Operating a dockless bike or e-scooter share service in Auckland
How dockless bike or e-scooter share works
Dockless share schemes offer rental bicycles or electric scooters (e-scooters) that can be picked up and parked around the city. These services differ from traditional bike-sharing schemes where bikes are docked to fixed locations.
Users locate and unlock the bikes or e-scooters, and pay for trips using their smartphones. They are rented per trip, typically used for short trips, and are tracked via GPS.
When riders are done, they can park the bikes or e-scooters, preferably beside cycle racks or in public spaces in a safe manner.
The schemes are privately owned and operated, and operators must ensure that bikes and e-scooters are safe and not a nuisance to pedestrians or other members of the public, especially vulnerable users such as children, older people, and those with accessibility issues.
We want to ensure members of the public are able to use and enjoy our city's roads and walkways.
Each operator is required to provide contact details on their bikes or e-scooters so users and members of the public can contact them about any issues.
Setting up a dockless bike or e-scooter share service
If you want to set up a dockless share service, you must apply for a mobile trading licence from Auckland Council before you launch.
Auckland Council and Auckland Transport (AT) will determine how many operators and numbers of bikes or e-scooters are appropriate.
The trading licence will help the council and AT ensure operators provide a safe service, and that dockless services are not causing a nuisance in public places.
The licence includes a code of practice, developed by AT, to ensure that any service is safe and compliant.
You may also be interested in:
Cycle share - We are working with NZTA to investigate the feasibility of a bike share in the city centre.