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Auckland Transport

Pay by plate parking Pay by plate parking

Pay by plate parking is a paperless parking payment system that works using your vehicle's licence plate number.

You do not need to return to your vehicle to display a ticket. Your vehicle licence plate number is used to confirm your parking has been paid.

Report a problem with a pay by plate machine


Ways to pay

Pay by plate machine

  • You can use the pay by plate machines located in paid parking areas to pay for parking

AT Park

  • You can register with AT Park (online account) to pay. Once set up you can use the AT Park app, AT website or text (SMS) to start and stop a parking session.
  • Find out how to register and use AT Park

How pay by plate works

Pay by plate parking is a paperless system that works by using a vehicle licence plate number rather than a paper ticket.

Pay by plate only records the plate number entered, this is not associated with, or cross-referenced to any other authorities’ data base for vehicle registrations. No vehicle owner information is captured when paying with pay by plate machines.

Our parking officers use licence plate recognition to confirm that your vehicle has a valid parking session in the area it is parked.


How to use pay by plate machines

To pay for parking, you enter the vehicle licence plate number and pay for the amount of time you want to park.

You do not receive a paper ticket, so there is no ticket to display in your vehicle.

If the machine is faulty, you must pay for parking at another machine, or use AT Park to pay.

Pay for parking at machine

  1. Enter correct vehicle licence plate number.
  2. Check vehicle licence plate number is correct.
    • If the licence plate number is wrong, select cancel and start again.
  3. If licence plate number is correct, press 'OK'.
  4. Select payment option - coins or card.
    • If paying with coins, enter coins until desired parking time is shown on the screen, press 'OK'.
    • If paying with debit or credit card, select time period, select “MORE” or “LESS” until desired amount of parking time is reached. Then press 'OK'. The display will prompt you to either insert your card or present card to the PayWave reader.
  5. Machine will ask if you want an eReceipt (electronic receipt).
  6. If you select “YES” it will display a 4-digit code and the URL my-receipt.com for you to go online to download your eReceipt.
  7. Once your transaction is complete, the machine returns to the main screen.
  8. You can re-enter your vehicle licence plate number and machine will display a summary or your parking session.

Machine payment options

Credit card or debit card

You can use your credit or debit card (50c transaction fee applies). Cards accepted are Visa, MasterCard and American Express credit cards, and Visa debit cards.

Machines also have tap and go functionality, where you can use your Visa PayWave or Mastercard PayPass card.

Coins

New Zealand coins are accepted at most pay by plate machines. Please check the machine for details.

EFTPOS not available

EFTPOS cards cannot be used at pay by plate machines.

Entering vehicle licence plate number

You are required to correctly enter the vehicle licence plate number corresponding to the vehicle parked.

Pay by plate does not have the ability to look up the vehicle licence plate number you entered to check that you have entered a valid plate number.

The pay by plate machine will display a confirmation screen, showing the plate number entered and time selected before finalising the transaction. If the vehicle licence plate number is wrong, select cancel at this point and return to the start.

If you have entered the wrong licence plate number into the machine, and pressed “OK” at the confirmation screen, the transaction cannot be reversed or credited at the pay by plate machine.

If you enter the wrong licence plate number, an infringement notice may be issued.

Check parking time

To check time remaining, go to any pay by plate machine within the same price zone as where your vehicle is parked, and enter the vehicle licence plate number. The time remaining will be shown on the machine screen.

Receipts

Pay by plate machines do not issue a paper ticket or receipt.

You do not need to display a paper ticket in your vehicle.

If you require a receipt, eReceipts (electronic receipts) are available. Instructions to receive an eReceipt are shown on the machine screen, and provided below.

