkworth

Find out more on the future of public transport for Warkworth.

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Beachlands Maraetai service changes

We're investigating changes to bus services in Beachlands and Maraetai.

Go West Passengers 294

Green Bay and Titirangi bus services

New services in Green Bay, Titirangi and surrounding areas have been in place since August 2014.


Project status: Implementation


What the New Network is

The New Network is a region-wide public transport network that will include Frequent, Connector, Local and Peak services. The Frequent Network will have buses and trains at least every 15 minutes from 7am to 7pm, seven days a week.

By 2018, you'll be enjoying more frequent, more connected travel where you just turn up and go at a bus stop, train station or ferry terminal. Offering flexible travel options over large parts of the city, the New Network will make public transport more useful for a range of travel purposes.

Project timeline

Due to the scale of change, the New Network will be consulted on and implemented in phases.

Check back here for updates as this may change as we progress through consultation and implementation.

  • South Auckland - consultation closed August 2013; network launched October 2016.
  • Hibiscus Coast - consultation closed August 2014; network launched October 2015.
  • Warkworth - consultation closed August 2014; results released September 2015.
  • Pukekohe and Waiuku - consultation closed October 2014; network launched October 2016.
  • West Auckland - consultation closed December 2014; final decisions released April 2015; tender process begins mid-2016.
  • North Shore - consultation closed July 2015; final decisions released April 2016. 
  • Beachlands and Maraetai - consultation closed November 2015; analysing survey results.
  • East Auckland - consultation closed December 2015; final decisions released June 2016.
  • Central Auckland suburbs - consultation closed December 2015; final decisions released June 2016.

Project details


Now is the time for a new way of thinking about public transport in Auckland. If Auckland is to cope with the expected growth in population, public transport must become the transport choice for more Aucklanders. 

To provide a public transport network that reduces congestion and offers freedom from car-dependence, making more minor improvements is not an option. Bold changes are needed to provide a better level of service, respond to public demand and provide better connections to the places Aucklanders want to go.

The New Network fundamentally changes the way bus services operate. The key principle is to run a number of high frequency services that are designed to work together through easy connections. It is based on a principle already working in many North American and European cities. 

Features

Increased frequencies: Trips won't need to be planned around a timetable. More frequent services along more direct routes will save time for existing passengers and make it more usable for potential passengers.

All-Day Service (7am to 7pm):Instead of buses only running frequently at morning and evening peak, some buses will run frequently through the day, 7am – 7pm, 7 days a week. This means that you can throw away the timetable and just ‘turn up and go,’ even on weekends. Buses will operate outside the hours 7am to 7pm, but possibly at reduced frequencies. 

Simplicity: A simpler network will make public transport a more attractive and easier option for a wider range of activities, as well as new or one-off trips.

Benefits for different types of passengers

Commuters: The all-day network (frequencies of at least 15 minutes or 30 minutes, between 7am and 7pm, 7 days a week), improved service frequencies outside 7am-7pm, and a more connected network will make the use of public transport easier and more reliable when flexibility is required. For example, attending meetings, working longer hours, or shopping/socialising after work.

Students: The changeable routes and flexible needs of students for example varying classes, study hours, part-time work and socialising will be better met with the The all-day network, improved service frequencies outside 7am-7pm, and a more connected network will make the use of public transport easier and more reliable for students’ changeable routines, for example varying class and study hours, visiting friends/socialising, hobbies, all-day network and improved frequencies outside 7am-7pm.

Those who rely on public transport for all travel: These users will benefit as they will find it easier to get to different parts of Auckland, will enjoy shorter waits, require less upfront journey planning, and will have more destinations accessible within the times they need to be accessed, for example, for appointments.

Weekend and occasional users: The all-day network and improved service frequencies outside 7am-7pm, reduced routes, and a more connected network, will make the public transport network easier to understand and make journey planning simpler. The network will also be more reliable and frequent on the weekend (due to the all-day network operating 7 days) and will access more destinations, which will be useful for activities such as sports, socialising, and leisure, and working hours other than Mon-Fri 9am-5pm.

Trade-offs

Along with our proposed New Network come a few new challenges, which are to be expected when changes of this scale are made. To improve public transport, we need to make some bold changes. We understand not everyone will be in favor of the proposals. Some of the trade-offs include:

  • Replacing some bus services that take you direct from your home to your destination with generally more frequent services, which may require a transfer. While transfers may not be desirable, they are essential to both frequency and simplicity and they also enable access to a much wider set of destinations.
  • Some bus stops will no longer be used. As a result some people may need to walk further to access public transport.

