MyAT and AT HOP online accounts will be unavailable from 10pm on Saturday 27 August until 7am on Sunday 28 August. 

During the outage you will still be able to top up your AT HOP card, purchase the new bus and train monthly pass or the ferry passes from retailers, top up machines and customer service centres. However, during that time the following online services will be unavailable:

  • Account Login.
  • View AT HOP transactions.
  • Top up AT HOP cards.
  • Update account details.
  • Apply for a concession.
  • Register for AT HOP.

If you need urgent assistance, please call (09) 366 4467.

Most accounts will work after 7am on Sunday 28 August, and we expect all services to resume fully by Sunday evening.

We apologise for any inconvenience during this outage.

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Auckland Transport

Britomart

Britomart Transport Centre is Auckland's major transportation hub. Situated at 8-10 Queen Street, within the Britomart precinct, it is used for both bus and train travel.


Changes at Britomart Station for City Rail Link

Some changes are happening at Britomart Station as we prepare for the CRL. Be assured it is business as usual, with Britomart Train Station remaining operational throughout.

All building work will be staged to minimise impact to passengers and ensure continuous operations.

When CRL is complete it will reshape travel in Auckland by:

  • allowing trains to operate both ways through Britomart (with double the number of trains),
  • enabling shorter journey times,
  • creating better connections with buses and ferries and
  • introducing two new city train stations and a redeveloped station at Mt Eden on the rail network.

Construction stages

Stage 1: New station entrance

The first stage will begin from 24 July 2016 with construction of a new station entrance at the back of Commerce St. This will take approximately 6 months to build.

The new entrance will enable the historic Chief Post Office (CPO) building (the current main entrance) to be closed for strengthening before construction of the tunnels underneath.

The work will involve:

  • closing the drop off/pick up area in Commerce St
  • access to the station will remain from both Lower Queen St, Galway St, Tyler St and Takutai Square
  • three mobility parking spaces will be available along Galway St
  • two delivery and service vehicle spaces will be available in Tyler St.

Note: Please be aware when walking to the station due to vehicles entering the construction site from Galway St and Tyler St. We recommend using the Lower Queen St or Takutai Square entrances.

Britomart Stage 1

Stage 2: Opening of new entrance

In early 2017 the new entrance will open. This new entrance will house customer facilities whilst the main entrance and CPO building are closed for three years.

Changes to B1 level and CPONew station entrance
Entrance to CPO building from Queen St, Galway St and Tyler St will be closed. Access will be available from Tyler St, Galway St and the main entrance at Commerce St.
Public toilets on B1 level under the CPO will be closed. New public toilets will be available in the new station entrance.
Ticketing facilities (ticket and top up machines, ticket office and customer service centre) relocated during the holiday period. Ticketing facilities (ticket and top up machines, ticket office and customer service centre) situated in the new entrance.
Escalators between B1 level and ground level will be closed. Two new sets of stairs will be available between B1 level and ground level.
Lift access will remain unchanged from ground level to B2 level. Lift access will remain unchanged from ground level to B2 level.

Artist impression of the new Britomart Station Commerce St entrance.

Britomart Station New Entrance from Commerce St includes pedestrian lights for crossing over Commerce St to the doors of the new entrance.

Artist impression of the interior space of the glasshouse constructed over the current Commerce St drop off/pick up area.

New Britomart Station Entrance interior with electronic boards, timetable and map information

Timeline

  • From 29 March 2016: Underground concourse closes
  • July 2016 to January 2017: Stage 1
  • January 2017: Stage 2 starts

Find out more about the CRL project and other city centre transport changes.


Opening hoursBritomart CPO Building Queen St entrance

The main Britomart (CPO) building is open to the public during the following hours:

  • Monday to Thursday - 5am to 11pm.
  • Friday - 5am to 1.15am.
  • Saturday - 5.45am to 1.15am.
  • Sunday - 5.45am to 11pm.

For our Britomart customer service centre opening hours see Customer service centres.


Britomart Train Station facilities

BritomartMapImg

The Britomart Train Station is housed underneath the CPO building. Train platforms are on B2 level, with retailers and services on the ground floor/level. Facilities and services include:

  • Lifts.
  • Accessible toilets.
  • Ticketing agent.
  • Transport information booth (provides general public transport travel advice)​.
  • P5 drop off parking zone with two mobility spaces (located in the Station Plaza accessed from Commerce Street).
  • Coin operated lockers (located on B1 at the East end of Britomart - Takutai Square entrance and accessed only during building opening hours).

There are also a number of cafes, restaurants and news agents operating within the building. Hours may differ from general building hours.

The underground concourse between Britomart station and Queen Elizabeth square is closed in preparation for the early City Rail Link (CRL) works. CRL construction starts on Albert St and lower Queen St. Find out more at AT.govt.nz/thebuildison

Timetables

For train or bus timetables, you can view the full bus and train timetables in PDF format at Timetables or to search for a specific journey and the cost, you can use the Journey Planner and enter where you are leaving from, where you are travelling to and the time you would like to travel.


Filming, photography, and commercial use of Britomart Station

Britomart Station is available for some commercial use, including filming and photography. If you'd like to use Britomart as a location for your project, please send us the details of your event. We'll get in touch to discuss whether or not our location will be suitable for your needs. We're sorry, but the Station is not available for hire for private events, such as 21sts or birthday parties.


Britomart Precinct

You can find a collection of restaurants, bars, fashion boutiques, art spaces, businesses and housing within the Britomart Precinct. Check out what's on offer at Britomart Precinct - a world-class destination in its own right.

You can also read more about the historic CPO building in the Britomart Precinct at britomart.org

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