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Auckland Transport

Downtown car park Downtown car park

Parking fees

Monday to Friday 6am - 6pm
0-1 hours $4.50
1-2 hours $9
2-3 hours $13.50
3-4 hours $18
4-5 hours $22.50
5-6 hours $27
6-7 hours $31.50
7-8 hours $36
8+ hours maximum fee $40
 
Evenings weekdays from 6pm to 5:30am $2 per hour to a maximum of $10
Weekend and public holidays $2 per hour to a maximum of $10
Mobility parking First 2 hours free then usual rates; free after 6pm and on weekends
Waiheke special $22. For this fee to apply, you must enter after 3:30pm but before 11:59pm on Friday, and leave after 8:30am on Sunday but before 8:30am on Monday, otherwise normal tariff applies.
Early bird parking Downtown does not have early bird parking fees.

Tariffs are a guideline only and subject to change. Refer to the schedule of fees at the car park entry.



Help

For assistance when in the car park, press the Call button on a payment machine.

Phone 09 355 3553

Live parking availability

Updated just now.
Refreshes every 60 seconds.
During peak times availability can change rapidly.




Ticket-less parking

AT Park Area ID 100315

Pay with the AT Park app and avoid the payment machine queues.

Learn more about using the ticket-less system.



Location

31 Customs Street West.

Entry at 31 Customs Street West, corner of Lower Hobson Street and Customs Street West.

Parking convenient to Downtown, Viaduct, Ferry terminals, Britomart.



Operating hours

Monday to Thursday 6am - 1am.

Friday 6am - Sunday midnight (12am).

Public holidays  6am - 12am (midnight).

No charge on Christmas Day and Good Friday.

Downtown Car Park building


Ticket-less parking

The entry, exit and payment system uses your vehicle licence plate number, rather than a paper ticket. 

You will be able to avoid queues at the payment machines by using the AT Park app to pay. Please pay before returning to your car, to help avoid queues forming at the exit. 

If you use the payment machines, you will need to know your licence plate number. Tip: Take a photo of your licence plate number so you have it with you when it’s time to pay.

Learn more about using the ticket-less licence plate recognition system.

remember-your-plate-number


Evenings, weekends and public holidays

Evening rates apply Monday to Sunday (6 pm to 5.30 am), $2 per hour or any part of an hour.

Weekend and public holiday rates (including Saturday and Sunday 5:30am to 6pm) $2 per hour, up to a maximum $10 (excluding the evening rate that will be charged additionally).


Waiheke special

Waiheke special: $22.

For this fee to apply, you must enter after 3:30pm but before 11:59pm on Friday, and leave after 8:30am on Sunday but before 8:30am on Monday.

No exceptions. Normal tariff applies if entry or exit is outside these times.


Early-bird parking

Downtown car park does not have early-bird parking.


Ways to pay

Payment machine

Automatic payment machines can take Visa, Mastercard and EFTPOS payments, as well as cash.

Help is only a button-push away if required.

AT Park app

You do not need to start a parking session. Once you’re back at your car, enter the AT Park Area ID 100315 and confirm payment. Just drive out (the gate will open automatically).

You can download the AT Park app for free via the Google Play Store or Apple App Store.

Learn more about using the ticket-less system or AT Park.


Mobility parking

First 2 hours free then usual rates apply. Free after 6pm and on weekends.

One entry and exit per period.

Take your mobility card to a pay machine and press the help button to talk to our team.

Downtown car park building has 19 mobility parking spaces in total. Level 1- 1 space; Level 1A - 1 space; Level 1B - 6 spaces; Level 1B - 7 spaces; Level 2 - 1 space; Level 3 - 1 space; Level 4 - 1 space; Level 5 - 1 space.

There are time restrictions on mobility parking spaces for level 1A and 1B.

Please note: When the entrance way via PWC building is closed after hours, the only mobility access is via the main entrance on Custom street West through to the lifts by the Payment machines.


Time-restricted parking on levels 1, 1A and 1B

Time-restricted parking has been introduced on levels 1, 1A and 1B of the car park. These spaces are located in areas that are in high demand to increase availability for short-stay parking.

