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Auckland Transport

AT Park terms of use AT Park terms of use

These terms of use (“Terms”) detail your rights and obligations for use of the AT Park product and service and you agree to be bound by them immediately upon your successful registration for use of AT Park.

1. Definitions

“Account ID Information” means the username and password that you provide on registration for the use of AT Park.

“Account Application Form” means the aggregate of the data collection screens that you complete upon registration for the use of AT Park.

“AT” means Auckland Transport.

“Documentation” means any printed and electronic document or documentation (if any) provided to you in connection with AT Park by AT, including but not limited to these Terms, instructional and operational manuals covering the use of AT Park, any other quotations for the provision additional or optional components of AT Park or including licensing, support services or other services used in conjunction with AT Park.

“Intellectual Property Rights” means a proprietary or personal right arising from intellectual activity in the business, industrial, scientific or artistic fields. It includes a copyright, trademark, design, patent, semi-conductor or circuit layout rights, trade, trade and service mark rights, business or Company Names, trade secrets, confidential or other proprietary rights, or any rights to registration of such rights whether created before or after the date of tthese Terms and whether existing in New Zealand or otherwise.

“IVR” means Interactive Voice Response.

“Licence” means the license to use AT Park within these Terms.

“Method of Payment” means the valid and current credit card details that you associate with your AT Park Account for the purposes of paying Parking Fees.

“Parking Event” means the period of use of a Parking Operator’s Parking Facility for a specified period of time (as determined by the arrival and departure times of any vehicle).

“Parking Facility” means that area be it a parking bay, street or other area specified for parking that is provided and operated for the purposes of providing parking services.

“Parking Fee” means a fee associated with a Parking Event.  Fees are published and updated on the AT website from time to time.

“Payment Terms” means those terms as detailed by clause 6) of these Terms.

“Payment Channels” means the channels to start and stop a Parking Event using AT Park, which are:

  • AT Park phone application.
  • AT Park website.
  • AT Park call centre using an IVR.
  • AT Park call centre representative.
  • AT Park SMS service.

“AT Park” means the payment collection service provided by AT via the AT website, the AT Park App or the AT Park Call Centre for the collection of Parking Fees.

“AT Park Account” means the account details you have registered with AT via the AT Park App, AT Park website or AT Park Call Centre for use of the AT Park service and all the associated transactions or other activity that is recorded using your Account ID Information.

“AT Park App” means the smartphone application provided by AT for the facilitation of the AT Park service.

“AT Park Call Centre” means the call centre service that has been established by AT to support the AT Park service and facilitate customer service in relation for the AT Park service.

“AT Park website” means the website that has been established to facilitate the AT Park service through online registration and transactions, and is located at

“Restrictions of Use” means those terms as detailed by clause 3)b) of these Terms.

“Security Terms” means those terms as detailed by clause 5) of these Terms.

“SMS” means the Secure Message Service used by telecommunication operators that permits text or other messages to be communicated to any mobile phone service.

“Vehicle ID Information” means any vehicle registration number and associated mobile number that is recorded on your AT Park account.

2. Introduction

a) AT Park is a payment collection service that facilitates your payment of applicable Parking Fees for selected on-street and off-street paid parking sites in Auckland operated by or on behalf of Auckland Transport.

b) AT Park is provided via the AT website (, the AT Park App - smartphone application which is available from:

i) Google Play; and

ii) The App Store.

c) You are required to register for use of AT Park via the AT website and the AT Park App.

d) You are able to maintain your AT Park Account – modifying, deleting or adding relevant information including Vehicle ID information via the AT Park website, the AT Park App or the AT Park Call Centre.

e) The payment channels to start and stop a Parking Event using AT Park are:

i) AT Park phone application.

ii) AT Park website.

iii) AT Park call centre using an IVR.

iv) AT Park call centre representative.

v) AT Park SMS service.

f) AT owns the AT Park brand, AT Park logo a license to operate the AT Park technology.

