Any person can make an official information request. Under the legislation, Auckland Transport is obliged to provide reasonable assistance to anyone who wishes to make a request for information.
Official information requests are governed by the Local Government Official Information and Meetings Act 1987. Under this Act, everything we do is public information and our books have to be open and freely available. Most information is readily available. However if you are seeking a lot of information, or the information is not readily available, we will work with you on applying for the information under the appropriate Act.
Make an official information request by
Timeframe for official information requests
AT must acknowledge your request as soon as practical and respond no later than 20 working days after it is received.
If you are not satisfied with Auckland Transport’s handling of your request made under the Local Government Official Information and Meetings Act, you can contact the Office of the Ombudsman.
Transfer of requests
If the information required is held by another government organisation, we will transfer the request to the appropriate agency and advise you within 10 working days of receiving the request.
A suitable reason must be given for seeking an urgent request. We will endeavour to process the request as soon as possible.
Ways of providing responses
You can elect to receive your response in one of the following ways:
- Electronic written response,
- Hard copy written response, or
- Verbally over the phone or in person.
The first five hours of time spent on fulfilling official information requests are free, thereafter a charge of $47.50 per 30 minutes will be made.
Need more information?
Contact Auckland Transport