Loading and Servicing Management Plan Loading and Servicing Management Plan
Loading and servicing is a critical activity for the everyday operation of Auckland's City Centre. With a considerable number of significant changes happening in the area, the Loading and Servicing Management Plan aims to mitigate the impact of this disruption on loading and servicing activities.
What is loading and servicing?
Loading and servicing is defined as activities that involve:
- the delivery or collection of goods
- carrying out a service such as building maintenance
- picking-up or dropping-off people.
Because of the density of the City Centre, loading and servicing needs to compete for street space with other uses such as people space, public transport infrastructure and other demands for parking. This competition for space will increase as the City Centre grows and street space is redesigned to support this growth.
Auckland has 2 types of on-street loading zones:
- General purpose loading zones (LZ) – Any vehicle, including goods vehicle can use this loading zone to pick up or drop off goods or passengers. The timeframes for use may vary.
- Goods Vehicles Only Loading Zones (LZ GVO) – These loading zones are reserved for commercial goods vehicles that are used exclusively for the carriage of goods. The timeframe for use may vary. A goods vehicle is defined as being “primarily for the carriage of goods and either has at least four wheels or has three wheels and a gross vehicle mass exceeding one tonne.”
Someone in either of these two types of loading zones, with multiple things to load/unload can go back and forth from their vehicle multiple times regardless of the time stipulated on the sign, as long as they are away each time no more than the time specified, for example 5 minutes (P5) or 15 minutes (P15).
Project background
This project provides a plan to ensure the effective operation of loading and servicing in the City Centre throughout this period of significant disruption. It is expected that AT will use this plan as supporting evidence to ensure that City Centre projects mitigate their impacts.
A series of recommendations have been suggested in order to address these issues in the short-term. These recommendations mostly involve the conversion of paid parking to loading zones, both for goods vehicles and general purpose to allow the public to pick up and drop off people and goods. There are also general recommendations that are more systematic and apply across the City Centre. All of the recommendations, plus a detailed overview of the project can be found in the City Centre Loading and Servicing Disruption Management Plan - August Update (PDF 13.6MB).
The user requirements document for the key loading and servicing activity in the City Centre can be found in the User Requirements Report (PDF13MB).
Please find the refreshed City Centre Loading and Servicing Disruption Management Plan for the period June 2023 - June 2024 (PDF 6.8MB).
Project updates
| Location | Project summary | Project status | Project plan |
| Swanson Street | We are planning to convert three paid parking spaces on the northern kerb of Swanson Street, between Federal Street and Hobson Street, to a P5 loading zone. This restriction will apply at all times | Completed | Download proposal drawing (PDF 510KB) |
| Dock Street | We are planning to convert two paid parking spaces on the southern end of Dock Street to a P5 loading zone. This restriction will apply at all times. | Completed | Download proposal drawing (PDF 231KB) |
| Graham Street | We are planning to extend the existing loading zone for Goods Vehicles Only on Graham Street by 7 metres. We will also change the restriction of the P5 loading zone for Goods Vehicles Only to apply at all times. | Completed | Download proposal drawing (PDF 315KB) |
| Lorne Street | A new loading zone is planned outside 38 Lorne Street to meet the high loading and servicing demand in the area. This will improve the loading zone coverage and assist businesses with deliveries along with pickups and drop-offs in the area. The restriction will apply at all times. | Completed | Download proposal drawing (PDF 233KB) |
| Elliot Street | To improve the loading zone coverage and help businesses with their deliveries, AT will introduce a temporary P5 loading zone for two years on Elliott Street outside Smith & Caughey's. It will operate at all times. | Completed | Download proposal drawing (PDF 282KB) |
| Mahuhu Crescent | We are introducing a new P5 loading zone outside 30 Mahuhu Crescent, which will operate at all times. This will improve the loading and servicing experience for businesses and residents in the area. | Completed | Download proposal drawing (PDF 191KB) |
| Anzac Avenue | We are introducing two new P5 loading zones outside 24 and 75 Anzac Avenue. This will operate Monday to Sunday, 8am to 6pm. It will assist in mitigating the increased demand for loading and servicing in the area. | Completed | Download proposal drawing (PDF 318KB) |
| Wakefield Street #81 | A new loading zone is proposed outside 81 Wakefield Street to meet the high loading and servicing demand in the area. This will improve the loading zone coverage and assist businesses with deliveries along with pickups and drop-offs in the area. The restriction will apply at all times. | Completed | Download proposal drawing (PDF 739KB) |
| Wakefield Street #82 (On Mount Street) | A new loading zone is proposed on Mount Street to meet the high loading and servicing demand in the area. This will improve the loading zone coverage and assist businesses with deliveries along with pickups and drop-offs in the area. The restriction will apply at all times. | Completed | Download proposal drawing (PDF 691KB) |
| Durham Street West | AT is planning to extend the length of the existing loading zone and confirm the temporary loading zone at the western end of Durham Lane. | Completed | Download proposal drawing (PDF 1.48MB) |
| Mount Street | A new loading zone is proposed on Mount Street to meet the high loading and servicing demand in the area. This will improve the loading zone coverage and assist businesses with deliveries along with pickups and drop-offs in the area. The restriction will apply at all times. | Completed | Download proposal drawing (PDF 761KB) |
| Parliament Street | A new loading zone is proposed on Parliament Street to meet the high loading and servicing demand in the area. This will improve the loading zone coverage and assist businesses with deliveries along with pickups and drop-offs in the area. The restriction will apply at all times. | Withdrawn | Download proposal drawing (PDF 855KB) |
| St Paul Street | A new loading zone is proposed on St Paul Street to meet the high loading and servicing demand in the area. This will improve the loading zone coverage and assist businesses with deliveries along with pickups and drop-offs in the area. The restriction will apply at all times. | Completed | Download proposal drawing (PDF 866KB) |