3. Licence

a) License Rights. AT grants to you and you accept, a non-transferable and non-exclusive right to use, without the right to sub-licence, AT Park subject to the following terms:

i) You are only licensed to use AT Park, and acknowledge that there has been no title in the product passed on to you by AT;

ii) You have registered to use AT Park and maintain a current AT Park Account with AT;

iii) You acknowledge and agree to use AT Park in accordance with these Terms including:

(a) the Security Terms;

(b) the Parking Fees;

(c) the Payment Terms; and

(d) the Restrictions of Use;

as set out herein.

iv) You acknowledge that AT has full right to alter the AT Park features or functionality from time to time as it deems appropriate and will publish appropriate user documentation on the AT Park website in relation to such modifications; and

v) You acknowledge and agree your right to use AT Park may be revoked by termination of this agreement as specified by clause 12.

b) Restrictions of Use. You will not and will not allow any third party to:

i) use AT Park for any purpose other than to facilitate the payment of Parking Fees;

ii) attempt to translate, reverse engineer, decompile, disassemble or attempt to reconstruct or discover any source code or underlying ideas or algorithms of AT Park by any means;

iii) provide, rent, lease, License, transfer or grant any of your rights of use in AT Park (in full or in part) to any third party except as permitted elsewhere in these Terms;

iv) remove or alter any product identification, copyright, trademark or other proprietary notices, labels or marks on or in AT Park;

v) modify, incorporate into or with other software, or create a derivative work of any part of AT Park other than as expressly permitted by AT in writing; or

vi) except as expressly permitted by AT, transmit or use AT Park over a network of interconnected computers and associated devices.

c) Title. Title to and ownership of AT Park, the Documentation, the AT Park brand and logo, all modifications (and all copies and portions) thereof, and all applicable rights to patents, copyrights, trademarks, trade secrets and other intellectual property embodied in AT Park and the Documentation, and modifications and derivative works thereof, is permanently and irrevocably vested in AT and its suppliers and shall remain with AT and its suppliers. This includes:

i) the right to modify, enhance or reengineer portions of AT Park in subsequent releases of the product or service;

ii) the right to resell copies of or licence AT Park to other third parties;

iii) right to sell the intellectual property to a third party; and

iv) the right to alter the AT Park features and functionality, from time to time.

d) Other than to the extent of the Licence granted hereunder, no licence, right or interest in any AT Park or any other of AT’s trademarks, service marks or trade names is granted to you under these Terms.

4. Registration

a) You are required to register for use of AT Park via the AT website and the AT Park App.

b) In registering for the use of AT Park you are required to provide the information requested by the Account Application Form including:

i) your contact details (including your full name);

ii) a username and password to be associated with your AT Park Account (the “Account ID Information”);

iii) the details of your method of payment;

iv) at least one vehicle registration number and a mobile number to be associated with that vehicle registration number (“Vehicle ID Information”); and

v) any further account information which may be required to protect the security of your AT Park Account.

5. Security Terms

a) You are not permitted to disclose your Account ID Information to any third party and in doing so (to the fullest extent permitted by law), you relieve AT of any liability it may or may not have to you in respect of any breach of misuse of your confidential information through the use of your Account ID Information by any third party (including any liability for any activity on your AT Park Account).

b) You are entirely responsible for all use and activity (including any payments for Parking Events) that occurs on our AT Park Account with the use of your Account ID Information, via the Payment Channels. Your use of the AT Park App and AT website is subject to these Terms and the AT Website and Mobile App Terms and Conditions. To the extent of any inconsistency between these Terms and the AT Website and Mobile App Terms and Conditions, these Terms will prevail in relation to AT Park.

c) You acknowledge that in nominating any Vehicle ID Information to be associated with your AT Park Account that you agree that the applicable fees will be automatically deducted from your nominated credit card by any party who initiates a Parking Event via the Payment Channels for any vehicle registration numbers that you have associated with your AT Park Account.

d) You accept full responsibility for maintaining the currency of any Vehicle ID Information that is associated with your AT Park Account at any particular time - modifying, deleting, or adding such information as you determine.

e) You agree to notify AT immediately of any unauthorised use of your Account ID Information immediately upon becoming aware of such use.

