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Auckland Transport

Vision Zero in action Vision Zero in action

By 2050, we aim to eliminate deaths and serious injuries on the transport network in Auckland.

To achieve this vision, as a group of partners we are embracing the essential elements of Vision Zero. Here is what that will look like for Tāmaki Makaurau.

Designing safe places for people Vision Zero will come to life by putting he tangata (people) at the centre of our transport system. We will do this at the early planning stage and throughout the design and operation of the transport system.

The general principles of safe design and operation are known. Yet, because Vision Zero is a new approach in Tāmaki Makaurau, we are still building local evidence for proven safe programmes.

Now and into the future

Vision Zero means as partners we’ll work together to each play our role. Here are examples of Vision Zero in action.

  • To make higher speed rural roads safer, we’ll introduce median and side barriers. These prevent cars from running into oncoming traffic and losing control. Flexible barriers absorb much of the force in a collision, reducing the impact to the human body and allowing the vehicle to come to a gradual standstill. In other parts of Aotearoa, median barriers have reduced head-on collisions by 92 percent and deaths and serious injuries by 67 percent (Draft Standard Safety Intervention Toolkit, NZTA, February 2019). We’re currently building flexible median and side barriers as part of the Dome Valley safety improvements.
  • Our urban transport system will be built and operated for people. You will be able to easily access public transport that’s convenient and frequent and already the safest mode of urban travel. Since January 2018 we’ve installed 19 automatic pedestrian crossing gates at rail level crossings.
  • We’ve also trialed real time driver fatigue and distraction detection on our buses that monitor driver wellness and can alert drivers and the depot.
  • To make ferry boarding safer, since 2017 we’ve made it easier for passengers to wait on the stationary part of ferry wharves and put slip resistant marine flooring on gangways and pontoons.
  • You’ll be able to enjoy more spaces designed for walking and cycling. Parents can feel more confident about their children walking or cycling to school. Research in 2015 demonstrated a 37 percent reduction in school aged walking/cycling deaths and serious injuries for 20 schools with electronic school speed zones and Travelwise programmes, compared to 20 control schools (Road Safety Promotions Evaluation Report, Auckland Transport (2015-16).
  • Around the region, raised pedestrian crossings will protect you as you cross the road, like the one now on Sandringham Road near Ethel Street. When riding your bike, you’ll enjoy protected cycle lanes that have curbs or physical barriers, like the one along Quay Street. We’ll conduct motorcycle safety trials such as electronic warning signs for turning.
  • Speed management is central to achieving Vision Zero. This means infrastructure and speed limits need to reflect the true risk of the road. We’ll work closely with Police on enforcement and use more automated technology to help reduce the risks for everyone. 30km/h speed limits have been successful in our city centre. In Wynyard Quarter, between 2012-2017, there was an average of one death or serious injury a year - this has been zero since the 30km/h speed zone was introduced. On Queen Street, there’s been 36 percent reduction in deaths and serious injuries since 30km/h speeds were adopted in 2008 (Road Safety and Safe Speed Programme, Auckland Transport 2018-19).
  • We’ll continue to grow and share best practice knowledge about staying safe for everyone using our network; whether it’s by motor vehicle, bike or public transport. We’ll run education programmes to emphasise safe behaviour like wearing seatbelts, complying with give way rules, driving sober and alert, and reducing distractions. Where safe behaviours need enforcing to save lives across the wider system, we’ll work together on safety campaigns. As an example, working with Police on red light running campaigns, including safety cameras, has helped with the significant drop in injuries from this type of crash from 2017 to 2018. We will make more use of safety management tools to identify where we have the highest risk, like the Urban Kiwi Road Assessment Programme (Urban KiwiRAP) mapping tool for safety at a planning level, and the Safe System Assessment Framework for selecting the right engineering treatments. We’ll also work to influence safety legislation and policy as appropriate.
  • Many urban arterial roads are indicated as high risk for a range of vehicle and active mode users, so there will be a range of new approaches in these locations. Many rural roads are high risk and have a different range of solutions. Not all communities are equal, so extra effort will be made to provide high-risk communities and age groups with safe transport.

Vision Zero Principles in Design Guide

A first look at Vision Zero principles for designers in Auckland Transport’s new Urban Street and Road Design Guide

In September AT approved several new transport design documents as part of the Transport Design Manual (TDM), including the Urban Streets and Roads Design Guide (USRDG). Further documents are being released/produced in late 2019 and 2020.

The Urban Street and Road Design Guide (the Guide) incorporates the new vision zero approach into Auckland’s multi-modal urban context and shows the key concepts behind vision zero in a more detailed way for system designers.

