COVID-19 (Coronavirus) Information
Last updated 2pm, 29 May 2020
Our country’s response to COVID-19 forced many of us to change our daily routines, as we move into COVID Alert Level 2 services will begin to return to normal with some changes.
Important information for travelling on public transport during Alert Level 2
Public Transport will be operating to normal schedules* and with fare collection resuming under Alert Level 2.
Cash is still not being accepted under Alert Level 2.
We strongly recommend that you register your AT HOP card to help with contact tracing should it be required. This will also allow us to monitor passenger numbers and make fast adjustments to services if required due to changes in demand. We will be working to make those changes as quickly as possible and again advise customers to plan their journey ahead.
If you do not already have an AT HOP card you can find a retailer.
Physical distancing must be observed on all bus, train and ferry services with 1 metre distance required between passengers. While we will be operating to normal schedules, we will be running at 43% of passenger capacity under Alert Level 2 to make sure safe physical distancing can be achieved. Please note that standing on buses, trains or ferries will not be allowed while we are at Alert Level 2.
Signage on board buses and trains will guide you to where you can and cannot sit based on physical distancing restrictions.
Physical distancing of 2 metres must still be observed at all of our facilities such as stations, platforms and stops.
*During Alert Level 2 Waiheke and Devonport ferry services operated by Fullers will continue to operate at a reduced timetable. For more information on timetables please use the journey planner, or visit the Fullers website for the latest information.
To help everyone keep their distance from others on buses and trains during June, we’re encouraging you to travel at off-peak times if you can.
Adult passengers will receive 30% off AT HOP adult fares for travel on weekdays between 9am and 3pm, and after 6:30pm. Tertiary Students with a tertiary concession on their HOP card will also receive 30% off an Adult AT HOP fare (rather than the usual 20% tertiary discount).
Details of the offer:
Excluded SkyBus services.
AT-contracted school bus services will operate during Alert Level 2. Following the Government’s guidelines, physical distancing measures will be different to our public transport services.
The Ministry of Transport, New Zealand Transport Agency, and Ministry of Education have reviewed the operation of school bus services during the first week of students returning to schools under Alert Level 2. After consultation with the Ministry of Health it has now been deemed safe to allow standing passengers on all school buses that follow Ministry of Health guidelines.
From Monday 25 May, AT school buses will be able to accept more passengers on board each bus now that some passengers can be standing if required.
Working closely with the schools, we have several measures to support contact tracing for all passengers. Hand sanitiser will also be made available for students boarding and departing the bus, in addition to the bus being cleaned in accordance with Government guidance.
We’ve taken proactive steps to make the well-being of our customers and staff our top priority:
Auckland Transport – Cleaning our Network
We need your permission to send notifications, so please remember to turn them on when opening AT Mobile for the first time.
Some simple guidance will keep you, your fellow passengers, and our staff safe.
We all need to play our part in keeping everyone safe.
Bus stickers used on public transport at Alert Level 2.
We still need to ensure there is managed interaction between our staff and customers under Alert Level 2.
During this time, we recommend you use self-service options such as ordering an AT HOP card online, setting up your account to auto-top up or simply going online to top-up an AT HOP card.
Our call centres remain open and customers can speak to us by calling 09 366 6400.
All our customer service centres will be open but have reduced staff numbers except the following ones which remain closed at Alert Level 2:
At this stage we are still unable to accept cash payments for AT HOP card top-ups at customer service centres, however customers will be able to use EFTPOS.
The best place to find the latest New Zealand COVID-19 information is on the Ministry of Health’s website and the Government's main COVID-19 website. For COVID-19 health advice and information, or if you think you may have COVID-19, Aucklanders can contact the Healthline team (for free) on 0800 358 5453.
Contact Auckland Transport