6. Payment Terms

a) Method of Payment

i) You will provide a valid credit card to be associated with your AT Park Account at all times as the “Method of Payment” for your AT Park Account at any time.

ii) You warrant that the credit card information that you provide will at all times be correct, valid, and current information that you are authorized to provide.

iii) You agree to update your Method of Payment details via the AT Park App, AT Park website, or AT Park Call Centre should your credit card be cancelled, suspended, expire or its details otherwise change.

b) While AT does not store or transmit payment card data, it does process card payments which are subsequently handled by an external service provider who are certified as being PCI DDS compliant. AT itself has achieved compliance at a merchant level 2.

c) Automatic deduction

i) For any Parking Event that is initiated with your AT Park Account through a Payment Channel, you authorise AT to automatically deduct the Parking Fee using the Method of Payment that you have associated with your AT Park Account. 

ii) In the event that an automated payment that AT is authorized to make with your nominated Method of Payment, is declined by your credit card provider:

(1) you will be notified and your AT Park Account will be suspended immediately. In such event, your AT Park Account will not be able to be used for the payment of Parking Fees until your credit card balance is sufficient to pay the outstanding amount.

(2) you authorise AT to attempt to recover the outstanding amount. If you don’t pay the amount owing on your AT Park Account, after ninety days has passed since the date of the failed transaction AT will permanently disable your AT Park Account and send the outstanding amount to a third party debt collection agency and you will be liable for lodgement fees and collection commission. This may also affect your credit rating.

d) There will be a minimum payment amount of at least 15 minutes of parking for all AT Park payment areas.

e) Payments made pursuant to these Terms are subject to the AT Online Service Payment Terms. To the extent of any inconsistency between these Terms and the AT Online Service Payment Terms, these Terms will prevail in relation to AT Park.

7. Your AT Park Account

a) AT may, in its absolute discretion, suspend your AT Park Account if you breach any of these Terms. In the event that we suspend your AT Park Account:

i) the suspension will remain in force for such period as AT may direct; and

ii) AT may require the payment of a reasonable administration fee and impose such other terms as AT deems necessary or desirable as a condition of reactivation of a suspended AT Park Account.

b) Dormant AT Park Accounts:

i) When your AT Park Account has been inactive for a continuous period of no less than 24 months AT may, at its discretion, deem the AT Park Account to be inactive.

ii) At that point, AT will make an attempt to contact you via email or other means as it may deem appropriate.

iii) If AT is unable to contact you, after a further period of no less than 3 months, your AT Park Account may be closed and disabled. In such event, your AT Park Account will not be able to be used for the payment of Parking Fees.

c) You accept full responsibility for ensuring that your AT Park Account is current.

d) You may disable your AT Park Account at any time by contacting the AT Park Call Centre.

e) AT will make available, on the AT website, an online transaction statement and GST invoice detailing each individual transaction on your AT Park Account for the previous 30 days (or for such other period as AT may determine from time to time).

f) You agree to update your AT Park Account to reflect any changes in your vehicle details, name, address or registered office details immediately upon the occurrence of such a change.

g) You shall be exclusively responsible for the management, and control of your AT Park Account, including but not limited to:

i) maintaining the confidentiality of your Account ID Information;

ii) maintaining the Vehicle ID Information associated with your AT Park Account;

iii) maintaining the validity of your Method of Payment; and

iv) ensuring that you follow the instructions for the correct and proper use of the AT Park App, AT website or other use the AT Park service that are published or otherwise notified by AT from time to time.

h) You must not modify or use AT Park in a manner which is illegal or interferes with the reasonable enjoyment or use of AT Park and related services by any other party.

8. Transaction details

All transaction details and other details recorded as a result of you using your AT Park Account will be recorded and retained by AT and its suppliers.

9. GST

The Parking Fees, charges and other amounts payable to AT under these Terms are stated and payable in New Zealand dollars inclusive of GST, if any. A tax invoice will be provided to you when such amounts are paid through your AT Park Account. If you need to make an expense claim or GST claim, please use a printout from your AT Park Account as a basis for your claim.

