COVID-19 information COVID-19 information Home COVID-19 information Last updated 1:15pm, 21 July 2020 Our country’s response to COVID-19 has ensured we are able to move to COVID Alert Level 1 with all services returning to normal. Auckland, thanks for the support. Public transport Alert Level 1 means public transport has returned to normal capacity levels due to physical distancing requirements being removed, we ask that you to continue with public health measures such as washing your hands frequently, coughing into your elbow and avoiding touching your face as much as possible. If you are not feeling well, please stay at home. Using public transport You can now board buses using the front door and there are no longer signs displaying where you can't sit, passenger capacity has now returned to normal. We are continuing to ensure that all public transport is being cleaned throughout its daily service. Buses and trains are being spot checked, with high touch surfaces being sanitised. Fares For now, we will continue to only accept AT HOP card payments on vehicles. If customers need assistance in obtaining or loading an AT HOP card, they can visit a customer service centre or call 09 355 3553. Contact tracing We should all continue to keep track of where we’ve been and who we’ve seen to assist with rapid contact tracing. We strongly recommend that customers register their AT HOP card to help should tracing be required. Those who do not already have an AT HOP card can find a retailer. Planning your journey Journey Planner: For the most reliable service information, use our Journey Planner tool to help plan your trip. AT Mobile: Download the AT Mobile app for alerts on disruptions and changes to services Save your regular journeys and stops to receive personalised alerts. Watch this short video on how to save stops in AT Mobile. We need your permission to send notifications, so please remember to turn them on when opening AT Mobile for the first time. The best place to find the latest New Zealand COVID-19 information is on the Ministry of Health’s website and the Government's main COVID-19 website. For COVID-19 health advice and information, or if you think you may have COVID-19, Aucklanders can contact the Healthline team (for free) on 0800 358 5453. Contact Auckland Transport Contact Auckland Transport Was this page helpful? Yes No How can we improve this page?