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Auckland Transport

Britomart Britomart

Britomart Transport Centre is Auckland's major transportation hub.

Opening hours

Britomart Station Commerce St Entrance

The Britomart building is open to the public during the following hours:

  • Monday to Thursday - 5am to 11pm.
  • Friday - 5am to 1.15am.
  • Saturday - 5.45am to 1.15am.
  • Sunday - 5.45am to 11pm.

For our Britomart customer service centre opening hours see Customer service centres.

Bus departure points in Britomart

There are several bus stops located within the Britomart Transport Centre, however some bus services travelling West, North or some Central suburbs depart from the Midtown area (such as Victoria St or Wellesley St).

When connecting to buses from the train or ferry, be sure to check where your bus departs from using the Central departure points map (includes Britomart and Midtown area).

View the Central departure points map (PDF 1.33MB)

Britomart Station access & facilities

The entrance to Britomart Station is located on Commerce St with side entrances on Galway St and Tyler St.

Train platforms are located on B2 level. Ticket office, ticket machines and AT Customer Service Centre are located on the ground level in the Britomart Station.

View facilities map of Britomart Station (PDF 436KB)

Britomart Station - Ground level

  • AT Customer Service Centre (for public transport information and advice)
  • Ticket machines
  • Ticket office
  • Retailers
  • ATM
  • Toilets (includes accessible toilet)
  • Lifts
  • Stairs

Britomart Station - B1 level (mezzanine level)

  • Two sets of stairs on both sides up to Ground level
  • Lifts

Britomart Station - B2 level (platform level)

  • Lifts
  • Stairs
  • Escalators
  • Electronic gates
  • Manual gate for paper tickets

Britomart Takutai Square (Eastern entrance) access and facilities

Another entrance to reach the Britomart train platforms (on B2 level) is located on the Eastern end of Britomart in the Atrium on Takutai (near Britomart Pl). Use this entrance/exit when travelling to or from Spark Arena.

View facilities map of Britomart Takutai Square (Eastern entrance) B1 and B2 level (PDF 1.62MB)

Takutai Square - Ground level

  • One public toilet is located between the Adidas and Jo Malone stores (by the staircase down to B1 level)
  • Lifts (will stop at B1 level for you to purchase tickets or tag on)
  • Stairs
  • Escalators

Takutai Square - B1 level (mezzanine level)

  • Coin operated lockers, accessed only during building opening hours
  • Lifts
  • Stairs
  • Escalators
  • Ticket machines
  • Electronic gates
  • Manual gate for paper tickets

Takutai Square - B2 level (platform level)

  • Lifts
  • Stairs
  • Escalators

Changes at Britomart Station for City Rail Link

Some changes are happening at Britomart Station as we prepare for the City Rail Link. Be assured it is business as usual, with Britomart Train Station remaining operational throughout.

All building work will be staged to minimise impact to passengers and ensure continuous operations.

When the City Rail Link is complete it will reshape travel in Auckland by:

  • allowing trains to operate both ways through Britomart (with double the number of trains),
  • enabling shorter journey times,
  • creating better connections with buses and ferries and
  • introducing two new city train stations and a redeveloped station at Mt Eden on the rail network.

Construction stages

Stage 1: New station entrance

The first stage began in July 2016 with construction of a new station entrance at the back of Commerce St. This will take approximately 6 months to build.

The new entrance will enable the historic Chief Post Office (CPO) building (the current main entrance) to be closed for strengthening before construction of the tunnels underneath.

The work will involve:

  • closing the drop off/pick up area in Commerce St
  • access to the station will remain from both Lower Queen St, Galway St, Tyler St and Takutai Square
  • three mobility parking spaces will be available along Galway St
  • two delivery and service vehicle spaces will be available in Tyler St.

Note: Please be aware when walking to the station due to vehicles entering the construction site from Galway St and Tyler St. We recommend using the Lower Queen St or Takutai Square entrances.

Britomart Stage 1

Stage 2: Opening of new entrance

The new entrance opened January 2017. This new entrance will house customer facilities whilst the main entrance and CPO building are closed for three years.

Stage 2 Map

Changes to B1 level and CPO New station entrance
Entrance to CPO building from Queen St, Galway St and Tyler St will be closed. Access will be available from Tyler St, Galway St and the main entrance at Commerce St.
Public toilets on B1 level under the CPO will be closed. New public toilets will be available in the new station entrance.
Ticketing facilities (ticket and top up machines, ticket office and customer service centre) relocated January 2017. Ticketing facilities (ticket and top up machines, ticket office and customer service centre) situated in the new entrance.
Escalators between B1 level and ground level will be closed. Two new sets of stairs will be available between B1 level and ground level.
Lift access will remain unchanged from ground level to B2 level. Lift access will remain unchanged from ground level to B2 level.