10. Parking fees

a) AT Park allows you to register the start of a Parking Event (register the start parking time) and register the completion of the Parking Event (register the end of the parking time). It is your obligation to correctly initiate and terminate the Parking Event.

b) By starting a Parking Event through the Payment Channels, you immediately authorize AT to deduct from your Method of Payment any Parking Fees associated with that Parking Event.

c) You accept full responsibility for registering the commencement and completion of your Parking Event accurately by using the Payment Channels and agree that in the event that you do NOT actively register the completion of a Parking Event, that the maximum Parking Fee applicable will be deducted from your Method of Payment.

d) It is your responsibility to fully understand the rates and conditions for the Parking Facility you use.

e) You expressly indemnify AT against taking any action or from making any other claims against AT in respect of the amount of Parking Fees deducted from your Method of Payment that are consistent with any Parking Fee rates and conditions for the Parking Facility.

f) You acknowledge that Parking Fees can be increased by AT at any time and that any such increases will become immediately binding on any user of their Parking Facility and will be automatically applied by AT in the AT Park service.

g) Any partial payment of the applicable Parking Fees by the AT Park application from your AT Park Account does not relieve you of your responsibility to fulfill complete payment of the Parking Fees when notified to do so by AT.

h) You acknowledge that AT Park is only one of several payment options available to you for the payment of Parking Fees applicable to your use of any Parking Facility and you expressly indemnify AT against taking any action or from making any other claims against AT in respect of the availability of the use of your AT Park Account for the payment of Parking Fees.

i) You agree that you are entirely responsible for maintaining your AT Park Account and Method of Payment as current.

j) Once a payment for Parking Fees is deducted from your Method of Payment, that payment shall be the same in law as the payment of such Parking Fees by you directly to AT. Your debt to AT in respect of such Parking Fees is extinguished.

k) You accept full responsibility for using the Parking Facility in accordance with AT’s terms of use, applicable By-Laws and other legislation and acknowledge that the payment of Parking Fees from your AT Park Account does not relieve you of any obligation for penalties, fines or other infringements which you incur during your use of any Parking Facility in contravention with AT’s terms of use.

11. Refunds

AT, acting reasonably, reserves the right to refuse a refund for any Parking Fees deducted from your Method of Payment.

12. Termination

a) This agreement between yourself and AT in respects of the use of AT Park may be terminated by AT immediately upon:

i) Any misuse by you of the AT Park App, AT Park website or the AT Park service in any way;

ii) Any misuse of your AT Park Account by yourself or any third party including any fraudulent activity; or

iii) Any breach by you of any of these Terms;

iv) If after 90 days of your AT Park Account being suspended under clause 6(c), a valid Method of Payment has not been provided by you; or

v) You become bankrupt or are otherwise unable to pay your debts in full as they fall due; or

vi) If AT’s license to operate the AT Park technology is terminated or AT otherwise determines it will cease to provide the AT Park service.

b) This agreement between yourself and AT in respects of the use of AT Park may be terminated by you having provided 7 days’ notice to AT via the AT Park Call Centre that you wish to close your AT Park Account.

c) Clauses 3), 14), 16) and 17) survive termination of this agreement.

d) Termination or cancellation of this agreement for any reason, does not affect any other rights or remedies available to either you or AT which arose at or before the end of the termination of the agreement.

