In the past couple of weeks we have become aware of isolated issues where some customer’s online card top-ups have not worked.

Some customers have received an error message when trying to top-up but then the transaction appears to have gone through.  Please note that the money from these transactions has not been received by Auckland Transport and will not be charged to your credit card.  It may be that the amount is “on hold” with your bank which the bank will then release back to you.  This can take between 7 – 10 days depending on who you bank with.

If you have an issue or a query you can contact us, on ph 09 366 4467, Mon-Fri 6am - 9pm, Sat 7am - 8pm, Sun and public holidays 8am - 6.30pm and we will assist in resolving this. Please be aware our call waiting times might be a bit longer than usual.

We are working hard with our technology suppliers to fix the problem and are aiming to have it rectified as quickly as possible. We apologise for any inconvenience this may have caused you.

Auckland Transport

Regional Public Transport Plan (RPTP)

The Regional Public Transport Plan (RPTP) was formally adopted by Auckland Transport (AT) on 23 September 2013 after public consultation and revision.

In May and June 2015 AT sought public feedback on a proposed variation to the RPTP. As a result of the feedback received several changes were made to the proposed variation. The AT Board formally adopted the variation to the RPTP on 27 July 2015.

About the RPTP

Last updated 15 March 2016, see all updates.

The RPTP is a statutory document that describes the services that are integral to Auckland’s public transport network and the policies and procedures that apply to those services. The RPTP also describes the public transport services that AT proposes for the region over a 10-year period and outlines how this vision will be delivered.

The RPTP was formally adopted by AT on 23 September 2013 after a process of consultation and revision. Variations to the document were formally adopted on 27 July 2015.



15 March 2016

The video "Take a journey with Auckland Transport" has been added to the page.

27 August 2015

The Hearings Panel Report on Public Submissions has been added to the page.

27 July 2015

AT formally adopted the variation to the RPTP.

5 June 2015

Feedback on the proposed changes to the RPTP closed on 5 June 2015. Find out more about the consultation process and documents.

Need more information?

Contact Auckland Transport