Find out about taking dogs, pets and other animals on the bus, train or ferry.
On the train
Service dogs and disability assist dogs are allowed to travel on trains at all times.
Passengers are able to bring domestic pets enclosed in suitable carriers or pet dogs that are leashed and muzzled on board.
Domestic pets must be enclosed in a suitable pet carrier. The carrier must be small enough to be held on the passenger's lap or stored securely under the seat. Pets aren't allowed in the aisles or on seats.
Pet dogs must be leashed and wearing an approved muzzle that prevents biting. Head halters are not permitted.
- Passengers travelling with pets will only be allowed on trains during off-peak hours (9am to 3pm, and after 6:30pm weekdays, all day weekends and public holidays.)
- Only tame domestic pets are allowed to travel and only one per person.
- All pet dogs must be either wearing an approved muzzle and lead, or be travelling in an approved pet carrier.
- Pet carriers must be small enough to fit under a seat, or on the passenger's lap. Pet strollers must be enclosed, can only travel in the accessible carriage, and must not impede other passengers.
- Passengers with pets are responsible for their pet and must keep them caged, or leashed and muzzled, and under control on trains and platforms.
- Passengers with domestic pets are responsible for all pet mess and must ensure that any pet mess is cleaned up before they exit the train and or the platform.
- Passengers with pets may be asked to wait for the next service if the train is too crowded.
- Passengers with pets may be refused entry or asked to leave if the pet is likely to, or is causing a safety risk or nuisance to other passengers.
- Domestic pets travel free of charge.
- Domestic pets cannot travel on rail replacement buses.
- Children younger than 16 years cannot travel with pets alone.
If you are travelling with a pet dog and see a disability assist dog or disability assist dog in training board the train, please ensure your dog does not distract the team. It may be helpful to inform the handler you have a pet on board, to move to the rear of the train carriage, or to change carriages.
On the bus
Service dogs and disability assist dogs are allowed to travel on buses under the supervision of their handler. Other pets are not allowed.
Waiheke Island Buses are the exception to this "no pets" policy, dogs are allowed on board.
On the ferry
Service dogs and disability assist dogs are allowed to travel on all ferry services. Other dogs and small animals in cages are allowed to travel on most ferry services. Charges may apply. Please check with your ferry operator before you travel.
Blind Low Vision NZ Guide Dogs - same vision, new look
Blind Low Vision NZ are currently in the process of phasing out the red guide dog coats and replacing them with new black coats with reflective trim and their white and orange branding. This new look will better-align the guide dogs programme with Blind Low Vision NZ. It is also important to note that some of the guide dog teams choose not to wear the coats. In this case, a branded harness will be used instead.
You may also be interested in:
- Accessible travel
- Luggage on public transport
- Bikes & public transport
- Bus, train & ferry operator contact details