This guide is part of the larger Transport Design Manual (TDM) and is the first to be reviewed as part of AT’s Vision Zero commitment. Using the design guide will help Auckland reach the goals in the Vision Zero for Tamaki Makaurau road safety strategy and actions in the Road Safety Business Improvement Review.

The Design Guide is useful for those wanting more background to the high-level design principles for achieving Vision Zero, and an introduction to Vision Zero for Auckland’s urban transport context (pdf pages 10 to 13).

Urban Street and Road Design Guide (PDF 12MB, 110 pages).

Urban transport safety is a key part of Auckland’s safety issue

High volumes of mixed traffic, including pedestrians, cyclists, motorcyclists, mopeds, scooters, trucks and double decker buses all moving about in complex and busy places require a different approach to rural road safety.

In Auckland 72% of DSI in the past 5 years occurred on the urban network. National figures show more risk on high-speed rural roads, yet almost half of all New Zealand deaths and serious injuries are urban (48% for 2014 -2018).

For urban areas in particular, land use planning and mode shift can be considered additional ‘pillars’ in safe system thinking as it reduces exposure to risk by reducing vehicle kilometres travelled (VKT) and public transport trips are safer than private vehicle trips. However, public transport does rely on people feeling safe while walking or cycling to the stop or station.

Safe, healthy, sustainable transport are linked as design principles

The Guide recognises that mode shift, land use and transport planning contribute to safer transport, and a broad approach to vision Zero looks to increase years of life lived not just reduce life lost. Good street and network design protects life in a broad sense, supporting healthy and sustainable transport choices, while also eliminating the risk of traffic death or serious injury.

More emphasis on ‘place’ in road design can lead to better interventions for safety in our communities (e.g. slow speed zones where there is a lot of crossing and turning and roadside activity). Safety improvements familiar on local urban neighbourhood design will begin to be seen on larger busier roads as design takes up the shift in priority to getting everyone home safe.

Principles of Vision Zero for Design

The design guide includes the main principles of Vision Zero and how these can be incorporated into urban neighbourhood and street design.

  • People are vulnerable. 
  • People make mistakes. 
  • The transport system needs to be forgiving and ensure safe outcomes for people. 
  • System designers are responsible for improving the system if human errors lead to serious outcomes.

Human vulnerability

Expressed in design terms as maximum survivable impact speeds for various types of impact. These are the internationally recommended values for design of a safe transport system:

  • 30km/h where there is a mix of vulnerable road users and motor vehicle traffic.
  • 50km/h other areas with intersections and high risk of side collisions.
  • 70km/h on rural roads without a median barrier to reduce the risk of head-on collisions.

Human fallibility

Because we know that about half of fatal crashes and near 75% of serious injuries are the result of system failure (rather than extreme behaviour like alcohol) there is significant potential to save lives with design. Knowledge of predictable errors and ways to design for attention and control of severity of outcomes will be fundamental to successful vision zero design.

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If you are living in fear in your relationship or in your family, there are so many ways we can help you right now. You won’t be turned away even if you don’t have children, a NZ visa, or money. If you still have more questions have a read below and contact us when you’re ready.

I’m ready to talk now.

You can call our 24-hour support and crisis line on 0800 REFUGE (733843). Or, if you prefer, you can click here and contact us discretely through our contact form and we will email you back as soon as possible.

What will I do for money?

There are a number of benefits and allowances you may be eligible for if you are a victim of domestic violence in New Zealand. We can help you better understand your options once you make contact.

I haven’t been beaten up, can Women’s Refuge still help me?

We support women who have experienced any form of domestic violence: verbal, psychological/emotional, sexual, and financial as well as physical. In fact, psychological/emotional abuse is the most common form of domestic violence.

How much does it cost to stay?

Women's Refuge support and advocacy services are free. In the safe house, rent is usually charged once your financial situation is sorted out. Safety is our main concern. You won't be turned away if you don't have any money.

How long can I stay in a safe house?

Some women only stay a night or two, while others stay for weeks. You can talk with the advocates at your local refuge about how long you think you need to stay to ensure your safety.

I don’t live with my partner, but he is abusing me. Can you still help me?

Yes, you don’t have to be living with your partner to experience domestic violence and you can still call us.

What happens if I haven't got any clothes or food?

Women's Refuge has clothing that you can have. We’ve also got toys and books, formula and nappies. You are welcome to use our emergency food until you get your financial situation sorted out.

Will other people be there?

Safe houses usually have other women, including women with their children, staying there. Refuge advocates are around during the day.

How will I get my kids to school?

The advocates at your local refuge will help you work out transport for your children, or help with changing schools.

Can Women's Refuge help me if I stay in my own house?

