COVID-19 (Coronavirus) Information

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Auckland Transport

COVID-19 COVID-19

Last updated 1:00pm, 7 April 2020

The COVID-19 situation continues to develop in New Zealand, and Auckland Transport is aware that this is an uncertain period which is concerning to many in our community.

The well being of our customers is top of mind.

Alert Level 4 – Public transport timetables

The government has announced that New Zealand will move to Alert Level 4 at 11.59pm on Wednesday, 25 March 2020. The timetables below are valid from Thursday 26 March 2020 until further notice.

Bus services – Bus services will largely operate according to weekend timetables. Some services will be removed (Such as school buses and Skybus) while services to key medical centres will retain regular or more frequent services. 

Train services – During COVID-19 Alert 4, AT trains services will be running to the Sunday timetable. Some additional early morning train services have been added to ensure essential workers can get where they need to be. The below times are the departure point are from the start point on each line.

Eastern Line:

  • To Britomart – 5:53am, 6:53am
  • To Manukau – 5:46am.

Southern Line:

  • To Britomart – 5:34am
  • To Papakura – 5:40am.

Western Line:

  • To Britomart – 5:10am (Departs from Henderson).

Ferry – The Birkenhead, Bayswater, Stanley Bay and Gulf Harbour services are cancelled. Remaining services will operate to a reduced schedule. 

Note: some key ferry services such as those to Waiheke and Devonport are not contracted or managed by AT. However, Fullers 360 have advised that they will also be providing free travel to Waiheke and Devonport.

These timetables will be maintained until the Government announces a reduction of the COVID-19 Alert Level or advises otherwise.

We will be monitoring these services and changes may continue to be made to timetables. Please note that due to the rapid development of these timetables digital information boards at our facilities will not have the most up to date information. We suggest you refer to the information and plan your journey ahead. We hope you will bear with us while we endeavour to maintain services during this time.

Alert Level 4 - Tips for travelling safely on public transport

New Zealand is now at Alert Level 4. At Level 4, you should not travel unless your journey is absolutely essential. Public transport services will only be available for those working in essential services, for medical reasons, to access essential services including getting to and from the supermarket, and to move essential goods. For details on what is considered an essential service visit the COVID-19 government page.

Important changes to how we travel on buses

Follow these tips along with Ministry of Health guidelines to keep safe while using public transport.

  • In alignment with new national policy while at Alert Level 4, all public transport (bus, trains and ferries) contracted by AT will be free from the morning of Thursday, 26 March.
  • From 11.59pm on Wednesday, 25 March 2020 public transport services will only be available for those working in essential services, for medical reasons, to access essential services including get to the supermarket, and to move essential goods. For details on what is considered an essential service visit the COVID-19 government page.
  • You must now use the rear door to get on and off the bus. This is to help ensure everyone is kept as safe as possible by minimising the physical contact between customers and bus drivers.
  • While travel will be free people should continue to tag on and off using their AT HOP card. This will allow Auckland Transport to monitor passenger numbers and make fast adjustments to services if required due to changes in demand.
  • Essential workers may be asked, while travelling, to show who they work for. Where practical people should carry some form of identification showing who they are, who they work for, and their job (e.g. a business card, letter from their employer, or other work ID).
  • If you use a wheel chair or other mobility device, or require driver assistance, you can still use the front door.
  • If you do have to travel, please stay at least 2 metres apart from others. Look out for stickers telling you where to sit which we will be adding to services.

If you do need to use Public Transport for Essential travel, here are some useful tools:

  • Where possible, we ask that you use an AT HOP card to travel.
  • Download the AT Mobile app for the latest notifications. AT Mobile is the best way to keep up to date with alerts on disruptions and changes to services.
  • By saving your regular journeys and stops in AT Mobile, you will also receive alerts and information specific to the services and stops you use. Watch this short video on how to save stops. We need your permission to send these notifications, so please remember to turn this on when opening AT Mobile for the first time. Watch this short video on how to save stops.
Download the AT Mobile app for the iPhone on the App Store Download the AT Mobile app for Android on the Google Play store

Visit our Service Announcements page for updates.

Alert Level 4 - Projects and constructions

All AT construction sites have been made safe and secure by our contractors and are currently closed. These sites will be regularly monitored for health and safety. Only work related to maintaining essential services and critical infrastructure and to address immediate and short-term safety issues (e.g. emergency maintenance work) will be undertaken by AT until the alert level is reduced by the government.

Rest assured that while we are not physically on site, we are continuing to use this time to plan for the eventual restart and next phases for all of our projects.

Although all routine work - such as footpath renewals, road re-surfacing and new road building - are now on hold, AT will continue to operate essential services.

