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Auckland Transport

New North Road and Symonds Street upgrade New North Road and Symonds Street upgrade

We want to connect communities, improve safety, improve transport options, and develop thriving town centres on the route from Anzac Avenue in the city, Symonds Street, and along New North Road to Avondale.

Project status: Online engagement with Community Collaboration Panels is underway now until November

Project zone: Central

Project overview

The route from Anzac Avenue in the city, along Symonds Street and New North Road to Avondale, connects West Auckland to the City Centre, through many of our central and western suburbs. 

The corridor is approximately 11km long and lies within the Waitematā and Albert-Eden local board areas. It is the first corridor to be the focus of improvement under the Connected Communities programme or works. 

New North Road forms part of the frequent bus network, enables access to the western rail line and provides a walking, cycling and vehicle connection over the motorway interchange to the city centre and Learning Quarter. We have identified some key issues on this route that we want to work with you to fix. These include safety, poor bus reliability, lack of separated cycle lanes, safety and thriving town centres. Over the coming years, we're likely to see significant population growth along this route and demand for safe and efficient transport will increase, so addressing these issues now is important for the future of our city.  

The changes will fit in with other projects such as City Rail Link (CRL), the Urban Cycleway Programme and our 10-Year Programme. We also want to make sure the upgrades are completed to assist events such as the Women’s Football World Cup in 2023. 


  • Improved safety by reducing deaths and serious injuries 
  • Better cycling facilities  
  • Improved bus reliability and public transport connections 
  • Supporting thriving town centres. 


  • 2 February 2021 - Feedback opened 
  • 10 March 2021 - Feedback closed 
  • February to March - Public engagement   
  • 18 June to 2 July – Expression of Interest application open for the Community Collaboration Panels  
  • Mid-July – Successful applicants confirmed and announced  
  • July to November – Community Collaboration Panel workshops underway with key stakeholders and the community. (Note: due to Government COVID-19 Alert levels, the September and October panel workshops are now online.)
  • August to Nov 2021 - Develop solutions based on feedback from initial consultation, work with Community Collaboration Panels, and investigations by AT staff.  
  • Online community consultation Monday 11 October to Friday 29 October 2021 
  • 2022 - Emerging option developed and consents obtained  
  • 2023 – Construction starts in sections.  

Project area

The project area includes New North Road, Symonds Street, including Anzac Avenue, Morningside Drive, St Lukes Road (from Morningside Drive to New North Road) and Rosebank Road (from Blockhouse Bay Road to Avondale Road). 

New North Road provides connections to key locations, such as the universities, Eden Park and the business and retail-focused area of Kingsland, Morningside, St Lukes, Mt Albert and Avondale. 

Map of New North Rd and Symonds St upgrade

Download map of the New North Road and Symonds Street upgrade (JPG 8.42MB)

Safety risks along New North Road

Auckland Transport has adopted the Vision Zero approach to road safety where no death or serious injury on the transport network is acceptable.

On New North Road, crashes involving general vehicles are mainly around intersections with red-light running (not stopping at red traffic lights), failure to stop and give way and poor choices being common crash causes. Many high-risk intersections along the New North Road corridor also have slip lanes allowing ‘free’ turn to general vehicles, increasing the risk to vulnerable road users in these locations. Vulnerable road users are people walking or cycling, or people who are not in vehicles.

Forty-eight death and serious injury crashes (two fatalities and 43 serious injuries) have occurred along the corridor between 2014-2018.

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Approximately 40% of the New North Road corridor is identified as a high-risk corridor based on the 2014-2018 crash history.

Vulnerable road users are disproportionately represented in the corridor’s crash history being involved in over 70% of all serious injuries. All the reported crashes involving vulnerable road users (pedestrians (30%), bicycles (18%) and motorcycles (28%) are clustered around intersections and high activity areas such as local centres.

Prior to the implementation of Speed Limits Bylaw 2019, the entirety of the corridor had a speed limit of 50 km/h. On 30 June 2020, this was reduced on Anzac Avenue and most of Symonds Street to 30km/hr. Find out more about the link between speeds and the outcome of a crash.

Future land use in the area

Future land use along the corridor has been identified based on the Auckland Plan 2050 and Auckland Unitary Plan (AUP(OP)). Based on the Auckland Plan, residential densification (terrace housing and apartments) is expected to occur in locations with good connections to the existing public transport network and near local centres to encourage less vehicle dependent lifestyles. It is anticipated that there will be an extra 80,000 people living close to New North Road by 2041.

The Auckland Plan also identifies that consolidation and expansion of local centres are predicted to happen within the Connected Communities timeframe. As more retail, entertainment and employment opportunities are developed within the central city and in local centres along the corridor (Avondale, Mt Albert, Morningside, Kingsland, Mt Eden), travel demand to these locations is likely to increase.

Most of the future employment growth is predicted to occur within or close to the central city whilst most of the land available for future housing is located within the outer isthmus suburbs such as Avondale, Mt Albert and St Lukes.

Most of the future employment growth is predicted to occur within or close to the central city whilst most of the land available for future housing is located within the outer isthmus suburbs such as Avondale, Mt Albert and St Lukes. This will result in increased pressure on the existing public transport network as more people commute from the outer isthmus to the central city for work or study. Additionally, most of these future trips are likely to be undertaken by public transport as the road network nears capacity.