Yes, we can provide all the same support and advocacy for you no matter where you choose to live. You may be eligible to access support through the Whanau Protect service.

I'm living in a rural area. Can you still help me?

Yes. Find your local refuge and they will be able to arrange support, advocacy and transport for you.

Can Women's Refuge help around issues with children?

Yes. We can provide support and advocacy around matters to do with custody, access and care.


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Getting out

The most important thing is for you and your children to get out safely. It is important to know that leaving a violent relationship can be one of the most dangerous times for women and children so it is important to make a safety plan around leaving and keep your plans confidential. Below are some tips to help you make a plan.

  • If you can, pack a bag with bare necessities and important documents that you can leave with someone you trust. Include important documents such as passport, birth certificate, bank account details, driver’s licence, and bank cards and other things like medicines.

  • Know abuser's schedule and safe times to leave.

  • Contact us for guidance or a safe place to stay for you and your children.

Getting help

We warmly welcome all women and their children to access our support, advocacy and crisis accommodation. If you need help or have questions, use our live chat to get in touch.

making a plan

The safety of you and your children (if you have them) will be your primary concern. If you’re not ready or cannot safely leave, here are some things you can do to stay safe now.

  • Make a safety plan with the guidance of a refuge advocate.

  • Get yourself a pre-paid phone; keep it charged and safe.

  • Keep photocopies of important documents (passport, birth certificate, bank account details, medical notes, driver's licence, etc) and store these at the home of a supportive friend or family member.

  • Keep a journal of all violent incidents, noting dates and events.

  • If you can, open your own bank account and try to save some money.

  • If you have pets you are worried about, consider them in your safety plan.

Privacy Policy – The Shielded Site Application.


In this privacy policy, the terms ‘NCIWR’, ‘we’, ‘us’, and ‘our’ refer to National Collective of Independent Women’s Refuges Inc. NCIWR operates this web application at (‘this web application’).

This privacy policy explains how we may collect, store, use, and disclose personal information that we collect and that you provide to us. By using this web application you acknowledge that we may collect, store, use, and disclose your personal information in the manner set out in this privacy policy.

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We may collect personal information from you when you use this web application, for example when you make a request for contact on this web application.

You may decide not to provide your personal information to us. However, if you do not provide it, we may not be able to provide you with access to certain information or services. For example, we may be unable to make contact with you if you do not provide us with your contact information.

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We will not use or disclose your personal information except in accordance with this privacy policy or the Privacy Act 1993. We may use your personal information to:

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All personal information collected on this web application is collected and held by NCIWR. We will endeavour to protect your personal information that is held by us from unauthorised access, use, disclosure, alteration, or destruction.

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This website may be hosted by one or more third party service providers (‘service providers’) who enable us to provide this web application. You acknowledge and agree that any personal information that may be collected on this web application may also be held and used by our service providers on our behalf. Any information collected will be securely sent and securely stored on a server.

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This web application may be hosted by websites operated by third parties. We are not responsible for the content of such websites, or the manner in which those websites collect, store, use, or distribute any personal information you provide. When you visit third party websites from hyperlinks displayed on this web application, we encourage you to review the privacy statements of those websites so that you can understand how the personal information you provide may be collected, stored, used, and distributed.

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You may request access to, or correction of, any personal information we hold about you by contacting us as follows:
Post:Privacy Officer
PO Box 27-078
Marion Square
Wellington 6141

To ensure that the contact information we hold about you is accurate and current, please notify us of any changes to such information as soon as possible.

Contacting NCIWR

Any emergency relating to domestic violence should be directed to 111 for New Zealand Police assistance.

If you request assistance through this website, we will endeavour to respond as soon as we can. If you require advocacy services phone 0800 REFUGE or 0800 733 843 to talk to a refuge in your area within New Zealand. All member refuges of NCIWR are listed on our main website ( If you do visit the Women’s Refuge Website, please note that it is a traceable site so we recommend you use the online safety tips found on this web application to visit safely.

Advocacy services are available at member refuges. Your call and information will be treated in confidence and privacy.

Changes to our privacy policy

We reserve the right, at our discretion, to alter this privacy policy at any time. Changes to this privacy policy will take effect immediately once they are published on this web application. Please check this privacy policy regularly for modifications and updates. If you continue to use this web application or if you provide any personal information after we post changes to this privacy policy, this will indicate your acceptance of any such changes.

This privacy policy was last updated on 6 October 2015.

If You’re In
Immediate danger

If you fear for your safety:

  1. Run outside and head for where there are other people.
  2. Ask someone to call 111
  3. If you have children take them with you if you can
  4. Don't stop to get anything else