The following activities have been classed as essential services and will continue during the time that we remain at Alert Level 4:

  • Pothole repairs.
  • Road side drain and intersection sweeping.
  • Clearing of critical catchpit grates - which are located in areas prone to flooding during moderate to heavy rainfall.
  • Maintenance of regulatory and safety signage.
  • Unsealed road maintenance (grading and re-metalling as required).
  • Monitoring and maintenance of construction sites that have been closed under Alert Level 4.
  • Responding to crashes, spillages, fallen tree branches, slips and providing temporary traffic management as required.
  • Maintenance of road markings, intersection markings and edge marker posts for safety reasons.
  • Clearing of trees and other vegetation to maintain sight lines.
  • Maintenance of drains on our unsealed road network.
  • Streetlight maintenance (replacement of faulty luminaires) and other similar faults where the lights are out. Also making light poles safe after car crashes.
  • All traffic signal faults will be attended to as normal.

Alert Level 4 - Parking and traffic information

Traffic volumes are expected to be relatively light due to the number of businesses closing and people staying indoors. Therefore, traffic signalling will be managed to give priority access to hospitals and other essential services.

Parking

  • On street parking will be free and time limits (P30, P60, P120 etc.) will not be enforced.
  • AT parking buildings and pay and display carparks are also free for casual users.
  • There is to be no parking on special vehicle lanes (Bus, T2 and T3 lanes) at all times. This is to ensure that public transport and emergency vehicles will be able to move freely.

For any inquiries about parking customers can still get in touch with AT as they normally would - 24 hours 7 days a week by calling 09 355 3553.

Proactive steps AT is taking during COVID-19

  • Asking Aucklanders to follow the Ministry of Health’s guidelines on self-isolation.
  • Giving personal hand sanitisers to our frontline staff and reminding them that washing and drying hands is still the most effective means of practising good hygiene.
  • Cleaning our buses, trains, and ferries on a regular basis and stepping up the cleaning of surfaces like handrails. We have plans to carry out even more extensive cleaning of our buses, trains, ferries, and facilities if recommended by the Ministry of Health.
  • Building new public hand sanitiser stands at key locations across our transport network. All toilets across our transport network have been fitted with *hand sanitiser dispensers. 
  • Making sure information and advice from the Ministry of Health on preventive measures are being supplied to our staff, operators and contractors. The frequency of these updates has increased since the first confirmed COVID-19 case in New Zealand was reported.
  • Displaying Ministry of Health posters regarding COVID-19, as well as hand hygiene, in our offices, buses, trains, ferries and other facilities.
  • Customers buying a paper ticket to travel will be given a free AT HOP card for their journey. This service will be available at AT’s 13 customer service centres. These AT HOP cards will be limited in quantity and for those who only carry cash.
 * We have 20 hand sanitiser stands deployed across 16 facilities.
  1. Britomart Station (three).
  2. Newmarket Station.
  3. Otahuhu Station.
  4. Manukau Bus and Train Station.
  5. Downtown Ferry Terminal (one at pier one and pier two).
  6. Devonport Ferry Terminal.
  7. Panmure Bus and Train Station.
  8. New Lynn Bus and Train Station.
  9. Henderson Train Station.
  10. Waiheke (Matiatia) Ferry Terminal.
  11. Halfmoon Bay Ferry Terminal.
  12. Birkenhead Station.
  13. Albany Station.
  14. Constellation Station.
  15. Smales Farm Station.
  16. Akoranga Station.

Tips from the Ministry of Health and Ministry of Transport

Ministry of Health

Call Healthline on 0800 358 5453 if you have any symptoms and have been to any countries or territories of concern or have been in close contact with someone confirmed with COVID-19.

  • Avoid touching your eyes, nose or mouth.
  • Wash your hands with soap and water often, for at least 20 seconds.
  • Cough or sneeze by covering your mouth and nose with tissues. If you don’t have a tissue, cough or sneeze into your upper sleeve or elbow.
  • Use an alcohol-based hand sanitiser with more than 60 percent alcohol.
  • Try to avoid close contact with people who are unwell.
  • Clean and disinfect frequently touched surfaces and objects, such as doorknobs.

Ministry of Transport

Auckland Transport also welcomes guidelines released today from the Ministry of Transport about using public transport in light of COVID-19.

The ministry says it is safe for Aucklanders to continue to use buses, trains and ferries as long as they are feeling well. If you don’t feel well, stay home to help limit the spread of any virus.

This recommendation is supported by the Ministry of Health which has made it clear there is no link between using public transport and confirmed cases of COVID-19 in New Zealand.

The Ministry of Transport recommends people take extra measures to help reduce the spread of COVID-19 such as:

  • Avoid close contact (within 2 metres) with people with cold or flu-like illnesses.
  • Cover coughs and sneezes with disposable tissues or clothing. Place tissues in a rubbish bin if possible.
  • Wash hands for at least 20 seconds with water and soap and dry them thoroughly:
    • before eating or handling food
    • after using the toilet
    • after coughing, sneezing, blowing your nose or wiping children’s noses
    • after caring for sick people.

The best place to find the latest information about the COVID-19 situation in New Zealand is on the Ministry of Health’s website and the Government's main COVID-19 website. For COVID-19 health advice and information, or if you think you may have COVID-19, Aucklanders can contact the Healthline team (for free) on 0800 358 5453.