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Auckland Transport

Trading and events in public places bylaw Trading and events in public places bylaw

Auckland Transport and Auckland Council have adopted a complementary Trading and Events in Public Places Bylaw.


About the bylaw

AT's Board approved the Auckland Transport Trading and Events in Public Places Bylaw 2013 on 31 March 2015.

The bylaws cover trading activities on roads to:

  • regulate trading in public places (including the regulation of mobile shops),
  • regulate road-related matters including enhancing road safety and protection of the environment.

The trading activities covered by the bylaws include:

  • markets and stalls,
  • mobile shops,
  • outdoor dining,
  • fundraising (including soliciting or collection of subscriptions or donations),
  • offering commercial services,
  • distribution of promotional goods or materials,
  • street performances and pavement art,
  • requirement to obtain approval for events or filming in a public place,
  • requirement to obtain approval for trading activities in parks and reserves,
  • outdoor display of goods.

The bylaw comes into effect on 1 July 2015 and will replace either in full or partially, 8 legacy bylaws.



Trading and events public places bylaw 2015

Te Ture ā-Rohe Te Mahi Tauhokohoko me nga Takunetanga ki ngā Wāhi Marea 2015

Board of Auckland Transport
Resolution on 31 March 2015


Pursuant to the Local Government Act 2002, Local Government (Auckland Council) Act 2009, and the Land Transport Act 1998 the Governing Body of Auckland Transport make the following bylaw

Explanatory note:

The Local Government (Auckland Council) Act 2009 provides for Auckland Council and Auckland Transport to make bylaws under the Local Government Act 2002 and Land Transport Act 1998 to allow trading in public places with reasonable controls. The bylaw also includes clauses on events and filming in public places. Public places includes streets, roads, parks, recreation grounds and other public land owned, managed or under the control of Auckland Council and its council controlled organisations, including Auckland Transport.

This explanatory note is for information purposes only and does not form part of this bylaw.

1 Title

This bylaw is the Auckland Transport Trading and Events in Public Places Bylaw 2015.

2 Commencement

This bylaw comes into force on 1 July 2015.

3 Application

This bylaw applies to public places under the care, control and management of Auckland
Transport.

Part 1
Preliminary provisions

4 Purpose

(1) The purpose of this bylaw is to provide for the control of events and trading in public
places by:

(a) regulating trading activities and the conduct of persons selling or offering goods or services in public places by requiring approval from the council, Auckland Transport or other council controlled organisation;
(b) regulating events and filming in roads and other public places by requiring operators to obtain an approval;
(c) setting general and specific conditions for trading and events in public places to ensure that appropriate standards of health and safety, pedestrian and vehicle access and visual amenity are maintained;
(d) prescribing for fees in respect of any approval in relation to matters specified in subclauses (1)(a) and (b).

5 Interpretation

(1) In this bylaw, unless the context otherwise requires,—

Act means the Local Government Act 2002 or Land Transport Act 1998 as the context
requires.

amenity means the natural or physical qualities and characteristics of an area that contribute
to people’s appreciation of its pleasantness, aesthetic coherence, and cultural and
recreational attributes.

approval means a licence, permit or other form of approval granted under this bylaw and
includes all conditions to which the approval is subject.

Auckland has the meaning given by the Local Government (Auckland Council) Act 2009.

Explanatory note: section 4(1) states: “Auckland means the area within the
boundaries determined by the Local Government Commission under section
33(1) (as that determination is given effect to by Order in Council under
section 35(1)).”

charity means a non-profit organisation that raises funds for the benefit of the needy, a community group, an environmental cause, or the benefit of the public.

commercial services means selling or hiring any goods or services which are offered or provided in a public place in exchange for payment, reward or otherwise. This includes, but is not limited to, the production and sale of personal portraits, hiring recreational equipment or, any other service of any kind whatsoever.

continuous accessible path of travel means an uninterrupted route to or within premises or buildings that provides access to all services and facilities.

council means the governing body of the Auckland Council or any person delegated or authorised to act on its behalf.

council controlled organisation has the same meaning as substantive council controlled organisation in the Local Government (Auckland Council) Act 2009.

