Skip to Main Content
Auckland Transport

Critical services permits

Critical services permits help organisations get parking in critical and emergency situations, so they can deliver their services. The permit exempts the bearer from on-street parking charges and most time restrictions.

The critical services parking permit replaces the essential services parking permit, which has been discontinued.


About critical services permits

In May 2015, AT adopted its new parking strategy. The strategy contains a new policy for issuing parking permits, with clear criteria to ensure permits are only issued to organisations that require them to carry out important or critical work.

Permit allocation

The key principles guiding the allocation of critical services parking permits are:

  • Parking permits will assist critical services to carry out their various functions.
  • Parking permits will not be used by staff to park close to their place of work.
  • Parking permits will offer convenience but not an exemption from cost of parking.
  • All permits will be priced.
  • Permits are electronic. Each permit will be linked to a vehicle’s registration.

Eligibility

Critical services permits will only be issued to organisations that need to access parking while carrying out critical or emergency work.

The permit has 4 sub-categories, with different eligibility criteria:

1. Emergency services

  • Emergency services (police, ambulance, fire) attending emergency situations in an unmarked vehicle.
  • Vehicles must be registered to and/or part of an emergency services fleet.

2. Critical healthcare services

  • Healthcare organisations that are registered with a District Health Board and provide a critical or emergency service.
  • Vehicles should be registered to the healthcare organisation’s fleet. Alternatively, supporting documentation must be provided to show that the vehicle is used for this type of service.

3. Critical non-profit, community support services

  • Registered non-profit, community support organisations that can demonstrate they require a permit to carry out their community service.
  • Vehicles should be registered to the community organisation’s fleet. Alternatively, supporting documentation must be provided to show that the vehicle is used for this type of service.

4. Emergency infrastructure

  • Emergency infrastructure repair companies that respond to emergency situations and can demonstrate there is no alternative to parking in a time restricted or paid parking area to carry out their work.
  • The vehicle contains specialist equipment or tools that the contractor must return frequently to the vehicle to use.
  • Vehicles must be registered to the company.
  • Vehicles must have the company name/symbol prominently displayed on the vehicle.
  • AT may cap the number of permits issued to each company.

If you do not meet the criteria for a permit, you can buy 1-day parking coupons. Find out more about coupons.


Cost

A critical services permit costs $105 per quarter.


How to apply

To apply for an critical services permit, please fill in the online application form.

Apply for a permit

The form only takes a couple of minutes to complete.

If you are unable to complete the form online, please call our contact centre on 09 355 3553 and a Customer Service Representative will send you a printed application form.

Once we have received your application, we will contact you within 5 working days to let you know if your permit has been approved and how to pay for it.

How to pay

Cash payments are not accepted by post or in person.

Online: Account2Account or credit card

Once your permit application is approved, online payment can be made by credit card or account to account. An email will be sent to you with a link to our secure online payment site.

*Account2Account is currently only available for customers of these banks: ANZ, ASB, BNZ, KiwiBank, TSB, Westpac.

In person

Once your permit application is approved, you can pay in person at the AT kiosk, Level 1B of the Downtown car park, 31 Customs Street West (corner of Lower Hobson Street and Customs Street West), Auckland Central, from 8.30am to 4.30pm.

Payment methods accepted are:

  • Personal cheques – made out to Auckland Transport. On the reverse, include the permit number and invoice number, which you will receive in an email confirming that your permit has been approved.
  • EFTPOS
  • Credit card (Visa, Mastercard)
  • Debit card

By cheque

If you are paying by cheque, you can send a cheque made out to Auckland Transport along with the reference number from your online application and send it to: Parking Permits, Auckland Transport, Private Bag 92250, Victoria Street West, Auckland 1142.

Using your permit

Once we confirm your payment, your electronic permit will be activated and we will email you confirmation.


Coupons

Contractors and tradespeople not eligible for a critical services permit can buy coupons. A coupon allows 1 day of parking within areas of on-street paid parking but does not provide exemption from short-term time restrictions (P30 and below) or loading zones.

Coupons are easy to use and accurately reflect the cost of using on-street parking. For short stays, paying for the time used at a parking meter may be more economical.

Eligibility

  • Goods and services vehicles - where regular delivery or pick-up of goods is necessary to keep businesses operating.
  • Construction vehicles - maintaining or repairing Auckland's roads, footpaths and buildings.
  • Exceptional service providers - delivering or collecting medical supplies or providing medical advice or treatment to people in their homes.
  • Inspection staff vehicles - investigating noise, graffiti, animal or environment complaints; security firms carrying out investigations from calls received; bio-security inspections.
  • Auckland Council or AT maintenance staff vehicles - maintaining or repairing plant life, street furniture, and any other council or transport assets.

Cost

Each coupon costs $20.

Where to buy

Coupons are available from the AT kiosk, Level 1B of the Downtown car park (Albert Street side), 31 Customs Street West (corner of Lower Hobson Street and Customs Street West), Auckland Central, from 8.30am to 4.30pm.

Later this year the system will go digital, and you will no longer need physical coupons.


Terms and conditions

  • A critical services parking permit is only valid for use during a critical or emergency situation.
  • A critical services parking permit is issued against the registration number of a vehicle.
  • Each permit or coupon covers one vehicle. Additional vehicles, eg trailers, require a separate permit.
  • The permit or coupon does not apply to loading zones. Vehicles parked in loading zones must comply with time restrictions.
  • The permit or coupon does not apply to P2, P5, P10 or P15 time restrictions.
  • The permit or coupon does not apply to prohibited parking areas such as broken yellow lines, clearways, bus stops, taxi stands or mobility parking bays.
  • The permit or coupon does not apply where a temporary traffic management plan is in place.
  • The permit or coupon does not guarantee the availability of any parking space. All parking operates on a 'first in, first served' basis.
  • The permit or coupon cannot be used to reserve any parking space.
  • The permit or coupon cannot be used in a vehicle that is parked for the primary use of advertising or promotion.
  • The permit or coupon cannot be used for the direct or indirect purpose of revenue generation.
  • Any abuse of the terms and conditions may result in future applications being refused.
  • AT reserves the right to revoke the permit at any time.

For more information

Contact Auckland Transport