Level 1: 6 x P180 casual spaces.
Level 1 A: 1 x P180 mobility space. 
Level 1 B2 x P15 loading zones.
Level 1 B: 2 x P2 pay machine parking.
Level 1 B: 6 x P180 mobility spaces.
Level 1 B: 4 x P180 parents with prams spaces.


Monthly parking

Reserved allocated: $510

Reserved unallocated: $373

Micro bays: $264

Learn more about monthly leases and check availability.

Carpool lease

Learn more about carpool leases and submit expression of interest for carpool car park lease.


Car park features

Multi-storey car park building.

1944 spaces.

Vehicle height clearance 1.9m.

Way-finding sensors.

Dedicated motorcycle / scooter entry lane.

Well lit.

Clean and tidy.

Electric vehicles charge points: six on level 1, and two on the ground level. For help and support visit ChargeNet.co.nz.


Other parking

Motorcycle and scooter parking

Motorcycle and scooter parking is free in dedicated areas.

Parking spaces are clearly marked out and only one motorcycle or scooter is allowed per space.

If you are parking for longer than 12 hours, we encourage you to use floors 5 to 7, leaving space on the lower floors for daily commuters.

Level Scooters Motorcycle
(no scooters)
Mixed motorcycle
& scooter
Ground 4 0 0
Level GB 3 2 2
Level 1 0 5 0
Level 1A 0 0 12
Level 2 0 4 0
Level 3 0 3 0
Level 3A 0 3 0
Level 4 0 3 0
Level 5 0 0 4
Level 6 0 0 20
Level 7 22 0 57
Total 29 20 95


Bicycle parking

Bike racks are situated on the ground floor between the entry and exit. Bicycle parking is free.

Hybrid and small vehicles

Parking for Hybrid vehicles is available on Level 1.

Narrow spaces in Downtown car park have been marked for small cars only.


Way-finding system

Sensors record, at any point in time, what spaces are available in the car park. There are 4 coloured light signals at Downtown car park:

  • Green light: Space available.
  • Blue light: Mobility parking space available.
  • Red light: Space occupied or reserved.
  • Purple light: The parking time has been exceeded. When a space has been occupied for longer than the indicated time restriction, the light will change from red to purple.

Parking scenarios to help calculate your parking costs

Scenario 1: Park on Friday after 6pm and leave the car there until 8.30am Monday. Total cost: $10 x 3 (Friday, Saturday, Sunday) + $13.50 = $43.50.

Scenario 2: Park on Friday at 7am and leave at 10pm. Total cost = $40 - the maximum daily rate during the week.

Scenario 3: Park on Friday at 8pm and return later than you planned. Will you be able to get your car out?

Downtown car park is open from 6am Friday until 12am Monday so you will be able to remove your car at any time before midnight on Sunday. If you want to remove your car when the car park is closed (i.e. between 12am and 6am Monday), you will need to contact Armourguard on 080 0900 015 for assistance and pay a release fee additional to your parking fee.


Terms and conditions

AT does not allow any advertising without prior authorisation or the sale or distribution of any goods in our car parks, unless it is part of a licensed market activity during the market's operating hours.

We do not allow the distribution of advertising material or storage of goods in our car parks.

View Auckland Transport's car park terms and conditions.




If you are experiencing family violence, don't worry, the information within this pop-up won't appear in your browser's history.

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Privacy policy

We’ve made asking for help safer than ever.

Join us in standing up against domestic violence and making more places of refuge across the internet.

If you, your business or your agency want to have The Shielded Site tab on your site we’ve made adding it very easy.

Click here to find out more. (WARNING: this will take you away from our shielded portal.)

NEED MORE ANSWERS

If you are living in fear in your relationship or in your family, there are so many ways we can help you right now. You won’t be turned away even if you don’t have children, a NZ visa, or money. If you still have more questions have a read below and contact us when you’re ready.

I’m ready to talk now.

You can call our 24-hour support and crisis line on 0800 REFUGE (733843). Or, if you prefer, you can click here and contact us discretely through our contact form and we will email you back as soon as possible.

What will I do for money?

There are a number of benefits and allowances you may be eligible for if you are a victim of domestic violence in New Zealand. We can help you better understand your options once you make contact.

I haven’t been beaten up, can Women’s Refuge still help me?