How to get an eReceipt

  1. When you complete your payment using a pay by plate machine, the machine will display a message asking if you want an eReceipt. Select “yes” if a receipt is required.
  2. A 4-digit receipt code will be shown on the screen.
  3. Record this receipt number (Tip: record the number by taking a photo with your phone, or make a note in your phone).
  4. Visit my-receipt.com website.
  5. Enter the 4-digit receipt code.
  6. Enter the vehicle licence plate number.
  7. Choose to save/print the eReceipt.

eReceipt not found

If you have entered your 4-digit receipt code and licence plate number in to my-receipt.com and then get the message “No transaction found”, it is possible that you have entered the incorrect licence plate number either in to my-receipt.com or in to the machine at the time you paid.

Please check your licence plate number and try again.

Register to receive eReceipts

You can choose to register your email address at my-receipt.com so that all future receipts and transaction details for that vehicle plate number will be sent to your email address. You will need to use a 4-digit receipt code from a parking session when setting this up.

To receive your eReceipts to your email, you must select “yes” when asked if you would like an e-receipt each time you pay for parking at a machine.

Register with AT Park

Another option is to register for AT Park (our online service) to pay for parking, rather than using the pay by plate machines.

When you use AT Park to pay for parking, all your parking payments are recorded in your account, and you can access your transaction history for your record keeping.

Find out how to register and use AT Park

Request eReceipt

If you are not able to obtain your eReceipt, Auckland Transport may be able to provide it.

Requests are processed on a case-by-case basis and we do not guarantee that the receipt will be provided. Auckland Transport is only able to process a request for a receipt when all the required information has been provided.

Required information if you entered the correct licence plate number:

  • Vehicle plate number.
  • Date of transaction (Note: bank statements often display the processing date not the transaction date).

Required information if you may have entered the incorrect licence plate number:

  • Machine number, or street address where machine is located. 
  • Confirm method of Payment (coin or card).
  • If paid by card what are the last 4 numbers of the card used (do not provide full card number, Auckland Transport will never ask for your full credit or debit card number).
  • Value of transaction.
  • Date and time of transaction (Note: bank statements often display the processing date not the transaction date).
  • If you regularly drive different vehicle(s), please also provide those plate number(s), in case you inadvertently entered the wrong vehicle details.

Complete our feedback form, and include the required information for your eReceipt request to be processed.


Refunds

Auckland Transport will assess refund requests when all the required information has been provided,

Credit card duplicates

It is not possible for the pay by plate machine to double charge a credit or debit card on payment for one parking session. However, some customers see a duplicate transaction appear on their bank statement, often this will appear as ‘pending’ or ‘on-hold’ on the bank statement.

Please wait seven days from the transaction date and check your account to see if the duplicate transaction has been removed before submitting a refund request.

Refund request

Auckland Transport will review each refund request and respond to the customer within 10 working days. Please note that we will contact you within this time frame, this does not mean that the matter will be finalised within this time. Refund requests are assessed on a case-by-case basis.

Required information:

  • Machine number, or street address where machine is located.
  • Date and time of transaction.
  • Value of transaction.
  • Method of payment (coins or card).
  • If paid by card what are the last 4 numbers of the card used (do not provide full card number, Auckland Transport will never ask for your full credit or debit card number).
  • Indicate if this was a machine fault or human error.
  • Fault description.
  • If the wrong vehicle licence plate number was entered what was the wrong plate number and what was the correct plate number.

Complete our feedback form, and include the required information for a refund to be considered.


Parking times, tariffs and locations

Parking times and tariffs vary from one area to another. Always check the nearest pay by plate machine or AT Park for parking rates and times of operation.

In all paid parking areas there is a 10 minute grace period. If you are parking for less than 10 minutes, you do not need to pay.

Locations of paid parking areas

Find locations of pay by plate paid parking zones and car parks:

Clearways

Customers cannot park in a paid parking area during designated clearway or bus lane times, as displayed on parking restriction signs.

Parking inside these times may result in an infringement or the vehicle being towed.

Pay by plate machines will not accept transactions if a restriction that prohibits parking applies to its location, during the restricted period.

Public holidays and non-tariff hours

All machines are programmed in advance to accommodate public holidays and non-tariff hours.

