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Auckland Transport

Lower Queen Street pedestrian mall Lower Queen Street pedestrian mall

Auckland Transport (AT) in partnership with City Rail Link (CRL) propose to make the lower Queen Street area more people-friendly by removing the thoroughfare option for vehicles.

Project status: Consultation - feedback is open until Monday, 20 July 2020.
Project zone: Central

Project overview

Lower Queen Street is home to Britomart train station and Commercial Bay where thousands of people will transit through each day. The area will only get busier when the City Rail Link is complete with an estimated 17,000 people using Britomart train station daily.

We are proposing to extend the lower Queen Street ‘pedestrian mall’ onto part of Tyler Street and Galway Street and remove the exemption for buses and thoroughfare vehicles.

A ‘pedestrian mall’ is a legal designation of a road to a pedestrian-only zone.

The space largely operates as a pedestrian zone currently, however up until recently vehicles could still transit through the area which would no longer be an option under this proposal.

Having a pedestrian-only zone on lower Queen Street will better cater to the many people walking to and from the train station, surrounding bus stops, shops, and around the waterfront and Ferry Terminal.

This is in line with the City Centre Masterplan which envisages lower Queen Street as the gateway to Auckland for thousands of international cruise ship tourists, daily commuters and casual visitors. Together with Quay Street and other developments in the area, it will transform downtown into a people-focused space that enables Aucklanders to re-engage with the water’s edge in the city centre.

Artists impression of the new Britomart Plaza.
Artist impression of the new Britomart Plaza.


  • Downtown will transform into a people-focused space
  • Safer for people walking and cycling
  • New public space where city events and celebrations can be held.

Project details

Once CRL works are complete, the downtown area will be transformed into a vibrant plaza with new street furniture and trees for people to relax and enjoy.

The plaza will be a welcoming space connecting the waterfront to Auckland's cultural, commercial and retail heart. The plaza will also open up event space possibilities where city events and celebrations can be held.

We propose to:

  • amend the lower Queen Street ‘pedestrian mall’ to no longer allow any vehicles such as buses or private motor vehicles to transit through the area*
  • extend the pedestrian mall onto parts of Galway and Tyler Streets
  • erect bollards on Galway Street, Tyler Street, and at the intersections of lower Queen Street / Quay Street and lower Queen Street / Customs Street.

*Exemptions to this will include bicycles, e-scooters, emergency service vehicles, and authorised vehicles with prior permission from AT to undertake maintenance, make essential deliveries and collections, or to support events.

Statement of proposal

We have issued a Statement of Proposal, which outlines the details of our proposal to change the lower Queen Street pedestrian mall and summarises options that were deemed unsuitable for the space.

This includes details on how to provide feedback on the proposal in person if you would like a formal hearing.

Download Statement of Proposal for Amendment of Queen Street Pedestrian Mall (PDF 824KB) 

Map of the proposed changes to Lower Queen Street.

Download a map of the changes to Lower Queen Street (PDF 2.4MB).

Have your say

We want to understand if there are any issues or concerns that need to be taken into consideration, what you think about the proposal and any changes you would like to make. Your local knowledge gives us a better understanding of the area and help us make improvements.

Have your say on the Lower Queen Street pedestrian mall changes

Feedback closes Monday 20 July 2020.

Come talk to us

Come and meet the project team, discuss the Lower Queen Street pedestrian mall project, and provide feedback, anytime between the following sessions:

  • Wednesday 1 July, 11am to 1pm - inside Britomart train station
  • Friday 3 July, 11am to 1pm - inside Britomart train station.

After feedback closes 

We will analyse all of the feedback and use it to help refine the proposal.
We will prepare a report on the feedback received and any changes made to the proposal which will be published online. If you provided your contact details when giving us feedback, we will notify you when the report is available.

For more information on this project

Contact Auckland Transport