Auckland Transport

Bus stop & shelter maintenance

Bus Shelters

New Bus ShelterPlease contact us to: 

  • Request a new bus shelter
  • Report that a bus shelter (excluding Adshel) needs repair or cleaning

For Adshel bus shelters please contact Adshel directly on 0800 237 435.

Bus stop policy and guidelines

Passenger safety and comfort are given priority in Auckland's bus stop policy and guidelines adopted in 1995. The policy says Auckland will upgrade and maintain its bus stops and associated facilities to be:

  • Consistent with Auckland's passenger transport strategies

  • Situated within easy walking distances for passengers

  • Supported by safe and sheltered access routes to and from the stop

  • Safe and quick for getting on and off buses

  • Safe and quick for buses to get into and out of the stop

  • Bus stops will have:

    • Safe, comfortable and visible waiting areas

    • Appropriate timetable information for passengers

Under the bus stop policy, commitment is made to consulting with affected bus operators and residents over any proposal to move a bus stop.