Explanatory note: section 4(1) states: “substantive council-controlled organisation”—
(a) means a council-controlled organisation that is either wholly owned or wholly controlled by
the Council and either—
(i) is responsible for the delivery of a significant service or activity on behalf of the Council; or
(ii) owns or manages assets with a value of more than $10 million; and
(b) includes Auckland Transport.

dangerous materials and objects means any material or object that pose risk or hazard to the public and performers. Dangerous materials include flammable materials and chemicals, fire, fireworks, smoke, flares, heated elements or anything giving off heat or toxicity that could harm or damage the public or the environment. Dangerous objects include chainsaws, knives, whips, spears, swords, spikes and sharp objects of any kind that could harm the public or performers.

event means an organised temporary activity that takes place on one or more days including an organised gathering, parade, protest, wedding, private function (which is independent of premises), festival, concert, celebration, multi-venue sports event of a significant scale, fun run, marathon, duathlon or triathlon. For the purposes of this bylaw an indoor performance, indoor private function, tasting and sampling activity, giveaway, market, sports practice or training is not an event.

filming means the recording of images, moving or still, but excludes the recording of a private celebration or event, personal or amateur photography, a home video type activity or,the recording of current affairs or news for immediate release.

footpath means a path or way principally designed for, and used by, pedestrians.

fundraising umbrella organisation means any organisation recognised by the council as coordinating fundraising activities across charities, and includes the Public Fundraising Regulatory Association.

market means the whole of the place and the whole of the activity, where more than one stall at a common location where goods and / or services are offered for sale or hire, whether for commercial or charitable purposes.

market operator means any person who operates a market.

mobile shop means a vehicle, whether self-propelled or not, standing on a road or other public place and from which:

(a) goods are offered or exposed/displayed for sale; or
(b) goods may be ordered (whether or not in pursuance of an invitation to call with the goods); or
(c) services are offered for sale; but does not include:
(d) any vehicle used for the purpose of transporting and delivering goods pursuant to a prior order being placed; or
(e) a mobile library.

outdoor display of goods means the display of goods in a road or other public place adjacent to business premises, and includes any display structure

outdoor dining (alfresco) means a road or other public place used by an adjacent business premise for the purpose of providing food or drink.

pavement art means temporary images or drawings created either directly on to the pavement or on removable surfaces such as paper or plastic laid out on the pavement. Advertising on the pavement is not considered pavement art under this bylaw.

pavement artist means any person who create pavement art for the purposes of
public exhibition.

person includes a corporation sole, a body corporate, and an unincorporated body.

premises means any separately occupied land, building, or part of the same.

produce stall has the same meaning as in the Unitary Plan.

Explanatory note: “produce stall” means a place where farm produce or handcrafts produced
on the site are sold and includes:

  • the sale of plants
  • the sale of food from ‘occasional food premises’ as defined in section 2 of the Food Hygiene Regulations 1974 as it was in December 2012.

public place means any place that, at any material time, is owned, managed, maintained or
controlled by Auckland Transport.

road has the meaning given by the Local Government Act 1974.

Explanatory note: section 315 states: Road means the whole of any land which is within a district, and which—
(a) immediately before the commencement of this Part was a road or street or public highway; or
(b) immediately before the inclusion of any area in the district was a public highway within that area; or
(c) is laid out by the council as a road or street after the commencement of this Part; or
(d) is vested in the council for the purpose of a road as shown on a deposited survey plan;
or
(e) is vested in the council as a road or street pursuant to any other enactment;—
and includes—
(f) except where elsewhere provided in this Part, any access way or service lane which before the commencement of this Part was under the control of any council or is laid out or constructed by or vested in any council as an access way or service lane or is declared by the Minister of Works and Development as an access way or service lane after the commencement of this Part or is declared by the Minister of Lands as an access way or service lane on or after 1 April 1988.
(g) every square or place intended for use of the public generally, and every bridge, culvert, drain, ford, gate, building, or other thing belonging thereto or lying upon the line or within the limits thereof;— but, except as provided in the Public Works Act 1981 or in any regulations under that Act, does not include a motorway within the meaning of that Act or the Government Roading Powers Act 1989

shared space area means an area specified as a shared zone under the Auckland Transport Traffic Bylaw 2012 or a road declared to be a pedestrian mall pursuant to the Local Government Act 1974. 