We support women who have experienced any form of domestic violence: verbal, psychological/emotional, sexual, and financial as well as physical. In fact, psychological/emotional abuse is the most common form of domestic violence.

How much does it cost to stay?

Women's Refuge support and advocacy services are free. In the safe house, rent is usually charged once your financial situation is sorted out. Safety is our main concern. You won't be turned away if you don't have any money.

How long can I stay in a safe house?

Some women only stay a night or two, while others stay for weeks. You can talk with the advocates at your local refuge about how long you think you need to stay to ensure your safety.

I don’t live with my partner, but he is abusing me. Can you still help me?

Yes, you don’t have to be living with your partner to experience domestic violence and you can still call us.

What happens if I haven't got any clothes or food?

Women's Refuge has clothing that you can have. We’ve also got toys and books, formula and nappies. You are welcome to use our emergency food until you get your financial situation sorted out.

Will other people be there?

Safe houses usually have other women, including women with their children, staying there. Refuge advocates are around during the day.

How will I get my kids to school?

The advocates at your local refuge will help you work out transport for your children, or help with changing schools.

Can Women's Refuge help me if I stay in my own house?

Yes, we can provide all the same support and advocacy for you no matter where you choose to live. You may be eligible to access support through the Whanau Protect service.

I'm living in a rural area. Can you still help me?

Yes. Find your local refuge and they will be able to arrange support, advocacy and transport for you.

Can Women's Refuge help around issues with children?

Yes. We can provide support and advocacy around matters to do with custody, access and care.

BEING SAFE ONLINE

The safest way to browse the internet if you suspect your browsing history is being monitored, is to use your browser’s private or incognito mode.

If you suspect your device has been compromised by spyware, then you should use consider using another device as some spyware may still be able to monitor icognito sessions.

To activate a private browsing session, follow the instructions below.

Safari

Open Safari > go to the File menu > select New Private Window

When finished, don’t forget to close your browser window to ensure your safety and privacy.

Chrome

Open Chrome > go to the File menu > select New Incognito Window

Internet Explorer

Open IE > click the Tools button > select Safety > and then click InPrivate Browsing

Mozilla Firefox

Open Firefox > click the menu button ☰ > and then click New Private Window

You should see a message in the new window saying that you are now browsing privately.

When finished, don’t forget to close your browser window to ensure your safety and privacy.

Getting out

The most important thing is for you and your children to get out safely. It is important to know that leaving a violent relationship can be one of the most dangerous times for women and children so it is important to make a safety plan around leaving and keep your plans confidential. Below are some tips to help you make a plan.

  • If you can, pack a bag with bare necessities and important documents that you can leave with someone you trust. Include important documents such as passport, birth certificate, bank account details, driver’s licence, and bank cards and other things like medicines.

  • Know abuser's schedule and safe times to leave.

  • Contact us for guidance or a safe place to stay for you and your children.

Getting help

Thank you

We’ll get in touch with you as soon
as possible.

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We have too many requests at the moment.

Please try again in a few minutes.

To ensure your safety, set up a new email account that only you have access to. See our ONLINE SAFETY section for privacy tips.

Please enter your name.
Please enter your phone number.
What is the best way of contacting you?
Please let us know how we can help you.

If you’d prefer to talk, call us on 0800 REFUGE.

If it isn’t safe for you to use your own phone, then you can contact us from a friend’s phone or by purchasing a prepaid mobile that you are able to keep in a safe place.

Getting help

Thank you

We’ll get in touch with you as soon
as possible.

Oops!

We have too many requests at the moment.

Please try again in a few minutes.

We warmly welcome all women and their children to access our support, advocacy and crisis accommodation. If you need help or have questions, use our live chat, or contact form to get in touch.

making a plan

The safety of you and your children (if you have them) will be your primary concern. If you’re not ready or cannot safely leave, here are some things you can do to stay safe now.

  • Make a safety plan with the guidance of a refuge advocate.

  • Get yourself a pre-paid phone; keep it charged and safe.

  • Keep photocopies of important documents (passport, birth certificate, bank account details, medical notes, driver's licence, etc) and store these at the home of a supportive friend or family member.

  • Keep a journal of all violent incidents, noting dates and events.

  • If you can, open your own bank account and try to save some money.

  • If you have pets you are worried about, consider them in your safety plan.