If a customer parks outside normal operating hours, the machine will not accept payment until machine enters ‘wake up mode’ typically 2-3am the next day. Then you can pay in advance for the next charged tariff.

Wake up mode

To avoid customers inadvertently paying for parking once the paid tariff has ended, ie when parking is free, the machine will not take payment. The pay by plate machine screen will display the message: “Operating hours above” directing you to read the tariff and understand when paid parking next commences.

However, there is a wake up period where the machine will be in wake up mode and will accept a payment prior to the beginning of a tariff. This allows you to use the machine to pay for your parking session prior to when the tariff comes into effect.

Roll over period

In some instances, you can pay for parking across 2 tariffs. If you are parking your vehicle and paying today, but intend to leave your vehicle overnight, you can select enough time to pay for parking until the end of the paid tariff is reached and include more time for the next morning when the paid tariff commences again. If the parking machine is located where PM or AM Clearways or Bus Lane Restrictions come into effect, roll over payment will not be possible.

Parking during events

Prior to events commencing, advisory signs are placed in the vicinity of the event venue, eg. Spark Arena stating that the area is now a tow away zone, due to the upcoming event.

Pay by plate machines will be either switched off, covered or display the message “Event” and not accept payments to allow for alternative parking restrictions, therefore customers should find alternative parking, even if signs state event starts at 6pm and it is only 6am.

Customers will not be able to purchase parking from these machines once Event mode is active.


Conditions of use

If you are parked in an Auckland Transport paid parking zone or car park:

  • By law, any vehicle parked in a paid parking area must have a valid parking session during the hours of operation.
  • A valid parking session is one where the vehicle licence plate number of the parked vehicle has been entered into a parking machine or AT Park, relevant to the vehicle’s location, and payment has been processed.
  • Failure to have a valid parking session may result in an infringement notice being issued.
  • Customer is required to correctly enter the vehicle licence plate number. If wrong plate number is entered an infringement notice may be issued.
  • After the maximum authorised time (if time limit applies) vehicle must be moved, or an infringement notice may be issued.
  • If the maximum time allowed, or the time of a valid parking session is exceeded, an infringement notice may be issued.
  • Motorcyclists must have a valid parking session to be considered legally parked.
  • It is the customer’s responsibility to be aware and obey any restrictions for time limits, Clearways and Bus Lanes that relate to the location of their parked vehicle.
  • Payments made at parking machines are final, and Auckland Transport does not provide refunds for unused portions of parking sessions.

For more information or assistance

Contact Auckland Transport



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Join us in standing up against domestic violence and making more places of refuge across the internet.

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Click here to find out more. (WARNING: this will take you away from our shielded portal.)

NEED MORE ANSWERS

If you are living in fear in your relationship or in your family, there are so many ways we can help you right now. You won’t be turned away even if you don’t have children, a NZ visa, or money. If you still have more questions have a read below and contact us when you’re ready.

I’m ready to talk now.

You can call our 24-hour support and crisis line on 0800 REFUGE (733843). Or, if you prefer, you can click here and contact us discretely through our contact form and we will email you back as soon as possible.

What will I do for money?

There are a number of benefits and allowances you may be eligible for if you are a victim of domestic violence in New Zealand. We can help you better understand your options once you make contact.

I haven’t been beaten up, can Women’s Refuge still help me?

We support women who have experienced any form of domestic violence: verbal, psychological/emotional, sexual, and financial as well as physical. In fact, psychological/emotional abuse is the most common form of domestic violence.

How much does it cost to stay?

Women's Refuge support and advocacy services are free. In the safe house, rent is usually charged once your financial situation is sorted out. Safety is our main concern. You won't be turned away if you don't have any money.

How long can I stay in a safe house?

Some women only stay a night or two, while others stay for weeks. You can talk with the advocates at your local refuge about how long you think you need to stay to ensure your safety.

I don’t live with my partner, but he is abusing me. Can you still help me?