sound performance means performance that involves amplification, musical instruments or other noise making objects or loud voices. special

street performance approval means any street performance including dangerous materials, objects or animals.

stall means a stand, stall, structure, vehicle, awning, table or temporary structure from which goods and / or services are offered for distribution or sale and which is erected, placed or maintained in or on a public place.

street performance / busking means the provision of entertainment on or in a public place, and includes playing an instrument, singing, dancing, juggling, mime, puppetry, performance art, conjuring, aerobatics, recitation, undertaking artworks and performing other acts of theatrical or visual forms.

trading goods means all structures, items, furniture, screens, barriers, objects, stalls, signs, vehicles, and any other equipment associated with the trading activity. 

trading in a public place means an activity undertaken by any person or organisation
involving the sale of goods in a public place or the offering of a commercial service for
payment, reward or otherwise, including but not limited to:

(a) markets and stalls;
(b) mobile shops;
(c) outdoor dining;
(d) fundraising for a charitable cause, soliciting of any subscription or collection of any one-off or on-going donation;
(e) offering commercial services in a public place;
(f) distribution of promotional goods and materials;
(g) outdoor display of goods;
(h) street performance / busking
(i) pavement art.

trading activity has a corresponding meaning to trading in a public place.

Unitary Plan means any proposed or operative plan made by the council under the Resource Management Act 1991.

vehicle has the meaning given by the Land Transport Act 1998. 

Explanatory note: section 2(1) states: Vehicle-
(a) means a contrivance equipped with wheels, tracks, or revolving runners on which it  moves or is moved; and
(b) includes a hovercraft, a skateboard, in-line skates, and roller skates; but
(c) does not include-

(i) a perambulator or pushchair;
(ii) a shopping or sporting trundler not propelled by mechanical power;
(iii) a wheelbarrow or hand-trolley;
(iv) a pedestrian-controlled lawnmower;
(v) a pedestrian-controlled agricultural machine not propelled by mechanical power;
(vi) an article of furniture;
(vii) a wheelchair not propelled by mechanical power;
(viii) any other contrivance specified by the rules not to be a vehicle for the purposes of this
definition;
(ix) any rail vehicle.

(2) To avoid doubt, compliance with this bylaw does not remove the need to comply with all other applicable Acts, regulations, standards, bylaws, regional plan rules, condition of a resource consent; a reserve management plan prepared under the Reserves Act 1977, a park management plan prepared under the Local Government Act 2002 or any controls specified under this bylaw from time to time.

(3) Unless the context requires another meaning, a term or expression that is defined in the Local Government Act 2002 or the Land Transport Act 1998 and used in this bylaw, but not defined, has the meaning given by that Act.

(4) Any explanatory notes and attachments are for information purposes, do not form part of this bylaw, and may be made, amended and revoked without formality.

(5) The Interpretation Act 1999 applies to this bylaw.

Part 2 
General

6 Requirement to hold an approval

(1) A person must hold an approval issued by Auckland Transport to undertake the
following activities in public places:

(a) trading in a public place;
(b) events;
(c) filming.

7 Exemptions to holding an approval

(1) Notwithstanding clause 6 (1), the following are exempted from the requirement to
obtain an approval under this bylaw so long as they comply with any relevant
guidelines, standards, controls, policies or codes of practice set by resolution of the
council or Auckland Transport:

(a) outdoor display of goods;
(b) art installed on public places by Auckland Transport;
(c) goods or services delivered to private premises or service delivery vehicles such as milk vendors or newspaper delivery to private residences or businesses;
(d) classes and training provided by outdoor fitness operators
(e) regular sporting activities carried out by amateur organised sport and recreational groups;
(f) the sale of produce from a produce stall

Explanatory note: Operators with any outdoor displays of goods are still required to comply
with the conditions set out in clause 24 of this bylaw.

