In the past couple of weeks we have become aware of isolated issues where some customer’s online card top-ups have not worked.

Some customers have received an error message when trying to top-up but then the transaction appears to have gone through.  Please note that the money from these transactions has not been received by Auckland Transport and will not be charged to your credit card.  It may be that the amount is “on hold” with your bank which the bank will then release back to you.  This can take between 7 – 10 days depending on who you bank with.

If you have an issue or a query you can contact us, on ph 09 366 4467, Mon-Fri 6am - 9pm, Sat 7am - 8pm, Sun and public holidays 8am - 6.30pm and we will assist in resolving this. Please be aware our call waiting times might be a bit longer than usual.

We are working hard with our technology suppliers to fix the problem and are aiming to have it rectified as quickly as possible. We apologise for any inconvenience this may have caused you.

Auckland Transport

Apply for a CAR

If you are planning to dig in the road, footpath or berm, you must apply for a Corridor Access Request (CAR) before you start.

You will need a CAR if you are excavating, drilling, or resurfacing the road, building a new driveway or installing a new stormwater drain, or have equipment that will encroach onto the road corridor. Check the criteria for lodging a CAR.

Submit CAR applications online at MyWorksites.co.nz.

If your work does not involve digging but will still affect the normal operation of the road corridor, you may need to submit a Non-Excavation Corridor Access Request (NECAR).


How to apply


Applications must be made at least 15 working days before work starts.

Submitting an application is not an authority to start work. You must wait until you receive your approved CAR permit by email.

  • Step 1: Register or log in to MyWorksites.co.nz. We recommend the Google Chrome browser. Other browsers (and Internet Explorer in particular) may not work properly with the MyWorksites website.
  • Step 2: Create a new application, type: Excavation.
  • Step 3: Follow the prompts to fill in your application and upload all required plans and customer/payment documents.
    • You will be able to preview the details of your application before you submit it.
  • Step 4: Submit.
  • Step 5: Your request will be confirmed and you will be given a unique job number - use this number in all communication and extension requests. You will also be emailed a confirmation of your request containing the job number, the name of your AT contact person, and a summary of your submission.
  • Step 6: The AT Corridor Access team will review your application and will contact you for your final start date before the work can be approved.
  • Step 7: AT will approve the application and grant you a Works Access Permit (WAP) or let you know if more information is needed.

Cost

You will be advised of the fee during the application process and be sent an invoice for payment.

See the list of fees and charges.

Payment options

Utility operators

All fees and charges for work done by, or on behalf of, a utility operator will be paid by that utility operator unless AT approves an exception to this rule.

For example, if you are a sub-contractor applying for a CAR for an activity you are undertaking for WaterCare, then WaterCare will be invoiced for all the fees and charges.

Please contact AT to discuss applying for an exception.

You must provide the correct utility reference or purchase order number as part of your application, otherwise your application will not be processed.

All other applicants

As the applicant, you will be the bill-payer for all activities unless AT approves other arrangements. You must supply your AT customer number (or submit the correct accounting and bill-payer forms) before your application will be processed.

If you do not want to be the bill-payer, for example, you are only the agent of the person or organisation wanting the work done, you have 2 options:

  1. Ask the person or organisation wanting the work done to lodge the CAR themselves (the new applicant must have a valid AT customer number or submit the correct accounting and bill-payer forms).
  2. Ask AT to approve another party as the bill-payer. To demonstrate that the proposed bill payer has agreed to pay for the application, you must submit a completed assignment of bill payer obligations (E2) form with your application. Download the E2 assignment of bill payer obligations form (PDF 524KB)

Bill payer and accounting forms

The customer (bill payer) named in any CAR application must be a registered AT customer and have an AT customer number. If you are not already an registered AT customer, you must submit a completed customer accounting application form and a terms of business form with your CAR application.

Customer accounting application form (for approval to invoice)

Download customer accounting application form (PDF 45KB)

Terms of business form

Download the AT terms of business form (PDF 520KB)


Plans needed with your application

Site or lay plan

A site or lay plan must be submitted with all CARs. The plan/diagram must:

  • Be clear and easy to read.
  • Be site-specific and show the full extent of work/activity and services to be installed, for example, in the footpath from outside 124 Smith St to outside 148 Smith St.
  • Show any trees and other above-ground structures, street furniture etc. along the planned lay route.

Examples:

Traffic Management Plan (TMP)

All CAR applications must be accompanied by a Traffic Management Plan.

TMPs must be designed, set up and monitored by personnel qualified under NZ Transport Agency (NZTA) requirements. You can find service providers by searching online (or in the Yellow Pages) for 'Traffic Management Services'.

Find out more about traffic management plans.

Underground service plans

Before submitting a CAR application, you must get underground service plans for your proposed worksite.

To request underground service plans, visit beforeUdig.co.nz

Traffic Impact Assessment (TIA)

If the proposed works could significantly impact the operation of the road network or result in a reduction of capacity on the road during peak periods, you will have to commission a Traffic Impact Assessment.

TIAs identify the traffic impacts arising from proposed works and recommend a strategy for minimising the impacts on road users.

TIAs must be prepared by a qualified traffic engineer and be submitted to AT at least 3 months before you intend to start work.


Starting work and closing off when complete

Starting work

Once your CAR is approved and you have been given a Works Access Permit (WAP), you can start work. Be alert and aware of behaviour that can prevent incidents occurring.

Closing off

When you have completed the work and made appropriate reinstatement, log in to MyWorkSites and change the status of the job to “Work Completion Notified”.

We will be automatically notified that the job has been completed and an AT Compliance Auditor will carry out an inspection to certify the work is up to standard.

If you fail to notify the completion of works within 10 working days, you will be charged an additional fee.

Completed work is put on a 2-year warranty period. If it fails (or the reinstatement is not up to standard), you are liable to correct it.