Yes, you don’t have to be living with your partner to experience domestic violence and you can still call us.

What happens if I haven't got any clothes or food?

Women's Refuge has clothing that you can have. We’ve also got toys and books, formula and nappies. You are welcome to use our emergency food until you get your financial situation sorted out.

Will other people be there?

Safe houses usually have other women, including women with their children, staying there. Refuge advocates are around during the day.

How will I get my kids to school?

The advocates at your local refuge will help you work out transport for your children, or help with changing schools.

Can Women's Refuge help me if I stay in my own house?

Yes, we can provide all the same support and advocacy for you no matter where you choose to live. You may be eligible to access support through the Whanau Protect service.

I'm living in a rural area. Can you still help me?

Yes. Find your local refuge and they will be able to arrange support, advocacy and transport for you.

Can Women's Refuge help around issues with children?

Yes. We can provide support and advocacy around matters to do with custody, access and care.

BEING SAFE ONLINE

The safest way to browse the internet if you suspect your browsing history is being monitored, is to use your browser’s private or incognito mode.

If you suspect your device has been compromised by spyware, then you should use consider using another device as some spyware may still be able to monitor icognito sessions.

To activate a private browsing session, follow the instructions below.

Safari

Open Safari > go to the File menu > select New Private Window

When finished, don’t forget to close your browser window to ensure your safety and privacy.

Chrome

Open Chrome > go to the File menu > select New Incognito Window

Internet Explorer

Open IE > click the Tools button > select Safety > and then click InPrivate Browsing

Mozilla Firefox

Open Firefox > click the menu button ☰ > and then click New Private Window

You should see a message in the new window saying that you are now browsing privately.

When finished, don’t forget to close your browser window to ensure your safety and privacy.

Getting out

The most important thing is for you and your children to get out safely. It is important to know that leaving a violent relationship can be one of the most dangerous times for women and children so it is important to make a safety plan around leaving and keep your plans confidential. Below are some tips to help you make a plan.

  • If you can, pack a bag with bare necessities and important documents that you can leave with someone you trust. Include important documents such as passport, birth certificate, bank account details, driver’s licence, and bank cards and other things like medicines.

  • Know abuser's schedule and safe times to leave.

  • Contact us for guidance or a safe place to stay for you and your children.

Getting help

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as possible.

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We have too many requests at the moment.

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To ensure your safety, set up a new email account that only you have access to. See our ONLINE SAFETY section for privacy tips.

Please enter your name.
Please enter your phone number.
What is the best way of contacting you?
Please let us know how we can help you.

If you’d prefer to talk, call us on 0800 REFUGE.

If it isn’t safe for you to use your own phone, then you can contact us from a friend’s phone or by purchasing a prepaid mobile that you are able to keep in a safe place.

Getting help

Thank you

We’ll get in touch with you as soon
as possible.

Oops!

We have too many requests at the moment.

Please try again in a few minutes.

We warmly welcome all women and their children to access our support, advocacy and crisis accommodation. If you need help or have questions, use our live chat, or contact form to get in touch.

making a plan

The safety of you and your children (if you have them) will be your primary concern. If you’re not ready or cannot safely leave, here are some things you can do to stay safe now.

  • Make a safety plan with the guidance of a refuge advocate.

  • Get yourself a pre-paid phone; keep it charged and safe.

  • Keep photocopies of important documents (passport, birth certificate, bank account details, medical notes, driver's licence, etc) and store these at the home of a supportive friend or family member.

  • Keep a journal of all violent incidents, noting dates and events.

  • If you can, open your own bank account and try to save some money.

  • If you have pets you are worried about, consider them in your safety plan.

Privacy Policy – The Shielded Site Application.

General

In this privacy policy, the terms ‘NCIWR’, ‘we’, ‘us’, and ‘our’ refer to National Collective of Independent Women’s Refuges Inc. NCIWR operates this web application at https://d3f5l8ze0o4j2m.cloudfront.net (‘this web application’).