  • From 29 March 2016: Underground concourse closes
  • July 2016 to January 2017: Stage 1
  • January 2017: Stage 2 starts

Find out about city centre transport changes.


For train or bus timetables, you can view the full bus and train timetables in PDF format at Timetables or to search for a specific journey and the cost, you can use the Journey Planner and enter where you are leaving from, where you are travelling to and the time you would like to travel.

Filming, photography, and commercial use of Britomart Station

Britomart Station is available for some commercial use, including filming and photography. If you'd like to use Britomart as a location for your project, please contact MediaWorks. We're sorry, but the Station is not available for hire for private events, such as 21sts or birthday parties.

Find out about filming opportunities.

Britomart Precinct

You can find a collection of restaurants, bars, fashion boutiques, art spaces, businesses and housing within the Britomart Precinct. Check out what's on offer at Britomart Precinct - a world-class destination in its own right.

If you are experiencing family violence, don't worry, the information within this pop-up won't appear in your browser's history.

Privacy policy

We’ve made asking for help safer than ever.

Join us in standing up against domestic violence and making more places of refuge across the internet.

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Click here to find out more. (WARNING: this will take you away from our shielded portal.)


If you are living in fear in your relationship or in your family, there are so many ways we can help you right now. You won’t be turned away even if you don’t have children, a NZ visa, or money. If you still have more questions have a read below and contact us when you’re ready.

I’m ready to talk now.

You can call our 24-hour support and crisis line on 0800 REFUGE (733843). Or, if you prefer, you can click here and contact us discretely through our contact form and we will email you back as soon as possible.

What will I do for money?

There are a number of benefits and allowances you may be eligible for if you are a victim of domestic violence in New Zealand. We can help you better understand your options once you make contact.

I haven’t been beaten up, can Women’s Refuge still help me?

We support women who have experienced any form of domestic violence: verbal, psychological/emotional, sexual, and financial as well as physical. In fact, psychological/emotional abuse is the most common form of domestic violence.

How much does it cost to stay?

Women's Refuge support and advocacy services are free. In the safe house, rent is usually charged once your financial situation is sorted out. Safety is our main concern. You won't be turned away if you don't have any money.

How long can I stay in a safe house?

Some women only stay a night or two, while others stay for weeks. You can talk with the advocates at your local refuge about how long you think you need to stay to ensure your safety.

I don’t live with my partner, but he is abusing me. Can you still help me?

Yes, you don’t have to be living with your partner to experience domestic violence and you can still call us.

What happens if I haven't got any clothes or food?

Women's Refuge has clothing that you can have. We’ve also got toys and books, formula and nappies. You are welcome to use our emergency food until you get your financial situation sorted out.

Will other people be there?

Safe houses usually have other women, including women with their children, staying there. Refuge advocates are around during the day.

How will I get my kids to school?

The advocates at your local refuge will help you work out transport for your children, or help with changing schools.

Can Women's Refuge help me if I stay in my own house?

Yes, we can provide all the same support and advocacy for you no matter where you choose to live. You may be eligible to access support through the Whanau Protect service.

I'm living in a rural area. Can you still help me?

Yes. Find your local refuge and they will be able to arrange support, advocacy and transport for you.

Can Women's Refuge help around issues with children?

Yes. We can provide support and advocacy around matters to do with custody, access and care.


The safest way to browse the internet if you suspect your browsing history is being monitored, is to use your browser’s private or incognito mode.

If you suspect your device has been compromised by spyware, then you should use consider using another device as some spyware may still be able to monitor icognito sessions.

To activate a private browsing session, follow the instructions below.


Open Safari > go to the File menu > select New Private Window

When finished, don’t forget to close your browser window to ensure your safety and privacy.


Open Chrome > go to the triple-dot menu (top right of your browser's window) > select New Incognito Window

Internet Explorer

Open IE > click the Tools button > select Safety > and then click InPrivate Browsing

Mozilla Firefox

Open Firefox > click the menu button ☰ > and then click New Private Window

You should see a message in the new window saying that you are now browsing privately.

When finished, don’t forget to close your browser window to ensure your safety and privacy.

Getting out

The most important thing is for you and your children to get out safely. It is important to know that leaving a violent relationship can be one of the most dangerous times for women and children so it is important to make a safety plan around leaving and keep your plans confidential. Below are some tips to help you make a plan.

  • If you can, pack a bag with bare necessities and important documents that you can leave with someone you trust. Include important documents such as passport, birth certificate, bank account details, driver’s licence, and bank cards and other things like medicines.

  • Know abuser's schedule and safe times to leave.

  • Contact us for guidance or a safe place to stay for you and your children.