Making transfers

Under the New Network some journeys may require a transfer. Transfers are essential to gain both frequency and simplicity and provide access to a far greater choice of destinations.

If we tried to run individual services from everywhere to everywhere we wouldn’t be able to afford to run any of them frequently enough to provide a worthwhile service.

Transferring will be supported by improved frequencies, better vehicle capacity, good interchange facilities and Simplified Zone Fares which will be implemented in 2016.

Bus stops may be further away

Buses will no longer use some streets and as a result some people may need to walk further to a bus stop.

Residents of these streets will receive a letter about the proposed changes and have their opportunity to give feedback plus posters will be put up at affected bus stops. Visit AT.govt.nz/NewNetwork for details of streets losing and gaining service.

Some of the factors behind proposals to remove services from a street include low all day patronage, road layout constraints, access to frequent services and shortening the routes to make them more direct and quicker.

 

Supporting the New Network

Improved transfer points

Passenger boarding a Waka Pacific bus

We will be creating several new interchange stations and improving many existing station facilities to ensure they are easy to negotiate, intuitive, comfortable, and safe. Where possible, bus stops serving different bus routes will be clustered in convenient locations to ensure a smooth connection between services.

In south in south Auckland at Otahuhu and Manukau, new bus-to-train stations are being built. We will also be making improvements to bus facilities at most of the town centres. 

Interchange stations will include a consistent way-finding system that provides clear information and leads passengers easily to their next service.

Accommodating transfers

Where services are less frequent, for example after 7pm, timetables will be scheduled to facilitate transfers at key stations. Where a route has a number of transfer points, preference will be given to those points with the largest passenger benefit, such as key stations and town centres.

A new way of calculating fares is coming

In 2016 we are expecting to have a new simplified fare system that calculates fares based on how many zones you travel through as part of your journey.

You will not be charged more for transferring during that journey.

 

Further details

Network capacity

Although the number of bus routes will reduce, the number of buses in the public transport network will not reduce. For example, instead of having 9 bus routes operating with 2 buses an hour per route (total 18 buses), there could be 3 bus routes operating with 6 buses an hour per route (total 18 buses). By reducing the number of routes from 9 to 3, we can increase the frequency of each route by using the same overall number of buses, while still servicing the same number of key origins/destinations.

The planning of the New Network has considered current peak period bus loadings and has been designed to ensure that services will be highly utilised but not overcrowded. In instances where overcrowding may occur, AT will respond to this with additional services and/or higher capacity vehicles.

On shorter local routes, smaller buses may be used, where it is considered that smaller buses will provide sufficient capacity to meet the passenger demand at all times.

Renumbering of bus routes

Bus routes will be renumbered in order to make the New Network less complex, easier for customers to understand and to emphasize the Frequent Network.

School services

Existing school services will be largely carried forward into the New Network, but with an intention to review and refine them once travel patterns from the new services have been established. Any changes to school bus services will be consulted on directly with the affected schools.

Costs

The actual operation of the New Network is intended to be resource neutral for AT (and rate payers), as the AT resources required to operate the network will remain the same or similar, for example, the number of buses needed.

Although we expect the cost of operating the network to be close to cost neutral, we cannot be certain of this until the network is implemented.

New infrastructure and upgraded existing facilities will also be needed to allow the New Network to operate efficiently and to improve the customer experience. There is a cost to deliver these improvements beyond current operational resources.

Spacing between bus stops

As part of the New Network, we're reviewing the spacing between bus stops. A route with many bus stops close together can mean a longer journey and unreliable arrival times. However, a route with fewer bus stops reduces the number of times a bus has to stop and start, allowing buses to reach their destination quicker.

A faster journey also allows for operational improvements to the bus network, such as increased frequency of buses and more consistent journey times

Reorganising bus stops is a balance between spacing bus stops to improve bus running times, while achieving our intention to get as many Aucklanders as possible within 400m of their nearest bus stop.

Park and ride

AT has a policy to clarify the role of park and ride facilities within the public transport network, and to set clear priorities for future investment. The development of Park and Ride will be done as an integral part of the public transport network, where it can maximise patronage growth and provide customers with alternative ways to access public transport services.

Find out more about the AT's Parking Strategy.

 


For more information

Contact Auckland Transport