13. SMS Notification Services

a) SMS notification services are available to you as a reminder that your Parking Event is due to expire. It is your responsibility to ensure that you have paid for sufficient parking time in the Parking Facility.

b) AT will not charge you for the SMS notification services but your telecommunications provider may charge you for transmission of, or receipt of, SMS services.

c) SMS Receipts/Reminders: If the SMS message cannot be delivered to the recipient’s phone, it is queued by the cellular service for later retry. When it is retried, how often, and for how long, all depend on the cellular service i.e. your mobile network. So, even if the recipient loses signal only for a few seconds, that could cause a text message to be undeliverable and queued, and not delivered until some unspecified time in the future. Therefore it remains your responsibility to ensure the vehicle is legally parked in the Parking Facility. If you are in doubt, you may call the AT Park Call Centre to confirm that a valid Parking Event is active for your vehicle.

d) You acknowledge that SMS messages are not always guaranteed to be delivered and that AT cannot be held responsible for their successful delivery unless it is shown that the SMS failed to be delivered due to a fault with the AT Park App, or the AT Park website. (SMS messaging is a “store and forward” technology that depends on various cellular carriers and their networks. As such, individual messages are not guaranteed to arrive at their destinations and can also be delayed).

14. Indemnities

a) You indemnify AT against all actions, procedings, claims, liabilities, penalties, costs (including legal costs on a solicitor and own client basis), awards, damages, losses and expenses arising directly or indirectly as a result of:

i) You altering, interfering with or tampering with the AT Park website, the AT Park App, your AT Park Account or your Method of Payment (or allowing a third party to do so);

ii) Your failure to comply with any of these Terms;

iii) The breach of these Terms by anyone using your AT Park Account with valid Account ID Information or valid Vehicle ID Information;

iv) Your negligent or wilful acts or omissions; or

v) Our collecting, using, storing, and disclosing personal information you have provided to us about another person in the manner set out in the AT Privacy Policy

b) Your liability in respect of this clause 14) is reduced to the extent that it can be shown that AT has contributed to such loss, damage or liability.

15. AT Park customer service

a) You may contact AT in respect of any aspect of the AT Park service:

i) By phone – 09 528 7275 (7am to 10pm, 7 days)

ii) By web –

iii) By mail –  Private Bag 92250, Auckland 1142

b) You may clarify or notify any disputed payment deduction by either of the methods in clause 15)a) and AT will provide correct the error on your AT Park Account or otherwise provide a response to you at the address associated with your AT Park Account within 60 days.

16. Privacy

Where AT collects personal information from or about you in order to provide you with an AT Park Account or through your use of the AT Park service, the AT Privacy Policy available on our website will apply. For an explanation of our practices and policies relating to the collection, use, and storage of your personal information, please refer to the AT Privacy Policy, which forms part of these Terms.

17. Limited warranty, liability and disclaimer

a) AT makes no representation to you about the availability of the AT Park service.  If the AT Park service is not available you are still obliged to use one of other payment options available to you for the payment of Parking Fees applicable to your use of any Parking Facility.

b) You acknowledge and agree that AT has no liability to you in respect of the availability of any Parking Facility.

c) You acknowledge and agree that AT has no liability to you in respect of the availability of payment alternatives other than AT Park in the event that the AT Park service is not available to you at any time.

d) There may be scheduled outages of the AT Park website and AT Park App from time to time that will be notified on the website in advance.

e) Warranties and Representations.  To the maximum extent permitted by law, we disclaim all warranties, representations, and guarantees (whether, express, implied, or statutory), with respect to the AT Park and the Method of Payment and your use of (or inability to use) such items, (including, without limitation, warranties of availability, accuracy, non-infringement, title, completeness, timeliness, currency, merchantability, or fitness for a particular purpose).

f) In particular AT does NOT warrant that:

i) The AT Park App or the AT Park website is error free;

ii)  Use of AT Park will be uninterrupted or will not result in loss of data;

iii) The AT Park App or the AT Park website will function correctly on your particular equipment (personal computer, smartphone or otherwise).

g) Consumer Guarantees Act. Nothing in these Terms is intended to avoid the provisions of the Consumer Guarantees Act 1993 except to the extent permitted by that Act, or to exclude liability arising under any other statute, if and to the extent that such liability cannot be lawfully excluded, and these Terms will be modified to the extent necessary to give effect to that intention. If you acquire any goods or services from us for the purposes of a business you agree that the guarantees and remedies provided in the Consumer Guarantees Act 1993 will not apply.