Getting help

We warmly welcome all women and their children to access our support, advocacy and crisis accommodation. If you need help or have questions, use our live chat to get in touch.

making a plan

The safety of you and your children (if you have them) will be your primary concern. If you’re not ready or cannot safely leave, here are some things you can do to stay safe now.

  • Make a safety plan with the guidance of a refuge advocate.

  • Get yourself a pre-paid phone; keep it charged and safe.

  • Keep photocopies of important documents (passport, birth certificate, bank account details, medical notes, driver's licence, etc) and store these at the home of a supportive friend or family member.

  • Keep a journal of all violent incidents, noting dates and events.

  • If you can, open your own bank account and try to save some money.

  • If you have pets you are worried about, consider them in your safety plan.

Privacy Policy – The Shielded Site Application.


In this privacy policy, the terms ‘NCIWR’, ‘we’, ‘us’, and ‘our’ refer to National Collective of Independent Women’s Refuges Inc. NCIWR operates this web application at (‘this web application’).

This privacy policy explains how we may collect, store, use, and disclose personal information that we collect and that you provide to us. By using this web application you acknowledge that we may collect, store, use, and disclose your personal information in the manner set out in this privacy policy.

Collection of personal information

We may collect personal information from you when you use this web application, for example when you make a request for contact on this web application.

You may decide not to provide your personal information to us. However, if you do not provide it, we may not be able to provide you with access to certain information or services. For example, we may be unable to make contact with you if you do not provide us with your contact information.

Automated collection of non-personal information

When you visit this web application, we will not add traceable elements (such as cookies, sessions, and usage monitoring software) to your browser or device.

Use and disclosure

We will not use or disclose your personal information except in accordance with this privacy policy or the Privacy Act 1993. We may use your personal information to:

  • assist in providing information and services requested by you;

  • communicate with you

Your personal information will only be made available internally for the above purposes. We will not disclose your personal information to third parties. We will only use or disclose personal information that you have provided to us, or which we have obtained about you:

  • for the above-mentioned purposes;

  • if you have otherwise authorised us to do so;

  • if we have given you notification of the intended use or disclosure and you have not objected to that use or disclosure;

  • if we believe that the use or disclosure is reasonably necessary to assist a law enforcement agency or an agency responsible for national security in the performance of their functions;

  • if we believe that the use or disclosure is reasonably necessary to enforce any legal rights we may have, or is reasonably necessary to protect the rights, property and safety of us, our customers and users, or others;

  • if we are required or permitted by law to disclose the information; or

  • to another entity that carries on the business of operating this web application.

Storage and security

All personal information collected on this web application is collected and held by NCIWR. We will endeavour to protect your personal information that is held by us from unauthorised access, use, disclosure, alteration, or destruction.

Third party service providers

This website may be hosted by one or more third party service providers (‘service providers’) who enable us to provide this web application. You acknowledge and agree that any personal information that may be collected on this web application may also be held and used by our service providers on our behalf. Any information collected will be securely sent and securely stored on a server.

Third party websites

This web application may be hosted by websites operated by third parties. We are not responsible for the content of such websites, or the manner in which those websites collect, store, use, or distribute any personal information you provide. When you visit third party websites from hyperlinks displayed on this web application, we encourage you to review the privacy statements of those websites so that you can understand how the personal information you provide may be collected, stored, used, and distributed.

Right to access and correct

You may request access to, or correction of, any personal information we hold about you by contacting us as follows:
Post:Privacy Officer
PO Box 27-078
Marion Square
Wellington 6141

To ensure that the contact information we hold about you is accurate and current, please notify us of any changes to such information as soon as possible.

Contacting NCIWR

Any emergency relating to domestic violence should be directed to 111 for New Zealand Police assistance.

If you request assistance through this website, we will endeavour to respond as soon as we can. If you require advocacy services phone 0800 REFUGE or 0800 733 843 to talk to a refuge in your area within New Zealand. All member refuges of NCIWR are listed on our main website ( If you do visit the Women’s Refuge Website, please note that it is a traceable site so we recommend you use the online safety tips found on this web application to visit safely.

Advocacy services are available at member refuges. Your call and information will be treated in confidence and privacy.

Changes to our privacy policy

We reserve the right, at our discretion, to alter this privacy policy at any time. Changes to this privacy policy will take effect immediately once they are published on this web application. Please check this privacy policy regularly for modifications and updates. If you continue to use this web application or if you provide any personal information after we post changes to this privacy policy, this will indicate your acceptance of any such changes.

This privacy policy was last updated on 6 October 2015.

If You’re In
Immediate danger

If you fear for your safety:

  1. Run outside and head for where there are other people.
  2. Ask someone to call 111
  3. If you have children take them with you if you can
  4. Don't stop to get anything else