8 Designated public places

(1) Auckland Transport may, from time to time, by resolution, designate a specific road or part of a road or public place where all trading activities or any specified category of trading are prohibited to ensure public safety, prevent nuisance, minimise obstructions or mis-use of public place.

Part 3 
Approvals and other administrative matters

9 Application for approval

(1) Applications for approval must be made in the prescribed form, describe the activities in respect of which the approval is sought and be accompanied by further supporting information as Auckland Transport may require to enable processing of the application.

(2) The holder of an existing approval may apply to Auckland Transport for a renewal of that approval.

10 Deciding an application

(1) Subject to compliance with this clause, Auckland Transport may grant (with or without conditions) or refuse any application for approval at its discretion.

(2) The decision to grant or refuse an application for an approval together with any conditions on the approval, may be made in accordance with any relevant guidelines approved by resolution of Auckland Transport, specified under this bylaw from time to time.

(3) In deciding to grant or decline an application for approval Auckland Transport must
consider the following matters:

(a) the location of the activity and whether it is likely to cause a nuisance, obstruction or a hazard to pedestrians or vehicular traffic ;
(b) the specifications of any furniture, structures, equipment, vehicles and other items to be used for the activity;
(c) the impacts on the surrounding environment and users as a result of noise, smell, glare, light spill ,appearance or any other effects and; whether these impacts have been appropriately mitigated;
(d) the suitability of a person to hold an approval taking into account any known past operational issues and the applicant’s experience and track record;
(e) where applicable, whether an applicant is a registered charity or a member of a registered organisation;
(f) whether the activity is consistent with Auckland Council policies and plans, including but not limited to, the Auckland Plan, Smokefree Policy, local alcohol and gambling policies.

(4) Any person who has an application declined or revoked by Auckland Transport must apply in writing for a review of the decision and Auckland Transport must review it accordingly.

11 Approval conditions

(1) The conditions upon which an approval is granted may include, but are not limited to, the following:

(a) the designated times of operation (hours and days) including limitations on the hours of set up and pack down;
(b) the duration of the approval;
(c) the location of the activity, taking into account the surrounding land uses and street layout and the minimum clear widths of footpaths required for pedestrian access;
(d) a requirement that the activity is not located in a public place (including near intersections, bus stops, vehicle crossings, accessways or service lanes) in a way that it is likely to cause a nuisance, unreasonable obstruction or hazard to pedestrian and vehicle access;
(e) that a continuous accessible path of travel is provided for;
(f) requiring compliance with a traffic management plan and/or any waste management and minimisation plan;
(g) requiring compliance with any guidelines or policies for shared space areas;
(h) specifications on the use of any furniture, structures, equipment, vehicles and other items associated with the activity;
(i) safety, health and hygiene requirements;
(j) the requirement for public liability insurance;
(k) restrictions on the use of amplified music/sound;
(l) requiring compliance with Auckland Council policies and plans, including but not limited to, the Auckland Plan, Smokefree Policy, local alcohol and gambling policies.

(2) Notwithstanding subsection(1) any trading activity involving use of the footpath must maintain a minimum unobstructed footpath width of no less than 1.8 metres.

12 Fees

(1) Auckland Transport may prescribe fees for an approval, including fees to process an application, to review an existing approval and to inspect trading activities and charges for the period of the approval.

13 Display of approval

(1) Unless exempted by Auckland Transport a person with an approval issued by Auckland Transport must prominently display their approval so that it is able to be read by the public at all times during activities.