h) Indirect Losses. To the maximum extent permitted by law, AT (and our respective employees, contractors, and agents) will not be liable (in contract, tort, or otherwise) to any party for any direct, indirect, special or consequential loss, damage, cost, expense, delay, or inconvenience that is suffered by that party in connection with:

i) the issue, use of, inability to use, or reliance upon, an AT Park Account or the AT Park service;

ii) any fees payable using AT Park including, without limitation, any Parking Fees;

iii) an AT Park Account being suspended or cancelled for any reason;

iv) any period where any equipment, software, or system is unavailable for processing AT Park Account transactions; or

v) the AT Park Service, Method of Payment, AT Park website or AT Park App in any other way, even if we have been expressly advised of the possibility of such damages.

i) Limitation of Liability. If, we are found liable to you under these Terms (or in contract, tort, or otherwise), to the maximum extent permitted by law, our liability to you will not exceed in aggregate the reimbursement of any fees deducted in error.

18. General

a) Assignment of Agreement

i) You shall not assign or otherwise transfer your rights under these Terms. Any attempt to make such an assignment without AT’s consent shall be void and result in immediate termination of this Agreement without notice.

ii) AT is entitled to assign or otherwise transfer its rights and obligations hereunder at its own absolute discretion.

b) Non-waiver. AT and you agree that no failure to exercise, and no delay in exercising, any right, power, or privilege hereunder, on the part of either party shall operate as a waiver of any right, power, or privilege. AT and you further agree that no single or partial exercise of any right, power, or privilege hereunder shall preclude its further exercise. The rights and remedies herein are cumulative with and not exclusive of any rights or remedies provided by law.

c) Severability. If any part of these Terms is adjudged by any court of competent jurisdiction to be invalid, void or illegal, that judgment shall not affect or nullify the remainder of these Terms, and the effect shall be confined to sever the part immediately involved in the matter adjudged.

d) Variation. These Terms may be varied by AT at any time and such changes will be notified to you in accordance with clause 18) k), with reasonable notice prior to coming into effect.

e) Governing Law. These Terms will be governed by, and construed in accordance with, New Zealand law and the courts of New Zealand will have non-exclusive jurisdiction to hear and determine all issues and disputes which may arise under or in relation to the AT Park service, Method of Payment or these Terms.

f) New Zealand Use Only. The AT Park service is intended for use in Auckland, New Zealand and may not satisfy the laws of (or be appropriate or suitable for use in) any other country. You are responsible for compliance with applicable local law and you must ensure that accessing and using the AT Park service is not illegal or otherwise prohibited by the laws of your jurisdiction.

g) Electronic Communications. You consent to receiving communications from us electronically (other than promotional messages under the Unsolicited Electronic Messages Act 2007, in which case we will obtain your consent to receiving such promotional messages in accordance with that Act) and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. You agree to be bound by any agreement reached through electronic communications in terms of the Electronic Transactions Act 2002.

h) Entire Agreement. These Terms, together with any other terms produced by us relating to the AT Park service incorporated by reference into these Terms, constitute the entire agreement between you and us and supersede all prior communications, representations, agreements or understandings, either verbal or written, between you and us with respect to the subject matter of these Terms.

i) Force Majeure. AT will not be liable for any non-performance, error, interruption, or delay in the performance of their obligations under these Terms or in the availability or performance of the AT Park service, if this is due (in whole or in part, directly or indirectly) to any event or circumstance which is outside reasonable control of AT, including (without limitation):

i) flood, lightning, acts of God, fire, earthquakes, and other natural disasters;

ii) judgments, legislations, acts, orders, regulations, bylaws or other measures of any kind on the part of any court, governmental, parliamentary, or regulatory authority;

iii) failure of any electricity or telecommunications service (including the Internet);

iv) failure of any equipment, software, computer hardware, or system required for the operation of the System where the maintenance and repair of that item is the responsibility of a third party;

v) the acts or omissions of any party for whom AT is not responsible.

