Under LGOIMA, Auckland Transport (AT) is obliged to provide reasonable assistance to anyone who makes an official request for information.
Official information requests are governed by the Local Government Official Information and Meetings Act (LGOIMA) 1987. Under this Act, all of Auckland Transport’s work is considered public information and all books must be open and freely available to the public.
Most of this information is already available on the AT website. If you require a large amount of information, or if the information you are seeking is not readily available, we will work with you and respond to your request as best as we can.
Submit an official LGOIMA request
Use your MyAT account to submit an official information request.
Don’t have a MyAT account? Create one and then return to this page to continue.
Alternatively, you can email us at firstname.lastname@example.org
Timeframe for official information requests
Auckland Transport must acknowledge your request as soon as possible, and we will communicate their decision about your request no later than 20 working days.
If you are not satisfied with the way your request was handled by AT under LGOIMA, you can lodge a complaint with the Office of the Ombudsman.
Transfer of requests
If the information required is held by another government organisation, we will transfer the request to the appropriate agency an d advise you within 10 working days of receiving the request.
A suitable reason must be given for seeking an urgent request. We will endeavour to process the request as soon as possible.
Ways of providing responses
You can elect to receive your response in one of the following ways:
- Electronic written response
- Hard copy written response
- Verbally over the phone or in person
The first five hours of time spent on fulfilling official information requests are free, thereafter a charge of $47.50 per 30 minutes will be made.
For more details, access the full Local Government Official Information and Meetings Act.
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