14 Review of an approval

(1) Auckland Transport may cancel, amend or initiate a review of an approval issued under this bylaw if:

(a) the activity is likely to interfere with intended works undertaken by or on behalf of the council or Auckland Transport or a network utility operator that it is entitled by statute to undertake in a public place and provided all otherwise necessary authorisation is obtained;
(b) if urgent action is required to protect the public from unhygienic, unsafe or hazardous conditions;
(c) the activity authorised in the approval is likely to impact on public health and safety or cause a nuisance, unreasonable obstruction or damage.

Part 4
Trading and events in public places

15 Markets and stalls

(1) In addition to any of the approval conditions specified under clause 11 of this bylaw Auckland Transport can impose the following conditions on an approval for markets and stalls

(a) the location of the market and any associated signs and displays;
(b) the type, number, size and position of stalls and any trading goods used within a market;
(c) where food is to be sold, requirements for compliance with food hygiene regulations.

16 Mobile shops

(1) In addition to any of the approval conditions specified under clause 11 of this bylaw Auckland Transport can impose the following conditions on an approval for mobile shops:

(a) the exact location of the mobile shop and any associated signs and displays;
(b) the hours or days that the mobile shop occupies a public place at any one time;
(c) the types of goods that may be sold from the mobile shop;
(d) where food is to be sold, requirements for compliance with food hygiene regulations.
(e) any additional conditions reasonably required to appropriately mitigate any adverse impact on local businesses or the local environment arising or likely to arise from the mobile shop.

17 Outdoor dining

(1) In addition to any of the approval conditions specified under clause 11 of this bylaw Auckland Transport can impose the following conditions on an approval for outdoor dining:

(a) a requirement that the approval holder delineate the exact operating location of the outdoor dining area;
(b) the numbers of tables and chairs permitted;
(c) that no additional tables and chairs are to be placed in the public place without approval from Auckland Transport;
(d) that any front and side awnings that have been given approval allow for clear visibility, and, do not obstruct the passage or compromise the safety of any persons.

18 Fundraising

(1) In addition to any of the approval conditions specified under clause 11 of this bylaw Auckland Transport can impose the following conditions on an approval for fundraising:

(a) a requirement that the applicant is registered as a charity with the Department of Internal Affairs or, be approved as a donee organisation by the Inland Revenue Department;
(b) that boxes, bags, clothing or collection devices used for charity appeals or fundraising organisations must clearly identify the appeal or organisation;
(c) that a collector must provide information on the charity to subscribers / donors;
(d) the locations and hours of collections.

19 Offering commercial services

(1) In addition to any of the approval conditions specified under clause 11 of this bylaw Auckland Transport can impose the following conditions on an approval for offering commercial services:

(a) the intended location including whether there are multiple sites;
(b) the quality and standard of services being offered;
(c) any additional conditions reasonably required to appropriately mitigate any adverse impact on local businesses, residential areas, or the local environment arising or likely to arise from the commercial service.

20 Distribution of promotional goods or materials

(1) In addition to any of the approval conditions specified under clause 11 of Auckland Transport can impose the following conditions on an approval for the distribution of promotional goods or materials:

(a) the intended location including whether there are multiple sites;
(b) the quality and standard of promotional goods or materials being offered;
(c) any additional conditions reasonably required to appropriately mitigate any adverse impact on local businesses, residential areas, or the local environment arising or likely to arise from the commercial service;
(d) a requirement that the promotional goods or materials being distributed:

i. are not discriminatory and do not advocate discrimination based on one or more of the prohibited grounds of discrimination set out in the Human Rights Act 1993;
ii. are not objectionable within the meaning of the Films, Videos and Publications Classification Act 1993;
iii. do not cause or have the potential to cause widespread or serious offence to members of the public;
iv. do not threaten harm;
v. do not incite or counsel any person to commit any offence;
vi. are not defamatory.

21 Street performance/busking

(1) Street performers must not approach individuals requesting money or solicit funds in a way that is likely to impact with any other person in their use of that public place.

(2) Street performers must take all practicable steps to ensure that their performance causes no harm to themselves or members of the public.

(3) Street performers must obtain a special street performance approval to use dangerous materials or objects.