j) Notices (which includes any written communications or statements may be):

i) Sent to the address provided by you on your AT Park Account;

ii) Sent by email to the email address provided by you on your AT Park Account;

iii) Sent by an SMS message to the mobile number you notified on your AT Park Account; or

iv) Given to you by any other way which the law permits

k) Notices to AT (which includes any written communications or statements may be):

i) Sent to: Private Bag 92250, Auckland 1142

ii) Sent via our website feedback form:

19. Interpretations

In and for the purposes of interpretation of these Terms, unless inconsistent with the sub-context or subject matter:

a) Reference to time unless otherwise specified shall be reference to New Zealand Standard Time (NZT).

b) Reference to monetary amounts shall be reference to such amounts expressed in New Zealand Dollars (NZD).

c) The headings in these Terms are for the purpose of more convenient reference only and shall not form part of this Agreement or affect its construction or interpretation.

d) Except as otherwise expressed or provided, where under or pursuant to these Terms or anything done hereunder the day on or by which any act, matter or thing needs to be done falls on a day other than a business day, such act, matter or thing shall be done on the immediately succeeding business day.

e) The obligations and liabilities imposed and the rights and benefits conferred on the parties in these Terms will be binding upon and in favour of the respective parties and each of their respective successors in title, legal personal representatives and permitted assigns.

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If you are living in fear in your relationship or in your family, there are so many ways we can help you right now. You won’t be turned away even if you don’t have children, a NZ visa, or money. If you still have more questions have a read below and contact us when you’re ready.

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You can call our 24-hour support and crisis line on 0800 REFUGE (733843). Or, if you prefer, you can click here and contact us discretely through our contact form and we will email you back as soon as possible.

What will I do for money?

There are a number of benefits and allowances you may be eligible for if you are a victim of domestic violence in New Zealand. We can help you better understand your options once you make contact.

I haven’t been beaten up, can Women’s Refuge still help me?

We support women who have experienced any form of domestic violence: verbal, psychological/emotional, sexual, and financial as well as physical. In fact, psychological/emotional abuse is the most common form of domestic violence.

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Women's Refuge support and advocacy services are free. In the safe house, rent is usually charged once your financial situation is sorted out. Safety is our main concern. You won't be turned away if you don't have any money.

How long can I stay in a safe house?

Some women only stay a night or two, while others stay for weeks. You can talk with the advocates at your local refuge about how long you think you need to stay to ensure your safety.

I don’t live with my partner, but he is abusing me. Can you still help me?

Yes, you don’t have to be living with your partner to experience domestic violence and you can still call us.

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Women's Refuge has clothing that you can have. We’ve also got toys and books, formula and nappies. You are welcome to use our emergency food until you get your financial situation sorted out.

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Safe houses usually have other women, including women with their children, staying there. Refuge advocates are around during the day.

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The advocates at your local refuge will help you work out transport for your children, or help with changing schools.

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Getting out

The most important thing is for you and your children to get out safely. It is important to know that leaving a violent relationship can be one of the most dangerous times for women and children so it is important to make a safety plan around leaving and keep your plans confidential. Below are some tips to help you make a plan.

  • If you can, pack a bag with bare necessities and important documents that you can leave with someone you trust. Include important documents such as passport, birth certificate, bank account details, driver’s licence, and bank cards and other things like medicines.

  • Know abuser's schedule and safe times to leave.

  • Contact us for guidance or a safe place to stay for you and your children.

Getting help

We warmly welcome all women and their children to access our support, advocacy and crisis accommodation. If you need help or have questions, use our live chat to get in touch.

making a plan

The safety of you and your children (if you have them) will be your primary concern. If you’re not ready or cannot safely leave, here are some things you can do to stay safe now.

  • Make a safety plan with the guidance of a refuge advocate.

  • Get yourself a pre-paid phone; keep it charged and safe.

  • Keep photocopies of important documents (passport, birth certificate, bank account details, medical notes, driver's licence, etc) and store these at the home of a supportive friend or family member.

  • Keep a journal of all violent incidents, noting dates and events.

  • If you can, open your own bank account and try to save some money.

  • If you have pets you are worried about, consider them in your safety plan.

