Britomart Britomart

Waitematā Station (Britomart) Centre is Auckland's major transportation hub.

Opening hours

Britomart Station Commerce St Entrance

The Britomart building is open to the public during the following hours:

  • Monday to Thursday - 5am to 11pm.
  • Friday - 5am to 1.15am.
  • Saturday - 5.45am to 1.15am.
  • Sunday - 5.45am to 11pm.

For our Waitematā Station (Britomart) customer service centre opening hours see Customer service centres.

Bus departure points in Britomart

There are several bus stops located within the Waitematā Station (Britomart) Transport Centre, however some bus services travelling West, North or some Central suburbs depart from the Midtown area (such as Victoria Street or Wellesley Street).

When connecting to buses from the train or ferry, be sure to check where your bus departs from using the alternative transport map (includes Britomart and Midtown area).

Please note that buses will  be using the stops shown in the map from 25 December 2021. 

View the alternative transport map (PDF 624KB)

Waitematā Station (Britomart) access & facilities

The entrance to Waitematā Station (Britomart) is located on Commerce Street, with side entrances on Galway Street and Tyler Street.

Train platforms are located on B2 level. Ticket office, ticket machines, and AT Customer Service Centre are located on the ground level in the Waitematā Station (Britomart).

View facilities map of Waitematā Station (Britomart) (PDF 443KB)

Waitematā Station (Britomart) - ground level

  • AT Customer Service Centre (for public transport information and advice)
  • Ticket machines
  • Ticket office
  • Retailers
  • ATM
  • Toilets (includes accessible toilet)
  • Lifts
  • Stairs

Waitematā Station (Britomart) - B1 level (mezzanine)

  • Two sets of stairs on both sides up to Ground level
  • Lifts

Waitematā Station (Britomart) - B2 level (platform level)

  • Lifts
  • Stairs
  • Escalators
  • Electronic gates
  • Manual gate for paper tickets

Britomart Takutai Square (Eastern entrance) access and facilities

Another entrance to reach the Waitematā Station (Britomart) train platforms (on B2 level) is located on the eastern end of Waitematā Station in the atrium on Takutai (near Britomart Place). Use this entrance/exit when travelling to or from Spark Arena.

View facilities map of Britomart Takutai Square (Eastern entrance) B1 and B2 level (PDF 1.62MB)

Takutai Square - Ground level

  • One public toilet is located between the Adidas and Jo Malone stores (by the staircase down to B1 level)
  • Lifts (will stop at B1 level for you to purchase tickets or tag on)
  • Stairs
  • Escalators

Takutai Square - B1 level (mezzanine level)

  • Coin operated lockers, accessed only during building opening hours
  • Lifts
  • Stairs
  • Escalators
  • Ticket machines
  • Electronic gates
  • Manual gate for paper tickets

Takutai Square - B2 level (platform level)

  • Lifts
  • Stairs
  • Escalators

Changes at Waitematā Station (Britomart) for City Rail Link

Some changes are happening at Waitematā Station (Britomart) as we prepare for the City Rail Link. Be assured it is business as usual, with Waitematā Station remaining operational throughout.

All building work will be staged to minimise impact to passengers and ensure continuous operations.

When the City Rail Link is complete it will reshape travel in Auckland by:

  • allowing trains to operate both ways through Britomart (with double the number of trains),
  • enabling shorter journey times,
  • creating better connections with buses and ferries and
  • introducing two new city train stations and a redeveloped station at Mt Eden on the rail network.

Construction stages

Stage 1: New station entrance

The first stage began in July 2016 with construction of a new station entrance at the back of Commerce St. This will take approximately 6 months to build.

The new entrance will enable the historic Chief Post Office (CPO) building (the current main entrance) to be closed for strengthening before construction of the tunnels underneath.

The work will involve:

  • closing the drop off/pick up area in Commerce Street
  • access to the station will remain from both Lower Queen Street, Galway Street, Tyler Street and Takutai Square
  • three mobility parking spaces will be available along Galway Street
  • two delivery and service vehicle spaces will be available in Tyler Street.

Note: Please be aware when walking to the station due to vehicles entering the construction site from Galway Street and Tyler Street. We recommend using the Lower Queen Street or Takutai Square entrances.

Britomart Stage 1

Stage 2: Opening of new entrance

The new entrance opened January 2017. This new entrance will house customer facilities whilst the main entrance and CPO building are closed for three years.

Stage 2 Map

Changes to B1 level and CPO New station entrance
Entrance to CPO building from Queen Street, Galway Street and Tyler Street will be closed. Access will be available from Tyler Street, Galway Street and the main entrance at Commerce Street.
Public toilets on B1 level under the CPO will be closed. New public toilets will be available in the new station entrance.
Ticketing facilities (ticket and top up machines, ticket office and customer service centre) relocated January 2017. Ticketing facilities (ticket and top up machines, ticket office and customer service centre) situated in the new entrance.
Escalators between B1 level and ground level will be closed. Two new sets of stairs will be available between B1 level and ground level.
Lift access will remain unchanged from ground level to B2 level. Lift access will remain unchanged from ground level to B2 level.


  • From 29 March 2016: Underground concourse closes
  • July 2016 to January 2017: Stage 1
  • January 2017: Stage 2 starts

Find out about city centre transport changes.


For train or bus timetables, you can view the full bus and train timetables in PDF format at Timetables or to search for a specific journey and the cost, you can use the Journey Planner and enter where you are leaving from, where you are travelling to and the time you would like to travel.

Filming, photography, and commercial use of Waitematā Station (Britomart)

Waitematā Station (Britomart) is available for some commercial use, including filming and photography. If you'd like to use Waitematā Station as a location for your project, please contact MediaWorks. We're sorry, but the station is not available for hire for private events, such as 21sts or birthday parties.

Find out about filming opportunities.

Britomart Precinct

You can find a collection of restaurants, bars, fashion boutiques, art spaces, businesses and housing within the Britomart Precinct. Check out what's on offer at Britomart Precinct - a world-class destination in its own right.


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