(4) Street performers must follow any code of conduct, approved by the council or Auckland Transport by resolution, for street performances.

22 Pavement artists

(1) A person with an approval to create pavement art in a public place must use materials that can be washed off with water without leaving any residue. Materials must not be slippery or likely to impact on public safety.

(2) Advertising is not permitted in pavement art.

(3) Auckland Transport may, from time to time, designate specific areas where pavement artists are permitted or prohibited.

23 Events and Filming

(1) In addition to decisions regarding an application for approval as specified in Clause 10 Auckland Transport will consider the following matters when assessing an application for an event or filming approval:

(a) whether there is a prior booking of the public place and the two events or, filming activities, cannot reasonably take place at the same time, or
(b) whether there will be significant disruption to traffic flows or public passage,
or
(c) any impacts on public safety.

Explanatory note: Film approval applications are handled by Screen Auckland, which is the film office for the Auckland region and operates as part of Auckland Tourism Events and Economic Development.

24 Outdoor displays of goods

(1) All outdoor displays of goods must:

(a) not impede the movement of pedestrians or vehicles, or be likely to cause danger to any person;
(b) not be in a public place outside the business hours of the business;
(c) be moved to another part of the public place if directed by Auckland Transport to do so;
(d) be placed immediately adjoining the premises from which the good and services displayed may be purchased;
(e) not display knives or firearms or be dangerous or offensive;
(f) not be placed in a carriageway, driveway/vehicle crossing, grass verge or traffic island.

Part 5
Enforcement powers

25 Non-compliance with conditions of approval

(1) Where a person does not comply with the conditions of the approval Auckland Transport may take one of more of the following steps:

(a) Issue a written warning to the approval holder, which may be considered as evidence of a prior breach of an approval condition during any subsequent review of the approval;

(b) Review the approval where:

i. a person has failed to meet the conditions of their approval or any other requirements of any relevant criteria, policy or guidelines approved by Auckland Transport;
ii. a person that holds an approval fails to meet any written instructions in a notice issued by Auckland Transport within the time specified in that notice;

(c) Enforce any breach of this bylaw, as provided for in the Local Government Act 2002, and/ or the Land Transport Act 1998 and/or the Health Act 1956 and/or Litter Act 1979.

(2) A review of an approval, may result in:

(a) amendment of the approval; or
(b) suspension of the approval; or
(c) withdrawal of the approval; or
(d) no further action.

26 Removal of material or things

(1) Auckland Transport may recover from the person who committed the breach of this bylaw the appropriate costs in connection with the removal of the material or thing;
(2) That the approval holder be liable for all costs of repair to any damage or cleaning to the footpaths that is caused by the trading activity.

27 Exceptions

(1) A person is not in breach of this bylaw if that person proves that the act or omission was in compliance with the directions of an authorised officer.

Part 6
Offences and penalties

28 Bylaw breaches

(1) A person who fails to comply with this bylaw commits a breach of this bylaw and is liable to a penalty under the Local Government Act 2002, and/ or the Land Transport Act 1998 and/or the Health Act 1956.

(2) A person who commits a breach of this bylaw that is an offence under the Litter Act 1979 is liable to a penalty under that Act.

Part 7
Savings, transitional provisions and revocations

29 Savings and transitional provisions

(1) This clause applies to:

(a) Auckland Regional Council Parks Bylaw 2007;
(b) Auckland City Council No 20 - Public Places Bylaw 2008;
(c) Franklin District Council Trading in Public Places Bylaw 2008;
(d) Chapter 7 (Events and Trading in Parks and Public Places) of the Manukau
City Consolidated Bylaw 2008;
(e) Part 3 (Trading in Public Places) of the North Shore City Council Bylaw 2000;
(f) Papakura District Council Trading in Public Places Bylaw 2008;
(g) Chapter 5 (Trading in Public Places) of the Rodney District Council General
Bylaw 1998;
(h) Waitakere City Council Public Places Bylaw 2010.