The need for better bus efficiency

Connected Communities has identified the lack of public transport and active transport prioritisation has contributed to the dependence on private vehicles in Auckland. Narrow footpaths, lack of dedicated bus lanes or fragmented bus lanes, disconnected cycle lanes and a lack of pedestrian crossing points and easy to access bus interchange points have all contributed to this.

Current projections show that by 2028, the predicted bus travel time between Avondale and the City Centre will be 89 minutes.

Approximately 131 buses per hour travel along the busiest section of Symonds Street during peak periods which reduces to 55 buses per hour during off-peak periods. Along the section of New North Road to the west of Mt Eden Road, approximately 41 buses per hour at peak times operate along the corridor which reduces to 13 buses per hour during the off-peak.

Existing bus priority measures are available on approximately 2.3 km of the New North Road corridor with most of this being in the city centre (Anzac Avenue and Symonds Street). The absence of dedicated bus priority on most of the corridor requires buses to share road space with general traffic and can result in buses having a slower and more unreliable journey time due to being stuck in traffic, particularly in locations that experience congestion during peak periods.


Accessing the central city and Symonds Street using existing facilities is currently unattractive due to limited connections between the Grafton Gully cycleway and Symonds Street. The connections which do exist are of a steep grade and shared with general traffic.

A key pinch point between Symonds Street and the remainder of the corridor is the Symonds Street motorway bridge and although a shared path exists, this is not up to the current Transport Design Manual standards. The alternative, mixing with general traffic is undesirable due to the high volumes of general traffic (of which buses make up a high proportion).

For the remainder of the corridor, there is no close by cycle routes with the only exception being the Northwestern cycleway. This is approximately 200m away from the corridor at Kingsland and 1km away from the corridor at Mount Albert. Despite this being close to the corridor, there is currently no safe and attractive cycling facilities connecting New North Road and the Northwestern cycleway.

Only 250 metres of safe cycle infrastructure is available on the entire route.

Cycling to train stations to use multiple different travel options during a journey is also currently unattractive along the New North Road route. Of the five currently open stations (Mt Eden is closed due to CRL redevelopment works) only Kingsland has existing limited bike parking.

The attractiveness of cycling to access employment and education remains low along the New North Road corridor in comparison to other transport modes. Census data shows that more ‘cycle to work trips’ occur with proximity to the city centre and where there is existing cycle infrastructure.

Two of the factors likely to increase the attractiveness of cycle journeys are shortening the length of the journey and the availability of attractive cycling lanes. It is expected that the number of cycling journeys will increase with the development of safe and accessible cycle paths along the route or parallel to the route.

Public engagement

We are working closely with local communities to make bold choices for the future. 

The first stage of consultation closed on 10 March 2021. You can find the public feedback report and a summary of this report below:   

We have established four Community Collaboration Panels, made up of local community members and stakeholders, to make sure local considerations are factored into future designs. Each panel brings together a diverse group of people from the community to discuss feedback from the wider public, share their knowledge of the community and further develop options for the corridor. We have also established a Whole of Corridor Panel, to reflect the needs of the entire corridor as a major transportation route.  

An online portal has been created as part of the engagement process. To explore the project Virtual Engagement Room click here. 

If you have any questions about the Community Collaboration Panels, project progress or community engagement, please email 

For more information: Contact Auckland Transport

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If you are living in fear in your relationship or in your family, there are so many ways we can help you right now. You won’t be turned away even if you don’t have children, a NZ visa, or money. If you still have more questions have a read below and contact us when you’re ready.

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Getting out

The most important thing is for you and your children to get out safely. It is important to know that leaving a violent relationship can be one of the most dangerous times for women and children so it is important to make a safety plan around leaving and keep your plans confidential. Below are some tips to help you make a plan.

  • If you can, pack a bag with bare necessities and important documents that you can leave with someone you trust. Include important documents such as passport, birth certificate, bank account details, driver’s licence, and bank cards and other things like medicines.

  • Know abuser's schedule and safe times to leave.

  • Contact us for guidance or a safe place to stay for you and your children.

Getting help

We warmly welcome all women and their children to access our support, advocacy and crisis accommodation. If you need help or have questions, use our live chat to get in touch.

making a plan

The safety of you and your children (if you have them) will be your primary concern. If you’re not ready or cannot safely leave, here are some things you can do to stay safe now.

  • Make a safety plan with the guidance of a refuge advocate.

  • Get yourself a pre-paid phone; keep it charged and safe.

  • Keep photocopies of important documents (passport, birth certificate, bank account details, medical notes, driver's licence, etc) and store these at the home of a supportive friend or family member.

  • Keep a journal of all violent incidents, noting dates and events.

  • If you can, open your own bank account and try to save some money.

  • If you have pets you are worried about, consider them in your safety plan.

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Any emergency relating to domestic violence should be directed to 111 for New Zealand Police assistance.

If you request assistance through this website, we will endeavour to respond as soon as we can. If you require advocacy services phone 0800 REFUGE or 0800 733 843 to talk to a refuge in your area within New Zealand. All member refuges of NCIWR are listed on our main website ( If you do visit the Women’s Refuge Website, please note that it is a traceable site so we recommend you use the online safety tips found on this web application to visit safely.

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If You’re In
Immediate danger

If you fear for your safety:

  1. Run outside and head for where there are other people.
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  3. If you have children take them with you if you can
  4. Don't stop to get anything else