Auckland Transport

New Network for the central suburbs

The final decisions on the New Network for buses in the central Auckland suburbs have been made and the routes are now available.

Public consultation on the proposed new network for the central suburbs area was open from 1 October to 14 December 2015. Central suburbs (isthmus) includes the area from New Lynn across to Panmure, Glen Innes and St Heliers, and from Onehunga to the city centre.

We plan to introduce the New Network for the central suburbs in early-mid 2018.

Summary of responses

The public were invited to provide feedback, via:

  • A brochure sent to all central suburbs households.
  • Over 56 public and stakeholder events.
  • A comprehensive advertising campaign displayed online, in newspapers, in posters and on board buses.
  • Email newsletters.
  • An online feedback form, discussion forum, and other interactive tools.

There were 3743 individual pieces of feedback, this included individual feedback forms and freeform submissions from key stakeholders. More than 600 comments from the online discussion forum and other online channels were included in the analysis. The final network has been designed as a result of this feedback along with practical and budgetary constraints.

What you told us

Overall, there was slightly more support 43% (strongly support or support) than opposition 39% (oppose or strongly oppose) for the central suburbs New Network. There were 17% who were neutral and 2% weren’t affected.

Some of the larger issues raised which led to the high opposition to the proposals such as keeping the Outer Link and keeping a direct connection from Orakei to the city have been resolved. As a result of these changes, we would expect the numbers of people supporting the network to increase significantly if we were to ask the question again after announcing the final network.

Overall support for or opposition to the central suburbs New Network

  • Strongly support: 18%.
  • Support: 25%.
  • Neutral: 17%.
  • Oppose: 18%.
  • Strongly oppose: 21%.
  • Doesn't affect me: 2%.

Feedback and decisions

Changes made as a result of feedback

In total, we consulted on 53 proposed routes. As a result of feedback, route changes were made to 18 of these, 24 have no change, 11 routes were removed and replaced by 12 new ones.

Proposed services and number of changes

  • Total number of proposed services: 53.
  • Services with changes to routes: 18.
  • Services with no change: 24.
  • New services added: 12.
  • Services removed: 11.

Proposed central suburbs New Network

Central Proposed New Network Map

Final central suburbs New Network

Central Suburbs New Network Map Final

Other maps

How we reached final decisions

The feedback analysis process included:

  • Reading all pieces of feedback, and categorising them to produce statistics.
  • Investigating the points raised within the feedback, and making decisions based on the merit of the arguments explained.
  • Considering the practical and financial constraints.
  • Reviewing other data, including patronage and performance figures.
  • Test driving alternative routes in a bus.

Final decisions aimed to serve the public transport needs of the widest number of people possible within the community, taking on board their views expressed, while still being aligned with the principles of the New Network.

To find out why the below changes were made, refer to the detailed explanations in the consultation summary.

Table of final routes and changes made to them as a result of feedback

Route number Final central suburbs New Network

City Link

  • No change

Inner Link

  • To travel via Queen St and Victoria St

Crosstown 4

  • Removed, replaced by Outer Link

Outer Link

  • Outer Link replaced Crosstown 4 and travel between Newmarket, Mt Eden and St Lukes

Crosstown 5

  • Removed, replaced by 202 and 708

Crosstown 6

  • To travel via Great North Rd and St Lukes Rd
  • To travel via Remuera Rd to Glen Innes

Crosstown 6a

  • No change

Crosstown 7

  • No change

Crosstown 8

  • Extended to New Lynn and Otahuhu via Church St

Crosstown 9

  • To travel via Portage Rd and Bolton St
  • Terminate at Onehunga

Crosstown 9a

  • Removed, replaced by 723


  • No change


  • No change


  • No change
  • Express route added*


  • No change
  • Express route added*


  • No change


  • No change
  • Express route added*


  • Route changed to travel to New Lynn and full length of Boundary Rd
  • Express route added*


  • No change


  • No change
  • Express route* added via Ian McKinnon Dr


  • To travel through Lynfield via Canberra Ave and Halsey Dr
  • Express route added* – via Ian McKinnon Dr