(2) Any resolution or other decision made under the bylaws referred to in clause 29 (1)
remains in force in the area to which it applied until revoked or replaced by an
equivalent resolution or decision made by Auckland Transport under this bylaw.

(3) Any approval, consent, permit, dispensation, permission or other form of approval
made under the bylaws referred to in clause 29 (1) continues in force but:

(a) expires on the date specified in that approval; or
(b) if no expiry date is specified, expires 12 months from the date that this bylaw becomes effective; and
(c) can be renewed only by application made and determined under this bylaw.

(4) Any application for an approval, consent, permit, dispensation, permission or other form of approval made under a bylaw referred to in clause 29(1) that was filed before the day on which this bylaw commences must be dealt with by Auckland Transport under the relevant former bylaw in clause 29(1).

30 Revocations

(1) The following bylaws are revoked to the extent these relate to the regulation of trading in a public place.

(a) Auckland Regional Council Parks Bylaw 2007 (Part 2);
(b) Auckland City Council No 20 - Public Places Bylaw 2008 (clauses 20.6 – 20.7);
(c) Franklin District Council Trading in Public Places Bylaw 2008;
(d) Chapter 7 (Events and Trading in Parks and Public Places) of the Manukau City Consolidated Bylaw 2008;
(e) Part 3 (Trading in Public Places) of the North Shore City Council Bylaw 2000;
(f) Papakura District Council Trading in Public Places Bylaw 2008;
(g) Chapter 5 (Trading in Public Places) of the Rodney District Council General Bylaw 1998;
(h) Waitakere City Council Public Places Bylaw 2010 (Part 5).

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BEING SAFE ONLINE

The safest way to browse the internet if you suspect your browsing history is being monitored, is to use your browser’s private or incognito mode.

If you suspect your device has been compromised by spyware, then you should use consider using another device as some spyware may still be able to monitor icognito sessions.

To activate a private browsing session, follow the instructions below.

Safari

Open Safari > go to the File menu > select New Private Window

When finished, don’t forget to close your browser window to ensure your safety and privacy.

Chrome

Open Chrome > go to the triple-dot menu (top right of your browser's window) > select New Incognito Window

Internet Explorer

Open IE > click the Tools button > select Safety > and then click InPrivate Browsing

Mozilla Firefox

Open Firefox > click the menu button ☰ > and then click New Private Window

You should see a message in the new window saying that you are now browsing privately.

When finished, don’t forget to close your browser window to ensure your safety and privacy.

Getting out

The most important thing is for you and your children to get out safely. It is important to know that leaving a violent relationship can be one of the most dangerous times for women and children so it is important to make a safety plan around leaving and keep your plans confidential. Below are some tips to help you make a plan.

  • If you can, pack a bag with bare necessities and important documents that you can leave with someone you trust. Include important documents such as passport, birth certificate, bank account details, driver’s licence, and bank cards and other things like medicines.

  • Know abuser's schedule and safe times to leave.

  • Contact us for guidance or a safe place to stay for you and your children.

Getting help

We warmly welcome all women and their children to access our support, advocacy and crisis accommodation. If you need help or have questions, use our live chat to get in touch.

making a plan

The safety of you and your children (if you have them) will be your primary concern. If you’re not ready or cannot safely leave, here are some things you can do to stay safe now.

  • Make a safety plan with the guidance of a refuge advocate.

  • Get yourself a pre-paid phone; keep it charged and safe.

  • Keep photocopies of important documents (passport, birth certificate, bank account details, medical notes, driver's licence, etc) and store these at the home of a supportive friend or family member.

  • Keep a journal of all violent incidents, noting dates and events.

  • If you can, open your own bank account and try to save some money.

  • If you have pets you are worried about, consider them in your safety plan.

Privacy Policy – The Shielded Site Application.

General

In this privacy policy, the terms ‘NCIWR’, ‘we’, ‘us’, and ‘our’ refer to National Collective of Independent Women’s Refuges Inc. NCIWR operates this web application at https://d3f5l8ze0o4j2m.cloudfront.net (‘this web application’).

