In the past couple of weeks we have become aware of isolated issues where some customer’s online card top-ups have not worked.

Some customers have received an error message when trying to top-up but then the transaction appears to have gone through.  Please note that the money from these transactions has not been received by Auckland Transport and will not be charged to your credit card.  It may be that the amount is “on hold” with your bank which the bank will then release back to you.  This can take between 7 – 10 days depending on who you bank with.

If you have an issue or a query you can contact us, on ph 09 366 4467, Mon-Fri 6am - 9pm, Sat 7am - 8pm, Sun and public holidays 8am - 6.30pm and we will assist in resolving this. Please be aware our call waiting times might be a bit longer than usual.

We are working hard with our technology suppliers to fix the problem and are aiming to have it rectified as quickly as possible. We apologise for any inconvenience this may have caused you.

Auckland Transport

Consent from affected parties

When development is being carried out on land that adjoins the road corridor, Auckland Council may direct landowners to obtain Auckland Transport's consent as an ‘affected party’ to the proposed works.

Applying for consent from affected parties

To apply you will need:

Send your completed application to:

Auckland Transport (Attn: Property Department),
Private Bag 92250,
Auckland 1142.

Auckland Transport (AT) may request further information to better understand the potential effects of your proposal. Applicants are also expected to meet all associated costs and disbursements.

Once your application is lodged with AT, it becomes public information. If there is sensitive information in the proposal, please let us know.

For more information

Contact Auckland Transport