  • No change


  • To travel via Glass Rd and terminate on Dominion Rd Ext


  • To terminate on Dominion Rd Ext


  • New route on Manukau Rd


  • No change to route south of Sylvia Park
  • Route replaced by 723 between Sylvia Park and Glen Innes


  • Route to continue to City from Botany


  • Route to terminate at Panmure from Howick


  • To travel via St Johns Rd and Apirana Ave


  • To travel via St Heliers Bay Rd and Apirana Ave
  • Renamed to Blue Link


  • No change


  • To travel via Karangahape Rd, Queen St and Hobson St


  • To travel via Queen St and Hobson St


  • No change


  • Extended to Lynfield


  • No change


  • New route from Wynyard to St Lukes via Ponsonby and Kingsland


  • No change


  • No change


  • Removed – replaced by 298


  • No change


  • New route of 296 including Waitangi Rd and Mt Wellington area


  • No change


  • No change


  • No change


  • No change


  • Route shortened to Otahuhu from Highbrook area


  • New route for Panorama Rd area


  • Route removed, replaced by new 701 and 511


  • Route removed, replaced by 298


  • To travel via Marua Rd


  • Route removed, replaced by 705 (similar path to 703 for majority of route)


  • To travel to Benson Rd


  • New route to travel between Mission Bay and Newmarket


  • Route removed, replaced by 766


  • Route removed, replaced by 705


  • Route removed, replaced by 766


  • New route to travel between Glen Innes and Onehunga via Panmure and Sylvia Park


  • No change


  • New route to travel through Meadowbank and Grand Dr



  • New route to travel between Glen Innes and St Heliers via Mt Taylor Rd


  • Route removed, replaced by 729


  • New route to travel between Glen Innes and City via Orakei


  • New route to travel through Orakei and Glendowie


  • To travel via Mt Taylor Dr
  • Peak span increased


  • No change
  • Peak span increased

Hours of operation and frequency

See the final frequency of services and hours of operation (PDF 46KB)

Services are subject to change following a tender process.

City centre bus services

The city centre map shows what we expect to be in place in 2017 when the central suburbs New Network is implemented.

Bus routes and terminals in the city centre will be subject to changes and interim arrangements which were not possible to include in the context of the central suburbs consultation.

These changes and interim arrangements will be necessary because of:

  • The impact of the City Rail Link (CRL) construction on the city centre street network between June 2016 and 2023 when the CRL is expected to open (changes were made in October 2015 and April 2016 to allow for CRL enabling works).
  • The need to provide for buses in advance of the construction of new or improved bus facilities at places such as Britomart (East and West), Wynyard Quarter and Learning Quarter (all of which are currently being investigated).
  • The possible construction of a light rail line through the city centre within the next 10 years.
  • Other city centre improvement projects to implement Auckland Council’s City Centre Masterplan 2012.

See the final city centre bus map (PDF 288KB)

See the proposed city centre bus map (PDF 508KB)

Simpler Fares

Another issue raised through the consultation was the perceived need to pay an extra fare for transfers under the New Network. However, by the time the central suburbs New Network is implemented, the new fare system – Simpler Fares - will be in place so that transferring passengers using an AT HOP card will pay the same price for a journey on multiple vehicles as for a journey of the same distance made using a single vehicle, and therefore will not face a financial penalty.


Consultation summary and decisions report

Download the consultation summary and decisions report (PDF 2MB)

A hard-copy of the report is available (from Tuesday 6 July 2016) at service centres, libraries, and Local Board offices.

Download the consultation brochure


Due to the scale of change, the New Network for Auckland will be implemented in phases by area. The changes for central suburbs are currently planned for mid-late 2017. Dates will be updated as they are confirmed.

See the New Network project timeline for other areas of Auckland.

The next step for the central suburbs is to finalise the route descriptions and timetables of the new services, for tender.

Before any changes are made, there will be an extensive information campaign to inform residents of the change.