Privacy Policy – The Shielded Site Application.


In this privacy policy, the terms ‘NCIWR’, ‘we’, ‘us’, and ‘our’ refer to National Collective of Independent Women’s Refuges Inc. NCIWR operates this web application at (‘this web application’).

This privacy policy explains how we may collect, store, use, and disclose personal information that we collect and that you provide to us. By using this web application you acknowledge that we may collect, store, use, and disclose your personal information in the manner set out in this privacy policy.

Collection of personal information

We may collect personal information from you when you use this web application, for example when you make a request for contact on this web application.

You may decide not to provide your personal information to us. However, if you do not provide it, we may not be able to provide you with access to certain information or services. For example, we may be unable to make contact with you if you do not provide us with your contact information.

Automated collection of non-personal information

When you visit this web application, we will not add traceable elements (such as cookies, sessions, and usage monitoring software) to your browser or device.

Use and disclosure

We will not use or disclose your personal information except in accordance with this privacy policy or the Privacy Act 1993. We may use your personal information to:

  • assist in providing information and services requested by you;

  • communicate with you

Your personal information will only be made available internally for the above purposes. We will not disclose your personal information to third parties. We will only use or disclose personal information that you have provided to us, or which we have obtained about you:

  • for the above-mentioned purposes;

  • if you have otherwise authorised us to do so;

  • if we have given you notification of the intended use or disclosure and you have not objected to that use or disclosure;

  • if we believe that the use or disclosure is reasonably necessary to assist a law enforcement agency or an agency responsible for national security in the performance of their functions;

  • if we believe that the use or disclosure is reasonably necessary to enforce any legal rights we may have, or is reasonably necessary to protect the rights, property and safety of us, our customers and users, or others;

  • if we are required or permitted by law to disclose the information; or

  • to another entity that carries on the business of operating this web application.

Storage and security

All personal information collected on this web application is collected and held by NCIWR. We will endeavour to protect your personal information that is held by us from unauthorised access, use, disclosure, alteration, or destruction.

Third party service providers

This website may be hosted by one or more third party service providers (‘service providers’) who enable us to provide this web application. You acknowledge and agree that any personal information that may be collected on this web application may also be held and used by our service providers on our behalf. Any information collected will be securely sent and securely stored on a server.

Third party websites

This web application may be hosted by websites operated by third parties. We are not responsible for the content of such websites, or the manner in which those websites collect, store, use, or distribute any personal information you provide. When you visit third party websites from hyperlinks displayed on this web application, we encourage you to review the privacy statements of those websites so that you can understand how the personal information you provide may be collected, stored, used, and distributed.

Right to access and correct

You may request access to, or correction of, any personal information we hold about you by contacting us as follows:
Post:Privacy Officer
PO Box 27-078
Marion Square
Wellington 6141

To ensure that the contact information we hold about you is accurate and current, please notify us of any changes to such information as soon as possible.

Contacting NCIWR

Any emergency relating to domestic violence should be directed to 111 for New Zealand Police assistance.

If you request assistance through this website, we will endeavour to respond as soon as we can. If you require advocacy services phone 0800 REFUGE or 0800 733 843 to talk to a refuge in your area within New Zealand. All member refuges of NCIWR are listed on our main website ( If you do visit the Women’s Refuge Website, please note that it is a traceable site so we recommend you use the online safety tips found on this web application to visit safely.

Advocacy services are available at member refuges. Your call and information will be treated in confidence and privacy.

Changes to our privacy policy

We reserve the right, at our discretion, to alter this privacy policy at any time. Changes to this privacy policy will take effect immediately once they are published on this web application. Please check this privacy policy regularly for modifications and updates. If you continue to use this web application or if you provide any personal information after we post changes to this privacy policy, this will indicate your acceptance of any such changes.

This privacy policy was last updated on 6 October 2015.

If You’re In
Immediate danger

If you fear for your safety:

  1. Run outside and head for where there are other people.
  2. Ask someone to call 111
  3. If you have children take them with you if you can
  4. Don't stop to get anything else