Privacy Policy – The Shielded Site Application.

General

In this privacy policy, the terms ‘NCIWR’, ‘we’, ‘us’, and ‘our’ refer to National Collective of Independent Women’s Refuges Inc. NCIWR operates this web application at https://d3f5l8ze0o4j2m.cloudfront.net (‘this web application’).

This privacy policy explains how we may collect, store, use, and disclose personal information that we collect and that you provide to us. By using this web application you acknowledge that we may collect, store, use, and disclose your personal information in the manner set out in this privacy policy.

Collection of personal information

We may collect personal information from you when you use this web application, for example when you make a request for contact on this web application.

You may decide not to provide your personal information to us. However, if you do not provide it, we may not be able to provide you with access to certain information or services. For example, we may be unable to make contact with you if you do not provide us with your contact information.

Automated collection of non-personal information

When you visit this web application, we will not add traceable elements (such as cookies, sessions, and usage monitoring software) to your browser or device.

Use and disclosure

We will not use or disclose your personal information except in accordance with this privacy policy or the Privacy Act 1993. We may use your personal information to:

  • assist in providing information and services requested by you;

  • communicate with you

Your personal information will only be made available internally for the above purposes. We will not disclose your personal information to third parties. We will only use or disclose personal information that you have provided to us, or which we have obtained about you:

  • for the above-mentioned purposes;

  • if you have otherwise authorised us to do so;

  • if we have given you notification of the intended use or disclosure and you have not objected to that use or disclosure;

  • if we believe that the use or disclosure is reasonably necessary to assist a law enforcement agency or an agency responsible for national security in the performance of their functions;

  • if we believe that the use or disclosure is reasonably necessary to enforce any legal rights we may have, or is reasonably necessary to protect the rights, property and safety of us, our customers and users, or others;

  • if we are required or permitted by law to disclose the information; or

  • to another entity that carries on the business of operating this web application.

Storage and security

All personal information collected on this web application is collected and held by NCIWR. We will endeavour to protect your personal information that is held by us from unauthorised access, use, disclosure, alteration, or destruction.

Third party service providers

This website may be hosted by one or more third party service providers (‘service providers’) who enable us to provide this web application. You acknowledge and agree that any personal information that may be collected on this web application may also be held and used by our service providers on our behalf. Any information collected will be securely sent and securely stored on a server.

Third party websites

This web application may be hosted by websites operated by third parties. We are not responsible for the content of such websites, or the manner in which those websites collect, store, use, or distribute any personal information you provide. When you visit third party websites from hyperlinks displayed on this web application, we encourage you to review the privacy statements of those websites so that you can understand how the personal information you provide may be collected, stored, used, and distributed.

Right to access and correct

You may request access to, or correction of, any personal information we hold about you by contacting us as follows:

Email:info@refuge.org.nz
Post:Privacy Officer
NCIWR
PO Box 27-078
Marion Square
Wellington 6141

To ensure that the contact information we hold about you is accurate and current, please notify us of any changes to such information as soon as possible.

Contacting NCIWR

Any emergency relating to domestic violence should be directed to 111 for New Zealand Police assistance.

If you request assistance through this website, we will endeavour to respond as soon as we can. If you require advocacy services phone 0800 REFUGE or 0800 733 843 to talk to a refuge in your area within New Zealand. All member refuges of NCIWR are listed on our main website (www.womensrefuge.org.nz). If you do visit the Women’s Refuge Website, please note that it is a traceable site so we recommend you use the online safety tips found on this web application to visit www.womensrefuge.org.nz safely.

Advocacy services are available at member refuges. Your call and information will be treated in confidence and privacy.

Changes to our privacy policy

We reserve the right, at our discretion, to alter this privacy policy at any time. Changes to this privacy policy will take effect immediately once they are published on this web application. Please check this privacy policy regularly for modifications and updates. If you continue to use this web application or if you provide any personal information after we post changes to this privacy policy, this will indicate your acceptance of any such changes.

This privacy policy was last updated on 6 October 2015.

If You’re In
Immediate danger
CALL 111 IMMEDIATELY

If you fear for your safety:

  1. Run outside and head for where there are other people.
  2. Ask someone to call 111
  3. If you have children take them with you if you can
  4. Don't stop to get anything else
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