This privacy policy explains how we may collect, store, use, and disclose personal information that we collect and that you provide to us. By using this web application you acknowledge that we may collect, store, use, and disclose your personal information in the manner set out in this privacy policy.

Collection of personal information

We may collect personal information from you when you use this web application, for example when you make a request for contact on this web application.

You may decide not to provide your personal information to us. However, if you do not provide it, we may not be able to provide you with access to certain information or services. For example, we may be unable to make contact with you if you do not provide us with your contact information.

Automated collection of non-personal information

When you visit this web application, we will not add traceable elements (such as cookies, sessions, and usage monitoring software) to your browser or device.

Use and disclosure

We will not use or disclose your personal information except in accordance with this privacy policy or the Privacy Act 1993. We may use your personal information to:

  • assist in providing information and services requested by you;

  • communicate with you

Your personal information will only be made available internally for the above purposes. We will not disclose your personal information to third parties. We will only use or disclose personal information that you have provided to us, or which we have obtained about you:

  • for the above-mentioned purposes;

  • if you have otherwise authorised us to do so;

  • if we have given you notification of the intended use or disclosure and you have not objected to that use or disclosure;

  • if we believe that the use or disclosure is reasonably necessary to assist a law enforcement agency or an agency responsible for national security in the performance of their functions;

  • if we believe that the use or disclosure is reasonably necessary to enforce any legal rights we may have, or is reasonably necessary to protect the rights, property and safety of us, our customers and users, or others;

  • if we are required or permitted by law to disclose the information; or

  • to another entity that carries on the business of operating this web application.

Storage and security

All personal information collected on this web application is collected and held by NCIWR. We will endeavour to protect your personal information that is held by us from unauthorised access, use, disclosure, alteration, or destruction.

Third party service providers

This website may be hosted by one or more third party service providers (‘service providers’) who enable us to provide this web application. You acknowledge and agree that any personal information that may be collected on this web application may also be held and used by our service providers on our behalf. Any information collected will be securely sent and securely stored on a server.

Third party websites

This web application may be hosted by websites operated by third parties. We are not responsible for the content of such websites, or the manner in which those websites collect, store, use, or distribute any personal information you provide. When you visit third party websites from hyperlinks displayed on this web application, we encourage you to review the privacy statements of those websites so that you can understand how the personal information you provide may be collected, stored, used, and distributed.

Right to access and correct

You may request access to, or correction of, any personal information we hold about you by contacting us as follows:

Email:info@refuge.org.nz
Post:Privacy Officer
NCIWR
PO Box 27-078
Marion Square
Wellington 6141

To ensure that the contact information we hold about you is accurate and current, please notify us of any changes to such information as soon as possible.

Contacting NCIWR

Any emergency relating to domestic violence should be directed to 111 for New Zealand Police assistance.

If you request assistance through this website, we will endeavour to respond as soon as we can. If you require advocacy services phone 0800 REFUGE or 0800 733 843 to talk to a refuge in your area within New Zealand. All member refuges of NCIWR are listed on our main website (www.womensrefuge.org.nz). If you do visit the Women’s Refuge Website, please note that it is a traceable site so we recommend you use the online safety tips found on this web application to visit www.womensrefuge.org.nz safely.

Advocacy services are available at member refuges. Your call and information will be treated in confidence and privacy.

Changes to our privacy policy

We reserve the right, at our discretion, to alter this privacy policy at any time. Changes to this privacy policy will take effect immediately once they are published on this web application. Please check this privacy policy regularly for modifications and updates. If you continue to use this web application or if you provide any personal information after we post changes to this privacy policy, this will indicate your acceptance of any such changes.

This privacy policy was last updated on 6 October 2015.

If You’re In
Immediate danger
CALL 111 IMMEDIATELY

If you fear for your safety:

  1. Run outside and head for where there are other people.
  2. Ask someone to call 111
  3. If you have children take them with you if you can
  4. Don't stop to get anything else
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