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Auckland Transport

Lower Albert Street bus interchange improvement Lower Albert Street bus interchange improvement

Providing easy connections between buses, trains and ferries, the Lower Albert Street bus interchange started serving some of Auckland’s busiest bus routes in April 2021. New bus shelters and seats are now ready to be installed at this busy interchange.

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Project status: Construction is scheduled to take place from June to November 2022
Project zone: Central


Project overview

Auckland Transport will upgrade the Lower Albert Street bus interchange soon. The planned improvements include weather protected, high-quality bus shelters and seats to improve our customers’ experience of using public transport.

Construction is expected to start in early June and be completed in November 2022.

Traffic management will be in place, and the project team will work hard to minimise disruption to bus services, commuters and local stakeholders, while maintaining high levels of safety for pedestrians, vehicles and large equipment onsite.

What to expect

  • Stops A, B, C and D at the Lower Albert Street bus interchange will be closed during construction, allowing us to install the new bus infrastructure safely.
  • Some bus services will relocate to existing and temporary bus stops on Customs Street, while the central and west Auckland services will relocate to temporary bus stops on Albert Street. Read more information on temporary bus stop closures.
  • Lower Albert Street will remain open for buses and courier/delivery drivers while the works are underway, with traffic management in place. Vehicle access to and from Commercial Bay underground carpark will be open at all times.
  • Pedestrian crossings on both the Quay Street and Customs Street ends of Lower Albert Street will remain open, while the pedestrian crossing in the middle of Lower Albert Street will be closed during construction for pedestrian safety.
  • There will be traffic lane shifts in place during construction, which will result in buses running on the wrong side of the road as well as continuous large equipment movements in and out of site areas. With the risk of pedestrian and bus conflict happening, trying to keep the pedestrian crossing in the middle of Lower Albert Street open is not viable.
  • Pedestrian access to shops and amenities will not be restricted.
  • Steel shelter installation can be loud, but we will mitigate as best as we can using noise mats. We do apologise for any disruption that the steel works might cause.

Project background

The Lower Albert Street bus interchange opened in 2021 as part of the Downtown programme that delivered a recognisably Tāmaki Makaurau destination along the downtown water’s edge. When the bus interchange opened, bus shelters and seats were not included in the infrastructure due to lack of funding.

In November 2021, Auckland Transport received confirmation that new funding has been secured to install the new bus shelters and seats. We are committed to continue to make Lower Albert Street a high-quality location for our customers to access public transport services.

Project benefits

The new bus infrastructure on both sides of the Lower Albert Street bus interchange will improve the experience of residents of the central, north, northwest and west to the Auckland CBD who are using the bus. New bus shelters and seats will provide enhanced levels of comfort, weather protection and ambience. To improve safety, the shelters will be equipped with additional lighting and CCTV cameras.

The interchange caters for North Shore and Northwestern buses on the tourist shop/Countdown Metro side and Central and Western buses on the Commercial Bay side.


Artist’s impression of the new Lower Albert Street bus shelters and seats.

Construction

Work will be carried out over a five-month construction period from June to November 2022.

The bus shelters are specially made for the Lower Albert bus interchange. Due to the size of these new shelters, some onsite construction is necessary. Much of these installation works will be above ground, but require large equipment to lift and place the steel shelters. Fencing will be up around stops A, B, C and D on both sides of the bus interchange.

We considered constructing one shelter at a time so bus stops won’t have to be relocated, unfortunately this option would lengthen the overall timeline of the project. It would also still require us to relocate bus stops temporarily while each shelter is being completed.

Relocating these bus stops temporarily will ensure the safety of the public and our construction workers. When construction is completed in November 2022, bus services will return to their stops on Lower Albert Street.

Timeline

  • June to July 2022: Steel shelter installation on both tourist shop/Countdown Metro and Commercial Bay sides.
  • August to September 2022: Shelter glass installation on both sides of the bus interchange.
  • October 2022: Shelter seats installation on both sides of the bus interchange and shelter quality assurance test on the tourist shop/Countdown Metro side.
  • November 2022: Shelter quality assurance test on the Commercial Bay side.

Most of our works will take place from 7am to 10pm from Monday to Saturday to achieve a shorter construction duration. 

If you need to contact us, please email projects@at.govt.nz or call us on 09 447 4671.

Temporary bus stop closures

From Sunday 5 June until November 2022, stops A, B, C and D on Lower Albert Street will temporarily close while bus shelters and seats are being installed.

  • Dates: Sunday 5 June until November 2022
  • Time: All times (24/7)
  • Place: Auckland CBD, Auckland Central

From Sunday 5 June​

Stop Closed Alternative Stop Routes Affected
Stop A Lower Albert Stop 7016 - Customs Street near Queens Arcade NX1
Stop B Lower Albert Drop off will move to temporary stop - Customs Street outside AMP Centre 95B, 95C, 97B, 97R
Stop C Lower Albert Temporary stop - 26 Albert Street outside Stamford Plaza 18, 195, 209
Stop D Lower Albert Temporary stop - 8 Albert Street 105, 106, 110, 125X, 129

Temporary bus stop locations

  • Temporary bus stops will be located on Customs Street and Albert Street.
  • NX1 services will start their trip from Stop 7016 (Customs Street near Queens Arcade) and end their trip at Stop 7005 (outside H&M).
  • Birkenhead services 95B, 95C, 97B and 97R will start their trips from their usual Stop E on Quay St and end their trips at a temporary stop on Customs St outside of AMP Centre.
  • Western services 18, 195 and 209 will start their trips from a temporary stop on 22-26 Albert Street outside of Stamford Plaza and finish at their usual Stop 7049 on Queen Street.
  • Central and Northwestern services 105, 106, 110, 125X and 129 will start their trips from a temporary stop on 6-12 Albert Street outside of Quay West and finish at their usual stops on Queen Street: Stop 1325 for services 105 and 106, Stop 7049 for services 110, 125X and 129.

There will be signs at the closed Lower Albert Street stops, including maps showing the temporary bus stops. There will also be signs at the temporary bus stop locations showing the numbers, names and descriptions of buses that depart from the temporary bus stop.

The destination sign above the bus windshield shows the route number and destination. If the bus approaching your stop is the one you want, remain on the kerb and indicate to the bus driver with a clear wave of your arm that you intend to board.

Map of temporary and existing bus stops around Lower Albert Street


Download this map (PDF 696KB).


Public engagement

In November and December 2018, we asked the community for feedback on the Downtown programme. We focused on how we could reduce any disruptions caused by construction.

We also wanted to help people learn more about all 7 projects on the wider Downtown programme.

We analysed your feedback in the report below. We've used it to refine our construction programme and think about how we'll work with the community while these works take place.

Read the Transforming Downtown public feedback report (PDF 1.4MB, 35 pages).


For more information on this project

Contact Auckland Transport