This privacy policy explains how we may collect, store, use, and disclose personal information that we collect and that you provide to us. By using this web application you acknowledge that we may collect, store, use, and disclose your personal information in the manner set out in this privacy policy.

Collection of personal information

We may collect personal information from you when you use this web application, for example when you make a request for contact on this web application.

You may decide not to provide your personal information to us. However, if you do not provide it, we may not be able to provide you with access to certain information or services. For example, we may be unable to make contact with you if you do not provide us with your contact information.

Automated collection of non-personal information

When you visit this web application, we will not add traceable elements (such as cookies, sessions, and usage monitoring software) to your browser or device.

Use and disclosure

We will not use or disclose your personal information except in accordance with this privacy policy or the Privacy Act 1993. We may use your personal information to:

  • assist in providing information and services requested by you;

  • communicate with you

Your personal information will only be made available internally for the above purposes. We will not disclose your personal information to third parties. We will only use or disclose personal information that you have provided to us, or which we have obtained about you:

  • for the above-mentioned purposes;

  • if you have otherwise authorised us to do so;

  • if we have given you notification of the intended use or disclosure and you have not objected to that use or disclosure;

  • if we believe that the use or disclosure is reasonably necessary to assist a law enforcement agency or an agency responsible for national security in the performance of their functions;

  • if we believe that the use or disclosure is reasonably necessary to enforce any legal rights we may have, or is reasonably necessary to protect the rights, property and safety of us, our customers and users, or others;

  • if we are required or permitted by law to disclose the information; or

  • to another entity that carries on the business of operating this web application.

Storage and security

All personal information collected on this web application is collected and held by NCIWR. We will endeavour to protect your personal information that is held by us from unauthorised access, use, disclosure, alteration, or destruction.

Third party service providers

This website may be hosted by one or more third party service providers (‘service providers’) who enable us to provide this web application. You acknowledge and agree that any personal information that may be collected on this web application may also be held and used by our service providers on our behalf. Any information collected will be securely sent and securely stored on a server.

Third party websites

This web application may be hosted by websites operated by third parties. We are not responsible for the content of such websites, or the manner in which those websites collect, store, use, or distribute any personal information you provide. When you visit third party websites from hyperlinks displayed on this web application, we encourage you to review the privacy statements of those websites so that you can understand how the personal information you provide may be collected, stored, used, and distributed.

Right to access and correct

You may request access to, or correction of, any personal information we hold about you by contacting us as follows:

Email:info@refuge.org.nz
Post:Privacy Officer
NCIWR
PO Box 27-078
Marion Square
Wellington 6141

To ensure that the contact information we hold about you is accurate and current, please notify us of any changes to such information as soon as possible.

Contacting NCIWR

Any emergency relating to domestic violence should be directed to 111 for New Zealand Police assistance.

If you request assistance through this website, we will endeavour to respond as soon as we can. If you require advocacy services phone 0800 REFUGE or 0800 733 843 to talk to a refuge in your area within New Zealand. All member refuges of NCIWR are listed on our main website (www.womensrefuge.org.nz). If you do visit the Women’s Refuge Website, please note that it is a traceable site so we recommend you use the online safety tips found on this web application to visit www.womensrefuge.org.nz safely.

Advocacy services are available at member refuges. Your call and information will be treated in confidence and privacy.

Changes to our privacy policy

We reserve the right, at our discretion, to alter this privacy policy at any time. Changes to this privacy policy will take effect immediately once they are published on this web application. Please check this privacy policy regularly for modifications and updates. If you continue to use this web application or if you provide any personal information after we post changes to this privacy policy, this will indicate your acceptance of any such changes.

This privacy policy was last updated on 6 October 2015.

If You’re In
Immediate danger
CALL 111 IMMEDIATELY

If you fear for your safety:

  1. Run outside and head for where there are other people.
  2. Ask someone to call 111
  3. If you have children take them with you if you can
  4. Don't stop to get anything else
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