COVID-19 information COVID-19 information
Last updated 9:45 am 10 May 2022
As the Omicron variant spreads in the community, we may have a high number of short-notice cancellations across our services. See our Timetables page for updated travel information.
We also recommend checking Journey Planner, AT Mobile app, Live Departures, or digital signs at stops and stations. For any additional changes in train timetables due to rail network closures, visit Planned Rail Closures.
For your own safety, and to protect other travellers and staff onboard, face masks must be worn on board and while waiting at stations. See below for more information.
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Travel during the Orange setting of the COVID-19 Protection Framework
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School bus timetables for ākonga (students)
Travel during the Orange setting of the COVID-19 Protection Framework
Tāmaki Makaurau is currently at the Orange setting of the COVID-19 Protection Framework.
- You are encouraged to continue wearing a face mask when you leave your home and when physical distancing is not possible.
- A face mask needs to be an actual mask attached to the head by loops around the ears or head. This means scarves, bandannas, or t-shirts should not be used.
- A face mask must be worn on-board and while you are waiting at stations if you are a ākonga (student) year 4 and above as well as adults. This includes school buses, bus and train stations, bus stops and ferry terminals.
- You do not need to wear a face mask if you have medical reasons not to. For more information on exemptions go to: www.COVID19.govt.nz
- Face masks are on sale in vending machines at public transport facilities across Tāmaki Makaurau. The masks are in 42 machines at bus and rail stations and ferry wharves.
- You are no longer required to scan the QR code onboard.
- Detailed information about the Orange setting can be found under the new COVID-19 Protection Framework available at www.COVID19.govt.nz.
- Please check fullers.co.nz or sealink.co.nz for other requirements when traveling to Waiheke, Rangitoto, Rotoroa, Tiritiri Matangi and any other Fullers360 experiences and tours
For more information on where and when you are permitted to travel go to: www.COVID19.govt.nz
What this means for public transport
Kua whakaturehia te mau i ngā uwhi mata
Face masks are mandatory
- You can use public transport to travel throughout the Tāmaki Makaurau region.
- Bus services (including those for school) and trains are running at regular timetables.
- Southern line rail replacement buses are running every hour.
- Some Gulf Harbour and Half Moon Bay sailings have been temporarily replaced by buses.
- The Te Onewa - Northcote Ferry Terminal remains closed until mid-May, while we make additional upgrade to this facility.
- The Devonport ferry service is now running to a 30-minute frequency during peak hours, while Bayswater and Birkenhead ferry services are running every hour. See Devonport, Bayswater and Birkenhead timetables.
- The Waiheke Ferry Winter Timetable has also been introduced.
- In the Orange setting physical distancing is not a requirement onboard our services, which means someone might be sitting next to you onboard.
- Our AT Mobile app shows if there is space on board buses or trains before you board.
- Remember to tag on and tag off using your AT HOP card.
- Although we’re working hard to update cancellations in our systems, there may be some occasions when these are last-minute and can’t be communicated in time. We recommend checking service updates on the AT Mobile app, Live Departures, or on digital signs at stops and stations.
As always, the safety of our staff and customers is our top priority. All public transport services are being cleaned regularly and thoroughly.
What this means for parking
- All parking restrictions apply for both on and off-street parking. Please take note of bus lanes and special vehicle lanes and use them correctly.
The best place to find the latest New Zealand COVID-19 information is on the Ministry of Health’s website and the Government's main COVID-19 website. For COVID-19 health advice and information, or if you think you may have COVID-19, Aucklanders can contact the Healthline team (for free) on 0800 358 5453.